Adult System of Care

Thursday, July 19, 2012

Overview VTA: A transit agency/congestion management

agency Senior Services and Programs VTA provides transit services that are: Accessible Affordable

VTA provides transit services with amenities VTA customer service staff available Fare

Overview Clipper/RTC Card Transit bus lines to hospitals and mental health

services ADA Compliance Accommodations Safety

VTA is a… Transit Agency

Bus Service Light Rail Service Paratransit Services through contract with Outreach

Congestion Management Agency Congestion management Lead highway improvement projects County-wide transportation planning Providing multi-modal transportation planning: transit,

highways and roadways, bikeways and pedestrian facilities (i.e., bridges).

VTA Senior Services and Programs Daycation (group travel training with destination

goal) Night Stop – stop at a location closer to your

destination than regular stop after evening peak hours until morning rush hour.

OUTREACH, Inc. Senior Transportation Services STAR Program (taxi, bus passes, car pools/gas cards,

volunteer rides, etc.) Free or low-cost to senior. Funding from donations, grants, the OUTREACH/Goodwill

Car Donation program, etc.

VTA Transit Services: Accessible VTA services are accessible to:

Persons with disabilities Elderly

VTA partners with OUTREACH, Inc., a nonprofit social service and transportation organization to administer the Paratransit Program under the Americans with Disability Act (ADA)

VTA/OUTREACH Paratransit If an individual's disability prevents the independent

access to, and use of, VTA’s bus and light rail services, then VTA offers paratransit services to eligibility persons as specified by the Americans with Disability Act (Appendix 49 CFR37.123) Personal Care Attendants (free) OUTREACH ID card allows the ADA eligibility rider and

their PCA to ride bus and light rail for free

VTA/OUTREACH Paratransit Paratransit service is comparable to fixed route days

and hours and is available 365 days a year for taking trips or making reservations through the Call Center

Bilingual call agents & translation services VTA sets fares consistent with the ADA

OUTREACH raises nonprofit funds to help pay fares VTA offers Premium Services Same-Day Trips; Will-Call Trips; Out-of-Service Area

Trips; and Second Vehicles

VTA/OUTREACH Paratransit Eligibility Step 1 -Submit application form and

authorization to contact physician or licensed profession most knowledgeable about disability.

Eligibility Step 2 - Participate in a phone interview to review your application and to answer questions about your functional abilities that may keep you from independently using bus or light rail services.

ADA allows 21 days for review of completed application ADA requires prompt appeal process if denied

Other OUTREACH Services OUTREACH is a CTSA which coordinates health

and human service transportation for seniors, low-income persons and families, Veterans, persons with disabilities, CalWorks participants, etc.

OUTREACH has a Mobility Management Center that allows riders to select among options to meet their travel needs: taxi trips, volunteer trips, bus passes, car pools with gas cards, mileage reimbursement, bikes, car repairs, healthy walking programs, bus buddy programs, etc.

Sample OUTREACH Partners San Jose Family Health Plan Stanford Gerontology Gardner Adult Day Care Council on Aging County of Santa Clara Nutrition Program EHC (homeless transportation) County of Santa Clara CalWORKS

7/19/2012

VTA Transit Services: Bus Lines to Hospitals/Clinics Line 23 Line 27 Line 35 Line 48 Line 51 Line 61 Line 64 Line 70 Line 88 Line 89 Rapid 522

VTA Transit Services: Bus Lines to Mental Health Services Family & Children Services – 22, 63 Gardner Family Care Corp. – 66, 68, 82 Grace Community Center – 72, 73 HOPE Rehabilitation Services – 63, 65 InnVision – 22 Mekong Community Center – 12, 22, 26, 70 Momentum for Mental Health – 64, 71 Mental Health Advocacy Project – 65, 66, 72, 73,

82, 181, 304, LTR – M.V. – W. & LTR – A.R. – S.T.

VTA Transit Services: Bus Lines to Mental Health Services Oasis Care, Inc. – 23, 70, 522 UJIMA Adult and Family Services – LTR – M.V. – Win., LTR

A.R. – S.T. Central wellness and Benefits Center – 25, 61, 62 Mental Health Specialty Assessment Clinic – 25, 61, 62 Downtown Mental Health – 22, 23 Narvaez Mental Health – 26, 73 Asian Americans for Community Involvement – 25 Catholic Charities – LTR – M.V. – Win., LTR – A.R. – S.T. Community Solutions – 68 Emergency Housing Consortium – 26

VTA Transit Services: Amenities Level boarding Wi-Fi on light rail trains/Express Mobile apps/Google trip planner for schedules Credit cards accepted at TVM Clipper

VTA Transit Services: Staff Available VTA Staff to help you:

Plan a trip Train trainers/service providers (group trainings) Collaborate with Outreach to help additional training

Hours Available: Weekdays: 6 a.m. to 7 p.m. Saturdays: 7:30 a.m. to 4 p.m.

7/19/2012 19

Senior/Disabled Fares Adult Fares

Single Ride $1.00 $2.00

Day Pass $2.50 $6.00

8-Hour Light Rail Pass $2.00 $4.00

Community Bus Single Ride $0.50 $1.25

Monthly Pass $25.00 $70.00

Annual Pass Subscription $275.00 $770.00

If you do not have an RTC Card you can still get discounted fare. Just present one of the following:

Medicare Card or a DMV Disabled Parking Placard Receipt

Using Clipper on VTA buses Tag your card by holding it flat to the Clipper logo on the reader, Wait for the beep and the green light. Using Clipper on VTA's light rail Before boarding the light rail vehicle, tag your card on the Clipper reader located on the station platforms until you hear it beep and see the green light.

The reader will show your fare charge, remaining cash balance or

your pass's expiration date.

RTC/Clipper ID Card

To register with Clipper call 877-878-8883

or go to www.clippercard.com

ADA Compliance

Service Animals allowed on board

Directional Guidance Surface Tiles

Mobility Device Securement Area

Wheelchair and Mobility Device Accommodations

Lift and Ramp Assistance

Safety and Security on VTA Emergency Blue Phone

Camera Surveillance

We’re Here to Help!

Customer Service www.vta.org

408-321-2300 hearing impaired 408-321-2330

VTA Paratransit Service 408-436-2865

www.outreach1.org

Customers may call to request other forms of information made accessible by large print, Braille, and audio tape.