P L -T H CONDITIONS/L TERMINAL ILLNESS People with... · people with long-term health...

SOCIAL OUTCOMES MATRIX

TABLE OF OUTCOMES & MEASURES

BENEFICIARY GROUP 5

PEOPLE WITH LONG-TERM HEALTH

CONDITIONS/LIFE THREATENING OR

TERMINAL ILLNESS

Outcomes Matrix Guidance ....................................................... 2

Outcomes Matrix Table ............................................................. 3

Individuals ............................................................................... 4

Community, Sector & Society ................................................. 14

PEOPLE WITH LONG-TERM HEALTH CONDITIONS/LIFE THREATENING OR TERMINAL ILLNESS

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Outcomes Matrix Guidance

Introduction

The outcomes matrix represents a map of need in the UK. It has been designed from a beneficiary perspective

and includes nine outcome areas which reflect what a person needs to have a full and happy life. Each

outcome area has a set of related measures to assess social impact at the individual level and for community,

sector and society.

The outcomes matrix and measures are a tool to help social investment financial intermediaries (SIFI’s) and

social sector organizations to plan, measure and learn about their social impact. It aims to develop common

ground and language regarding social investment and impact assessment in the social sector.

The outcomes and measures are not intended to be prescriptive or exhaustive but should provide a helpful

starting point for organisations to measure their social impact.

We assess all proposals for investment to Big Society Capital against the criteria outlined in our Social Impact

Tests and Thresholds .

If your organisation already has its own set of outcomes and measures then we want to see how they align

with the outcomes included in the Big Society Capital matrix. You will not need to change the way you measure

your social impact.

How to use the matrix

Step one: select your outcomes

Outcomes are statements of change that you are trying to achieve. Read through the outcomes matrix and

select the main outcomes that reflect the social change that your organisation is trying to achieve. It is likely

that the work of your organisation will cover several outcomes areas so it is important to select all of the

relevant ones from the matrix. You may also want to consider if there any other additional outcomes that you

want to add that are not covered in the matrix.

Step two: select your measures

The measures are sources of data which will help you to gather evidence to demonstrate your social impact.

Select all the relevant measures that relate to the outcome areas which you have shortlisted from step one.

You will need to consider how you will gather data for each measure. To do this, each measure needs to be

written as an indicator which includes information about what you will measure and how you will measure it.

To turn a measure into an indicator you need to select an appropriate prefix for it such as number of’, ‘amount

of’, ‘extent of’, ‘percent of’, ‘satisfaction with’, ‘quality if’ and so on. For example, for the measure ‘is in

education’, you might add the prefix ‘number of’ so that the indicator becomes ‘number of people in

education’.

Step three: collect the data

Once you have agreed on the relevant outcomes, measures and indicators you will need to consider how you

will collect the data to measure your social impact. It is up to your organisation to decide on the most

appropriate method for collecting data that meets your individual requirements. A list of useful tools and

resources to support you with collecting social impact data is included here.

http://www.bigsocietycapital.com/sites/default/files/pdf/Social%20Impact%20Tests%20and%20Thresholds.pdf

http://www.bigsocietycapital.com/sites/default/files/pdf/Social%20Impact%20Tests%20and%20Thresholds.pdf

http://www.bigsocietycapital.com/guidance-social-sector-organisations/finding-help


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Outcomes Matrix Table

OUTCOMES INDIVIDUALS COMMUNITY, SECTOR

& SOCIETY

Employment, training and education

The person is in suitable employment, education, training or caring work

Jobs, education and training opportunities are available for everyone

Housing and local facilities

The person has a suitable and secure place to live, affordable utilities and access to local facilities and transport

Investment and availability of different forms of tenure ensure that all housing needs can be met now and in the future

Income and financial inclusion

The person has sufficient income to meet their essential needs and access to suitable financial products and services

Everyone reaches an optimum level of income for health and well-being, and income differentials support social cohesion

Physical health

The person looks after their health as well as possible. The person recovers as quickly as possible, or if recovery is not possible, their health and quality of life are maximised

Good general physical health across the population

Mental health and well-being

The person has a sense of well-being. Those who experience mental illness recover where possible and lead a positive and fulfilling life even if symptoms remain

Good mental well-being and life satisfaction across the population

Family, friends and relationships

The person has appositive social network that provides love, belonging and emotional practical support

A society that supports and encourages families and/or good personal relationships

Citizenship and community

The person lives in confidence and safety, and free from crime and disorder. The person acts as a responsible and active citizen and feels part of a community

Stronger, active, more engaged communities

Arts, heritage, sport and faith

The person finds meaning, enjoyment, self-expression and affiliation through informed participation in the arts, sport and/or faith

A thriving cultural landscape with high levels of participation and engagement

Conservation of the natural environment

The person has an appreciation of the natural environment and plays their part in protecting it, including reducing their carbon footprint

The natural environment is protected for the benefit of people, plants and animals and habitats, today and in the future


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Individuals

OUTCOME AREA OUTCOMES MEASURES


Is in suitable employment, education or training and has the on-going support to maintain it if necessary

Is in suitable education - Is in full-time education - Is in part-time education

Is in suitable employment

- Is in part-time employment (at least 16 hours per week) - Is in full-time employment (35 hours per week)

Improved specialist support

- Has appropriate adaptations make to their working environment

Has found a way to address barriers to employment, education or training (including childcare, disability or benefits issues)

Improved access to affordable transportation Improved specialist support

- Has access to meaningful, relevant and high quality further

education and training opportunities

- Is properly supported to find education, employment or training opportunities.

- Is satisfied with education, training and employment opportunities


Has a secure and suitable place to live in fit condition

Has secure accommodation - Has moved from temporary accommodation to stable

accommodation - Has a stable contract for accommodation (e.g. for a minimum of

6 months)

Has suitable accommodation in a fit condition - Has accommodation of an adequate size based on statutory

requirements - Has a home in a good state of repair (see statutory obligations

e.g. Housing Health and Safety Rating System) - Has accommodation equipped with all necessary furniture,

fittings and equipment - Has accommodation which receives all necessary services and

affordable utilities - Has appropriate support if a special condition requires it - Is satisfied with housing - Has had necessary adaptations, repairs and maintenance

improvements made to their home in a timely manner

Improved feeling of safety and security at home

- Feels safer and more secure in their home - Number of accidents in the home

Has the skills needed to manage and keep a place to live

Is timely in paying rent - Is able to maintain their tenancy without falling into default - Is not evicted for failure to pay rent - Has the necessary financial management skills to cope with rent

payments and is not over-burdened by debt (see also under the outcome area “Income and financial inclusion”)

Has positive relationships with neighbours

- Reports having positive feelings toward neighbours - Reports talking to their neighbours on a regular basis (e.g. in the

last month) - Reports helping or doing something for a neighbour, or asking a


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neighbour for help or a favour (e.g. in the last 6 months) - Number of complaints/disputes/issues relating to problems with

neighbours

Is motivated and able to live as independently as possible, and has the on-going support to maintain that if necessary

Improved feelings of confidence and motivation to live as independently as possible

- Moves to more independent living circumstances - Expresses a desire to live in a stable and independent home

Has a choice of who to live with and where

- Has appropriate and realistic choice of who to live with and where in relation to e.g. community, school, family, safety issues

- Has appropriate and realistic choice regarding tenure Is able to remain in own home due to support and adaptations provided

- Has support for specific needs and is able to live independently

as a result

- Has adaptations for specific needs and is able to achieve or

maintain independence as a result

- Reduction in accidents at home

Has new or renewed access to housing benefit - Is receiving the housing benefits to which they are entitled and in

a timely manner - Has access to housing benefits as a safety net if needed

Has access to local shops, transport, facilities and recreation

Improved access to shops selling affordable necessary products and services Improved access to good and affordable public transport Improved access to culture, sport and recreation (See also under the outcome area “Arts, heritage, sport and faith)


Has sufficient sustainable income, including benefits if appropriate

Achieved minimum level of income - Lives above the poverty line (individuals and households with

incomes of less than 60% of their respective medians are beneath the poverty line)

- Has income above the Minimum Income Standard - Has sufficient income to cover all necessary outgoings

Increased income available for non-essential outgoings

- Proportion of income spent on housing costs is less than 33% (more than a third is unaffordable)

- Proportion of income spent on energy costs is less than 10% (more than 10% is fuel poverty)

Receives the benefits one is entitled to

- Receives the benefits to which they are entitled and in a timely manner

- Receives appropriate benefits including the winter fuel

allowance

Improved security of income - Has sufficient income

Has access to appropriate financial advice, products or services

Improved access to appropriate financial advice - Has access to and makes use of financial advice as appropriate

Improved access to appropriate financial product and services

- Has a bank account


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- Makes appropriate use of savings and insurance products - Makes appropriate use of mainstream financial instruments - Makes informed and appropriate use of credit - Engages with debt management, debt counselling and debt

solutions as appropriate - Use of Credit Union services - Use of alternatives to formal accounts (e.g. mobile money)

Improved support for people with specific needs

- Has the support needed to manage their own finances

- Has access to managed bank accounts

- Is able to manage their own money and deals with letters and

forms

- Has access to a properly funded individual budget if they want

one

Is managing finances well

Improved financial literacy - Has developed financial management skills - Has developed an understanding of how to use and manage

bank accounts - Has developed an understanding of essential mechanics of

finance (credit, debt, interest etc.) - Has developed confidence and aptitude in filling out financial

forms

Is budgeting and living within means - Has improved knowledge of how to draw up a budget - Is able to keep to their budget - Is able to avoid going into their overdraft

Has moved from “unmanageable” to “manageable” debt

- Future debt repayments are covered by income - Has improved level of household and personal debt

Physical health

Looks after physical health, maintains a healthy lifestyle and keeps safe

Eats and sleep well - Eats nutritious meals each day - Eats 5 portions of fruit and/or vegetables per day - Regularly has an adequate night’s sleep

Has healthy weight

- Is not overweight or obese (has a BMI of under 25) - Has an improved body composition

Takes regular exercise - Takes part in regular exercise - Has improved physical fitness - Has access and is able to take part in appropriate opportunities

for physical activity

Takes care of sexual health and family planning

- Uses appropriate family planning - Practices safe sex

Addresses any substance misuse issues

- Does not have an addiction issue o Does not smoke o Does not drink to a harmful level (more than 4 times

per week) or binge drink (more than 7 units every time they drink)

o Does not take other drugs


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Improved support

- Has access to health support services

Enjoys good support and quality of life in relation to any long-term conditions

Addresses, understands and feels supported in managing any long-term condition

- Sees a specialist doctor - Receives a diagnosis - Receives specialist support for their long-term health conditions - Has access to complementary therapies - Is satisfied with the quality of services for people with long-term

health conditions - Is able to manage a long-term health condition - If accessing health services, has an up-to-date multidisciplinary

care plan

- Has access to specialist multidisciplinary/multi-agency

community services

- Is included and supported to participate in national screening

programmes

Reduced time spent in hospital on account of a long-term condition - has fewer unplanned hospital admissions - Spends less time in hospital - Is able to remain at home following discharge from hospital (e.g.

for 91 days or more) Improved quality of life in relation to long-term condition

- Social care-related quality of life - Level of functional ability (evidenced e.g. through employment,

other activities) Has a reduced need for care (or sustains current level of independence)

- Does not need to enter a nursing home due to support received - Regains independence due to support received - Reduction in level of dependency on care or intensive services

due to earlier diagnosis, intervention and reablement -

Improved palliative care

- Has access to palliative care or other specialist services

- Is satisfied with the quality of palliative care or other specialist

services

Makes use of the health services to recover from episodes of ill-health or following injury

Uses health services and support when appropriate - Is registered with local GP - Attends regular check-ups as appropriate (including testing for

STIs) - Where there is a concern, physical health/individual

development improves Attends to any injuries and take steps to minimise them

- Has access to appropriate health services - Seeks and received the appropriate care - Minimises exposure to injuries

Recovers from any injuries or trauma

- Recovers from injury or trauma - Reports an improvement in activity/lifestyle following injury or

trauma - Recovers to previous levels of mobility following injury or trauma


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Experiences improved health following any planned treatments - Treatment administered successfully - Total health gain as assessed by patient for elective procedures

Has a positive experience of healthcare and attitude toward own physical health

Has a positive experience of healthcare - Reports a positive experience of healthcare and support services

(including e.g. feelings of satisfaction and feeling safe) - Reports good levels of responsiveness to needs - Reports that they feel supported to improve their quality of life

in relation to their health - Is able to manage their own support as much as they wish, so

they are in control of what, how and when support is delivered to match their needs

- Family members, friends and carers report they have been included or consulted in discussions about the person they care for, and in planning and influencing service design

- Family members, friends and carers report overall satisfaction with healthcare and social care services

- Has safe access to health services and support with their carers or family

- Reports a positive experience of integrated care Has a positive attitude toward own physical health

- Expresses a positive attitude toward looking after themselves - Expresses optimism regarding their state of health or illness

Uses health-related information

- Has access to and uses health-related information

Mental health and well-being

Has confidence, emotional balance and is resilient in the face of difficulties

Improved confidence and self-esteem - Has increased feelings of self-worth and self-esteem - Has improved confidence in their own capabilities - Feels that their life is valued and respected

Improved emotional balance

- Frequency of positive emotions (happiness, feeling peaceful) - Absence of excessive or overwhelming negative emotions

(sadness, anger, anxiety) - Absence of feelings of excessive boredom

Improved resilience

- Has developed improved resilience, grit and determination (including the persistence to succeed)

- Has developed the capacity to cope with difficulties and stress - Has reduced stress

Increased autonomy and control

- Has a sense of control over their destiny - Is confident in their ability to make decisions - Has a sense of control over their own mental health and

emotional well-being

Has a sense of purpose, engages in meaningful and fulfilling activity, and has aspirations for the future

Experiences overall satisfaction with life - Reports improved life satisfaction - Feels happy on a day-to-day basis - Feels they have a sense of purpose - Own assessment of quality of life

Is engaged in meaningful activities (See also under the outcomes areas “Employment, Training and Education” and “Arts, Heritage Sport & Faith”)

- Is in work (including employment, training and voluntary work) which they find personally satisfying

- Finds satisfaction in leisure activities - Is developing curiosity and passion


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- Has a feeling of accomplishment - Has access to meaningful daytime activities

Increased drive and enthusiasm - Has increased feelings of energy, vitality - Has decreased feelings of tiredness, being worn-out

Increased aspirations and feelings about the future

- Has life goals

Enjoys good support in relation to any mental health problems

Is able to manage mental health problems - Experiences a reduction in mental health problems - Is able to sustain a good level of mental health - Is able to manage their condition

Improved access to and increased use of support services

- Has access to quality services o Has access to a mentor or counselling o Has access to emotional support services (e.g. anger

management) o Knows where to go for support when a crisis or a

mental breakdown occurs - Is receiving advice, support and treatment as appropriate - Has received a mental health diagnosis (as appropriate) - Has choice and control regarding the services and support they

receive - Has family members who understand their condition and are

able to make informed decisions for them to be able to live a fulfilled life

- Experiences improved mental health as a result of support provided

Reduced need for care and support services

- Number of admissions to care due to mental health problems - Reduction in time spent in care due to mental health problems - Reduction in levels of dependency on support services in relation

to earlier diagnosis Increased level of independence

- Is able to self-manage during a crisis or a mental breakdown - Has self-managed and sustained their mental well-being

successfully for (x) months - Has increased autonomy and control over their own care - Has developed the skills to enable independent living

- Understands their condition

Has a positive experience of care and a good understanding of own mental health and emotional well-being

Has a positive experience of mental health care support and services - Reports a positive experience of mental health care and support

services (including e.g. feelings of satisfaction, confidence, safety)

- Reports good levels of responsiveness to needs - Reports that they feel supported to improve their quality of life

in relation to their mental health - Is able to manage their own support as much as they wish, so

that are in control of what, how and when support is delivered to match their needs

- Family members, friends and carers report they have been included or consulted in discussions about the person they care for, and in planning and influencing service design

- Family members, friends and carers report overall satisfaction with mental health services

- Has safe access to mental health services and support with their


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carers or family - Reports a positive experience of integrated care

Feels more informed about own mental health and emotional well-being

- Has access to and uses mental health-related information - Finds it easy to find the necessary information concerning their

care and support - Reports feeling well-informed about matters relating to their

mental health and emotional well-being

Family, friends and relationships

Feels and is socially connected

Develops the level of social intimacy or connection with others that is right for them, and does not feel lonely

- Amount of social time - Has social contact at least once a week - Level of social isolation or loneliness

Feels respected, valued, loved, supported and cared about Has a person in times of emergency or need

- Reports having someone they can contact in times of emergency or need

Enjoys social activities

- Has improved involvement in a range of regular fun, sociable activities

- Keeps in touch with other people through activities - Reports feeling more active and less isolated

Feels comfortable meeting new people and making new relationships

- Has access to ways to meet new people and the appropriate support

- Reports feeling improved confidence and ability to meet new people

Enjoys positive and constructive relationships with others

Enjoys appropriate and stable relationships with family and partner - Has an improved relationship with parents/carers/partner so

that there is a reduced risk of family breakdown - Has a positive relationship with one or more relatives - Is satisfied with the quality of their family relationships

Improved relationships between parents and children

- Has developed improved functioning as a family unit

Increased satisfaction with own friendships - Has one or more friends they feel close to - Is satisfied with their relationships with friends - Has improved the number, quality and frequency of their

friendships - Reports improvements in the quality of their friendships and

relationships with others

Improved social networks and involvement - Has a broader social network - Is active in their social network - Number of contacts on social network sites

Has a positive relationship with carer

- Has a positive relationship with their carers

- Carers report having a positive relationship with the person cared for, and are able to manage conflict sensitively

Has the skills, strategy Improved communication skills


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and support to maintain and manage relationships

- Is able to communicate and express themselves appropriately in different social situations

- Has developed communication skills Improved ability to maintain or form a supportive relationship with significant other(s)

- Is able to maintain their relationships successfully Improved support for families, children and young people

- Has access to childcare - Has access to parenting classes

Improved access to good quality relationship support when needed and is confident that it is there

- Knows where to go for relationship support - Is receiving communication or relationship support as

appropriate - Reports feeling they have they have successfully improved their

communication skills and ability to manage their relationships as a result of their support

Improved access to and use of key communication technologies

- Has access to key communication technologies (telephone, email, internet)

- Knows how to use the internet, email, and social networking sites (if desired)

- Has the necessary support and equipment to use digital

communication technologies

- Level of use of key communication technologies

Family, partners, friends and carers of those with specific needs are supported

Improved support for family members, partners, primary carers, and friends of those with specific needs

- Family members, partners, carers and friends of those with specific needs have access to and use as appropriate specialist advice, counselling and support

- Family members, partners, carers, and friends of those with specific needs are satisfied with the support provided

Family members, partners and carers feel better supported and more able to live and enjoy their own lives

- Family members, partners and carers report feel able to live their own lives

- Has access to respite opportunities

- Number of days of respite taken


Understands their rights and responsibilities as a citizen

Increased knowledge of legal matters and rights - Knows and understands their legal rights and responsibilities - Feels empowered to demand their rights

Improved access to legal products and services

- Has access to legal services - Has received advice as appropriate on legal matters

Improved quality of advice about end of life legal matters

- Has access to quality legal advice about end of life matters

(especially for people with life threatening or terminal illnesses)

- Is satisfied with legal advice about end of life matters

Feels they have a stake in their community and

Improved feelings of having a stake in their own community and in society


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society at large, and makes a conscious contribution

Becomes a more active member of their community - Amount of time committed to volunteering or unpaid help or

work for any type of local, national or international organisation or charity

- Participates in community decision making - Has increased interaction with local campaigns

Improved access to community infrastructure and resources

- Has access to and uses community facilities

Has a positive perception of local community and area

Improved overall/general perceptions of local area - Is satisfied with where they live - Feels proud about where they live

Improved perceptions of community and neighbourhood

- Is satisfied with the community and neighbourhood where they live, and the quality of the opportunities it offers

Improved perception and feeling of safety in local area

- Feels safe in their local area - Feels free to go out after dark in their local area without fear of

abuse or crime

Arts, heritage, sports and faith

Finds meaning and fulfillment from engaging with arts, heritage, sport and faith

Has access to a range of possibilities in the arts, heritage, sport and faith - Has access to affordable arts, heritage, sport and faith activities - Has access, as a person with specific needs, to free or reduced

entry via concessions schemes (as appropriate) - Has access, as a person in care, to daytime arts, heritage, sport

and faith activities (as appropriate) Increased engagement with and participation in art, heritage, sport and faith activities

- Participates in art, heritage, sport and faith activities once a month or more

Improved appreciation of and/or satisfaction regarding their engagement with arts, heritage, sports and faith

- Appreciates and is satisfied with the arts, heritage, sport and faith activities made available to them

- Is able to express themselves and find meaning and a sense of belonging through engagement with cultural activities

Improved experience of life as a result

- Reports experiencing improvements in own life following engagement with the arts, heritage, sport or faith (see also outcome areas “Mental health and well-being” and “Family, friends and relationships”)

Develops cultural skills and confidence in areas that interest them

Developed a new skill in the past year Improved confidence in an area of interest

- Developed confidence in an area of culture that interests them

Conservation of the natural

environment

Accesses and enjoys the natural environment and heritage

Improved access to and enjoyment of the natural environment (e.g. going for walks, visiting national parks etc.)

- Has access to and has visited a natural or conserved space within the past 12 months

- Finds pleasure in contact with the natural environment

Measures highlighted in green indicate those specific to this beneficiary group, and will not be found in the general

outcome area documents 1-9


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Community, Sector & Society



High quality employment, training and education within a healthy local economy

Improved recruitment of people with specific needs by businesses and institutions

- Number of businesses and institutions recruiting people with specific needs (e.g. long-term unemployed, vulnerable young people, ex-offenders, people with a disability)

- Number of positions created for people with specific needs

Strong corporate and institutional governance

Increase in equal employment, training and education practices - Fair and non-discriminatory pay - Number of companies with recognized “Equal Employment”

standard - Fair minimum standard and living wages - Employee benefits: statutory sick leave/maternity

leave/paternity leave

Strong public awareness and participation in matters relating to education and employment, and good sectoral understanding of how to address them

Improved public awareness and engagement - Availability of information about rights to employment, training

and education - Availability of information about Jobseekers allowance

Public policy and expenditure that supports good quality employment, training and education

Improvements in policy and legislation - Changes in policy and legislation (e.g. promoting long term

stable employment) - Policy and legislation improved to provide equality of access to

employment, training and education for people with disabilities

or sensory impairments

- Changes to regulation - Level of relevant parliamentary activity (e.g. white papers

published, committees formed, consultations or reviews conducted, citations made)

-


Provision of adequate, affordable accommodation

Improved supply of quality affordable housing and accommodation - Percentage of people in high quality, secure affordable housing

or rented accommodation - Level and affordability of local property values - Waiting lists for social housing - Availability of affordable home improvement services - Waiting lists for housing for people with specialist needs - Number of homes meeting the Decent Homes Standard -

Sufficient accessible and affordable transport, utilities and local facilities

Improved availability of good, accessible and affordable public transport - Percentage of population with access to affordable local public

transport covering work and domestic needs - Usage of public transport - Levels of reported satisfaction with public transport

Improved availability of affordable utilities

- Availability of affordable utilities with appropriate geographical coverage

- Percentage of personal income spent on utilities - Percentage of people living in fuel poverty

Improved quality of local environments, including necessary services,


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public parks and space - Percentage of people able to access local shops and services - Percentage of people able to access local public parks and

green space - Levels of reported satisfaction with local environments

Improved emergency services

- Response times for emergency services -

Strong public awareness and participation in matters relating to housing, and good sectoral understanding of how to address them

Improved public awareness and engagement - General availability of information - Percentage of population who feel well informed when making

housing decisions (e.g. regarding financing options, improvement options, legal options)

- Percentage of population who feel well informed of their rights as tenants, landowners and homeless people

-

Public and corporate policy and expenditure that supports good quality housing and local facilities

Improvements in policy and legislation - Change in policy and legislation to improve housing and local

facilities - Changes to regulation - Level of relevant parliamentary activity (e.g. white papers


Improved investment, expenditure and procurement

- Government investment in housing and local facilities - Government expenditure/funding for programmes - Government support for housing benefits (both as an emergency

safety net and on-going where needed) - Corporate investment and expenditure (giving) on improving

housing and local facilities with a social purpose


Physical health

Ethical responsible and suitable financial services and products are available to all

Improved availability and design of fair financial products - Number of institutions offering alternative products (Credit

Unions, CDFIs) - Number of institutions offering flexible bank accounts and

affordable credit

Strong public financial capability, literacy and management, and understanding of legal matters (MAP 4)

Improved availability and use of financial support services - Availability and use of support for financial literacy and

education, and advice regarding financial planning - Availability and use of support and legal services regarding debt

and over-indebtedness - Geographical coverage of organisations offering financial advice

or support services - Partnerships among financial service providers, public sector and

third sector that promote financial support services - Availability and use of support services for people with specific

needs to manage their own finances

Improved financial capability - Levels of savings - Levels of over-indebtedness

Income equality

Improved income equality Average household disposable income

Public and corporate policy and expenditure that supports fair income

Improved investment, expenditure and procurement - Government investment in financial inclusion - Government expenditure/funding for programmes - Procurement practices and public sector contracts that are


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and financial inclusion designed to improve social outcomes (e.g. contracts and practices that support socially-motivated financial institutions and financial infrastructure, outcomes-aligned contracts)

- Corporate investment and expenditure (giving) on improving financial inclusion

Improved benefits

- Level of benefits available to address financial inclusion - Number of people who qualify for benefits - Proportion of people who are accessing the benefits for which

they qualify

Physical health Mental health and well-being

Healthy and physically active people and communities

Healthy eating and appropriate levels of exercise - National/local levels of fruit and vegetable consumption - National/local levels of malnutrition - Availability and use of sports facilities - Percentage of the adult population participating in at least 150

minutes of moderate-intensity aerobic activity every week (NHS recommended target)

High life expectancy - National/local average life expectancy - Life expectancy at 75 - Overall mortality rate - Age-standardised mortality and infant mortality rates - Incidence of major diseases (cardiovascular disease, respiratory

disease, liver disease, cancer) Improved health equality

- Equality throughout the population in healthy eating and exercise

- Equality throughout the population in life expectancy and preventing premature death

-

Equal access to good quality, safe health and social care services

Equal access to health and social care services - Proportion of the population registered at a General Practice - Number of people who have used a healthcare service in the

past 6 months - Proportion of people who are offered rehabilitation services

after discharge from hospital Improved quality of health and social care services and their effectiveness at preventing people from dying prematurely

- Potential Years of Life Lost (PYLL) from causes considered amenable to healthcare

- Decrease in the under 75 mortality rate from major diseases (cardiovascular disease, respiratory disease, liver disease, cancer)

- Increase in the average number of survival years (one and five year survival) for all kinds of diseases or medical conditions

- Proportion of people who recover from injury or trauma - Proportion of people who experience improved health following

planned treatments - Number of people for whom the concern for their health is

reduced - Emergency waiting times for medical treatment - Quality of social care

Improved safety of health services environment

- Number of hospital deaths attributable to problems in care - Number of incidences of hospital-related venous

thromboembolism (VTE), healthcare associated infections (HCAI), newly-acquired ulcers, and medication errors


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- Number of full-term babies admitted to neonatal care (safety of maternity services)

- Number of incidences of harm to children due to failure to monitor

Improved availability of preventative support and programmes

- Number and geographical coverage of community based programmes

- Incidence of acute health incidents and admissions into A&E hospital and care settings

- Permanent admissions to residential and nursing care homes, per 1,000 population

- Number of people enabled to regain independence/reduce dependency due to support received

- Delayed transfers of care from or to hospital, and those which are attributable to adult social care

-

Strong public awareness and participation in matters relating to physical health, and advanced sectoral understanding of what makes for good health

Improved public awareness and engagement - General availability of information - Number of people who report feeling well-informed about

matters relating to their health - Level of media exposure (e.g. number of articles published on the

subject in mainstream media; exposure on TV, radio; internet traffic)

- Level of public awareness about the causes and consequences of physical health problems

- Public events, rallying and campaigning - Public donations to related charities - Public volunteering on projects and initiatives related to physical

health - Change in public perception and improvements to any

underlying prejudice or stigma - Level of public awareness about options for end of life care and

support

Improved stakeholder participation with decision making and with issues

- Increased number of organisations that promote health and/or sexual education

- Level of support for patient choice and for ensuring patients have an informed basis for decision-making

- Number of people who use the health services who report finding it easy to find the necessary information concerning their health, care and support

- Number of people using the health services who report feeling listened to and able to manage their own support as much as they wish

- Number of family members, friends and carers who report that they have been included or consulted in discussions about the person they care for, and in planning and influencing service design

Improved sectoral understanding as to what makes for good physical health

- Research and evidence relating to the problem and interventions (e.g. clinical trials, studies into treatments and cures, papers published)

- Innovation of new ideas, technologies and approaches - Uptake of new ideas by other healthcare providers or

government - Retirement of previous methods shown by research to be

ineffective - Funding for research


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- Support for the sector through quality umbrella bodies -

Public and corporate policy and expenditure that supports good physical health

Improvements in policy and legislation - Changes in policy and legislation that support improvements to

public physical health - Changes to regulation - Level of relevant parliamentary activity (e.g. white papers


Improved investment, expenditure and procurement - Government investment in physical health - Government expenditure/funding for healthcare programmes - Procurement practices and public sector contracts that are

designed to improve social outcomes (e.g. contracts that enable social enterprises and smaller SMEs to bid, outcomes-aligned contracts)

- Corporate investment and expenditure (giving) on improving physical health

-

Mental health and well-being Family, friends

and relationships

Good mental health and well-being

Improved mental health - National/local levels of anxiety/depression - Proportion of people with diagnosed mental health problems - Rate of suicide

Improved emotional well-being

- National/local levels of emotional well-being Improved mental health equality

- Equality throughout the population in good mental health - Improved equality of life expectancy for people with mental

health problems -

Equal access to good quality mental health services

Equal access to mental health services - Availability and use of mental health services - Number and geographical coverage of public mental health

centres - Proportion of people who are offered rehabilitation services

after discharge from care Improved quality of mental health services

- Proportion of people who recover from mental health problems following use of services

- Proportion of people who experience improved mental health following use of services

- Waiting times for mental health emergencies - Excess under 75 mortality rate in adults with a serious mental

illness - Excess under 60 mortality rate in adults with a learning disability - Potential Years of Life Lost (PYLL) from causes considered

amenable to mental health care Improved availability of preventative support and programmes

- Number and geographical coverage of community based programmes

- Rates of mental health incidents and admissions into hospitals, regional secure units or secure hospitals

-

Strong public awareness and participation in matters relating to mental health and

Improved participation, choice and voice for people with mental health problems

- Improved choice of mental health service and service providers - Improved ability for people with mental health problems to

make informed choices about how they live and recover


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well-being, and good sectoral understanding of how to optimise it

- Number of people using mental health services who report feeling listened to and able to manage their own support as much as they wish

- Number of people using mental health services who are participating in their service design or delivery

- Number of family members, friends and carers who report that they have been included or consulted in discussions about the person they care for, and in planning and influencing service design

-

Public and corporate policy and expenditure that supports good mental health and wellbeing

Improvements in policy and legislation - Changes in policy and legislation that support improvements in

public mental health and well-being - Changes to regulation

- Level of relevant parliamentary activity (e.g. white papers

published, committees formed, consultations or reviews

conducted, citations made)

Improved investment, expenditure and procurement

- Government investment in mental health and well-being - Government expenditure/funding for programmes -

Family, friends and relationships Citizenship and

community Arts, heritage,

sports and faith

A resilient society with meaningful connections

Reduction in levels of isolation/loneliness - National/local levels of isolation/loneliness

Improved relationships with family and friends

- Rates of weekly contact with family or friends Improved resilience and support networks

- Proportion of people who feel like they have a support network - Availability of social infrastructure for social networking

Improved digital infrastructure for social contact

- Proportion of people with access to high-speed internet - Proportion of people with basic internet skills - Availability of support for digital inclusion for people with

specific needs -

Good quality services for family, friends and relationships

Improved support services for families of those with needs - Availability of support and advice for family members and

primary care-givers - Number of days of respite provided for family members and

primary care-givers -


Strong and safe communities

Increased public awareness of the law and rights as citizens - General public awareness of the law, rights and responsibilities

as citizens - Level of understanding of the principles of democratic freedom

Improved availability of legal advice and support

- Availability of legal advice to all - Use of legal advice among vulnerable groups -

Strong public participation in citizenship and communities, and good social cohesion

Increased engagement with the community and community groups - Availability of opportunities to participate in and contribute to

the local community - Levels of participation in community activities - Levels of membership of community groups

Increased sense of belonging in the community

- Number of people who report feeling a sense of belonging in the community


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Arts, heritage, sports and faith

High quality, affordable, accessible and inclusive cultural services available to all

Improved availability of good quality affordable arts and cultural services

- Availability of affordable arts and cultural events and centres - Availability of heritage services/centres that provide free or

affordable access - Attendance rate of arts-related or cultural activities - Percentage of population who participated in a cultural activity

or attended a cultural or heritage event or place within the past 12 months

- Number of arts, cultural and heritage facilities that have become more accessible to people with specific needs

Improved availability of good quality affordable sports services

- Availability of sports facilities in local areas offering affordable opportunities

Improved availability of good quality affordable faith services

- Number of people with access to their chosen place of worship - Number and geographical coverage of religious

institutions/organisations - Percentage of population attending religious services - Number of faith facilities that have become more accessible to

people with specific needs -

Measures highlighted in green indicate those specific to this beneficiary group, and will not be found in the general

outcome area documents 1-9

P L -T H CONDITIONS/L TERMINAL ILLNESS People with... · people with long-term health...

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