PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary

Revision Date Revision Comments 04/01/2010

Release of P7000 Cartridge Printer Maintenance Plan Summary – Final Draft

Gary M. Gentry (714) 368-2319 ggentry@printronix.com

PRINTRONIX Confidential Document - Not to be Duplicated.

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Maintenance Plan Summary

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Table of Contents

I. P7XXX CARTRIDGE PRINTER GENERAL DESCRIPTION:..............3 II. P7XXX CARTRIDGE PRINTER KEY MAINTENANCE DATA:............4 III. P7XXX CARTRIDGE PRINTER DOCUMENTATION:.........................4 IV. P7XXX CARTRIDGE PRINTER TRAINING: .......................................4 V. CUSTOMER SUPPORT CENTERS:...................................................4 VI. REPAIR SERVICES: ...........................................................................5 VII. WARRANTY:.......................................................................................5 VIII. P7XXX SERVICE PRICING FOR U.S. AND CANADA: .....................5 IX. SPARE LEVEL DEFINITIONS:............................................................6 X. P7XXX RECOMMENDED TOOLS: ....................................................6 XI. P7XXX RECOMMENDED FIELD SPARES:........................................7

A. Unique Spares for P7X05: ....................................................7 B. Unique Spares for P7X10: ....................................................7 C. Unique Spares for P7X15: ....................................................7 D. Unique Spares for P7X20: ....................................................7 E. Unique Spares for P70XX ZTP:............................................8 F. Unique Spares for P7X00 HD: ……….………………………..8 G. Unique Spares for P7000 HDZT: …….……..…………………8 H. Level 1 Spares, P7XXX (05/10/15/20):.…………..…………..8 I. Level 2 Spares, P7XXX (05/10/15/20): ............................. …9 J. Level 3 Spares, P7XXX (05/10/15/20): ..................................9 K. P7XXX SureStak Stacker Spares: ......................................11 L. P7XXX Printer Field Upgrade Kits: .....................................11

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Maintenance Plan Summary

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I. P7XXX CARTRIDGE PRINTER GENERAL DESCRIPTION

The Printronix P7000 Cartridge Line Matrix printer family consists of a 500, 1000, and 1500 line per minute (lpm) tabletop, pedestal and floor cabinet models for 500, 1000, 1500 and 2000 line per minute printers. The family has a high degree of commonality between the various speeds and cabinetry. There is also spare parts commonality with the existing P7000 Series on some parts.

The main difference is that the P7000 Cartridge Printer now uses a new ink delivery system called the Cartridge Ribbon System (CRS). The ribbon used in the CRS is contained in a plastic container (cartridge) and feeds in only one direction in a continuous mobius loop. Both the ribbon and ink used by the CRS are the same as what is used in the ribbon spools used by the existing P7000 Series. The mechanical and electronic changes done to support the CRS including only using one ribbon motor and doing away with the ribbon guides assures that the P7000 Cartridge Printer cannot be downgraded to accept spooled ribbons.

Each printer incorporates the Printronix System Architecture 3 (PSA3), Power PC controller (PPC).

The PSA3 architecture, in conjunction with the Power PC printer controller board, enables any one of multiple resident emulations and graphic options to be run without additional graphic processors or protocol converters. This simplifies the support of the broad array of options available. The specific characteristics of each printer are dictated by the active emulation and are described in the individual emulation specifications.

The P7000 Cartridge Printer firmware will run on a P7000 Spool-based printer. Great care was taken to maintain

compatibility between the P7000 Cartridge and Spool-based printers. The critical area of emulation and system compatibility was not changed.

The Printronix P7000 Cartridge Zero Tear Printer (ZTP) is available from the factory as a 500 line per minute, 1000 lpm or 1500 lpm ASCII printer. It can print a complete form, from the first line on the form to the last, and present the form to a tear bar without losing a form between jobs. The printer automatically presents the current print line to the tear bar when it finishes printing and presents the perforation of the last form printed to the tear bar. When it receives more data from the host computer, the printer pulls the form down to the print station and resumes printing. Many parts and all major assemblies are common with the standard P7000 Cartridge pedestal printer. However, the significant difference between the ZTP and the standard pedestal is that the ZTP locates the paper feed tractor assembly below the print station. The Printronix P7000 Cartridge HD (High Definition) and HD ZTP printers are available in both pedestal and floor cabinet models with a speed rating of 133 inches per minute (ipm). Since printing is based on the use of a Windows Driver, it is plotting bit-image graphics by way of a shuttle using 11 mil hammer tips instead of the standard 16 mil hammer tips. This makes it an ideal lower cost-per-page alternative to laser printers especially when printing Adobe PDF files and other high-resolution file formats.

Printer Model Description Max Print Speed P7005 Pedestal/Tabletop Model 500 lpm

P7005 ZT Pedestal 500 lpm P7205 Cabinet Model 500 lpm P7010 Pedestal/Tabletop Model 1000 lpm

P7010 ZT Pedestal 1000 lpm P7210 Cabinet Model 1000 lpm P7015 Pedestal/Tabletop Model 1500 lpm

P7015 ZT Pedestal 1500 lpm P7215 Cabinet Model 1500 lpm P7220 Cabinet Model 2000 lpm

P7000 HDZT Pedestal 133 ipm P7000 HD Pedestal 133 ipm P7200 HD Cabinet Model 133 ipm

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II. P7XXX CARTRIDGE PRINTER KEY MAINTENANCE DATA: Mean Time Between Failures (MTBF)

P7X05/P7005 ZT: 10,000 Hrs - 25% print vs. on-line and 50% page density P7X10/P7010 ZT: 10,000 Hrs - 25% print vs. on-line and 50% page density P7X15/P7015 ZT: 10,000 Hrs - 25% print vs. on-line and 50% page density P7X20: 10,000 Hrs - 25% print vs. on-line and 50% page density P7X00 HD/P7000 HDZT: 8,000 Hrs - 25% print vs. on-line and 50% page density

Mean Time To: Install 30 Minutes Repair 30 Minutes Preventative Maintenance No specific maintenance required other than routine cleaning of the unit during service calls.

III. P7XXX CARTRIDGE PRINTER DOCUMENTATION: Note: Excluding 254807-001A Maintenance Manual, P7000 Cartridge Printer, download all on

www.printronix.com.

Part Number Description 254807-001A Maintenance Manual, P7000 Cartridge Printer 254801-001A Quick Reference Guide, P7000 Cartridge Printer 254796-001A User’s Manual, P7000 Cartridge Printer (includes HD and ZT) 253113-001C User’s Manual, Integrated Network Interface 253130-001E User’s Manual, PrintNet Enterprise Suite 164302-001G Programmer’s Reference, LP+ 253642-001B Programmer’s Reference, IGP/PGL 253099-001A Programmer’s Reference, IGP/VGL 164305-001E Programmer’s Reference, ANSI 164306-001A Programmer’s Reference, IPDS

171249-001B Programmer’s Reference, PCL2 (LJ) 172288-001A Programmer’s Reference, LG

164300-001G Programmer’s Reference, Coax/Twinax 164308-001B Character Set Reference Manual

IV. P7XXX CARTRIDGE PRINTER TRAINING: Service and maintenance training is offered on the P7000 Cartridge Series Line Matrix Printer. Classes are offered by special arrangement at our training centers or at the customer facility. To schedule, contact Customer Service Training Department: Irvine, CA (714) 368-2878 Wijchen, Holland (31) 24 6489 489

V. CUSTOMER SUPPORT CENTERS: Printronix Customer Support personnel are available for telephone consultation and assistance on the P7000 Cartridge Series Line Matrix Printers worldwide through the following Customer Support Centers:

Irvine, CA (714) 368-2686 6:00 am to 5:00 pm Pacific Time Wijchen, Holland (31) 24 6489 489 9:00 am to 7:00 pm (C.E.T)

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VI. REPAIR SERVICES:

Printronix provides the following repair centers worldwide for warranty and non-warranty printers and subassembly repair.

Repair Center Locations Return Authorization Order Irvine, CA (714) 368-2515 Wijchen, Holland (31) 24 6489 489

VII. WARRANTY The warranty period for both US and Canada is 90-days on-site plus a 9-months return to factory

parts warranty. This warranty will include defects in material and workmanship under normal use effective from the date of shipment to the end user customer. Parts covered during the 9-month warranty should be returned to Printronix for repair. The warranty period for Europe, Middle East and Africa is one year return to factory. This warranty will include defects in material and workmanship under normal use effective from the date of shipment to the end user customer. The Printer and/or any constituent part thereof (Printronix manufactured only) determined by Authorized Service Provider to be defective during the warranty period will be repaired provided the printer (a) has proof of date shipped, (b) has been properly installed and maintained, and (c) has not been damaged, subjected to misuse or abnormal operation or altered or improperly configured, installed or repaired by unauthorized personnel or others in a manner which Authorized Service Provider reasonably determines to have adversely affected performance or reliability. Liability under this warranty is limited to the repair or replacement of the defective part. Repair or replacement of the part thereof shall neither extend nor decrease the warranty period.

NOTE: Damage due to misuse, abuse or that caused by common carrier during transit is excluded under this warranty.

VIII. P7XXX CARTRIDGE PRINTER SERVICE PRICING FOR U.S. AND CANADA: Please refer to the Americas Price List for latest Service Pricing.

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IX. SPARE LEVEL DEFINITIONS: Level 1 Spares: Supports up to 10 printers, recommended for first call support. Level 2 Spares: Supports up to 20 printers, recommended for next day availability. Level 3 Spares: Additional available spares. Note: The Level 1 Spares provide 90% serviceability and combined with the Level 2 Spares, the

serviceability goes up to 95%. Combine that with the Level 3 Spares to provide complete product field support. The recommended tools, consumables and spares list, including applicable repair pricing are attached in the following pages for reference information and planning. Spares may be ordered by contacting the Printronix Order Entry Department at the following locations:

Irvine, CA (714) 368-2684 Wijchen, Holland (31) 24-64-89489

X. P7XXX CARTRIDGE PRINTER RECOMMENDED TOOLS: We recommend standard field service tools along with the following tools:

Adapter, ¼” hex to ¼” square, Utica HW-18

Alcohol, Anhydrous Allen Wrenches - 1/16”, 3/32”, 5/32”, 5/64”, 7/64”

Clean, Dry Lint-free Cloth ESD Wrist Strap Feeler Gauges - .010”, 011”, 012”, “013”, 040” Force Gauge, (Chatillon NY, Gauge-r, 0-20 lb., CAT 719-20) Force Gauge, “Fish Scale” type, 0-16 oz. Hammer Tip Alignment Tool Field Kit, P7X05 - (Flat Shuttle Only) - 253648-901 Hammer Tip Alignment Tool Field Kit, P7X10 - (Flat Shuttle Only) - 253649-901 Hammer Tip Alignment Tool Field Kit, P7X15 - (Flat Shuttle Only) - 253650-901 Hammer Tip Alignment Tool Field Kit, P7X00 HD - (Flat Shuttle Only) - 253651-901 Hex Bits for Torque Screwdriver - 3/16”, 3/32”, 5/32”, 5/64” Lubricant, Bearing - PTX p/n 101805-001 Nut Drivers - ¼”, 5/16” Nut Driver or Open End Wrench, 7/32” Open End Wrench, 5/16” Pliers, Grip Ring, External Screwdriver, Flat Tip Screwdriver, Phillips - #1, #2 Screwdriver, Torque, Utica TS-35 Tie Wraps, 4 inch and 8 inch

Torx T-10, T-15 Bits Power Supply Tester Field Kit - PTX p/n 178083-001

Shuttle Cleaner Kit - PTX p/n 254946-001 Shuttle Stabilizer Tool - PTX p/n 255447-001 Complete recommended tool listing for field level maintenance can be found in the P7000 Cartridge Printer Maintenance Manual - 254807-001.

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XI. P7XXX CARTRIDGE PRINTER RECOMMENDED FIELD SPARES:

A. Unique Spares for P7X05 Level Part Description Part Number

1 Power Supply Subassy, P7X05/P7X10 250297-901 1 Ribbon Mask/Cover Assembly, P7X05C 254350-901 1 Shuttle Assembly, P7X05C 254504-901 3 Hammerspring Assembly, Thin, P7X05 252700-901

B. Unique Spares for P7X10 Level Part Description Part Number

1 Power Supply Subassy, P7X05/P7X10 250297-901 1 Ribbon Mask/Cover Assembly, P7X10C 254353-901 1 Shuttle Assembly, P7X10C 254496-901 3 Hammerspring Assembly, Thin, P7X10 252715-901

C. Unique Spares for P7X15 Level Part Description Part Number

1 Power Supply Subassy, P7X15, LF 250251-901 1 Ribbon Mask/Cover Assembly, P7X15C 254356-901 1 Shuttle Assembly, P7X15C 254488-901 3 Hammerspring Assembly, Thin, P7X15 252723-901 3 Paper Ironer, Auxiliary, Spare 176630-901

D. Unique Spares for P7X20

Level Part Description Part Number 1 Motor Assy, Paper Feed, w/ Pulley, (20) 177482-001 1 Power Supply Subassy, P7X20 250410-901 1 Ribbon Mask/Cover Assembly, P7X20C 254138-901 1 Shuttle Assembly, P7X20C 254135-901 1 Tractor Set, Ironer Roller, P7X20 (Blue) 179061-901 2 Fan Assy, Hammerbank, 20 173427-901 3 Cable Assy, H/B, Dual Power, Long, 20 173215-901 3 Cable Assy, P/S I/O (Phase Driver Control), 20 176601-901 3 Hammerspring Assembly, P7X20 174514-901 3 Paper Ironer, Auxiliary, Spare 176630-901

E. Unique Spares for P70XX ZTP

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Level Part Description Part Number 1 Motor Assy, Paper Feed, ZTP (w/ Pulley) 177917-901 1 Paper Out Assy, ZTP, V2, Spare 252028-901 3 Field Kit, Hardware, ZTP 178717-001 3 Field Kit, Leaf, Paper Guide, ZTP 250088-001 3 Top Cover, Base Assy, Stealth Black, ZTP 179972-901

F. Unique Spares for P7X00 HD (Not including applicable unique spares listed in Section D)

Level Part Description Part Number 1 Ribbon Mask/Cover Assembly, P7X20C 254138-901 1 Shuttle Assembly, P7X08HC/HD 254506-901 3 Hammerspring Assembly, Thin, P7X08HC/HD 252739-901

G. Unique Spares for P7000 HDZT (Not including applicable unique spares listed in Sections D and E)

Level Part Description Part Number 1 Ribbon Mask/Cover Assembly, P7X20C 254138-901 1 Shuttle Assembly, P7X08HC/HD 254506-901 3 Hammerspring Assembly, Thin, P7X08HC/HD 252739-901

H. Level 1 Spares, P7XXX (05/10/15/20) Level Part Description Part Number

1 Motor Assy, Paper Feed, w/ Pulley, 05/10/15 178046-001 1 Motor Assy, Paper Feed, LG, 05/10/15 178535-901 1 Motor Assy, Paper Feed, w/ Pulley, (20) 177482-001 1 Motor Assy, Platen, V3 179638-901 1 Motor Assy, P7C, Ribbon Cartridge 254507-901 1 PCI-CT PCBA, LF, V3 (RoHS) 179913-901 1 PCI-NIC Subassy, w/ MAC Addr, P7 (RoHS) 250678-901 1 PCI-Wireless Subassy, CF, P7 (RoHS) 253840-901 1 Power Supply Subassy, P7X05/P7X10 250297-901 1 Power Supply Subassy, P7X15, LF 250251-901 1 Power Supply Subassy, P7X20 250410-901 1 PPC Subassy, P7, V6 253081-901 1 Ribbon Mask/Cover Assembly, P7X05C 254350-901 1 Ribbon Mask/Cover Assembly, P7X10C 254353-901 1 Ribbon Mask/Cover Assembly, P7X15C 254356-901 1 Ribbon Mask/Cover Assembly, P7X20C/HD 254138-901 1 Shuttle Assembly, P7X05C 254504-901 1 Shuttle Assembly, P7X10C 254496-901 1 Shuttle Assembly, P7X15C 254488-901 1 Shuttle Assembly, P7X20C 254135-901 1 Shuttle Assembly, P7X08HC/HD 254506-901 1 Switch Assy, Platen, 05/10/15/20 179334-001

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1 Switch Assy, Paper Motion/Paper Out Detector

152415-901

1 Switch Assy, Paper Out, Black Back, Slotted 170172-001 1 Tractor Set, Non-Roller, STD, 05/10/15 (Blue) 179065-901 1 Tractor Set, Ironer Roller, P7220 (Blue) 179061-901

I. Level 2 Spares, P7XXX (05/10/15/20)

Level Part Description Part Number 2 Belt, Timing, .080P, 100 Teeth (Paper Feed) 108664-903 2 Belt, Timing, 312 W, 87 Teeth (Platen Drive) 141516-901 2 Control Panel Assy, Cabinet, P7C 254284-901 2 Control Panel Assy, Pedestal, P7C 254284-902 2 Fan Assy, Card Cage/Exhaust 150261-901 2 Fan Assy, Hammerbank, 05/10/15 152416-901 2 Fan Assy, Hammerbank, 20 173427-901 2 Magnetic Pickup Assy 150281-901 2 Overlay, Control Panel, English, P7000 177436-001 2 Overlay, Control Panel, Universal, P7000 254035-001 2 Platen Stop Assembly 178705-901

J. Level 3 Spares, P7XXX (05/10/15/20)

Level Part Description Part Number 3 AC Assy Field Kit 153502-001 3 Adapter Assy, DB-25/F to DB-9/M 179655-901 3 Anti-Static Brush, Fabric, No Wire, P7000 252442-901 3 Cable Assy, 2-Pin Jumper, 5/10/15/20 154470-001 3 Cable Assy, Card Cage Fan 152422-901 3 Cable Assy, Centronics I/O 152439-901 3 Cable Assy, CN/DP Adapter, External 154695-001 3 Cable Assy, Control Panel 152440-901 3 Cable Assy, Dual Hmrbnk Pwr Long, 20 173215-901 3 Cable Assy, Exhaust Fan 152424-901 3 Cable Assy, Hammerbank Logic 152421-901 3 Cable Assy, Hammerbank Power 164805-901 3 Cable Assy, MPU 152425-901 3 Cable Assy, P/S I/O (Phase Driver Control), 20 176601-901 3 Cable Assy, Ribbon Motor, Extension 154067-001 3 Cable Assy, Shuttle Motor Drive 152420-901 3 Cable Assy, Weld Sensor, P7C 254475-001 3 Caster Kit, Field, Pedestal 179162-001 3 Caster w/ Brake, Cabinet 141278-901 3 Caster w/o Brake, Cabinet 141278-902 3 Chain Assy Field Kit 153778-001 3 Circuit Breaker 142013-901 3 Covers, Platen and Paper Feed, Field Kit 153488-001 3 Front Door Assembly, Stealth Black 177502-901 3 Gas Spring Assy (Dashpot Kit) 107961-905

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3 Ground Clip, Hardened and Dimpled 174457-901 3 Hammerspring Assembly, Thin, P7X05 252700-901 3 Hammerspring Assembly, Thin, P7X10 252715-901 3 Hammerspring Assembly, Thin, P7X15 252723-901 3 Hammerspring Assembly, P7X20 174514-901 3 Hammerspring Assembly, Thin, P7X08HC/HD 252739-901 3 Ironer Assy, Reverse Paper Feed 150957-901 3 Ironer, Assy, Auxiliary, P7X15, P7220 176630-901 3 Lid Assembly, Pedestal, Field Kit 179163-001 3 PCBA, Cartridge Interface Board, LF 254161-001 3 PCBA, Ribbon Weld Processor 254476-001 3 Pedestal Base Assy Field Kit 179164-001 3 Platen, V2 253246-901 3 Platen Hardware Kit 177558-001 3 Pulley Assy, Platen Driver 155071-902 3 Rear Door Assembly, Stealth Black 177541-901 3 Re-Ship Kit, Cabinet with Power Stacker 164222-001 3 Re-Ship Kit, Cabinet without Power Stacker 153019-001 3 Re-Ship Kit, Pedestal 179165-001 3 Re-Ship Kit, Pedestal with ZT Option 250243-001 3 Scale, Paper, P7C 254478-901 3 Shroud Assy, P7C (incl. Paper Scale) 254991-901 3 Spares Kit, Hinges, Left/Right, Pedestal 253272-001 3 Splined Shaft Assy, (Blue Handle) 178988-901 3 Spring, Hammerbank 153537-901 3 Support Shaft, Rigid Mount 173137-001 3 Tolerance Ring, .37 X .25, .006 THK, SS 204155-001 3 Top Cover Assembly, Cabinet, Stealth Black 177505-901 3 Top Cover Assembly, Pedestal, Black 179193-901 3 Window, Cabinet, P72XX, 18 X 8 X .25 131803-904 3 Wire Form, Paper Path, V2 Field Kit 175680-001

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K. P7XXX SureStak Stacker Spares Level Part Description Part Number

1 Control Panel Assy, Power Stacker 250676-901 1 Drive Roller Shaft Assy 158736-901 1 Ground Clip, Dimpled 175726-901 1 Motor, Drive Roller 158446-001 1 Motor (Paddle, Elevator) 173530-001 1 Paper Motion Detector Field Kit 170289-001 1 Pulley, Timing Belt 178058-001 1 Reed Switch Assy, Limit, SPST, NC 204234-001 1 Sensor Assy, Paper Motion Detector 170295-001 1 Timing Belt 202716-001 2 Anti-Static Brush, Power Stacker 158313-001 2 Cable Assy, Elevator I/O 174759-001 2 Cable Assy, Logic, PPC PSA3 176029-001 2 Cable Assy, Power, Power Stacker 174414-001 2 Cable Harness, Frame 173824-001 2 Cable Harness, Rail, Vertical, Stacker 173823-001 2 Compression Spring 176781-001 2 Constant Force Spring (w/ Spool) Kit 178839-001 3 Chain Assy, Power Stacker 151527-905 3 Fence, Paper 174570-001 3 LED, IR, Rectifier 202729-001 3 LED, IR, T-1¾ 202727-001 3 Photodarlington, NPN, Rectifier, Clear 202728-001 3 Power Stacker Assy Field Kit (incl Cntrol Panel) 179829-001 3 Switch, Rocker, SPST, Mom, Norm Close 204235-001 3 Tent, Paper, Power Stacker 173864-901

L. P7XXX Printer Field Upgrade Kits

Level Part Description Part Number Option Field Kit, 10/100 Base T, External 250827-901 Option Field Kit, 10/100 Base T, PCI PSA3, Internal 251611-001 Option Field Kit, CT Interface, PCI PSA3 250990-001 Option Field Kit, CT Interface, PCI PSA3 w/ Stacker 176830-001 Option Field Kit, Full Conversion, Power Stacker 179828-001 Option Field Kit, PCI Wireless, w/ Radio, Cab 253451-001 Option Field Kit, PCI Wireless, w/ Radio, Ped 253452-001 Option Field Kit, Slotted, Black Back Form 170172-001