p a p e r t i g e r s o f t w a r e Lighten up with OASIS and capture issues at anytime from...

p a p e r t i g e r s o f t w a r e p a p e r t i g e r s o f t w a r e

Lighten up with

OASIS and capture issues at anytime from

anywhere!

...Things are a lot scarier in the dark

Don’t stay in the dark!

.

T I G E RP A P E R O A S I S

Online Administration Service and Information Server

WEBSITE www.papertigerxt.com EMAIL [email protected]

www.papertigerxt.com

SIA SO

1 To move to the NEXT slide - click anywhere on the screen with your mouse cursor

To move to the PREVIOUS slide - press ‘P’ twice (not operational if you are running demo over the web)

To QUIT the presentation - press the ‘ESC’ key (or the Back key if you are running demo over the web)

This sign will appear at the bottom right hand corner of each slide to show when it is COMPLETE.

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3

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DEMONSTRATION INSTRUCTIONS


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OASIS connects your organisation’s Paper Tiger database to the internet - So what?

Use the internet to capture Complaints, ECR’s, Service Requests, Environmental Issues, Hazards, Incidents, Injuries, Corrective Actions, Suggestions, Improvements and more over the Internet directly into your Paper Tiger Database.

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With OASIS YOUR

ORGANISATIONcan

Capture issues without filtering or delays.

Be available to receive issues from anyone, anywhere at anytime.

Be and be seen to be responsive and transparent.

Tie together divisions and branches nationally, globally and even in the next suburb

Do all this in a simple, efficient and very cost effective way!

Get easy feedback on performance of your products and services.


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Be assured that issues won’t get lost, delayed or distorted.

Build long term relationships with your organisation!

Lodge Requests, Orders, Complaints, Suggestions directly into your Paper Tiger Database, 24/7 from anywhere.

With OASIS your

CUSTOMERS can

Access OASIS with no fuss via your website or just by clicking an OASIS icon on their desktop.

Extract reports on progress at any time on any quality issues, orders or requests they have lodged with you **.

Be assured they are dealing with an accountable, open supplier or service provider.

** All customers can lodge issues but only

those key customers you issue with Paper Tiger passwords can extract reports on their own.

You decide.


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Lodge anything from anywhere at anytime.

With OASIS your

STAFF can

Lodge Requests and Suggestions, report hazards, incidents and any other Quality or Environmental Safety & Health issues via your web or intranet site or directly from their desktop.

Stay informed and be part of the team irrespective of where they are located.With OASIS your

MANAGERS and

SUPERVISORS can Be and be seen to be accountable for issues assigned to them.

View how similar issues in other locations have been resolved.

And they do not need to have Paper Tiger installed to do it - all they need is internet access!

Be up to date on customer and ESH issues they are responsible for - regardless if they are located in Invercargill or Los Angeles and your Paper Tiger database is in Brisbane.

Extract reports on Quality and Customer issues, Environmental, Safety & Health issues via the internet or directly from their desktop 24/7 from anywhere.


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To clear any misunderstandings

Manage captured complaints, issues, hazards etc over the internet - this is done in your Paper Tiger Database.

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Assign, deadline and send out Action requests - this is done from your Paper Tiger Database.

Operate without Paper Tiger - your organisation must have Paper Tiger BSM or Paper Tiger HSM installed.ings

What OASIS

CANNOT do

Operate without the internet - users must have internet to access OASIS.


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*Paper Tiger Software will supply links to be located on your organisations website - click them and OASIS opens.

** Paper Tiger Software will supply an OASIS icon to your organisation for distribution to staff and key customers.

The OASIS interface

Log issues via internet

Access via your Website* or just Click the OASIS icon** on your desktop

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Simple screens and drop down lists assist with speedy entry

When the OASIS entry screen opens - click Go

Complete recording the issue and click SAVE

The OASIS icon can be copied to all employee desktops - and to any customers that require quick and easy access to your database.

Click the Complaints / Request tab

Done!

Or click the Hazards / Incidents tab to record an incident. (Click the tab)


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WHAT HAPPENS NEXT?

Issues and requests lodged in OASIS are automatically down loaded into the Paper

Tiger data base

Different issues go into

different modules to be

actioned.

Your staff are notified when new issues arrive from the WEB or

from elsewhere

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Complaints and

Commendations go to

Service & Special requests,

Corrective actions and other

QA related issues go to

Hazards, incidents, near

misses and environmental

reports go to


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Example 1: CREDIT REQUEST

THIS REQUEST HAS GONE FROM OASIS INTO THE

CRM AND ISSUE MANAGEMENT SCREEN

The request is assigned

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And dead lined

Confirmation is emailed to the customer

And the request is forwarded to the Accountant for action

Emailed Confirmation(click to view)

And the Request for Action goes to

Accountant (click to view)

Any action recorded will be reflected in the OASIS reports


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Example 2: INCIDENT

THIS INCIDENT HAS GONE FROM OASIS INTO THE

ESH MANAGEMENT SCREEN

The incident is assigned

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And dead lined

Department of Labour notification - if required

Click to view the Action Request

Any action recorded will be reflected in the OASIS reports

And the Action Request is forwarded to the Bottling Plant Manager via print or email for investigation/action


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CUSTOMER REPORTS

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Pass worded Customers and Staff can use OASIS to extract Paper Tiger reports from any location.

Access via your Website or just Click the OASIS icon on the desktop

Set required report criteria

Log in and click the QA reports tab.

Customer reports are limited to quality issues and requests relating to their organization only

The * in the report criteria field is a “wild card”. In this case the report will include all Locations and all Products but is limited to Customer complaints, the Customer and the Date range.

Click Issue Log All (click to view)

Issues can be excluded from the web reports


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QA, CRM and ISSUE MANAGEMENT

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Staff reports using OASIS

Access via your Website or just Click the OASIS icon on the desktop

Set required report criteria.Lars wants an update of all open issues in his area.

Log in and click the QA reports tab (Lars is the Napier Manager).

Staff reports are limited to the access rights set in your Paper Tiger data base

The * in the report criteria field is a “wild card”. In this case the report will include everything that is Open in the Napier branch.Click Issue Log Open

(click to view)


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INCIDENTS, ENVIRONMENTAL, SAFETY & HEALTH

MANAGEMENT

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Staff reports using OASIS

Set required report criteriaDrop down lists to make selection easy

Click the ESH reports tab

Click ESH log All to view sample report

There are four reports to chose from, all controlled by the report criteria you’ve set.

ESH Log All

ESH Log All Excel

ESH Log Open

Man Hazard Register

The ESH Log All report displays all Open and Closed Incidents, Hazards, Injuries etc within the report criteria set.

The ESH Log All Excel report displays all Open and Closed Incidents, Hazards, Injuries etc in Excel format within the report criteria set.

The ESH Log Open report displays only Open Incidents, Hazards, Injuries etc within the report criteria set.

The Managed Hazard Register list all managed hazards (eg those where the cause has not been eliminated). The report is filtered to show only hazards whose control points are due for review within the report date span. This is a key report for the ongoing maintenance of hazard controls.


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Can Do. Any Report or Graph created in Paper Tiger can be e-mailed in .pdf format

Report Example CRM and Issue Management

Paper Tiger gives the

choice of viewing

information in either TEXT

or GRAPHICAL formats.

All reports are user defined -

set the criteria and click the

report icon.

TEXT REPORTSExport to an EXCEL

SPREADSHEET

…or GRAPHS

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Report criteria can be

selected from drop down

lists and mixed to suit. Wild

cards can also be used

What if Customers or Staff require different or

specialised reports and graphs?

Click to view a sample graph


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The trend line indicates that this

organization is getting better at

meeting their deadlines.

The horizontal line is the deadline

The blue line indicates the average

number of days before or after the

deadline that issues were closed in

each month.

Closing trends - actual closing date vsexpected closing date. Data below the line

depict Action Requests closed too late.

The black line indicates the general

trend.


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What do you need to implement OASIS?

to have Paper Tiger BSM or HSM installed on your organisation’s network or on a single PC.

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Very little actually!

to have internet access - broadband or dial up.

a web-site. If you want the public and all of your customers to access OASIS you will need a website.Otherwise - Selected customers and all your staff can access OASIS via an OASIS icon on their desktop - then no web-site is required.

a web server.

Paper Tiger will provide what OASIS require

a domain server.

a static ip address.

to have a permanent internet connection to your Paper Tiger database.

You do need

You may need

You don’t need


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Click to view Flowchart

How does OASIS work?

Ohow does it work?Thus your data is protected from direct external access and you can control which issues are available for the web generated reports. Even if your Paper Tiger data base goes down for whatever reason, the web server stays up collecting data and generatingWeb reports are generated from the data on the web server - NOT from your Paper Tiger data base. Thus your data is protected from direct external access and you can control which issues are available for the web generated reports. Even if your Paper Tiger data base goes down for whatever reason, the web server stays up collecting data and generating reports. When Paper Tiger comes back on line the web server and Paper Tiger synchronises and everything is back to normal with no loss of data.

Ohow does it work?OOASIS is hosted on the Paper Tiger web server. Issues like incidents, request, complaints, hazards etc are initially lodged into the web server data base, not your actual Paper Tiger data base. This is seamless to the person lodging the issue. Your PapeOOASIS is hosted on the Paper Tiger web server. Issues like incidents, request, complaints, hazards etc are initially lodged into the web server data base, not your actual Paper Tiger data base. This is seamless to the person lodging the issue. Your Paper Tiger connects to the web server every hour to down load any new issues lodged. It also up loads action taken and any changes made to existing issues - i.e. synchronises the web server data with your Paper Tiger data. All this is automatic with no user input.

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Overview

T I G E RP A P E R O A S I SOnline Administration Service and Information Server

WEBSITE www.papertigerxt.com EMAIL [email protected]

You have reached the end of this demonstration

T H A N K Y O U F O R Y O U R T I M E

If you like to check out OASIS - log onto our website at www.papertigerxt.com and follow the OASIS link at the top of the page. There is a live OASIS to “play” with.

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