p5 3 tips for maNaGiNG p7 by david wyNdham of its owN by ... · p5 NBAA ANNUAL CONVENTION OCT 22-24...

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NO COMPASS? NO PROBLEM! BY GIACINTA BRADLEY KOONTZ p8 3 TIPS FOR MANAGING A DOWN-CYCLE BY DAVID WYNDHAM + 40 Since 1968 Serving the Business Aviation Community SEPTEMBER 2013 p5 NBAA ANNUAL CONVENTION OCT 22-24 Las Vegas, NV Booth # C10016 IN A CLASS OF ITS OWN BY JUDY NERWINSKI p7 Catch Up With CAMP – See you at these venues –

Transcript of p5 3 tips for maNaGiNG p7 by david wyNdham of its owN by ... · p5 NBAA ANNUAL CONVENTION OCT 22-24...

Page 1: p5 3 tips for maNaGiNG p7 by david wyNdham of its owN by ... · p5 NBAA ANNUAL CONVENTION OCT 22-24 Las Vegas, NV Booth # C10016 iN a Class of its owN by Judy NerwiNsKi p7 ith Camp

No Compass? No problem!

by GiaCiNta bradley KooNtz

p8

3 tips for maNaGiNG a dowN-CyCle by david wyNdham

+40Since 1968Serving the Business Aviation Community

SEPT

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NBAAANNUAL

CONVENTIONOCT 22-24

Las Vegas, NVBooth # C10016

iN a Class of its owN

by Judy NerwiNsKi

p7

Catch

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SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 3

Contents

Editor: Karie WhiteCAMP Systems International 11 Continental Boulevard, Suite C Merrimack, NH 03054 Tel: (603) 595-0030 Fax: (603) 595-0036 Email: [email protected]

Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]

Cover: Stock photo.

©2013 CAMP Systems International

September greetings,

Autumn is upon us. The changing season is a telltale sign that the NBAA Convention is just around the corner. This year, NBAA’s 66th Annual Business Aviation Convention and Exhibition returns to Las Vegas, Nevada. Between October 22 – 24, business aviation professionals from across the globe will converge on the Las Vegas Convention Center and Henderson Executive Airport (HSH). It is estimated that over 25,000 business aviation professionals will grace the Las Vegas Convention Center. In addition to conducting business and getting the scoop on the latest innovations, the Convention provides educational opportunities. There will be countless education sessions, including Professional Development Program (PDP) sessions and Maintenance and Operations Sessions (M&Os). And, contrary to the iconic phrase What Happens in Vegas, Stays in Vegas®, let’s hope that we all learn a lot and carry that information back home to share amongst colleagues and friends.

CAMP will be in attendance, along with sister companies AMSTAT, Aircraft Shopper Online (ASO), AVTRAK, and The Trend Group (TTG). We will be at Booth #C10016, ready and able to support your needs. Come experience the new and innovative CAMP 4.0 first hand, and explore the benefits of CAMP's Engine Trending Services. Learn more about iCAMP and the heightened level of efficiency Flight Scheduling and Inventory Management can add to your operation. We will have a full contingency of representatives on hand to work with you and look forward to seeing you there!

Until next month, enjoy.

Best regards,

Rich Anzalone VP Customer Support and Sales CAMP Systems International [email protected]

04 CAMP PEARLS

05 INDUSTRY INSIGHT 3 Tips for Managing a Down-Cycle By David Wyndham

06 OF INTEREST NBAA Press07 AMSTAT MARKET ANALYSIS In a Class of its Own By Judy Nerwinski

08 INSIGHT TO THE PAST No Compass? No Problem! By Giacinta Bradley Koontz

10 USER HOT TIP Custom Sign-Off Statements By Dennis Foote

13 TOOLBOx Q&A

14 OEM HIGHLIGHT Embraer

17 ASO TOP 50

18 CAMP DIRECTORY

CAMPCalendar2013

CAMP EUROPE offers free Training Sessions at its Paris office. Training sessions are Full Day. Each small group session (limited to 10 people) has its own focus area (see below). Training includes a course package, WI-FI access, lunch and refreshments during breaks, and a training certificate. Training begins at 9:00 AM. Join us for one course or both!

CAMP MTx |Webinars|

CAMP MTX (3.0) Webinars are free “overview” sessions, cover-ing a variety of CAMP Mainte-nance Tracking application fea-tures with time throughout the Webinar to answer your topic specific questions.

To register, go to WWW.CAMPSYSTEMS.COM

Click ‘CAMP MTx Overview’ found to the right of the screen.

CAMP TRAINING|PARIS|

Training 1 (duration 1 day)ADvANCED TRAINING:

MAINTENANCE MODULE

Training 2 (duration 1 day)ADvANCED TRAINING:

CAMO & QUALITY CONTROL

CAMP TRAININg 2013 PARIS FRANCE

OCTOBERTUESDAY, OCT 15 TRAINING 1

WEDNESDAY, OCT 16 TRAINING 2

NOvEMBERTUESDAY, NOv 19 TRAINING 1

WEDNESDAY, NOv 20 TRAINING 2

DECEMBERTUESDAY, DEC 10 TRAINING 1

WEDNESDAY, DEC 11 TRAINING 2

INDUSTRY VENUES 2013 INDUSTRY VENUESEvENT DATE LOCATION CAMP ATTENDEE

OCT NBAA ANNUAL CONvENTION OCT 22-24 LAS vEGAS, Nv CAMP TEAM

NOv DUBAI AIR SHOW NOv 17-21 DUBAI, UAE

DEC MEBA (MIDDLE EAST BUSINESS AvIATION) DEC 11 DUBAI, UAE

greetings

If you do not see a Webinar that fits your schedule or you are interested in CESCOM or iCAMP training, please call Application

Support at 877-411-2267 to arrange training at a time that is convenient for you.

CAMP MTX OCTOBER 2013 WEbInArS

DATE TIME

TUESDAY, OCT. 1 10:00 AM - 11:30 AM EDT

THURSDAY, OCT. 3 3:00 PM - 4:30 PM EDT

TUESDAY, OCT. 8 9:00 AM - 10:30 AM EDT

THURSDAY, OCT. 10 2:00 PM - 3:30 PM EDT

TUESDAY, OCT. 15 10:00 AM - 11:30 AM EDT

THURSDAY, OCT. 17 3:00 PM - 4:30 PM EDT

TUESDAY, OCT. 22 9:00 AM - 10:30 AM EDT

THURSDAY, OCT. 24 2:00 PM - 3:30 PM EDT

TUESDAY, OCT. 29 10:00 AM - 11:30 AM EDT

THURSDAY, OCT. 31 3:00 PM - 4:30 PM EDT

CAMP MTX NOvEMBER 2013 WEbInArS

DATE TIME

TUESDAY, NOv. 5 9:00 AM - 10:30 AM EST

THURSDAY, NOv. 7 2:00 PM - 3:30 PM EST

TUESDAY, NOv. 12 10:00 AM - 11:30 AM EST

THURSDAY, NOv. 14 3:00 PM - 4:30 PM EST

TUESDAY, NOv. 19 9:00 AM - 10:30 AM EST

THURSDAY, NOv. 21 2:00 PM - 3:30 PM EST

TUESDAY, NOv. 26 10:00 AM - 11:30 AM EST

CAMP MTX DECEMBER 2013 WEbInArS

DATE TIME

TUESDAY, DEC. 3 10:00 AM - 11:30 AM EST

THURSDAY, DEC. 5 3:00 PM - 4:30 PM EST

TUESDAY, DEC. 10 9:00 AM - 10:30 AM EST

THURSDAY, DEC. 12 2:00 PM - 3:30 PM EST

TUESDAY, DEC. 17 10:00 AM - 11:30 AM EST

THURSDAY, DEC. 19 3:00PM – 4:30PM EST

TUESDAY, DEC. 24 9:00AM – 10:30AM EST

THURSDAY, DEC. 26 2:00PM – 3:30PM EST

TUESDAY, DEC. 31 10:00AM – 11:30AM EST

Heads Up Display

Build Trips

Print Manifests

Tools for the Crew

Smartphone Capable

Powerful Reporting

Independent ModuleStand alone OR use with CAMP Maintenance

FLIGHT SCHEDULING

Ed Murphy, Product Manager

(tf ) 877.411.CAMP (e) [email protected]

For more info or to schedule a demo, please contact:

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4 CAMP SYSTEMS INTERNATIONAL ❖ SEPTEMBER 2013 SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 5

www.Conklindd.com +1-508-255-5975

Announcing

Conklin & de Decker’s ideal benchmarking tool that assists aircraft owners, operators, brokers, and dealers with quick comparisons of over 500 aircraft, is now available on any device with an internet browser with your Aircraft Cost Evaluator subscription.

from your tablet, smartphone or any internet browser

Aircraft Cost Evaluator’s

ACE – On the Go! TM

All at no extra cost!Try it now.

CAMPPearls

“The biggest connection I can see between a pearl and wisdom is ... both a pearl and wisdom seem like

small objects but are both very valuable.”— WikiAnswers.com, user: ID 1241821233.

What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evi-

dent. From useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applica-tions and more to help you along the way.

DISCREPANCIES [CONTINUED]

non-routine tasks identified against the airframe and/or its major subcomponents may be tracked using the system’s “Discrepancy” feature. Such items are typically managed by customers and are to be categorized as non-Deferred, Watchlist/Deferred or Minimum Equipment List (MEL) items.

Discrepancy Structural Display continued...

Center Display

• Discrepancy number - May be set to auto-generate from the application or manually entered. – The upper central display will provide a truncated list of all of the discrepancies matching the given filter criteria. This frame is intended to present only a brief synopsis of each item which includes the below listed elements;

• Discrepancy Description – A brief narrative of the recorded issue.

• Category Type – non-Deferred, Watchlist/Deferred, & MEL

• Status – Either Open or Closed

• Interval

• Logbook Times

• next Due Values

Lower Display

Selecting the discrepancy number from the upper display opens the discrepancy detail within the lower panel presenting a very organized tabbed view similar in structure to that used on the Task/Status screen.

iP NuMbEr 1:

You have to have a plan. No plan can address all possible outcomes, but you should have a very solid aircraft needs analysis with a justification of what aircraft you need and how much they cost. The plan may need updating so now is a good a time as ever to

review your plan to make sure it addresses the air transportation “needs” and has a factual justification for what aircraft you have and how they are owned and operated.

We’ve worked with clients evaluating whether they have the correct aircraft for the mission, looked at acquiring newer, more cost efficient models, and provided the neutral analysis to back up their data. If your operation may need an aircraft, there are a lot more options today than a decade ago. But, it has to fit into a well-crafted plan.

TiP NuMbEr 2: You need to have a thorough understanding of your costs. You need to collect and

understand your operating costs. What are the major cost drivers of your aircraft? Fuel? Maintenance? Salaries?

Do you have a charge-back system in place? Is it based on a full cost allocation, a variable cost allocation, or some other number? What are your variable costs?

How do costs change with a change in utilization? If your budget were reduced by 10% for next year, how many flying hours need to be cut? What other costs can be managed better to minimize the impact on your operation of a budget cut?

Do you have a system in place to collect, allocate, and report on your aviation costs? Three cost categories that are updated quarterly will not help you effectively manage your costs. You need to know more.

TiP NuMbEr 3: Don’t be afraid to ask for help. John Donne penned “No Man Is An Island.”

You can’t possibly have all the answers. But there are resources to help you. We’ve worked with small and large operators to set up systems to collect and report on their operating costs. We’ve gone through (too many) banker’s boxes of receipts in setting them up with the data, and ten helped them analyze just what the numbers mean. Your in-house accounting folks can help with the reporting. Ask your own pilots, maintenance team, and dispatchers for ideas. Better to plan than to worry. Whatever happens, you can and will get through it.

3 Tips for Managing a Down-Cycle

By David Wyndham, Co-Owner, Conklin & de Decker

T

BIOgRAPHY| DAvID WYNDHAM

David Wyndham is an owner with the aviation-consulting firm of Conklin & de Decker, which he joined in 1993. His

primary responsibilities include managing and planning for the company, managing and updating the aircraft cost and performance databases, providing database and computer support to customers, conducting consulting studies, and developing new programs for the company. The focus of these activities is on cost and performance analyses, fleet planning, and life cycle costing.

For eight years prior to 1993, Wyndham was an Instructor Pilot with the US Air Force. His responsibilities included aircrew training and safety, operations scheduling, and coordination of flight test support sorties with civil and military test engineers. responsibilities also included coordination with multinational forces for airdrop of personnel and supplies, transportation of VIP’s, flight operations in an international environment. He held a Top Secret/SCI security clearance.

Wyndham earned a Master of Aeronautical Science from Embry-riddle Aeronautical University in 1993 and has an undergraduate degree in Mathematics from the University of new Hampshire. He also has an Air Transport Pilot certificate.

David Wyndham works out of the firm’s Orleans, Massachusetts’s office.

ABOUT|CONKLIN & DE DECKER

Conklin & de Decker is an aviation research, consulting and education firm with offices in Orleans, Massachusetts, Arlington, Texas and Phoenix, Arizona. Celebrating 25 years in business in 2009, the company focuses on fixed and rotary wing aircraft operating costs, performance and specification databases, maintenance management software, financial management, fleet planning, market research, aviation tax issues and financial, tax and management seminars. Additionally, Conklin & de Decker consults with numerous individuals, corporations and government agencies on aircraft costs, taxes, life cycle costs and all aspects of aircraft acquisition planning. More information on their products and services, copies of articles published and a unique “Members Only” section can be found on their website, www.conklindd.com.

IndustryInsightswith Conklin & de Decker

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At the 2013 EBACE convention, Pi-latus Aircraft Ltd unveiled the long awaited clean sheet light-twin turbo-

fan aircraft, the Pilatus PC-24. The aircraft design is so innovative that it created its own niche called the “Super Versatile Jet Segment”. Pilatus feels this new aircraft is in a class by itself because it will offer the best-in-class take-off balanced field length, be able to operate from unpaved runways and have the largest windows of any aircraft in its class. Oscar J. Schwenk, Pilatus Chairman, de-scribed the PC-24 as unique because it combines the versatility of a turboprop with the cabin size of a medium-size jet and the performance of a light jet.

The all-metal PC-24 has a projected balanced field length of 2,690 feet and a landing distance of 2,525 feet which means the aircraft can operate from more than 21,000 airports worldwide. This will allow its owners to fly

In a Class of its Own

closer to their final destination and avoid lengthy administrative procedures and reduce ground transfer time.

The 512 cu. ft. cabin has been dubbed “Crystal Class” because of its beauty, uniqueness and versatility. The customer will have no fewer than seven interior configuration options to choose from, including three executive layout options, commuter options and well as a combi-version allowing space for passengers and cargo. It will have a fully enclosed, externally serviced lavatory and a cargo door that is 4.2 feet high and 4.1 feet wide. The thirteen extra-large windows bring in natural light that no other aircraft can boast.

The Pilatus PC-24 will be outfitted with two Williams FJ-44-4A engines which will make it possible for the aircraft to achieve its maximum altitude of FL450 in less than thirty minutes and have a high cruise speed of 425 knots.

A M S T A Twith Judy Nerwinski, Director of Research

AMSTATMarket Analysis

The avionic suite will feature the Advanced Cockpit Environment (ACE™). This suite offers four 12-inch screens that display all relevant information with no delay, Synthetic Vision System, Autothrottle, Graphic Flight Planning, Traffic Collision Avoidance System (TCAS II) and Localizer Performance with Vertical (LPV) guidance capability.

Building of the prototype is in full swing at the company’s Stans, Switzerland location. The first PC-24 is expected to roll out in the third quarter of 2014. EASA and FAA certification is planned for 2017. It will sell for $8.9 million.

Driven by their “customer-first” mission, Pilatus has created an aircraft that goes further, flies faster, and combines performance with versatility. This type of innovation and new aircraft development is a very positive sign for the business aviation community.

Turkey: An untapped business

Aviation MarketIt is an economy that has continued to grow

despite the the Eurozone’s economic crisis. It has one of the youngest populations in the world, and as a business aviation market, it is virtually untapped. Welcome to Turkey.

“It’s a nascent market, still in its infancy,” said Fabio Gamba, CEO of the European Business Aviation Association (EBAA). “That makes it so interesting to us, because there we see a remark-able level of youth and enthusiasm.”

Gamba suggested there are both challenges and opportunities for business aircraft opera-tors in Turkey, pointing to the vast number of potential users in a market that has yet to be fully explored by the industry.

“We’re talking about a country of 75 million people,” he said. “That’s big in terms of European countries. The rate of population growth is twice what it is in the EU. That makes the youthful nature of the Turkish market its real promise for the future.”

But while social and economic factors are fa-vorable to an exploration of business aviation opportunities in Turkey, Gamba also pointed to challenges he believes can be overcome through increased dialogue. For instance, he noted, the lack of open sky agreements between Turkey and the rest of the European Union presents one ob-stacle to the industry’s growth in Turkey.

“There are bilateral agreements, so there is the framework for a growing relationship. Going to Turkey would help both sides understand that enhancing this cooperation is long overdue,” Gamba said.

That is one major reason why on Oct. 10 and 11 in Istanbul, EBAA will stage a regional forum called “Destination Turkey: A Powerful Hub for the Rising Euro/Asian Economy.”

“We hope to invite a lot of high-level policy makers and begin talks on the legal and political barriers that perhaps officials on both sides (EU and Turkey) have not yet considered. We want to involve business aircraft operators who can talk about what it would take to make them more interested in Turkey as a point of operations,” said Gamba.

Sessions featured at the summit include analy-

ses of the Turkish aviation market and whether the country can become an engine of growth for business expectations, whether Turkey and the EU can bridge regulatory issues and the environ-ment in Turkey for aircraft transactions (in light of current financial and tax law).

“Turkey certainly has a wonderful infrastruc-ture for aviation,” Gamba said. “They have beautiful airports run by TAV Airports Holding, which has a number of airport holdings through-out Europe and beyond. That goes a long way toward making Europeans feel more at home.”

He pointed out that a new airport had been recently built in Ankara, and a third major air-port is under consideration for Istanbul. Gamba also said he hopes dialog sparked by the Octo-ber summit might lead to development of a new business aviation terminal in Istanbul.

Gamba said the goal for attendance at the upcoming forum is approximately 150 decision-makers and policy leaders.

“If we can reach a certain critical mass, it might facilitate a highly useful message to leaders of both Turkey and the EU,” he said.

NbAA resources Available to Match business Aviation Job Seekers with

EmployersIncreasing worldwide demand for business

aviation presents a number of potential avenues for those seeking to advance their careers in the industry. NBAA offers many important resources for professionals seeking new career opportuni-ties, including two important online resources to match employers with those seeking either long-term employment or short-term contract work: the NBAA Business Aviation Jobs site and NBAA Air Mail.

The NBAA Business Aviation Jobs site offers a convenient, one-stop resource where applicants may post their resumes and review job openings, to identify opportunities that match their skills and qualifications," said Chris Strong, NBAA se-nior vice president of marketing & member ser-vices. "This is particularly useful for those seeking to progress in their business aviation careers, but

may also be useful for job seekers looking for the opportunity to join the industry."

For established business aviation professionals seeking short-term or contract work, the Con-tract Jobs Forum on NBAA Air Mail offers a con-venient access point for pilots and other industry personnel to post their availability and qualifica-tions, as well as for employers seeking assistance with "pop-up" business aviation trips or other immediate business professional needs.

While these resources are the most obvious means for business aviation job seekers to con-nect with potential employers, Strong noted that the upcoming NBAA Business Aviation Conven-tion & Exhibition (NBAA2013) also provides a host of other opportunities to learn about career opportunities and to connect with others in the profession. NBAA2013 will take place from Oct. 22 to 24 in Las Vegas, NV.

"The entire show is a tremendous network-ing opportunity," said Strong. "For example, the NBAA Coffee Social offers the chance to meet with your peers in the industry and gain insight and advice from other business aviation profes-sionals and NBAA staff." The Coffee Social takes place at NBAA’s exhibit floor boot N904, on Oct. 22 at 1:30 p.m., and all Convention attend-ees are welcome.

A robust slate of courses offered during NBAA2013 through the Professional Develop-ment Program (PDP) and Certified Aviation Manager (CAM) Program provide important routes for greater career development and dem-onstrate to potential employers an applicant's investment in their business aviation career. Any person who occupies or aspires to a management position in a company involved with business aviation is a potential PDP candidate, while CAM accreditation is increasingly viewed as an important asset to employers.

"NBAA also works to bring young, fresh minds to business aviation, especially given the potential shortage of qualified professionals en-tering the field," Strong added. "On Oct. 24, the NBAA2013 ‘Careers in Business Aviation Day’ will provide middle school, high school and college students with current, reliable infor-mation about the business aviation industry and give them perspective on what the industry has to offer them as they investigate possible ca-reer opportunities."

[Source: http://www.nbaa.org/news/]

OfInterest

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8 CAMP SYSTEMS INTERNATIONAL ❖ SEPTEMBER 2013 SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 9

No Compass? No Problem!

with Giacinta Bradley KoontzInsighttothePast

To stay on course, a pilot during the early 1920s depended upon his compass and what he could see

below. Encountering bad weather a pilot could be blown off course, unable to use his compass or see the terrain. When the U.S. Postal Service began coast-to-coast mail delivery by air, pilots needed checkpoints to follow en route, day or night.

The solution was provided in 1929 under the direction of the Commerce Department’s new Aeronautics Division. With both government and private funding, over 1500 airway rotating beacon towers connected 236 landing sites spanning 1800 miles.

The bright idea

Four types of airway beacons (A, B, C, and D) were built depending upon proximity to available power and type of terrain. They were spaced ten to fifteen miles apart.

Type A and B beacons were not constructed at airfields. They consisted of a 70-foot concrete arrow painted chrome-yellow, with a 51-foot steel tower at the arrow’s feather end. Type A beacons were hooked up to commercial power, and Type B beacons were powered by a generator within a nearby shed.

Type C and D beacons were installed at

Giacinta bradley Koontz is an aviation historian and author. Visit her new web site at: www.GiaBKoontz.com

intermediate airfields outlined by boundary lights and day markers. These also included a wind sock, painted chrome-yellow.

Atop each tower was a 23-inch revolving beacon of one million candlepower, plus two 18-inch course lights: one red, and one green, which indicated direction. The beacon number flashed in Morse code corresponding to a chart carried by pilots. Without line-of-sight obstructions and in normal weather conditions the flashing beacon could be seen for up to 100 miles. A pilot could often see two or more beacons offering reassurance that he was on course.

Many of the beacons were located in remote terrain and difficult to access. Aviation historian Charles Woods wrote:

Regular maintenance of the airway beacons and intermediate fields was crucial. This duty was entrusted to Airway Caretakers. Daily they climbed the 51-ft. steel towers to check every beacon within their territory, cleaned dirty lenses, replaced burned-out bulbs, etc. Repair problems requiring more expertise or equipment and tools not locally available were referred to “mechanicians,” who serviced a 175-mile route with a half-ton pickup truck.

With the day/night beacons in place, the National Advisory Committee for Aeronautics (NACA) recognized the need for more daytime airway markers.

Women On The roof

In 1933 record-making American aviatrix Phoebie Omlie was appointed to NACA. Omlie represented thousands of general aviation pilots in need of navigational aids. In 1934 she proposed marking the rooftops of buildings with town names and arrows pointing north. NACA approved her plan to divide states into twenty-mile squares, which would each contain a designated airway marker. But, as one historian notes, “Although the federal aviation agencies regulated letter size (10-30 feet tall) and paint colors (chrome-yellow and black) they never lifted a brush.” Every ladder climbed to a roof, every painted stroke was done by the Works Public Agency, Civilian Air Patrol, Civilian Conservation Corp and many civic volunteer organizations. In 1935, Omlie enlisted the help of other well-known lady fliers; Louise Thaden, Helen Richey, Nancy Harkness, and Helen McCloskey. Perhaps the most enthusiastic and well-known volunteers were members of The International Organization of Women Pilots. Also known as the “Ninety-Nines,” the

organization took on the project for the safety of all pilots but correctly believed that it would illuminate the role of women in aviation.

Optimally, the markings were fifteen miles apart and painted on building roofs or other structures such as water towers, and where necessary, laid out on the ground using painted rocks. Pilots often followed railways, so where deemed helpful, white rocks forming a North arrow were placed between the tracks.

Ultimately, 16,000 markers were painted in dozens of states. No doubt, pilots who were lost, running out of fuel or with some mechanical emergency, were often rescued by the markers which led them to a safe landing.

At the onset of WWII, military officials deemed markers a potential aid to the enemy. Over Omlie’s protests, all of the markers within 150 miles of U.S. coastlines were painted out. Appointed to head the defacing project was another famous aviatrix, Blanche Noyes.

When the war was over, the Civil Aeronautics Administration (CAA) appointed Noyes to organize the repainting of the same 13,000 markers. In addition to the original markers, airport names were painted on the tarmac or laid out in rocks, as well as painted tetrahedron, compass rose and runway markers.

In the late 1940s, Miriam Seymour took flying lessons at Chicago’s Sky Harbor Airport. Her first lesson in navigation included a visual route following the railroad tracks. By then most of the painted arrows were gone. “I was following the tracks in the wrong direction,” she remembers, “and my instructor curtly reminded me that from the air the railroad runs in two directions.” She also remembered the markings on barn roofs and water towers as “very comforting sights for a pilot.”

The airway markers painted by the hands of female pilots have endured, while the original airway beacon system did not.

Lights Out

The official decommissioning of the airway beacon system was enacted during the 1940s, when it was replaced by radio range stations. Many beacons remained in use for decades, but by the 1970s an operational tower was rare. Nevertheless, the Montana Department of Aviation recently reported functioning towers in their western mountains, where the legacy of the airway beacon has not yet been dimmed.

a)

c) d)

e)

a) Note the arrow outline instead of a cement form. Photo: Cradle of Aviation Mu-seum, New York. b) Drawing from “Passport in Time” Project, Cibola National Forest, New Mexico, 2010. Drawing by Steve Owen as part of a display at the Visitors Center in Grants, New Mexico. c) During WWII most of the towers were relocated to military airfields, but several giant cement arrows have survived, even if their chrome-yellow paint has not. Craig Fuller, head of Aviation Archaeological Investigation & Research in Arizona, has traveled hundreds of miles to record the remains of the original airway beacons. In recent years a few towers and generator huts have been rescued from further decay by restoration volunteers, and several towers are on display in aviation and historical society museums. Location shown: Buffalo Valley, Nevada, Intermediate Field, Dept. of Commerce Intermediate Field Site 32. Photo: Courtesy of AAIR. d/e) In 1986, Lygia Ionnitiu was a member of the Monterey Bay Chapter of the Ninety-Nines, which painted the airport name at Watsonville, California. She remembers the time-consuming layout of huge letters, and painting them with rollers on broom handles. “We occasionally painted ourselves into a letter, requiring a big leap out and lots of ribbing from the crew.” Photo: Courtesy of Lygia Ionnitiu.

b)

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10 CAMP SYSTEMS INTERNATIONAL ❖ SEPTEMBER 2013 SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 11

UserHot Tip CAMP APPLICATIONwith Dennis Foote, South Central Regional Field Service Representative

Custom sign-off statementsCreate custom sign-off statements to be used on

Work Cards and Logbook Entries

The CAMP Maintenance Tracking System provides a means to create custom sign-off statements specific to the needs of your organization. Once created, they will then be available to be pre-printed on Work Cards and Logbook Entries.

Creating custom sign-off statements is restricted to Administrator level personnel for your company but you can create as many custom sign-off statements as your needs dictate.

Custom  Sign-­‐Off  Statements    Create  custom  sign-­‐off  statements  to  be  used  on    

Work  Cards  and  Logbook  Entries    

The  CAMP  Maintenance  Tracking  System  provides  a  means  to  create  custom  sign-­‐off  statements  specific  to  the  needs  of  your  organiza?on.  Once  created,  they  will  then  be  available  to  be  pre-­‐printed  

on  Work  Cards  and  Logbook  Entries.    

Crea?ng  custom  sign-­‐off  statements  is  restricted  to  Administrator  level  personnel  for  your  company  but  you  can  create  as  many  custom  sign-­‐off  statements  as  your  needs  dictate.  

To  begin,  select  the  “SeJngs”  tab  in  the  

lower  leL  hand  sec?on  of  the  CAMP  3.0  screen.  Then  select  “Lookup  

Maintenance”  from  the  leL  hand  menu.  Next,  select  the  drop  down  

arrow  in  the  field  above  “Lookup  Type”  and  scroll  

down  and  select  “SIGNOFFSTMT”.        

You  will  now  see  that  your  company  name  appears  in  

the  “Owner”  sec?on  and  you  will  see  a  list  of  ac?ve  

sign-­‐off  statements  available  to  you.  To  

create  a  custom  sign-­‐off  statement,  

select  the  blank  page  icon  in  the  

area  just  above  the  column  headers  and  towards  the  

right  hand  side  of  the  screen.  

When  you  select  Submit,  You  will  

see  the  statement  you  just  created  in  

the  full  list  of  available  

statements  and  it  will  show  “ac?ve”.  You  can  edit  and/or  deac?vate  any  custom  statement  

by  selec?ng  the  pencil  icon  in  the  

upper  right  corner.  

The  custom  sign-­‐off  statements  will  now  be  available,  in  addi?on  to  the  universal  sign-­‐off  statements,  within  the  drop  down  menus  when  you  are  pre-­‐filling  your  work  cards  and  when  crea?ng  logbook  

entries.  

Begin  by  assigning  a  name  to  your  sign-­‐off  statement  in  the  box  

provided  below  ‘Signoffstmt”.  Next,  

type  the  statement  as  you  would  like  it  to  

appear  on  your  prefilled  work  cards  

and/or  logbook  entries  in  the  box  below  

“Descrip?on”.  The  box  labeled    “Reserved”  is  

used  by  CAMP  for  sor?ng  purposes  and  should  be  leL  blank.  Finally,  scroll  down  and  select  “Submit”  

This  is  just  a  brief  overview  of  how  you  can  customize  the  informa?on  within  the  CAMP  Maintenance  Tracking  Program  to  save  you  ?me  and  effort  when  producing  logbook    entries  or  using  the  pre-­‐fill  op?on  when  genera?ng  work  cards  from  the  system.  You  can  also  load  specific  informa?on  for  both  Technicians  and  Inspectors  so  that  informa?on  is  also  available  within  the  dropdown  menus  when  using  the  pre-­‐fill  op?on  for  work  cards  and  while  crea?ng  a  logbook  entry.    

Your  Field  Service  Representa?ve  can  answer  any  ques?ons  you  may  have  on  this  feature  and  also  show  you  how  to  load  and  use  informa?on  for  Technicians  and  Inspectors  also.  

To begin, select the “Settings” tab in the lower left hand section of the CAMP 3.0 screen. Then select “Lookup Mainte-nance” from the left hand menu. next, select the drop down arrow in the field above “Lookup Type” and scroll down and select “SIGnOFFSTMT”.

Custom  Sign-­‐Off  Statements    Create  custom  sign-­‐off  statements  to  be  used  on    

Work  Cards  and  Logbook  Entries    

The  CAMP  Maintenance  Tracking  System  provides  a  means  to  create  custom  sign-­‐off  statements  specific  to  the  needs  of  your  organiza?on.  Once  created,  they  will  then  be  available  to  be  pre-­‐printed  

on  Work  Cards  and  Logbook  Entries.    

Crea?ng  custom  sign-­‐off  statements  is  restricted  to  Administrator  level  personnel  for  your  company  but  you  can  create  as  many  custom  sign-­‐off  statements  as  your  needs  dictate.  

To  begin,  select  the  “SeJngs”  tab  in  the  

lower  leL  hand  sec?on  of  the  CAMP  3.0  screen.  Then  select  “Lookup  

Maintenance”  from  the  leL  hand  menu.  Next,  select  the  drop  down  

arrow  in  the  field  above  “Lookup  Type”  and  scroll  

down  and  select  “SIGNOFFSTMT”.        

You  will  now  see  that  your  company  name  appears  in  

the  “Owner”  sec?on  and  you  will  see  a  list  of  ac?ve  

sign-­‐off  statements  available  to  you.  To  

create  a  custom  sign-­‐off  statement,  

select  the  blank  page  icon  in  the  

area  just  above  the  column  headers  and  towards  the  

right  hand  side  of  the  screen.  

You will now see that your company name

appears in the “Owner” section and you will see

a list of active sign-off statements available to

you. To create a custom sign-off statement, se-

lect the blank page icon in the area just above

the column headers and towards the right hand

side of the screen.

When  you  select  Submit,  You  will  

see  the  statement  you  just  created  in  

the  full  list  of  available  

statements  and  it  will  show  “ac?ve”.  You  can  edit  and/or  deac?vate  any  custom  statement  

by  selec?ng  the  pencil  icon  in  the  

upper  right  corner.  

The  custom  sign-­‐off  statements  will  now  be  available,  in  addi?on  to  the  universal  sign-­‐off  statements,  within  the  drop  down  menus  when  you  are  pre-­‐filling  your  work  cards  and  when  crea?ng  logbook  

entries.  

Begin  by  assigning  a  name  to  your  sign-­‐off  statement  in  the  box  

provided  below  ‘Signoffstmt”.  Next,  

type  the  statement  as  you  would  like  it  to  

appear  on  your  prefilled  work  cards  

and/or  logbook  entries  in  the  box  below  

“Descrip?on”.  The  box  labeled    “Reserved”  is  

used  by  CAMP  for  sor?ng  purposes  and  should  be  leL  blank.  Finally,  scroll  down  and  select  “Submit”  

This  is  just  a  brief  overview  of  how  you  can  customize  the  informa?on  within  the  CAMP  Maintenance  Tracking  Program  to  save  you  ?me  and  effort  when  producing  logbook    entries  or  using  the  pre-­‐fill  op?on  when  genera?ng  work  cards  from  the  system.  You  can  also  load  specific  informa?on  for  both  Technicians  and  Inspectors  so  that  informa?on  is  also  available  within  the  dropdown  menus  when  using  the  pre-­‐fill  op?on  for  work  cards  and  while  crea?ng  a  logbook  entry.    

Your  Field  Service  Representa?ve  can  answer  any  ques?ons  you  may  have  on  this  feature  and  also  show  you  how  to  load  and  use  informa?on  for  Technicians  and  Inspectors  also.  

begin by assigning a name to your sign-off statement in the box provided below ‘Signoffstmt”. next, type the statement as you would like it to appear on your prefilled work cards and/or logbook entries in the box below “Description”. The box labeled “reserved” is used by CAMP for sorting purposes and should be left blank. Finally, scroll down and select “Submit”

When you select Submit, You will see

the statement you just created in the full list

of available state-ments and it will show

“active”. You can edit and/or deactivate

any custom statement by selecting the pencil

icon in the upper right corner.

The custom sign-off statements will now be available, in addition to the universal sign-off statements, within the drop down menus when you are pre-filling your work cards and when creating logbook entries.

This is just a brief overview of how you can customize the information within the CAMP Maintenance Tracking Program to save you time and effort when producing logbook entries or using the pre-fill option when generating work cards from the system. You can also load specific information for both Technicians and Inspectors so that information is also available within the dropdown menus when using the pre-fill option for work cards and while creating a logbook entry.

Your Field Service representative can answer any questions you may have on this feature and also show you how to load and use information for Technicians and Inspectors also.

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SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 13

complished to ensure that everything was updated. This process may be done anytime using the online system as well. If you mouse over “Update” on the main menu and click on “Transac-tion Listing” you can search and sort in many different ways.

Looking for a Business Aviation Group your area?

Try referring to the nbAA's " regional business Aviation Groups Directory."

NBAA maintains an online Regional Busi-ness Aviation Groups Directory, which puts nbAA Members in touch with regional business aviation groups based nationwide. Use this directory to find a re-gional group in your community. If an ac-tive group doesn’t exist nearby, consider starting one. Contact the nbAA regional representative in your area for assistance.

How do I find an Airworthiness Directive or a Service Bulletin in the system?

AD’s can be found by entering the en-tire AD number (ex: 2002-20-23). Omit the “AD” as the application adds that automatically to the AD number. In the case of AD’s issued prior to 2000, the four digit year is used for proper sort-ing purposes (ex: AD74-08-09 becomes 1974-08-09).

Service bulletins can be found by en-tering the service bulletin number, re-membering to omit the “Sb” as the ap-plication also adds this automatically. In the case of Dassault bulletins, one or two zeros are added to the front of the bulletin number in order to make a four digit number. This is done for proper sorting purposes. (ex: Sb 61 becomes 0061 and bulletin 366 becomes 0366).

In the case of alert bulletins the first character is always an “A”. (ex: Alert bulletin 75 becomes A075 and 114 be-comes A114).Engine bulletins can be found by entering the entire bulleting number (ex: TFE731-A72-5185).

My company was just given access to an aircraft, but I can’t see that aircraft when I log in. Why?

As aircraft are added to a company’s access only the Administrator gets automatic access. The “new” aircraft must be added to the applicable User-level log-on.

SUBMIT YOUR CAMP qUESTIONS BY EMAIL TO [email protected] LInE: TOOLbOX

Your CAMP

questions

answered by

CAMP professionals

&ToolboxQA

How can I account for all my compo-nents with an overhaul or Life Limit re-quirement?

There is a report that you can print. Go to reports and look under the sta-tus column. You will see a Life Limited/Overhauled Parts Status. This will print a report for Life Limited or Overhaul items or both. Also Aircraft only or Aircraft, Engine, APU if you like.

What codes should I know to display the information I need to find? Is there any aircraft manufacturer official cod-ing managed by CAMP?

As you certainly know, you may enter either a part of description, or a P/n or a S/n or even an interval when you need to retrieve a code in your status, but did you know that alternate code selection allows you to enter a MPD, AMTOSS, TLMC or Irn code and to deal directly with these manufacturer’s item numbers?

There’s so much to look at on my monthly report. Is there a way to reduce my report to reflect Due Items only with the Requirement and Last Compliance for the whole aircraft?

Yes, From reports select Status report. Select Print Due Items Only (center of screen), then submit. The result: The A report with Airframe, Engines and APU with a next due only.

How can I ensure that everything I sent in to CAMP was updated?

With the monthly reports there is an “Aircraft Updates report”. The pur-pose of this report is to show every-thing that was updated in the system since the last report. You can use this report to compare what work was ac-

ERIC SEIgNEURAYMAnAGEr, FALCOn 2000/900 SErIES

"Don’t try to tell the customer

what he wants. If you want to be

smart, be smart in the shower. Then

get out, go to work and serve the customer!"

— Gene Buckley, President Sikorsky Aircraft

+1 402.475.2611 | 800.228.4277

An aircraft arrived for paint and during the sanding process, cracks in the main entry door thresholds were found. The damage needed to be repaired immediately.

Tom Snell and his team pulled together and made several time-related sacrifices, working unplanned weekends and nights. This was in addition to their already scheduled workload to meet customers’ needs and expectations while still maintaining a Duncan Aviation level of quality.

For the rest of the story visit www.DuncanAviation.aero/experience/tom.php.

Experience. Unlike any other.

When the unexpected happens, will your technicians fix it correctly the first time?

CAMP_Due August 1 2013.indd 1 8/1/2013 4:42:16 PM

ELLEN LEPORE MAnAGEr, APPLICATIOn SUPPOrT

MARC gOULDVICE PRESIDENT OF OPERATIONS

INDUSTRY TOPICSOUrCE: HTTP://WWW.nbAA.OrG/ADVOCACY/rEGIOn-

AL/DIrECTOrY/

industry topics reviewed

+

VICTOr JOSEPHSOnNORTHEAST REgIONAL FIELD SERVICE REPRESENTATIVE

ERIC SIMPSONMAnAGEr, FALCOn 10/20/200/50 SErIES

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14 CAMP SYSTEMS INTERNATIONAL ❖ SEPTEMBER 2013 SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 15

OEMHighlight

Photos: Courtesy of Embraer, SA.Source: http://www.embraer.com.br

Embraer listed on the Dow-Jones Sustainability Index 2013/2014São José dos Campos - SP, Brazil, September 12, 2013 - For the fourth consecutive year, Embraer (NYSE: ERJ; BM&FBOVESPA: EMBR3) has been listed on the Dow Jones Sustainability Index (DJSI World Universez 2013/2014), announced today. Based on the analysis of several sustainabil-ity metrics, the DJSI lists companies that stand out for their economic, social and environmental performance.

The index lists 333 companies, and Embraer is one of four companies in the Aerospace & De-fense sector included, among 34 eligible. The analysis is conducted by the Swiss sustainable investment company RobecoSAM, which invited the world’s 2,500 largest companies (by free-float market capitalization) from 59 sectors to take part in the evaluation.

In 2009, Embraer appeared in DJSI analysis as "Sector Mover", which ranks companies by the number of positions gained among their peers. In 2010, when it was listed in the index for the first time, Embraer was rated "Gold Class", reference given to companies with the best performance in their sector. In 2011, the Company was the Aerospace & Defense sector leader. Since then, Embraer has been maintained in the DJSI World, and this year also joined the newly created DJSI Emerging Markets Index.

Embraer’s continued presence on the index re-flects its commitment to corporate governance principles and sustainable development.

Embraer Releases China Exec-utive Aviation Market Outlook 2014-2023Beijing, China, September 10, 2013 - Embraer Executive Jets presented its China Executive Aviation Market Outlook 2014-2023 during the press conference held today at the Chinese Inter-national Business Aviation Show (CIBAS) 2013, in Beijing, China. The Company forecasts that a total of 805 executive jets will be in demand the Chinese market over the next decade. The large-cabin business jet class is expected to represent 51% of this demand, accounting for 78% of the total value of deliveries.

“Over the past 12 years, Embraer has built a strong position as one of the top business jet manufacturers, with a full line of state-of-the-art products that meet and exceed the expectations of customers worldwide,” said Guan Dongyuan, Senior Vice President of Embraer and President of Embraer China. “Embraer’s decade-long in-vestment in China’s commercial aviation market has resulted in a fleet of 120 commercial jets in service, and we are now building our presence in the Chinese executive aviation market, afford-ing our executive jet customers the high quality service and support that our airline customers already enjoy.”

Embraer maintains a favorable forecast for the Chinese executive aviation market potential, based on comprehensive studies of the country’s economic scenario. China’s fleet of executive jets has experienced an average annual expansion of 27%, fueled by a 26% growth of the wealthiest population, from 2008 to 2012, according to the data released by Hurun Report, which is consid-ered to be one of the most influential publications of the luxury genre in the country.

In addition, the overall environment calls for the development of executive aviation, in order to meet the demand for direct business and lei-sure travel, beyond the destination and schedule limitations of the airlines. The Company’s market outlook also highlights infrastructure improve-ments as catalysts to executive aviation growth in China, with the number of Fixed-Base Operators (FBO) expected to increase to nine, up from the current five.

Since 2004, when its first executive jet was deliv-ered to this region, Embraer has booked orders for 38 executive jets in China, including five options. Leveraging its commercial jets service network and facilities, the Company has several Autho-rized Service Centers for executive jets customers in the Greater China region, offering tailor-made efficient service and support.

Upholding its commitment to the Chinese mar-ket, Embraer built an executive jets assembly line in the country. In June 2012, Embraer inked the agreement with Aviation Industry Corpora-tion of China (AVIC) to cooperate on the Legacy 600 and Legacy 650 programs, using the exist-ing infrastructure of their joint venture, Harbin Embraer Aircraft Industry Co. Ltd. (HEAI). In late August, the first Legacy 650 large executive jet assembled by HEAI successfully completed its maiden flight, with delivery scheduled for the end of this year.

Embraer Delivers 1,000th E-Jet São José dos Campos, Brazil, September 13, 2013 – Embraer delivered the 1,000th E-Jet produc-tion aircraft today during a ceremony held at the Company’s headquarters in São José dos Campos. The E175 was handed over to Republic Airlines, a subsidiary of Republic Airways Holdings Inc., which will operate the aircraft on behalf of Ameri-can Eagle. The delivery is part of Republic’s order for 47 E175s that was announced at the begin-ning of 2013. The contract also includes options to buy another 47 aircraft.

“This is truly a remarkable milestone given that we delivered 1,000 airplanes in less than ten years,” said Frederico Curado, President & CEO of Embraer S.A. “This makes Embraer E-Jets among the most successful aircraft programs in the history of commercial aviation. We share this achievement with all of our customers, suppliers and especially our Embraer employees.”

Embraer’s relationship with Republic dates back to 1999 when Chautauqua Airlines, also a subsid-iary of Republic Airways Holdings, took delivery of its first ERJ 145 in the livery of US Airways Ex-press. In 2008, Republic also received the 400th production E-Jet.

“Congratulations from the 6,500 employees of Republic Airways to the 18,000 employees of our

good friends at Embraer on this significant milestone,” said Republic Chairman, Presi-dent and CEO, Bryan Bedford. “Our rela-tionship with Embraer spans nearly 15 years and covers nearly every commercial jet prod-uct produced in San José dos Campos. We are thrilled to be able to celebrate this particular achievement with our very good friends.”

“We are extremely proud to deliver this jet to our friends at Republic Airways, a company that has been a huge part of our success and the operator of the largest fleet of E-Jets in the world,” said Paulo Cesar Silva, President & CEO, Embraer Commercial Aviation. “Republic is here today representing all of our other customers who have added E-Jets to their fleets over the years. To them, I extend my sincere thanks for their sup-port and for sharing our vision to introduce an airplane family that has made such an enormous contribution to our industry.”

The E-Jets family entered revenue service in 2004 when the first aircraft was delivered to LOT Pol-ish Airlines. Currently, E-Jets are flying with 65 airlines from 45 countries. In June of this year, Embraer launched the second generation of the E-Jets family – E-Jets E2 – the first of which is slated to enter service in 2018.

Embraer E-Jets currently hold a 50% market share and account for 62% of deliveries in the segment of jets with capacity up to 130 seats. Since January 2013, Embraer has received more than 330 firm orders for both current-generation E-Jets and the E2s.

Embraer is the only manufacturer to develop a modern family of four airplanes specifically tar-geted for the 70 to 130-seat segment. Since the formal launch of the program in 1999, E-Jets have redefined the traditional concept of regional aircraft by operating in range of business appli-cations. Today, E-Jets are flying with mainline carriers, low-cost and regional airlines, and tour companies.

With an average mission completion rate of 99.9% and seven million flight cycles, the fleet of E-Jets recently reached the 10 million flight hour milestone. More than 460 million passen-gers have flown on Embraer E-Jets. In addition to their proven reliability, E-Jets have a strategically-located global network of customer support and services with 34 MRO centers, 11 of which are authorized and 23 are independent.

First China-Assembled Legacy 650 Successfully Completes Maiden Flight Harbin, China, August 26, 2013 – Harbin Em-braer Aircraft Industry Co., Ltd (HEAI), Em-

braer’s joint venture with Aviation Industry Cor-poration of China (AVIC), announced that the first Legacy 650 large executive jet assembled in China successfully completed its maiden flight to-day. Delivery of the first Legacy 650 is scheduled for the end of 2013.

Embraer’s test pilots flew the aircraft for about two hours and thirty minutes, assessing its han-dling and performance characteristics. The air-craft’s systems were evaluated, including flight control, communication, and navigation.

“The successful maiden flight of HEAI’s first Leg-acy 650 marks an important milestone not only in the Embraer-AVIC partnership, but also in the history of the Chinese executive aviation indus-try, as the jet is also the first large executive jet assembled by a joint venture in China,” said Guan Dongyuan, Senior Vice President of Embraer and President of Embraer China. “Congratulations to all who have made it a success!”

“Today’s achievement is the fruit of Brazil-Sino collaboration and the hard work of all parties con-cerned,” said Yuri Capi, President of HEAI. “The maiden flight is of special significance to HEAI, as it demonstrates to the market that HEAI is fully capable and ready to offer customers high-quality executive jets assembled here in China.”

The Legacy 650 entered service in late 2010. With a range of 3,900 nautical miles (7,223 kilome-ters), it provides such nonstop flights as Beijing to Dubai and Hong Kong to Adelaide (Australia), while carrying four passengers under NBAA IFR conditions. It has the largest cabin in its class, of-fering three distinctive cabin zones. The Legacy 650 enables up to 14 passengers to work or rest during the flight, enjoying the latest-generation entertainment system and high-speed internet. The jet also has the largest in-flight-accessible bag-gage compartment and lavatory in its category.

Since February 2012, when the first Legacy 650 was delivered to the Chinese market, the Compa-ny has booked firm orders for 21 Legacy 650s and five options. To provide tailor-made and efficient customer support, Embraer is continuing to build its customer service network with several service centers authorized for executive jets customer ser-vices in the Greater China region.

Embraer Executive Jets Earns Product Support Accolades for Second YearSão José dos Campos, Brazil, August 13, 2013 – For the second year in a row, Embraer Ex-ecutive Jets earned high honors in one of the most important product support surveys in the industry adding to its already impressive list of more than a dozen design, innovation and product support awards received in re-cent years. The Company is Number Two in

the Aviation International News (AIN) Product Support 2013 survey, just 0.1 points behind the first position.

“This ranking reflects the hard work of our em-ployees worldwide and we are very proud of their dedication to our customers,” said Ernest Ed-wards, President, Embraer Executive Jets. “We are also humbled because this award illustrates the confidence our customers have in us which encourages us to continue improving.”

“This is a significant achievement for Embraer Executive Jets product support,” said Edson Car-los Mallaco, Vice President Customer Support & Services, Embraer Executive Jets. “It confirms our commitment in providing best-in-class services to our customers. Even so, we will continue to strive to reach our goal of giving our customers the best customer service experience in the industry.”

The magazine ranked Embraer Executive Jets first in the authorized service centers category and the cost of parts. In this category, Embraer Executive Jets also received the highest rating, which is 0.2 points higher than last year’s score. This was cou-pled by significant investment in its spare parts and components inventory worldwide as part of an ef-fort to be more responsive to customer needs and to reduce down time. Customer Support and Services was also ranked first for the second consecutive year for the quality and clarity of its technical manuals.

Aviation International News also noted the Com-pany’s expanding customer service center network worldwide as well as the signing of 17 Memo-randa of Understanding (MoUs) dedicated to the Legacy 500 and Legacy 450 support program well in advance of its service entry in 2014 and 2015, respectively. Worldwide, the Company has nearly 70 company-owned and authorized centers to ensure geographic diversity and faster customer service. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.

For more information about Embraer Executive Jets, see: www.EmbraerExecutiveJets.com.

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SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 17

The Aircraft Market in Real TimeAircraft Shopper Online

®

This list is provided for informational purposes only. The criteria for inclusion in this list are based upon advertising volume on ASO.com. Although ASO has had only positive experiences with the companies shown, ASO makes no recommendation or endorsement of any specific company contained in this list. ASO further makes no representations or warranties with respect to the quality or performance of any company listed above, and ASO shall not be responsible for the actions of these companies.

ASO Top 50 Turbine Aircraft Brokers & Dealers

Let these professionals know that you found them in CAMP InSight magazine.

www.ASO.com

BrOker / DeAler lOcATiOn PhOne e-mAil WeB SiTeAeromanagement Group Annapolis, MD US (410) 573-1203 [email protected] www.aeromanagement.comAeromeccanica, SA Gordola, CH CH 11-4-191-210-3128 [email protected] www.aeromeccanica.netAeroSolutions Manassas, VA US (703) 257-7008 [email protected] www.aerosolutions.comAircraft Canada Calgary, AB CA (403) 547-1024 [email protected] www.aircraftcanada.comAircraft Sales Corporation Crystal Lake, IL US (815) 444-1600 [email protected] www.aircraftsalescorp.comAirplanesUSA Schaumburg, IL US (847) 331-3133 [email protected] www.airplanesusa.comAviation Marketing Group, Inc. Charlotte, NC US (704) 643-8135 [email protected] www.aviationmarketing.comAvpro, Inc. Annapolis, MD US (410) 573-1515 [email protected] www.avprojets.comBell Aviation West Columbia, SC US (803) 822-4114 [email protected] www.bellaviation.comBoca National Aircraft, Inc. Boca Raton, FL US (803) 822-4114 [email protected] www.bocajet.netBombardier Aircraft Sales Richardson, TX US (972) 960-3810 [email protected] www.bombardierusedaircraft.comBoutsen Aviation S.A.M. Grimaldi, MC MC 37-793-308-002 [email protected] www.boutsen.comBusiness Aircraft Leasing, Inc. Nashbille, TN US (615) 361-3781 [email protected] www.baliaircraft.comCB Aviation Ogden, UT US (801) 621-0326 [email protected] www.cbaviation.comCentral Flying Service, Inc. Little Rock, AR US (501) 375-3245 [email protected] www.central.aeroClay Lacy Aviation Seattle, WA US (206) 762-2250 [email protected] www.claylacy.comCorporate Airsearch Int'l, Inc West Palm Beach, FL US (561) 433-3510 [email protected] www.caijets.comCorporate Concepts Int'l, Inc. Austin, TX US (832) 647-7581 [email protected] www.flycci.comDan Howard Aircraft Sales Tulsa, OK US (918) 296-4326 [email protected] www.howardaircraft.comDassault Falcon Jet Corp. S. Hackensack, NJ US (201) 541-4556 [email protected] www.falconjet.comEagle Creek Aviation Services Indianapolis, IN US (317) 293-4548 [email protected] www.eagle-creek.comExpress Jets San Antonio, TX US (210) 687-1828 [email protected] www.expressjets.comFlight Source International Sarasota, FL US (941) 355-9585 [email protected] www.flightsource.comFreestream Aircraft Bermuda, Ltd Hamilton, HM EX BM 44-207-584-3800 [email protected] www.freestream.comFreestream Aircraft USA, Ltd. Teterboro, NJ US (201) 365-6080 [email protected] www.freestream.comGardner Aircraft Sales Port Orange, FL US (386) 235-5025 [email protected] www.gardneraircraft.comGT Aviation Weymouth, DO GB GB 44-130-581-4040 [email protected] www.gtaviation.co.ukGuardian Jet, LLC Guilford, CT US (203) 453-0800 [email protected] www.guardianjet.comGulfstream Aerospace Corp. Savannah, GA US (912) 965-4536 [email protected] www.gulfstreampreowned.comInternational Aviation Mrketing Sarasota, FL US (941) 355-5353 [email protected] www.internationalami.comJ. Mesinger Corporate Jet Sales Boulder, CO US (303) 444-6766 [email protected] www.jetsales.comJet Air, Inc. Galesburg, IL US (309) 342-3134 [email protected] www.jetairinc.comjetAVIVA Santa Monica, CA US (310) 907-5099 [email protected] www.jetaviva.comJetBlack Aviation Venice, FL US (941) 201-1211 [email protected] www.jetblackaviation.comJetBrokers, Inc. Chesterfield, MO US (636) 532-6900 [email protected] www.jetbrokersinc.comJetcraft Raleigh, NC US (919) 941-8400 [email protected] www.jetcraft.comJohn Bell Aircraft, Inc. Como, MS US (662) 526-1700 [email protected] www.johnbellaircraft.comJohn Hopkinson & Assocs., Ltd. Calgary, AB CA (403) 637-2250 [email protected] www.hopkinsonassociates.comKent Cook Aircraft East Peoria, IL US (309) 698-0601 [email protected] www.kentcookaircraft.comLone Mountain Aircraft Las Vegas, NV US (888) 566-3686 [email protected] www.lonemountainaircraft.comO.K. Consultants, Inc. Monterey, CA US (831) 333-9033 [email protected] www.okaviation.comParker Aircraft Sales Brookville, OH US (937) 833-4820 [email protected] www.parkeraircraft.comSavback Helicopters Linkoping, Sweden SE 4-6-070-636-5135 [email protected] www.savback.comSix G Aviation LLC Lakeland, FL US (863) 701-2543 [email protected] www.sixgaviation.comSojourn Aviation Scottsdale, AZ US (316) 733-6500 [email protected] www.sojournaviation.comSouthern Cross Aviation, Inc. Fort Lauderdale, FL US (954) 377-0320 [email protected] www.southern-cross-av.comSteel Aviation, Inc. Piqua, OH US (937) 332-7587 [email protected] www.steelaviation.comThe Jet Collection Chicago, IL US (312) 226-8541 [email protected] www.thejetcollection.comTom Flinn Aircraft Sales Pflugerville, TX US (512) 615-3334 [email protected] www.tfaircraft.comWestern Aviation, Inc. Houston, TX US (281) 391-2510 [email protected] www.westernaviation.com

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with photos & specs, and the most powerful search tools in the industry.

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To see more details, or to contact the sellers of these aircraft, scan this QR code, or go to www.ASO.com and enter the Ad# from above in the Keyword Search box. www.ASO.com

This month's FeATUreD AircrAFT For Sale From ASO.com:

ASKING: Inquire Cessna Finance CorporationTTAF: 10,445 hrs 316-660-1306LOC: Kansas

N581at ad# 148012

1978 Cessna Conquest 441

ASKING: Inquire Boutsen AviationTTAF: 2,113 hrs 337-933-08002LOC: Monaco

Cs-dtd ad# 147597

2010 falcon 7X

ASKING: $3,295,000 TransGlobal Aviation, IncTTAF: 3,067 hrs 705-487-6222LOC: Nova Scotia, CA

C-fmuN ad# 147149

2009 beech King air 350

ASKING: Inquire Sojourn AviationTTAF: 1,369 hrs 316-773-6500LOC: Arizona

pp-amJ ad# 148358

2006 beech King air C90Gt

ASKING: $399,000 Corporate Air, LLCTTAF: 11,663 hrs 888-429-5377LOC: Pennsylvania

N511ab ad# 146093

1981 Cessna Citation ii

ASKING: Inquire Dallas Jet InternationalTTAF: 10,150 hrs 817-520-4009LOC: Texas

N176mG ad# 148364

2002 Gulfstream G400

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18 CAMP SYSTEMS INTERNATIONAL ❖ SEPTEMBER 2013 SEPTEMBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 19

CAMP SYSTEMS: CAMP MTx

VIDEO TITLE LENGTH

AIrCrAFT HOME PAGE brIEF 3.35

AIrCrAFT HOME PAGE DETAILED 5.29

TASK-STATUS brIEF 4.25

TASK-STATUS DETAILED 5.29

DUE LIST 3.56

UPDATE 7.56

DISCrEPAnCY 10.15

WOrK OrDEr PArT 1 7.39

WOrK OrDEr PArT 2 7.36

LOG EnTrY - PArT 1 6.1

LOG EnTrY - PArT 2 4.55

DOCUMEnTS FOLDEr 5.14

CAMP SYSTEMS: iCAMP

VIDEO TITLE LENGTH

iCAMP 3:14

iCAMP-InITIAL ACCESS 1:05

iCAMP-ACCESS FrOM iCAMP ICOn 2:15

iCAMP-UPDATE AIrCrAFT TIMES 1:17

iCAMP-DUE LIST 1:41

iCAMP-rAMP CHECK 1:10

iCAMP-TASK/PArTS 1:42

iCAMP-CAMP MESSEnGEr 0:58

iCAMP-AD/SI 1:19

iCAMP-DISCrEPAnCY 1:04

iCAMP-bASKET FUnCTIOn 1:13

iCAMP-OPTIOnS 1:44

CAMP SYSTEMS: CESCOM

VIDEO TITLE LENGTH

CESCOM TO CAMP TOGGLE 2.39

CESCOM In CAMP OVErVIEW 8.19

CESCOM In CAMP InTErACTIVE 10 7.3 (TASK STATUS) —

CESCOM In CAMP InTErACTIVE 5.5 CESCOM 20 (DUE LIST) —

CESCOM In CAMP MTr (brIEF) 1.32

CESCOM In CAMP MTr (DETAILED) 7.59

CESCOM In CAMP- MTr FrOM 1.5 InTErACTIVE CESCOM 20 (DUE LIST) —

www.youtube.com/fieldservicerep

CamP Video trainingonCONTACTS

FIELD SERvICE REPRESENTATIvES (FSR) & REGIONAL SALES MANAGERS (RSM)

U.S. REGIONS

WEST (AK, AZ, CA, HI, ID, MT, nV, Or, UT, WA, WY)Steve McQueen, West regional FSrMobile: 702-513-0671 E: [email protected]

Sarah Molloy, West rSMTel: 631-588-3200 ext. 1248 Toll Free: 1-877-411-2267E: [email protected]

NORTH CENTRAL (IL, In, IA, KY, MI, Mn, MO, nE, nD, OH, SD, WV, WI)Eli Stepp, Jr., North Central regional FSrMobile: 217-801-3701 E: [email protected]

Martha Karoutas, North Central rSMTel (direct): 603-377-7102Toll Free: 1-800-558-6327E: [email protected]

SOUTH CENTRAL (Ar, CO, KS, LA, nM, OK, TX)Dennis Foote, South Central regional FSr Mobile: 972-439-7710 E: [email protected]

Tom ritrovato, South Central rSMTel (direct): 603-377-7111Toll Free: 1-800-558-6327E: [email protected]

SOUTHEAST (AL, FL, GA, MS, nC, SC, Tn, VA) roy Gioconda, Manager, Field Service Mobile: 919-454-6843 E: [email protected]

Kate Gallant, Southeast rSMTel (direct): 603-377-7019Toll Free: 1-800-558-6327E: [email protected]

NORTHEAST (CT, DE, ME, MD, MA, nH, nJ, nY, PA, rI, VT, DC)Victor Josephson, Northeast regional FSr Mobile: 516-652-9165 E: [email protected]

Joe Dynko, Northeast rSMTel (direct): 603-377-7016Toll Free: 1-800-558-6327E: [email protected]

LATIN/SOUTH AMERICAN REGIONS

Andrew Douglas, Central/South America rSMTel: 631-588-3200Toll Free: 1-877-411-CAMP (2267)Mobile: 720 236 5676E: [email protected]

INTERNATIONAL

Jim Wright, European FSrTel - U.S.: 321-848-1564 Tel - Int'l: +44 1273 25 2267E: [email protected] rossides, international rSMTel: 631-588-3200 ext. 212Toll Free: 1-877-411-2267 ext. 212E: [email protected] Aven, international rSMTel: 631-588-3200 ext. 279Toll Free: 1-877-411-2267 ext. 279E: [email protected]

HELICOPTERS

Mike Keeling, Helicopter industry FSrMobile: 303-551-5398E: [email protected]

OEM BASED

BEECHCRAFT / CESSNA FSR(Wichita)Tim MiranowskiCAMP Systems International Inc.C/O Hawker Beechcraft Services, Inc.Mid-Continent Airport (KICT)1980 Airport RoadWichita, KS 67209 USAMobile: 316-640-9178 E: [email protected]

DASSAULT / BEECHCRAFT FSR(Little rock)Tom MaherCAMP Systems International Inc.C/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA Tel: 501-210-0580Fax: 501-210-0475 E: [email protected]

BOMBARDIER FSR(Montreal) Lydia AbrahamCAMP Systems International, Inc.C/O Bombardier500 Côte-Vertu Road WestDorval, Québec H4S 1Y9Canada

[Lydia Abraham, Bombardier FSR continued]

Mobile: 514-451-7017E: [email protected]

EMBRAER FSR(São José dos Campos)Carlos PaulichiCAMP Systems InternationalC/O Embraer Executive JetsAvenida Brigadeiro Faria Lima 2170 F43 - 3rd floor - PC 144/2 São José dos Campos, São Paulo 12227-901Brazil

Tel: +55 12 3927 8771Mobile: +55 12 98844 0707 E: [email protected]

APP. SUPPOrT APPLICATION SUPPORT TEAM Tel: 631-588-3200 Toll Free: 1-877-411-2267 E: [email protected]

CAMP vIDEO TRAINING ON YOUTUBE™www.youtube.com/fieldservicerep

ADDITIONAL SERVICESENGINE HEALTH MONITORING

POWER BY THE HOUR CUSTOMERS

SALES Pamela J. Pamatat, ECTM Sales Manager - Worldwide L.I. MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USA

Tel: 631-588-3200 ext. 239Efax: 1-800-521-9109Toll Free: 1-877-411-2267 ext. 239E: [email protected]

SUPPORT375 Roland-Therrien, Suite 140Longueuil, QC J4H 4A6Canada

Tel - US & Canada: 855-932-3286Tel - International: 450-640-3286

THE TREND GROUP CUSTOMERS

SALES/SUPPORT 1486 Tollhouse Road, #101Clovis, CA 93611 USA

Tel (US): 800-297-6490 Tel (Int’l): 559-297-6490www.thetrendgroup.com

LOCATIONSNORTH AMERICA

NEW YORK (HEADqUArTErS)Camp Systems International Inc.LI MacArthur Airport (KISP)999 Marconi AvenueRonkonkoma, NY 11779 USA

Tel: 631-588-3200 Fax: 631-588-3294 Toll Free: 1-877-411-CAMP (2267)

NEW HAMPSHIRE (SALES)11 Continental Boulevard, Suite CMerrimack, NH 03054 USA

Tel: 603-595-0030Fax: 603-595-0036Toll Free: 1-800-558-6327

MONTREAL 455 Fenelon, Suite 304Dorval, QC H9S 5T8Canada

Tel: 514-448-1128Fax: 514-448-1120

WICHITA 8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USA

Tel: 316-462-2267 Fax: 316-462-2442Toll Free: 1-866-581-CAMP (2267)

FLORIDADANIEL SYSTEMS (Transport Category Custom Programs)551 Apollo Boulevard, Suite 202Melbourne, FL 32901 USA

Tel: 332-722-9790Fax: 321-722-9799www.danielsystems.com

EUROPE

PARISCAMP Europe SAS15 rue de la Montjoie - BP 58 93212 Saint Denis La Plaine CedexFrance

Tel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99

ASIA

HYDERABAD, INDIACAMP Systems Pvt LtdRCV Towers, HITEC CityHyderabad - 500 033

WORLDWIDE BROKER PROGRAMLynn Sosnowski, broker & Finance Program Sales Manager - Worldwide44 Apple Street, Suite 5Tinton Falls NJ 07724 USA

Tel (direct): 732-530-7409Mobile: 732-720-9840Fax: 732-530-6402E: [email protected]

FLIGHT SCHEDULINGEdward Murphy, Product Manager, Flight SchedulingTel: 631-588-3200 ext. 265Toll Free: 1-877-411-2267 ext. 265E: [email protected]

INvENTORY MANAGEMENTrajiv Tayal, Director, QA & Product Manager, inventoryTel: 631-588-3200 ext. 104Toll Free: 1-877-411-2267 ext. 104E: [email protected]

AMSTAT44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 732-530-6400Fax: 732-530-6360Toll Free: 1-877-426-7828swww.amstatcorp.com

AIRCRAFT SHOPPER ONLINE44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 888-992-9276Int’l Tel: 732-704-9561 www.aso.com

AvTRAK8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USA

Tel: 303-745-5588Toll Free: 1-877-281-1934www.avtrak.com

INSIGHT ADvERTISINGGeorge rossides, international rSMTel: 631-588-3200 ext. 212Toll Free: 1-877-411-2267 ext. 212E: [email protected]

www.CAMPSYSTEMS.comCAMP SERvICES & SUPPORT DIRECTORY

Page 11: p5 3 tips for maNaGiNG p7 by david wyNdham of its owN by ... · p5 NBAA ANNUAL CONVENTION OCT 22-24 Las Vegas, NV Booth # C10016 iN a Class of its owN by Judy NerwiNsKi p7 ith Camp

Support the only nonprofit organization that represents the individual aviation maintenance professional!

WHAT HAS GROWN OVER 30% IN THE LAST FOUR MONTHS?

The Professional Aviation Maintenance Association!

Mass Mutual Financial GroupAmway Flight DeptBizJet InternationalCalibration Specialty, IncConsolidated Turbine SupportCRS Jet Spares, Inc.CSC TransportVictory AviationEastway Jet ServicesFirst Aviation Services, Inc.GlobalParts.aeroICGImmaculate Flight

Pro Star AviationRAPCO, Inc.SCI ManagementSharp DetailsShip it AOGStandardAeroTalon Air, IncThomas H. Lee PartnersWCF Aircraft CorporationWestern Aircraft Inc.Wilco Inc.Chance Aviation

SIU - Aviation Technologies Broward College Aviation instituteColumbus State Community CollegeCraven Community CollegeEmbry-Riddle Aeronautical UniversityHallmark College of AeronauticsLansing Community College AviationSalt Lake Community CollegeVaughn College of Aeronautics & TechnologyChandler-Gilbert Community College - AviationWings Financial Federal Credit UnionConsolidated Aircraft Supply Co IncAviation Maintenance Magazine

Come and Join PAMA Today Enter coupon code AMM2012 and you will receive all the benefits of PAMA membership for only $39 and Save $10!

THANKS FOR YOUR SUPPORT!We would like to thank all our new and renewing members for all the support since our founding in 1972.

We also would like to thank our chapters for their tireless efforts put forth to provide IA renewals and scholarships to our industry! Our Chapters gave out over $90,000 in scholarships last year to students, colleges and A&P’s enhancing their careers.

PROF

ESSI

ONAL AVIATION MAINTENANCE

ASSOCIATION

PAMA

Support the only nonprofit organization that represents the individual aviation maintenance professional!

It is easy! Sign up at www.PAMA.org now! While you are there check out the new PAMA Store for some nice toolbox items!

WHAT HAS GROWN OVER 30% IN THE LAST FOUR MONTHS?

The Professional Aviation Maintenance Association!

Mass Mutual Financial GroupAmway Flight DeptBizJet InternationalCalibration Specialty, IncConsolidated Turbine SupportCRS Jet Spares, Inc.CSC TransportVictory AviationEastway Jet ServicesFirst Aviation Services, Inc.GlobalParts.aeroICGImmaculate Flight

Pro Star AviationRAPCO, Inc.SCI ManagementSharp DetailsShip it AOGStandardAeroTalon Air, IncThomas H. Lee PartnersWCF Aircraft CorporationWestern Aircraft Inc.Wilco Inc.Chance Aviation

SIU - Aviation Technologies Broward College Aviation instituteColumbus State Community CollegeCraven Community CollegeEmbry-Riddle Aeronautical UniversityHallmark College of AeronauticsLansing Community College AviationSalt Lake Community CollegeVaughn College of Aeronautics & TechnologyChandler-Gilbert Community College - AviationWings Financial Federal Credit UnionConsolidated Aircraft Supply Co IncAviation Maintenance Magazine

Come and Join PAMA Today Enter coupon code AMM2012 and you will receive all the benefits of PAMA membership for only $39 and Save $10!

THANKS FOR YOUR SUPPORT!We would like to thank all our new and renewing members for all the support since our founding in 1972.

We also would like to thank our chapters for their tireless efforts put forth to provide IA renewals and scholarships to our industry! Our Chapters gave out over $90,000 in scholarships last year to students, colleges and A&P’s enhancing their careers.

PROF

ESSI

ONAL AVIATION MAINTENANCE

ASSOCIATION

PAMA

Support the only nonprofit organization that represents the individual aviation maintenance professional!

It is easy! Sign up at www.PAMA.org now! While you are there check out the new PAMA Store for some nice toolbox items!