Ovum e government workshop

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© Copyright Ovum 2014. All rights reserved.

eGovernment workshop

Connect2Connect Summit

Dar es Salaam, 28th July 2015

Danson Njue, Research Analyst, Africa

2© Copyright Ovum 2014. All rights reserved.

Contents

About Ovum

Ovum stats – Africa

eGovernment :- concept, UN rankings, barriers to eGovernment

Examples of eGovernment initiatives


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Ovum Stats:- Africa

1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q150

100,000,000200,000,000300,000,000400,000,000500,000,000600,000,000700,000,000800,000,000900,000,000

1,000,000,000

60.0%62.0%64.0%66.0%68.0%70.0%72.0%74.0%76.0%78.0%80.0%

Africa, mobile subscriptions and penetration, 1Q13-1Q15

Subscriptions (mn) Penetration rateSubscri

pti

ons (

millions)

Penetr

ati

on r

ate

, (

%)

• Over 900 million mobile subscriptions and 75% penetration rate by end 1Q15

• Over 150 million mobile broadband subscriptions by end 2014

• 127 million smartphones (14% of total subscriptions) by end 2014

African governments can leverage on growth in mobile and broadband penetration to enable the populations to access government services remotely. mobile is a key remote

access tool.

Source: Ovum


eGovernment:- concept

eGovernment is the art of applying available technologies by governments to existing manual tasks to promote digital interactions between government and its citizens, other government agencies, businesses, employees and so on.

Government

Citizens

(G2C)

Any

(G2X)

Educational Institutions

(G2EI)

Other government agencies

(G2G)

Employees

(G2E)

Drivers for eGovernment adoption

• Increased penetration of ICT based services – mobile connectivity

• Need for citizens to interact with governments organisations digitally for improved accountability

• Need for governments to improve efficiency in service delivery and to boost economic activity

• Need for governments to facilitate accessibility of government-based services

• Citizens expect public services to deliver similar levels of response, transparency, and customer-centricity to those provided by private organizations

Source: Ovum


eGovernment rankings

World average

Global eGovernment Development Index, 2014

Country EGDI 2014 Rank 2012 Rank

Tunisia 0.5390 75 103

Mauritius 0.5338 76 93

Egypt 0.5129 80 107

Seychelles 0.5113 81 84

Morocco 0.5060 82 120

South Africa 0.4869 93 101

Botswana 0.4198 112 121

Namibia 0.3880 117 123

Kenya 0.3805 119 119

Libya 0.3753 121 191

Top 10 countries in Africa, 2014

Source: UNPAN


Barriers to adoption of eGovernment services

Low rate of literacy, especially on ICT

Underdeveloped telecommunication infrastructure (broadband infrastructure) to support eGovernment applications

Lack of political will to transform towards more transparent and citizen-centred governance

Lack of appropriate legal and regulatory frameworks

Increased cyber security threats


Examples of eGovernment initiatives in Africa (1)

Government to Citizen (G2C)

• Includes such applications as e-Banking, e-Procurement, e-Education, e-Health etc.

• Examples include:- the Rwanda Online Platform, Kenya Revenue Authority iTax system, Mauritius Government Online Centre, Kenya’s e-procurement system – IFMIS, Kenya’s eCitizen platform, e-Service Gateway Seychelles

Government to Business (G2B)

• Services between government and the businesses to share information on regulations, policies, licensing, payment of taxes, e-procurement etc.

• Examples includes, the Contribution Network Project (CNP) Mauritius, Kenya’s e-procurement system – IFMIS


Examples of eGovernment initiatives in Africa (2)

Government to Government (G2G) – (e-Administration)

• Government’s use of ICT to improve public administration processes for better service delivery.

• Common with devolved systems of governments where central government needs to connect with the devolved units.

• Examples; The WoredaNet project of the government of Ethiopia

Government-to-Any (G2X)

• Government’s ICT-enabled services to non-citizens such as the online issuance of visas and foreign investors

• Examples; Rwanda’s Online Platform and Kenya’s eCitizen platform


Birth registration services in Cote d’Ivoire and Senegal

• According to UNICEF about 66% of births are not registered in sub-Saharan Africa. In Senegal and Cote d’Ivoire, a mobile-based service is used to register new births. Registration done via SMS or mobile app by appointed agents in a village or the village chief.

Examples of m/eGovernment initiatives in Africa (3)


Election board available via SMS

• Since November 2012, the Burkina Faso election board can be consulted via SMS. Subscribers from any network can send the key word “CENI” (Acronym for the electoral commission) and their voting card number to a short code from any network, The service is charged XOF200 (US$0.39) per message sent. The service is also available online via the electoral commission’s website.



Nigeria’s ‘free phones for farmers’ plan

• In 4Q12, Nigeria’s Federal Ministry of Agriculture and Rural Development announced plans for a program under which free phones would be distributed to farmers.

• Under the program, farmers would acquire mobile phones through network operators in their locality, paying for the devices with vouchers issued by the government.

• The government would work in partnership with mobile operators to ensure the devices are available in their retail outlets.

• Once a farmer buys a phone and a SIM card, an e-wallet account is opened through which he can receive vouchers to buy fertilizer and seeds at subsidized rates.




Governments adopt MFS for salary payments and tax collection

In 1Q13, DRC authorities extended salary payments via MFS to more civil servants. The system was initiated in 4Q12, when about 800 police officers and soldiers started being paid via MFS.

In August 2012, the Tanzania Revenue Authority (TRA) partnered with Vodacom on collection of the motor vehicle road license fee using MPESA.

In 1Q13, Mauritius Revenue Authority (MRA) partnered with MNO Orange to enable tax payments via MFS Orange Money.

In 1Q15, Cameroon’s tax authority (Direction Generale des Impots) has partnered with MTN and Orange to enable citizens to pay taxes via the mobile financial platforms MTN Mobile Money and Orange Money

In Cote d’Ivoire, the postal service authority, La Poste

is using its mobile money service, M-Poste, to distribute state-school funds.


Thank you

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Ovum e government workshop

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