Wire Transfer Services, Interactive Voice Response SystemBank of America Merrill Lynch’s Interactive Voice Response (IVR) system enables you to use a telephone key pad to enter your Personal Identification Number (PIN) and other transaction information. Our IVR system offers enhanced security and more efficient payment initiations.

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Overview:

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Non-Repetitive U.S. Dollar PaymentsPrompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment press 1. If this is not a repetitive payment press 2. Press 2.

If this payment is to be received in the United States press 1. Otherwise press 2.

Press 1.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Enter dollar amount followed by the # sign. (i.e. If you are sending $5,150.52 enter 515052#)

The U.S. Dollar amount you have entered is . If correct press 1.

If incorrect press 2.

Press 1 if correct or 2 if incorrect.

This payment requires operator assistance.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

To complete your payments, please hold for the next available operator.

Wire Transfer Services, Interactive Voice Response System | 1

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Phone Scripts:

Non-Repetitive Foreign Exchange PaymentsPrompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment press 1. If this is not a repetitive payment press 2. Press 2.

If this payment is to be received in the United States, press 1. Otherwise press 2.

Press 2.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Press 0#.

You have selected foreign currency. If correct press 1.

If incorrect press 2.

Press 1 if correct or 2 if incorrect.

This payment requires operator assistance.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

To complete your payments, please hold for the next available operator.

Wire Transfer Services, Interactive Voice Response System | 2

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Phone Scripts:

Repetitive U.S. Dollar Payments without Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you. Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment press 1. If this is not a repetitive payment, press 2. Press 1.

Enter the repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.)

The repetitive ID entered is . If correct, press 1. If incorrect, press 2. Press 1 if correct.

Press 2 if incorrect.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Enter dollar amount followed by the # sign. (i.e. If you are sending $5,150.52 enter 515052#)

The U.S. Dollar amount entered is . If correct press 1.

If incorrect press 2.

Press 1 if correct.

Press 2 if incorrect.

To add details to this payment or have this repetitive payment read back by an operator press 1.

Otherwise press 2.

Press 2.

The reference number for your transaction today is .

If you would like to hear the transaction reference number again press 1. Otherwise press 2.

Press 1 for yes.

Press 2 for no.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

Wire Transfer Services, Interactive Voice Response System | 3

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Phone Scripts:

Repetitive U.S. Dollar Payments with Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment press 1. If this is not a repetitive payment, press 2. Press 1.

Enter your repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.)

The repetitive ID entered is . If correct press 1. If incorrect press 2. Press 1 if correct or 2 if incorrect.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Enter dollar amount followed by the # sign. (i.e. If you are sending $5,150.52 enter 515052#)

The U.S. Dollar amount entered is . If correct press 1.

If incorrect press 2.

Press 1 if correct.

Press 2 if incorrect.

To add details to this payment or have this repetitive payment read back by an operator press 1.

Otherwise press 2.

Press 1.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

Wire Transfer Services, Interactive Voice Response System | 4

The power of global connections™

Phone Scripts:

Repetitive Foreign Exchange Payments with Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment press 1. If this is not a repetitive payment press 2. Press 1.

Enter the repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.)

The repetitive ID entered is . If correct press 1.

If incorrect press 2.

Press 1 if correct.

Press 2 if incorrect.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Press 0 followed by the # key.

You have selected foreign currency. If correct press 1.

If incorrect press 2.

If wire is to be sent in foreign currency press 1.

If not foreign currency press 2.

This transaction requires operator assistance.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

To complete your payments, please hold for the next available operator.

Wire Transfer Services, Interactive Voice Response System | 5

The power of global connections™

Phone Scripts:

Consumer International Repetitive U.S. Dollar Payments without Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment, press 1. If this is not a repetitive payment press 2. Press 1.

Enter your repetitive id followed by the # sign. Enter the Repetitive id followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone key pad).

The repetitive ID entered is . If correct press 1.

If incorrect press 2.

Press 1 if repetitive code entered is correct.

Press 2 if repetitive code entered is incorrect.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Enter dollar amount followed by the # sign. (i.e. If you are sending $5,150.52 enter 515052#)

The US Dollar amount entered is . If correct press 1, if incorrect press 2. Press 1 if correct or 2 if incorrect.

To add details to this payment or to have this repetitive payment read back by an operator press 1. Otherwise press 2.

Press 2.

Your transfer amount is $ .

The Bank of America transfer fees are $ .

And taxes are $ .

Resulting in a total transaction amount of $ .

The total (estimated) amount to the recipient is $ .

Your confirmation code for this transaction is .

Wire Transfer Services, Interactive Voice Response System | 6

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Phone Scripts:

Recipient may receive less due to fees charged by the recipient’s financial institution and foreign taxes.

You have the right to dispute errors in your transaction.

If you think there is an error, contact us within 180 days at 1-800-729-7473, select option 2, then option 3 to speak with a representative or visit us at www.bankofamerica.com/internationalremittancetransfer

From outside the U.S. contact us at 1.570.330.1610.

You can also contact us for a written explanation of your rights or view them at www.bankofamerica.com/wire/erc.

You can cancel this transfer for a full refund within 30 minutes of payments, unless the funds have been picked up or deposited.

Please call 1-800-729-9473, select option 1, then option 3 to speak with a representative

From outside of the U.S. contact us at 1-570-330-1610.

In the event you have provided an incorrect account number or recipient financial institution identifier; we may not be able to recover the funds and you may lose the transfer amount.

To authorize this payment, press 1. To cancel this payment press 2. To repeat this information press 3. To speak with an operator press 4.

Press 1 to authorize payment.

Press 2 to cancel.

Press 3 to repeat the disclosure information.

Press 4 to speak with an operator.

The reference number for your transaction today is .

You have until <current time + 30 minutes> eastern to cancel this payment.

If you would like to hear the transaction reference number again, press 1. Otherwise, press 2.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

Thank you for calling Bank of America.

The power of global connections™

Wire Transfer Services, Interactive Voice Response System | 7

Phone Scripts:

Consumer International Non-Repetitive U.S. Dollar Payments with Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfer Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1 Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1. If incorrect press 2.

Press 1.

If this is a repetitive payment press 1. If this is not a repetitive payment, press 2. Press 2.

If this payment is to be received in the United States, press 1. Otherwise press 2.

Press 2.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Enter dollar amount followed by the # sign. (i.e. If you are sending $5,150.52 enter 515052#)

The U.S. Dollar amount you have entered is . If correct press 1. If incorrect press 2.

Press 1 is correct or 2 if incorrect.

If the beneficiary’s account is held in U.S. Dollars, press 1. If the beneficiary’s account is held in foreign currency press 2. If you do not know what currency the beneficiary’s account is held in press 3.

Press 1.

This transaction requires operator assistance.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

To complete your payments, please hold for the next available operator.

Wire Transfer Services, Interactive Voice Response System | 8

The power of global connections™

Phone Scripts:

Consumer International Non-Repetitive Foreign Exchange Payments with Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment, press 1. If this is not a repetitive payment press 2. Press 2.

If this payment is to be received in the United States press 1, otherwise press 2. Press 2.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Enter dollar amount followed by the # sign. (i.e. If you are sending $5,150.52 enter 515052#)

You have selected foreign currency. If correct press 1.

If incorrect press 2.

If wire is to be sent in foreign currency press 1.

If not foreign currency press 2.

This transaction requires operator assistance.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

To complete your payments, please hold for the next available operator.

The power of global connections™

Wire Transfer Services, Interactive Voice Response System | 9

Phone Scripts:

Consumer International Repetitive Foreign Exchange Payments with Operator Assistance

Prompt Response

Welcome to Bank of America Wire Transfers Services. For quality assurance purposes this call may be monitored or recorded. Hitting the pound key anywhere in this menu will return you to the previous menu.

Important Message. We’ve made a change please key in your information only when prompted after each menu step. Thank you.

Mensaje importante. Hemos realizado un cambio por favor, introduzca su información sólo cuando se le pida después de cada paso del menú. Gracias.

If you are calling to initiate a wire transfer or perform a callback verification press 1.

If you are sending a wire press 1. Press 1.

Please hold while your call is being connected.

Enter your pin then press pound or hash key. Enter your 7- to 8-digit pin number followed by the # sign.

Enter the account number you want to transfer from then press pound or hash key.

Enter the debit account number followed by the # sign.

The account number you have entered is . If correct press 1.

If incorrect press 2.

Press 1.

If this is a repetitive payment, press 1. If this is not a repetitive payment press 2. Press 1.

Enter the repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.)

The repetitive ID entered is . If correct press 1. If incorrect press 2. Press 1 if correct. Press 2 if incorrect.

If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign.

Press 0 followed by the # key.

You have selected foreign currency. If correct press 1.

If incorrect press 2.

If wire is to be sent in foreign currency press 1.

If not foreign currency press 2.

This transaction requires operator assistance.

To initiate another payment from this account press 1.

To initiate another payment from a different account press 2.

Otherwise press 3.

Press 1 to begin entering information for the next payment from the same debit account.

Press 2 to enter the next account number and payment information.

Press 3 to transfer to a payment operator to complete the process.

To complete your payments, please hold for the next available operator.

The power of global connections™

Wire Transfer Services, Interactive Voice Response System | 10

Phone Scripts: