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![Page 1: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/1.jpg)
Owner Association ManagerFacility Management Related Strategy
Where are we today?
Jeevan J D’Mello GDArch, CMCA, AMSSenior Director - Emaar Community Management
![Page 2: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/2.jpg)
Focus Group Participants
• Abdul Hadi Alalyak, MEFMA Board Member and Du
• Ahmed Al Hamdani, RERA
• Jennifer Blackwell-Spencer, GICM
• Michael Batty, BCS
• Navin Valrani, Al Shirawi FM
• Jeevan D’Mello, ECM
![Page 3: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/3.jpg)
Focus Group Objectives• To discuss AM role/process in various services procurement on behalf of
Owner Association (OA) for different occupancy and age.– Clarify roles of AM/Board/FM Service Providers– Clarify AM responsibilities WRT OA Constitution– Importance of structured contracts & adhering to best procurement practices
• Identify required due diligence needed by AM before taking over the responsibility from OA. – Importance of site visit prior to tender submissions/quotes– Overview of status of technical plant equipment, contractual arrangements, funds
available, asset registers, maintenance schedules and logs– Identification of common areas, common amenities
• Develop required recommendation to standardize OA Management licensing and qualifications.– Educational requirements, standardizing qualifications e.g. CMCA, AMS– Continuing Education
![Page 4: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/4.jpg)
Focus Group Objectives
• AM expected limitations and challenges. – Proper Budget development & approvals by Board/RERA– Pricing strategy – By unit, square foot, type of property– Lack of Technical knowledge/ staff due to traditional AM role
• Tools and skills needed by AM to implement OAM strategy– Administrative, Financial, Technical, Customer Service– Ensure best FM practices & qualified FM personnel on payroll– Add value to a building by improvements of common areas– Organize Community events– Individual skills – Communication, organization
![Page 5: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/5.jpg)
Where are we today?
• AM role/process in various services procurement– MEFMA has developed FM courses to educate AMs– RERA playing a role in ensuring AMs comply– Elected Boards are increasingly involved in procurement & tendering
• Identify required due diligence needed by AM before taking over the responsibility from OA. – Standard RFPs for AMs floated by Boards– AMs have opportunity to review site, meet Boards– RERA initiating two Focus Groups to work on OA-specific matters
• Develop required recommendation to standardize OA Management licensing and qualifications.– DREI signed MOU with CAI in Dec 2010– DREI setup the M100 – Dubai committee to develop material with CAI– Enhanced AM curriculum being developed with new modules for continuing education
![Page 6: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/6.jpg)
Where are we today?• AM expected limitations and challenges.
– RERA reviewing all budgets based on standardized format & issuing approval letters
– AMs now competing on lump sum prices and being selected by the OA – AMs now attending MEFMA FM courses and/or employing relevant
FM personal
• Tools and skills needed by AM to implement OAM strategy– AM Industry-specific events like MEAMCON 2010, AM Networking
Session bringing best practices– MEAMCON 2011 + Expo scheduled for Dec 14/15– New CAI Professional courses in Communication, Leadership
conducted. – Financial & Risk Management courses scheduled for Dec 11-13
![Page 7: Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community.](https://reader036.fdocuments.in/reader036/viewer/2022082611/56649e0b5503460f94af3885/html5/thumbnails/7.jpg)
THANK YOU