P v µ v ] À Ç } µ } µ v · Title: pepipost-document.docx Author: datagrid-webdevelope Created...

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Signup and activate your account Create your Free Account, and start sending emails. When you create a Pepipost account, we’ll send an account activation link to the email address you’ve used to create the account. If you don’t have your email address, you may not be able to access Pepipost product or features. Did not receive the activation link? Check your other mailboxes (spam, updates, etc). Still not found the emails, contact our 24×7 customer support or drop-in your issue @ [email protected] How to set up sending domains? Sender Domain Sender domain is the address which recipients see in the from field when they open your emails. Eg. when you see sign up confirmation email of Pepipost, you see it coming from [email protected]. Here “pepipost.com” is the sender domain. To start sending emails to your customers, you can use either your top-level domain eg. mycompany.com or you can use a sub-domain like email.mycompany.com. Set up sending domains

Transcript of P v µ v ] À Ç } µ } µ v · Title: pepipost-document.docx Author: datagrid-webdevelope Created...

Page 1: P v µ v ] À Ç } µ } µ v · Title: pepipost-document.docx Author: datagrid-webdevelope Created Date: 1/31/2019 3:46:44 PM

Signup and activate your accountCreate your Free Account, and start sending emails. When you create a Pepipost account, we’ll

send an account activation link to the email address you’ve used to create the account. If you

don’t have your email address, you may not be able to access Pepipost product or features.

Did not receive the activation link?

Check your other mailboxes (spam, updates, etc). Still not found the emails, contact our 24×7

customer support or drop-in your issue @ [email protected]

How to set up sending domains?Sender Domain

Sender domain is the address which recipients see in the from field when they open your emails.

Eg. when you see sign up confirmation email of Pepipost, you see it coming from

[email protected]. Here “pepipost.com” is the sender domain.

To start sending emails to your customers, you can use either your top-level domain eg.

mycompany.com or you can use a sub-domain like email.mycompany.com.

Set up sending domains

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To start sending emails, you need to add and verify your sending domains. The verification is

done to ensure your sending domain’s security.

Go to Settings --> Sending Domains

In Add your Domains field, type the name of the domain that you want to add. e.g.

mydomain.com.

Sending domain verificationSPF validation

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Next step is to verify the ownership of your domain and authenticate your domain to send emails

using Pepipost. This verification/authentication will be done once you successfully completes the

SPF (Sender Policy Framework) setting.

The steps is quite simple. You need to go to your hosting provider’s panel (e.g. cpanel) and

update the TXT record of your sender domain with the one suggested on the Domain Settings

screen.

DKIM validation

Similar to SPF, add the TXT record suggested on the Domain Settings page to complete the DKIM

validation.

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Please ensure you have created the TXT record for the hostname mentioned in the screen.

Sample DKIM record:

DKIM sample value (DKIM value should contain this value)

Copy

k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDLMMExLiGRqzJkNdNIjUnLX7JL0wjbwwENDoXgJIBisIsrofLPetZM401dioNU8k/Qp6nIyi5oioyZh+1jDXoCPFa4nLGRNj3Nz785N7b76aTtHmy2wTgR2LFS/Yw5/iyzhyrWsIyINyyHs77EoCwSOQjJfhFxb6SmifLN51IIvwIDAQAB

TTL dependancy

Once the record is updated successfully, based on the set TTL it might take a couple of

hours to reflect the entries globally. This is because most of the DNS server cache the

entries.

Hence, you’ve to wait for some time (approx. 1-2 hours) in order to get the domain

authenticated on Pepipost. In case your domain is still not authenticated on Pepipost, you

can reach us on online chat or write to [email protected]

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Related Article:

How to do Pepipost DNS settings with Godaddy?

How to do Pepipost DNS settings with Hostgator?

How to do Pepipost DNS settings with Cloudflare?

How to do Pepipost DNS settings with Bluehost?

How to do Pepipost DNS settings with Namecheap?

Domain Approval

All verified sender domains will be automatically sent to our Deliverability Experts Team for

review. Once it is approved by our team, you can start using this sender domain for sending

emails. Generally, domains are reviewed within 1-2 hours of submission, however, during peak

hours it might take up to 12-24 hours.

We consider many factors while reviewing a domain. Some of the possible reasons for not

approving a domain are:

Domain doesn’t have a website representing its core business area.

Domain is getting redirected to some other website which is not associated with the

same owner.

The content of the website seems to be phishing or belongs to a business which is under

our

blacklisted list.

There is no subscription/signup form on your website or if it’s there then it’s not

functioning.

Note: You can also opt for Fast Track approval

What is domain approval process?We review all new sender domains to ensure the validity of all our new customers and their

businesses. As an email provider, it is important to protect our system as well as inboxes around

the world from spam email.

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By verifying domain ownership, evaluating every website, determining what kind of messages

will be sent and to whom, we maintain our credibility as an email provider and also help you get

the best deliverability possible.

Time taken for Approval Process

The review process takes 12-24 hrs to complete and you will be intimated over your

registered email address regarding the same. If your account is still in a reviewed state after

several hours please feel free to reach us over email or our 24×7 Live Chat support for

more information.

What to do if your sender domain isrejected?Don’t panic! A rejected sender domain just means that there are a few matters we need to clear

up before approving your sender domain.

We send a message to your registered email address containing information that explains why

your sender domain was not approved. Here are a few common reasons for rejection:

Domain doesn’t have a website representing its core business area.

Insufficient/Dummy content– If there isn’t a live website or a splash page, or there is

very minimal content on your website, then it makes it difficult for us to ascertain what kinds

of email you’ll be sending and to whom.

Domain is getting redirected to some other website which is not associated with the

same owner.

The content of the website seems to be phishing or belongs to a business which is under

our blacklisted list.

There is no subscription/signup form on your website or if it’s there then it’s not

functioning.

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How to get the SMTP and API credentials?Go to Settings --> Integrations to view your SMTP and API credentials

What is Fast Track approval?Fast Track approval process is a quicker way to get your sender domain approved. It takes only a

span of 4-6 hours to get your sender domain approved.

All you’ve to do is answer a series of question and submit them.

You’ll get the series of a question when you click on Fast Track Approval under the Approval

column in Domain Management

Where do I get Fast Track Approval in Pepipost app?

Settings --> Sending Domains --> Click on Fast Track Approval under Status

Note: This option shows up only when you’ve verified your SPF & DKIM records

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How do I start sending email?Once you have configured the sender domain and our compliance team has approved the same,

you are actually ready to shoot out emails from Pepipost using the approved domain.

Requirements For Sending DomainsAt Pepipost we strive to ensure that all of our customers are Good Senders. We do this by

providing guidance on deliverability best practices for inbox placement, providing real-time

feedback on your sends and by enforcing policies that protect our sending reputation and the

reputation of our customers.

Sender Domain verification is one such policy which helps us to keep your inbox delivery rates

high.

Step One: Ownership Verification

To start sending emails from Pepipost, one of the crucial steps is to get your sender domain

verified, i.e, confirming that you own the domain and verifying that all the email addresses are

hosted on that domain.

This you can do by adding our SPF and DKIM records listed under Domain Settings in your

Pepipost account.

At Pepipost we are committed to keep the email ecosystem clean and reduce the number of

emails landing in spam. To maintain credibility as an email provider and provide our customers

with the best deliverability and ROI, we follow stringent measures for domain approval. The

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domain verification process is a combination of programmatic and human checks, which helps us

determine if the domain is going to send genuine and relevant emails.

Our delivery team reviews and approves a domain based on multiple factors:

Domain ownership

Website content

Nature of business.

List building practices

Type of transactional or triggered messages that are being sent

Whether emails are apt to your business

Whether the business location matches to the location where your account is created and many

more..

This whole process of authenticating a domain usually takes less than 2 hours. Once approved

and you add your TXT & SPF records, you can start sending emails.

Domain not approved, now what?

If your account does not get approved, do not panic as that is not the end. If you feel that your

website ticks off all the conditions above, please do reach out to our support team for a review.

Sometimes approval process could be delayed. In such cases we give our best efforts to

understand use cases for each domain, and we just need a little more information about how

your website and business are setup. We will contact you over the email you used to signup with

a set of questions that we need clarity on. Please do help us with them and your account should

get processed quickly.

If you are new to emailing and are stuck with choosing a domain to start off with email activity,

we give you few guidelines for the same.

Things to remember when choosing a domain:

This is the most crucial part when you start off your email activity, be it transactional or

promotional. Remember that you do not change the domain name frequently and ensure that it

makes a lasting impression on your end users.

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Here I list few generic guidelines to choose a domain:

Different name for domain & sub-domain: A completely different domain than your business

domain, or a sub-domain of your business domain. Ex: myshoppingsitemails.com is a completely

different domain and email.myshoppingsite.com is a sub domain of your business domain.

Different name for Transactional and Promotional sub-domains: In this case,

Trans.myshoppingsite.com for transactional and email.myshoppingsite.com for promo.

If you plan to keep your mailing domain separate from your business domain, please make sure

that you choose a name that is similar to your business domain and redirect the mailing domain

to your business domain. End user should feel the connectivity between the domains.


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