PCs forPeopleThe data from the survey

What area are you from?

What area are you from?

Answer Options Response Percent

Response Count

Minneapolis 12.5% 13St. Paul 3.8% 4Metro 4.8% 5Metro West 11.5% 12Willmar 2.9% 3Mankato 5.8% 6N/A 58.7% 61

answered question 104skipped question 0

How long have you owned your computer from PCs4People?

How long have you owned your computer from PCs4People?

Answer Options Response Percent

Response Count

1 month or less 11.8% 12More than 1 month but less than 6 months 30.4% 31

More than 6 months but less than 1 year 16.7% 17

1 year or longer 41.2% 42

answered question 102

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Please rate how much you agree or disagree with the following statements:

Please rate how much you agree or disagree with the following statements:

Answer Options Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly

Disagree Response Count

I am satisfied overall with my computer. 48 29 13 8 5 103I am able to use the computer on my own. 46 44 3 8 2 103The computer age and speed is good enough for my needs. 34 26 20 18 6 103The amount of money I paid for the computer was fair. 59 34 5 4 1 103My computer is currently working properly. 34 31 6 16 13 100The computer has made a significant difference in my life. 39 36 16 6 6 102The computer has made a significant difference in my family's life. 32 27 23 4 12 98

answered question 103skipped question 1

On average how many hours per day is your computer used?

On average how many hours per day is your computer used?

Answer Options Response Percent

Response Count

It isn't used everyday 9.8% 101-2 hours 29.4% 303-4 hours 24.5% 255-7 hours 18.6% 198-10 hours 10.8% 11More than 10 hours 7.8% 8

answered question 102skipped question 2

How many people use the computer in your home?

Out of 101 total answers

Do you currently have internet access on your computer?

Answer Options Response Percent

Response Count

Yes 83.3% 85

No 16.7% 17

answered question 102skipped question 2

What type of internet do you have?

What type of internet do you have?

Answer Options Response Percent

Response Count

Dial up 6.5% 6High Speed 83.7% 77Do not have internet 9.8% 9

answered question 92skipped question 12

Who is your internet provider?

Who is your internet provider?

Answer Options Response Percent

Response Count

Quest 9.0% 8

Verizon 1.1% 1

NetZero 0.0% 0

Comcast 28.1% 25

Sprint 0.0% 0

Earthlink 0.0% 0

AT&T 0.0% 0

AOL 1.1% 1

Do not have internet 5.6% 5

Other (please specify) 55.1% 49

answered question 89skipped question 15

Did you get internet when you received your computer but decided to cancel or

suspend the service?

Answer Options Response Percent

Response Count

Yes 15.8% 6

No 84.2% 32

answered question 38

skipped question 66

What is the main reason you decided to not have internet connection for

your computer?What is the main reason you decided to not have

internet connection for your computer?

Answer Options Response Percent

Response Count

I can't afford it 27.3% 6

I don't need it 4.5% 1

I don't know how to use it 0.0% 0

I don't know how to set it up 4.5% 1

N/A 40.9% 9

Other (please specify) 22.7% 5

answered question 22

skipped question 82

Have you received computer training for your computer?

Answer Options Response Percent

Response Count

Yes 26.3% 26

No 73.7% 73

answered question 99

skipped question 5

Where did you receive the computer training?

Answer Options Response Percent

Response Count

Local Library 8.0% 2

Other (please specify)

92.0% 23

answered question 25

skipped question 79

How do you and your family use your home computer? (all that apply)

Answer Options Response Percent

Response Count

Job searches 33.3% 33Research for school work 27.3% 27

Writing papers for school work

29.3% 29

Playing games 34.3% 34Checking email 33.3% 33Writing letters 10.1% 10Writing resume 11.1% 11Travel plans 5.1% 5

Reading the news, weather, etc.

9.1% 9

Looking at pictures 10.1% 10Social networking 38.4% 38Downloading music 9.1% 9Watching movies or TV 12.1% 12

Other (please specify) 49.5% 49

answered question 99skipped question 5

Do you have children under the age of 18 living in your home?

Answer Options Response Percent

Response Count

Yes 54.5% 55No 45.5% 46

answered question 101skipped question 3

Do children under the age of 18 living in your home use the computer?

Answer Options Response Percent Response Count

Yes 52.1% 49No 42.6% 40N/A 5.3% 5

answered question 94skipped question 10

Please rate how much you agree or disagree with the following statements:

Answer Options Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly

DisagreeResponse

CountPCs4People staff was knowledgeable & skilled. 47 39 11 3 2 102PCs4People staff was friendly & helpful. 54 38 6 4 0 102PCs4People staff gave me useful suggestions & recommendations. 38 19 13 24 8 102

Overall, the services I received met my expectations. 46 38 8 8 2 102

I would refer a friend to PCs4People. 55 36 3 5 2 101answered question 102

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