OVERVIEW OF GEORGIA BEST - USG
Transcript of OVERVIEW OF GEORGIA BEST - USG
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OVERVIEW OF
GEORGIA BEST Presented by GeorgiaBEST
Information Technology Services
April 29, 2015
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QUESTIONS OR COMMENTS
Please use the text/chat box on your
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or comments.
We will try to address all of them after
the Presentation concludes.
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REMINDER ABOUT AFTERNOON SESSIONS
Wednesday Afternoon 1:30 – 3:00 Technical
Degree Works
INGRESS
Wednesday Afternoon 3:15 – 4:45 Financial Aid
Student
Accounts Receivable
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TOPICS FOR DISCUSSION
Welcome and Introductions
The Team
Georgia Best Serving You
Financial Aid Overview
Student Overview
Accounts Receivable Overview
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TOPICS FOR DISCUSSION
Degree Works Overview
INGRESS Overview
Technical Overview
GeorgiaBEST Program Illustration
GeorgiaBEST Program Services
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TOPICS FOR DISCUSSION
Getting Involved
What is Banner?
Overview of Banner
Georgia Enhancements
Resources
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THE GEORGIABEST TEAM
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GEORGIABEST
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GEORGIABEST PROGRAM SERVICES
Serving You
Application Management
Support
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GEORGIABEST PROGRAM SERVICES
Serving You
Application Management
Support
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GEORGIABEST PROGRAM SERVICES APPLICATION MANAGEMENT
Integrations
Degree Works
INGRESS
Fit/Gap Ellucian Releases
Test Plan
User Documentation
Webinars
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GEORGIABEST PROGRAM SERVICES RELEASE MANAGEMENT
Ellucian
Banner regulatory releases
GeorgiaBEST
Tests and certifies releases
Releases regulatory releases within two weeks
Accumulates patches for release in bulk
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GEORGIA BEST
PROGRAM OVERVIEW
FINANCIAL AID
STUDENT
ACCOUNTS RECEIVABLE
DEGREE WORKS
INGRESS
TECHNICAL
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FINANCIAL AID OVERVIEW
PURPOSE
HOPE Module
Title IV Authorizations
Satisfactory Academic Progress
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STUDENT OVERVIEW
PURPOSE
Academic Requirements
Transcripts
Self-Service Functionality
Administrative processes
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ACCOUNTS RECEIVABLE OVERVIEW
PURPOSE
Detail Codes setup
Assess Fees
Write receipts
View refund statuses
Student health insurance
TouchNet
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DEGREE WORKS OVERVIEW
PURPOSE
Bridging data from Banner
Degree Works Toolset
Scribe, Surecode, Transit, and Shepentry
Broad overview of web functionality
Worksheets, Classic Planner, Student Educational
Planner, Notes, Petitions, Exceptions
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INGRESS
PURPOSE
Purpose and Benefits of INGRESS
The Concept
Setting up Rules and Codes
INGRESS Processing
GoView
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TECHNICAL OVERVIEW BANNER INFRASTRUCTURE
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TECHNICAL OVERVIEW BANNER SOFTWARE
DATABASE INSTANCE
STUDENT FINANCIAL AID GAMOD
PROCESSES PROCESSES PROCESSES
FORMS FORMS FORMS
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GEORGIABEST PROGRAM SERVICES
Serving You
Application Management
Support
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PRODUCTION SUPPORT
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GEORGIABEST PROGRAM SERVICES
SERVICE LEVEL AGREEMENT
OUR COMMITMENT TO YOU!!
http://www.usg.edu/customer_services/documents/service_level_v167.pdf
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Urgent Priority 1
High Priority 2
Medium Priority 3
Low Priority 4
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GEORGIABEST PROGRAM SERVICES
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Urgent Priority 1
High Priority 2
Medium Priority 3
• General questions
• 4 business days to respond
• 20 business days to resolve
• Customer updated Bi-Weekly
Low Priority 4
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GEORGIABEST PROGRAM SERVICES
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Urgent Priority 1
High Priority 2
• Standard, Production Normal
• 4 hours to respond
• 5 business days to resolve
• Customer updated weekly
Medium Priority 3
• General questions
• 4 business days to respond
• 20 business days to resolve
• Customer updated monthly
Low Priority 4
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GEORGIABEST PROGRAM SERVICES
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Urgent Priority 1
• Production Critical
• 2 hours to respond
• 2 business days to resolve
• Customer updated daily
High Priority 2
• Standard, Production Normal
• 4 hours to respond
• 5 business days to resolve
• Customer updated weekly
Medium Priority 3
• General questions
• 4 business days to respond
• 20 business days to resolve
• Customer updated monthly
Low Priority 4
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GEORGIABEST PROGRAM SERVICES
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PRODUCTION SUPPORT
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• Production Down
• 1 hour to respond
• Continuous work until resolved
• Customer updated daily
Urgent Priority 1
• Production Critical
• 2 hours to respond
• 2 business days to resolve
• Customer updated daily
High Priority 2
• Standard, Production Normal
• 4 hours to respond
• 5 business days to resolve
• Customer updated weekly
Medium Priority 3
• General questions
• 4 business days to respond
• 20 business days to resolve
• Customer updated Bi-weekly
Low Priority 4
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GEORGIABEST PROGRAM SERVICES
Serving You
Application Management
Support
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GEORGIABEST PROGRAM SERVICES
Engagement Opportunities
Getting Involved
Change Management
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GEORGIABEST PROGRAM SERVICES
Engagement Opportunities
Getting Involved
Change Management
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GEORGIABEST PROGRAM SERVICES
Engagement Opportunities
Getting Involved
Change Management
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GEORGIABEST PROGRAM SERVICES
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GEORGIABEST PROGRAM SERVICES
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GEORGIABEST PROGRAM SERVICES
Engagement Opportunities
Getting Involved
Change Management
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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WHAT IS BANNER?
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OVERVIEW OF BANNER
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Refunds (Student
Accounts)
Academic Data
OVERVIEW OF BANNER
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OVERVIEW OF BANNER NAVIGATION
INB
Internet Native Banner
vs SSB
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INB(INTERNET-NATIVE BANNER)
LOGIN PAGE
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OVERVIEW OF BANNER NAVIGATION
INB
Self-Service Banner
vs SSB
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SSB(SELF-SERVICE BANNER)
LOGIN PAGE
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OVERVIEW OF BANNER NAMING CONVENTIONS
R P A AWRD System:
Financial Aid
Module:
Person
Type:
Application
Unique Description:
AW(a)RD
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ITEM NAME SYSTEM MODULE OBJECT TYPE UNIQUE
IDENTIFIER
RPAAWRD
(Form-Award
Maintenance)
R
Financial Aid
P
Person
A
Application
AWRD
Award
GJRRPTS
(Report-List of
Reports and
Parameters)
G
General
J
Job Submission
R
Report
RPTS
Report &
Parameter
Information
TTVDCAT
(Form-Detail
Category Code
Validation)
T
Accounts
Receivable
T
Validation
Form/Table
V
Validation
Form/Table
DCAT
Detail Category
ZSRSHIR
(Process-Student
Health Ins.
Extraction)
Z
Georgia
Enhancement
S
Student
R
Process
SHIR
Student Health
Insurance
OVERVIEW OF BANNER NAMING CONVENTIONS
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION – DIRECT ACCESS
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to access Banner Forms:
Menu Navigation
Direct Access
Site Map QuickFlows Object Search
My Banner Options Menu
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OVERVIEW OF BANNER
NAVIGATION
There are multiple ways to access Banner forms:
There are multiple ways to navigate within a form in Banner:
Menu Bar
Iconic Tool Bar
Short Cut Keys
Query Navigation
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There are multiple ways to access Banner forms:
There are multiple ways to navigate within a form in Banner:
Menu Bar
Iconic Tool Bar
Short Cut Keys
Query Navigation
OVERVIEW OF BANNER
NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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Items that are dimmed are disabled
OVERVIEW OF BANNER NAVIGATION
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There are multiple ways to access Banner forms:
There are multiple ways to navigate within a form in Banner:
Menu Bar
Iconic Tool Bar
Short Cut Keys
Query Navigation
OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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Form
functions
Record
functions
Block
functions
Query
functions Print Help
OVERVIEW OF BANNER NAVIGATION
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There are multiple ways to access Banner forms:
There are multiple ways to navigate within a form in Banner:
Menu Bar
Iconic Tool Bar
Short Cut Keys
Query Navigation
OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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Next Block
Control +
PageDown
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BANNER VERSIONS AND PATCHES: GUIVERS
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to navigate within a form in Banner:
Menu Bar
Iconic Tool Bar
Short Cut Keys
Query Navigation
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OVERVIEW OF BANNER BASELINE NAVIGATION - QUERY
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
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OVERVIEW OF BANNER NAVIGATION
There are multiple ways to navigate within a form in Banner:
Menu Bar
Iconic Tool Bar
Short Cut Keys
Query Navigation
![Page 100: OVERVIEW OF GEORGIA BEST - USG](https://reader030.fdocuments.in/reader030/viewer/2022012711/61ab0a037cb9c77f6f3321a7/html5/thumbnails/100.jpg)
OVERVIEW OF BANNER FORMS
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER FORMS
Administrator and/or Staff
Staff
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OVERVIEW OF BANNER FORMS
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER VALIDATION FORMS
Examples:
Term Code Validation (STVTERM)
Budget Group Validation (RTVBGRP)
SAP Group Validation (ZTVSGRP)
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OVERVIEW OF BANNER
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER RULES FORMS
Examples
Fund Management (RFRMGMT)
Curriculum Activity Status Rules (SORCACT)
General Message (GURMESG)
SAP Group Rules Forms (ZORSAPR)
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OVERVIEW OF BANNER
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER CONTROL FORMS
Examples:
Enrollment Status Control Form (SFAESTS)
Registration Permit-Overrides Control (SFAROVR)
Loan Options Form (RPRLOPT)
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER APPLICATION FORMS
Examples:
XXXX – XXXX Need Analysis (RNANAxx)
Admissions Application (SAAADMS)
Billing Mass Data Entry (TSAMASS)
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OVERVIEW OF BANNER APPLICATION FORMS
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OVERVIEW OF BANNER APPLICATION FORMS
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER INQUIRY AND QUERY FORMS
Inquiry
Access from main menu, other forms, or Direct Access
Query
Access only from other forms
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OVERVIEW OF BANNER INQUIRY FORMS
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OVERVIEW OF BANNER QUERY FORMS
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OVERVIEW OF BANNER FORMS
Relationship
Validation Rules Control Application Inquiry/Query
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OVERVIEW OF BANNER
Banner
Personal Identification
Master (PIDM)
Population Selection
Job Submission
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OVERVIEW OF BANNER
Banner
Personal Identification
Master (PIDM)
Population Selection
Job Submission
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OVERVIEW OF BANNER PERSONAL IDENTIFICATION MASTER (PIDM)
What is a PIDM?
Person Identification Master
Unique identifier for a person
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OVERVIEW OF BANNER PERSONAL IDENTIFICATION MASTER (PIDM)
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OVERVIEW OF BANNER
Banner
Personal Identification
Master (PIDM)
Population Selection
Job Submission
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OVERVIEW OF BANNER POPULATION SELECTION
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OVERVIEW OF BANNER POPULATION SELECTION
Population Selection Definition Rules (GLRSLCT)
Population Selection Extract (GLBDATA)
Population Selection Extract Data (GLAEXTR)
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OVERVIEW OF BANNER POPULATION SELECTION
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OVERVIEW OF BANNER POPULATION SELECTION
URL for documentation?
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OVERVIEW OF BANNER POPULATION SELECTION
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OVERVIEW OF BANNER
Banner
Personal Identification
Master (PIDM)
Population Selection
Job Submission
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OVERVIEW OF BANNER JOB SUBMISSION
Submit a Banner report or process
Define the characters of each Banner report or
process
Define user-level defaults for the parameters that
control the processing of a report or process
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OVERVIEW OF BANNER JOB SUBMISSION
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OVERVIEW OF BANNER JOB SUBMISSION
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OVERVIEW OF BANNER
Banner
Personal Identification
Master (PIDM)
Population Selection
Job Submission
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GEORGIA ENHANCEMENTS
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GEORGIA ENHANCEMENTS
http://www.usg.edu/georgia_best/busproc_docs/GaModsAtAGlanceGraph-2015.pdf
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General
Self-Service Retrieve
Email Address
Self-Service Retrieve
ID
Local Print
Solution
Auditing Tool Kit
GEORGIA ENHANCEMENTS
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General
Self-Service Retrieve
Email Address
Self-Service Retrieve
ID
Local Print
Solution
Auditing Tool Kit
GEORGIA ENHANCEMENTS
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SELF-SERVICE RETRIEVE EMAIL ADDRESS PURPOSE
Allows the user to search by the term of
enrollment, and the first and last name
Retrieve Email Address button is found on the
secure login page
Institutions can deactivate the button via
GTVSDAX Internal Code RETRVEMADD
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SELF-SERVICE RETRIEVE EMAIL ADDRESS PROCESS FLOW
Activate
Retrieve Email
Address
Button
Activate
Retrieve Email
Address
Button
Access
Retrieve Email
Address
Button
Enter the
Search
Criteria
Retrieve
Student/Faculty
Email Address
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SELF-SERVICE RETRIEVE EMAIL ADDRESS
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SELF-SERVICE RETRIEVE EMAIL ADDRESS
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SELF-SERVICE RETRIEVE EMAIL ADDRESS
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SELF-SERVICE RETRIEVE EMAIL ADDRESS
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SELF-SERVICE RETRIEVE EMAIL ADDRESS
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SELF-SERVICE RETRIEVE EMAIL ADDRESS E-MAIL ADDRESS (GOAEMAL)
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SELF-SERVICE RETRIEVE EMAIL ADDRESS PROCESS FLOW
Activate
Retrieve Email
Address
Button
Activate
Retrieve Email
Address
Button
Access
Retrieve Email
Address
Button
Enter the
Search
Criteria
Retrieve
Student/Faculty
Email Address
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RESOURCES
The Self-Service Retrieve Email User
Documentation is located at:
http://www.usg.edu/georgia_best/user_docs/Retriev
eEmail_userdoc_8_7.pdf
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General
Self-Service Retrieve
Email Address
Self-Service Retrieve
ID
Local Print
Solution
Auditing Tool Kit
GEORGIA ENHANCEMENTS
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SELF-SERVICE RETRIEVE ID PURPOSE
Allows the user to search for an Institutional ID
for a specific student
Retrieve ID button is found on the secure login
page
Institutions can deactivate the button via
GTVSDAX Internal Code RETRIEVEID
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SELF-SERVICE RETRIEVE ID PROCESS FLOW
Activate
Retrieve ID
Button
Access
Retrieve ID
Button
Enter the
Search
Criteria
Retrieve
Student ID
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SELF-SERVICE RETRIEVE ID CROSSWALK VALIDATION (GTVSDAX)
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SELF-SERVICE RETRIEVE ID
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SELF-SERVICE RETRIEVE ID
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SELF-SERVICE RETRIEVE ID
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SELF-SERVICE RETRIEVE ID
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SELF-SERVICE RETRIEVE ID PROCESS FLOW
Activate
Retrieve ID
Button
Access
Retrieve ID
Button
Enter the
Search
Criteria
Retrieve
Student ID
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RESOURCES
The Self-Service Retrieve ID User Documentation
is located at:
http://www.usg.edu/georgia_best/user_docs/Retriev
eID_userdoc_8_7.pdf
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General
Self-Service Retrieve
Email Address
Self-Service Retrieve
ID
Local Print
Solution
Auditing Tool Kit
GEORGIA ENHANCEMENTS
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LOCAL PRINT SOLUTION PURPOSE
Creates a PDF file of the lis file with
confidentiality statement appended to the bottom
of each page
Allows users ability to copy file to another Banner
user
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LOCAL PRINT SOLUTION PROCESS FLOW
Run Process
(GJAPCTL)
View Output
(GJIREVO)
Copy Output to
Another User
(GJIREVO)
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LOCAL PRINT SOLUTION PROCESS SUBMISSION CONTROLS (GJAPCTL)
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LOCAL PRINT SOLUTION SAVED OUTPUT REVIEW (GJIREVO)
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LOCAL PRINT SOLUTION PROCESS FLOW
Run Process
(GJAPCTL)
View Output
(GJIREVO)
Copy Output to
Another User
(GJIREVO)
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RESOURCES
The Local Print Solution User Documentation is
located at:
http://www.usg.edu/georgia_best/user_docs/Genera
l8_6PrintSolution_UserDoc.pdf
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General
Self-Service Retrieve
Email Address
Self-Service Retrieve
ID
Local Print
Solution
Auditing Tool Kit
GEORGIA ENHANCEMENTS
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AUDITING TOOL KIT
PURPOSE
The BOR Auditing Tool Kit provides for the ability
to:
Retrieve data for State Audit requirements
Assist in reconciliation efforts between Banner AR/PSFIN
Assist in preparing hard copies for audit
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Request for information
received from Auditors
Reports/scripts run based upon request
received
AUDITING TOOL KIT
PROCESS FLOW
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AUDITING TOOL KIT
PROCESSES
Term codes and related data (ZAQTERM)
Term based designator for detail codes and associated
information (ZAQTBDS)
Additional registration fees for a specific term
(ZAQAFEE)
Fee assessment rules for a specific term (ZAQRGFE)
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AUDITING TOOL KIT
PROCESSES
Refund rules used when refunding by total (ZAQRFND)
Accounts Receivable supervisors and cashiers assigned to each (ZAQCASN)
Supervisor and restricted users (ZAQTPRF)
Financial aid transactions with a source of ‘T’ (ZAQCSHT)
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AUDITING TOOL KIT
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Request for information
received from Auditors
Reports/scripts run based upon request
received
AUDITING TOOL KIT
PROCESS FLOW
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RESOURCES
The Using the BOR Auditing Tool Kit User
Documentation is located at:
http://www.usg.edu/georgia_best/user_docs/gamods_8_27
_audittkit_userdoc.pdf
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General
Self-Service Retrieve
Email Address
Self-Service Retrieve
ID
Local Print
Solution
Auditing Tool Kit
GEORGIA ENHANCEMENTS
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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ELLUCIAN ON-DEMAND SUBSCRIPTION
LIBRARY
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ELLUCIAN ON-DEMAND SUBSCRIPTION
LIBRARY
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RESOURCES WEB SITES
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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RESOURCES DOCUMENTATION
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RESOURCES DOCUMENTATION
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RESOURCES DOCUMENTATION
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RESOURCES DOCUMENTATION
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Beta Testing Process:
Receive request from ITS and Communicate
with specific area and your IT.
Load in Testing Database
Work with user and review their results
Communicate results to ITS ([email protected])
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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RESOURCES WEB SITES
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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RESOURCES ON-LINE
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https://ecommunities.ellucian.com/welcome
RESOURCES ELLUCIAN COMMUNITY
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RESOURCES WEB SITES
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RESOURCES ON-LINE
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RESOURCES PROPRIETARY INFORMATION
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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RESOURCES
Banner Project Leaders
Functional
Technical
http://www.usg.edu/georgia_best/site/functional_leaders/
http://www.usg.edu/georgia_best/site/technical_leaders/
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GEORGIABEST PROGRAM SERVICES
Resources
On-line/Web Based Training
Documentation Web Sites Communities On-Campus
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REMINDER ABOUT AFTERNOON SESSIONS
Wednesday Afternoon 1:30 – 3:00 Technical
Degree Works
INGRESS
Wednesday Afternoon 3:15 – 4:45 Financial Aid
Student
Accounts Receivable
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ON-DEMAND SUBSCRIPTION LIBRARY
All USG institutions have access to Ellucian’s On-
Demand Subscription Library.
Access training on your own schedule
Contact the ITS helpdesk ([email protected]) for
access information
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GEORGIABEST TRAINING RESOURCES
General Training/Events Page:
http://www.usg.edu/georgia_best/training
Need one-on-one training/support? Sign up for a
UPICKIT session!
http://www.usg.edu/georgia_best/training/upickit
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GEORGIABEST TRAINING RESOURCES
GeorgiaBEST presentations for Georgia Summit
available on our website here: http://www.usg.edu/georgia_best/training/conferences
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WHERE CAN I FIND HELP?
http://www.edu1world.org/USG
Community Sources
Authoritative Sources
http://www.usg.edu/georgia_best https://ellucian.force.com/clients/home/home
https://ecommunities.ellucian.com/welcome
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ADDITIONAL ITS RESOURCES & SUPPORT
For an URGENT BUSINESS IMPACT issue, contact the ITS Helpdesk immediately at 706-583-2001 or 1-888-875-3697 (toll free within Georgia).
For a NON-URGENT issue, contact the ITS Helpdesk via (1) the Self-Service Support website at http://www.usg.edu/customer_services (User ID and password required.
Contact ITS Helpdesk to obtain login credentials.) or (2) Email [email protected]. For ITS product and service status updates, go to: http://status.usg.edu/.
Additional information is available at the ITS Service Level Guidelines and Maintenance Schedule: http://www.usg.edu/customer_services/service_level_guidelines/.
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QUESTIONS?