OverviewActive IQ Digital AdvisorNetAppMay 21, 2020

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Table of ContentsOverview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1

Active IQ Digital Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2

Release Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2

Getting started with Active IQ Digital Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5

Key concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6

Log in to Active IQ Digital Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9

Understand Active IQ Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10

Provision dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11

Analyze wellness attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12

Identify system requriements proactively. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15

View storage efficiency details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16

Analyze performance graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21

Ensure your storage system is up to date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22

Active IQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24

Getting more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25

Legal notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26

Patents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26

Privacy policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26

OverviewActive IQ enables you to optimize your data infrastructure across your global hybrid cloud bydelivering actionable predictive analytics and proactive support through a cloud-based portal andmobile app.

Active IQ’s cloud-based services leverage community wisdom and peer comparisons that are drawnfrom NetApp’s massive installed base, combining these insights with AutoSupport telemetry and MyAutoSupport features to deliver an advanced set of unparalleled analytics services.

The new version of Active IQ, known as Active IQ Digital Advisor, is simple and enables you to quicklyidentify and take the next best action to improve the wellness of your NetApp environment. Active IQDigital Advisor has been enhanced and redesigned help you perform tasks more effectively. We areincrementally enhancing this version and urge you to try out this new experience. You can give usyour feedback or report issues by clicking the (support) icon.

Accessing Active IQ Web Portal and Downloading the Mobile App

• Active IQ Web Portal

• Active IQ Mobile App Download (iOS)

• Active IQ Mobile App Download (Android)

You must have valid NetApp Support site credentials to log in. If you do not have anaccount and are just getting started with NetApp Support, please visit -https://mysupport.netapp.com/info/web/ECMP1150550.html

Active IQ displays systems with a valid support contract. If contracts expire, there is a grace period of90 days during which the systems continue to be visible. Thereafter, the systems are not searchable orvisible within Active IQ.

Documentation and Support

• Documentation Resources

• User Community

• Follow us on Twitter

Active IQ Digital Advisor

Release Notes

What’s new in Active IQ Digital Advisor

Active IQ typically introduces a new release every month to bring you the newfeatures and enhancements.

19 May 2020

This update includes the following new features, enhancements, and changes:

Set the default home page

You can now set the default home page screen for Active IQ. You can either set it to Active IQ DigitalAdvisor or Active IQ Classic.

Storage efficiency

You can view the storage efficiency ratio and savings of your storage system with and withoutSnapshot backups for AFF systems, non-AFF systems, or both. You can view the storage efficiencyinformation at a cluster level or a node level.

Performance

Performance graphs enable you to assess the performance of your storage devices in differentsignificant areas.

Support offerings

Lists the features that are supported based on the following support offerings:

• SupportEdge Warranty

• SupportEdge Basic

• SupportEdge Standard

• SupportEdge Premium

• SupportEdge Advisor

• SupportEdge Expert

AFF/FAS firmware upgrades using Ansible

Update the AFF/FAS firmware using Ansible on your storage system to mitigate the identified risks andto keep your storage system up to date.

Disabling the wellness score feature

The wellness score feature is being temporarily disabled to improve the scoring algorithm and simplifythe overall experience.

02 April 2020

This update includes the following new features and enhancements:

Onboarding overview video

The onboarding video helps users to quickly get familiar with the options and features of Active IQDigital Advisor.

Wellness score

Wellness score provides customers with a consolidated score of their installed base based on thenumber of high risks and the expired contracts. Score can be good, average, or poor.

Risk summary

The risk summary provides detailed information about the risk, the impact of the risk, the correctiveactions.

Support for acknowledging and disregarding risks

Provides the option to acknowledge a risk if you do want to mitigate or are unable to mitigate the risk.

19 March 2020

This update includes the following new features and enhancements:

Upgrade workflow

You can use the upgrade workflow to view upgrade recommendations and a summary of new featuresavailable in your target ONTAP release.

Valuable insights

You can view the summary of the benefits that you received through Active IQ and your supportcontract. For selected systems, the value report consolidates the benefits from last one year.

Drill into details

Provides deeper information, which is a powerful way to dig deeper into the data and gain immediateinsights into the make-up of aggregated information as required.

Capacity additions

You can proactively identify systems that have exceeded capacity or are nearing 90% capacity andsend a request to increase capacity.

29 February 2020

This update includes the following new features and enhancements:

Enhanced user interfaces

The latest Active IQ Digital Advisor Dashboards offer a personalized experience. It allows smooth andseamless navigation, with its intuitiveness, throughout different dashboards, widgets, and screens. Itprovides an all-in-one experience. It communicates comparisons, relationships, and trends. It providesinsights that help you detect and validate important relationships and meaningful differences basedon the data that is presented by different dashboards.

Customizable dashboards

Helps you monitor your systems at a glance by providing key insights and analysis about your data onone or more pages or screens. You can also create up to 10 dashboards and make effective businessdecisions.

Mitigate risks using Active IQ Unified Manager

You can view the risks and rectify them by using Active IQ Unified Manager.

Wellness

Provides detailed information about the status of your storage system that is classified into thefollowing 6 widgets:

• Performance & Efficiency

• Availability & Protection

• Capacity

• Configuration

• Security

• Renewals

Smarter and faster search

Allows you to search parameters, such as serial number, system ID, host name, site name, group name,and cluster name using the single-system view. You can also search for group of systems, in addition,you can search by a customer name, site name, or group name by group of systems.

Known limitations

Known limitations identify platforms, devices, or functions that are not supportedby this release of the product, or that do not interoperate correctly with it. Reviewthese limitations carefully.

Low Impact Risks and Best Practices Removed

To help you take the best action for improving the wellness of your installed base, we have removedthe low impact risks and best practice checks, except in areas such as storage efficiency. We urge you toreview and mitigate high and medium impact risks at the earliest to ensure the highest levels ofavailability and optimization for your NetApp installed base.

Limited support for ClusterViewer

The ClusterViewer feature only provides information about the summary of the clusters and thestorage information at a cluster level.

Limited support for Value Report

This Valuable insights widget provides high level information about the storage system. It is onlyavailable on the Dashboard and does not have any drill down details.

Limited support for Upgrade Advisor

The upgrade workflow is not complete; please utilize the Upgrade Advisor workflow in Active IQ togenerate upgrade plans.

Getting started with Active IQ Digital Advisor

Active IQ Digital Advisor has been enhanced and redesigned to help you performtasks more effectively. The user interface has been developed to guide you toperform your desired goals.

You can look at the following diagram to understand the workflows of Active IQ Digital Advisor.

All Active IQ widgets are not supported on all platforms. Active IQ Digital Advisor identifies theplatform of your storage system and displays only the set of tasks that can be performed on yourstorage system.

Read the following information to be aware of the widgets that are supported on your storage system.

Widget

Customer Cluster Node

Wellness

Supported on all platforms Supported on all platforms Supported on all platforms

Renewals

Supported on all platforms Supported on all platforms Supported on all platforms

CapacityAdditions

Supported only on ONTAPplatforms (Data ONTAPoperating in 7-Mode andclustered Data ONTAP)

Supported only on ONTAPplatforms (Data ONTAPoperating in 7-Mode andclustered Data ONTAP)

Supported only on ONTAPplatforms (Data ONTAPoperating in 7-Mode andclustered Data ONTAP)

Inventory

Supported on all platforms Supported only on clusteredData ONTAP

Supported only on clusteredData ONTAP

Upgrades

Supported only on clusteredData ONTAP

Supported only on clusteredData ONTAP

Supported only on clusteredData ONTAP

Interoperability

Supported only on ONTAPplatforms (Data ONTAPoperating in 7-Mode andclustered Data ONTAP)

Supported only on ONTAPplatforms (Data ONTAPoperating in 7-Mode andclustered Data ONTAP)

Supported only on ONTAPplatforms (Data ONTAPoperating in 7-Mode andclustered Data ONTAP)

Key concepts

As you start using Active IQ Digital Advisor, it is important that you understandsome of the basic terms that you can expect to see throughout the Active IQ

Dashboard.

• Dashboard: Provides an overall status of your storage system.

◦ Watchlist: Provides you the flexibility to access systems inside Active IQ Digital Advisor thathave already been selected. You can use watchlists to add systems from either one or morecustomers.

◦ Widgets: Displays small applications on the Dashboard that provide you a quick summary ofthe status of the systems.

◦ Risks: Displays a list of systems with their respective issues. It has different severity levels:

▪ Critical

▪ High risks

▪ Medium risks

▪ No risks

◦ Actions: Displays the number of unique actions that you can take to fix the issues.

◦ Color-coded risk status: Displays risk levels and their color codes that are classified into 4levels on the basis of their severity levels. The use of colors allows a faster assessment of thelevels of risk involved.

Color Severity

Critical

High

Medium

No risks

• Wellness widget: Displays information about the performance, efficiency, capacity, configurationsettings, security, and others. It proactively determines the systems that have either exceeded thecapacity or are near exceeding 90% capacity. In addition, it provides information about softwareand hardware that have either expired or set to expire in the next 6 months.

◦ Performance & Efficiency: Displays information about the performance and efficiency of thestorage system.

◦ Availability & Protection: Displays information about the availability and protection of thestorage system.

◦ Capacity: Consists of risks with a capacity attribute for impact area values.

◦ Configuration: Consists of risks with a configuration attribute for impact area values sortedwith the highest impact on the top.

◦ Security: Consists of risks with a security attribute for impact area values.

◦ Renewals: Provides information about the end date of a service contract sorted by hostnamethat have expired or near-expiration contract. You can find this option in Wellness and in thePlanning widget.

◦ Acknowledge Risks (Ack): Allows you to acknowledge the risks and systems that have beenimpacted. You can acknowledge these risks and familiarize yourself with the actions that youcan perform to mitigate these risks.

◦ Unacknowledge Risks (un-ack): Allows you to unacknowledge the risks and systems that havebeen acknowledged.

◦ Fix It: Fixes the risks to the system using Active IQ United Manager (UM) 9.7 or higher. Clickthis button to launch UM and perform the steps to mitigate the risks.

• Inventory widget: Displays a rollup of total systems you own. This includes both Active IQ enabledand non-enabled products.

• Planning widget: Displays information about the capacity addition, software, and hardware thatneeds to be renewed.

◦ Capacity Additions: Provides information about systems that have exceeded 90% capacity orare nearing 90% capacity in 1, 3, and 6 months.

◦ Renewals: Provides information about the software and hardware that have expired or arenear expiration in the next 6 months. You can find this option in Wellness and in the Planningwidget.

• Upgrades widget: Provides the number of upgrades that are available. It also displays currentinteroperability details.

◦ Current Interoperability: Shows the host compatibility information based on the Active IQOneCollect AutoSupport.

• Storage Efficiency: Identifies the storage efficiency ratio and savings of your storage system withand without Snapshot backups for AFF systems, non-AFF systems, or both.

• Performance graph: Enables you to analyze the performance of your storage devices by viewinggraphical format of performance data. You can view detailed performance graphs of the ONTAPcluster for the selected node.

• Support Contract: Acquaints you with features included in the following support offerings:

◦ SupportEdge Warranty

◦ SupportEdge Basic

◦ SupportEdge Standard

◦ SupportEdge Premium

◦ SupportEdge Advisor

◦ SupportEdge Expert

• Valuable Insights widget: Provides information about the number of support cases, pendingsoftware upgrades, storage efficiency savings, risks mitigated, and others. It also proactively liststhe risk notifications from the Wellness attribute.

• Quick Links: Provides the list of applications that can be launched using Active IQ Digital Advisor.

◦ ClusterViewer: Enables you to see detailed physical and logical configuration information. Thedetails are presented in several easy-to-view tables across multiple tabs that include a summaryof the cluster and node configuration, the local tier and volume information, the networkinterface and port information, a stack diagram detailing information about the disks andshelves, and a few cable visualizations. You can also download the cable visualizations graphicsin SVG format.

◦ Datacenter View: Provides cross stack information and insights that are beneficial fortroubleshooting, upgrade assessments, solution validation, and migration. The view is enabledby collecting and uploading data from customer environment using NetApp Active IQOneCollect.

◦ Interop Advisor: Enables you to check the compatibility of hosts by using data collected byNetApp Active IQ OneCollect tool. It provides support information by automatically checkingwith Interoperability Matrix Tool (IMT) and giving upgrade recommendations for hostoperating systems, drivers, and firmware.

◦ API Services: Allows you to pull data of interest and integrate it directly into your company’sworkflow.

◦ AutoSupport Upload: Enables you to submit AutoSupport messages from ONTAP and E-Seriessystems that lack Internet access or the capability to regularly send these messages.

◦ Discovery Dashboard: Enables you to watch systems that are important to our users andquickly recognize critical events and technical issues, and take corrective actions.

◦ Asset Insight: Provides scripted and target, value-selling conversations with individualcustomers.

• Search: Allows you to search for systems based on various categories, such as customer name,serial number, cluster, site name, group name, hostname, and others.

◦ Customer: Allows you to view and manage a customer’s installed base. Customer Dashboard isthe central portal in Active IQ .

◦ Cluster: Provides information about ONTAP clusters. The Dashboard also consolidates health,capacity, storage efficiency, and performance insights.

◦ Serial Number: Provides information about the serial number that is assigned to the customer.

Log in to Active IQ Digital Advisor

You must have a valid NetApp Support site credential to log in to Active IQ DigitalAdvisor. If you do not have an account and are getting started, click here.

Steps

1. Click here to access Active IQ Digital Advisor.

Active IQ Digital Advisor shows systems with a valid support contract. If contracts expire, a graceperiod of 90 days is given in which systems continue to be visible. Thereafter, systems are notsearchable or visible within Active IQ Digital Advisor.

2. Provide your username and password and click Sign In.

If you have logged in for the first time, then If you have already selected the home page,then

1. Select the default home page.You will be directed to the selected home pagefrom the next time you log in.

2. Click Save.

3. Click Active IQ Digital Advisor to view theActive IQ Digital Advisor dashboard.

The dashboard of the selected home page isdisplayed.

Understand Active IQ Dashboard

The Active IQ Digital Advisor Dashboard displays information about the overallstatus of your storage system. It displays high-level information about wellness ofthe system, inventory, planning, upgrades, and valuable insights at a watchlistlevel. You can also view the wellness score of the dashboard. Wellness scoreprovides customers with a consolidated score of their installed base based on thenumber of high risks and the expired contracts.

When you access Active IQ Digital Advisor for the first time, by default, the information populated inthe dashboard is based on your customer ID. You can then create a maximum of 50 dashboards andadd watchlists to these dashboards.

You should also be aware of the colors applied to the cards, which indicate the severity and type ofrisks.

From the Active IQ Digital Advisor Dashboard you can:

• View multiple dashboards, actionable and useful at-a-glance views of information

• Gain insights regarding all the risks to your storage system and the actions to mitigate the risks

• Mitigate risks using Active IQ Unified Manager

• Upgrade your storage system

• View storage efficiency ratio, the logical space used, the physical space used, and the total datasaved for storage systems running ONTAP 9.1 and later

• Analyze the performance of your storage devices by viewing the graphical format of performancedata

• Get information about the hardware and software that have expired or are near-expiration withinthe next 6 months

• Update your ONTAP firmware using Ansible

• Get details about systems that have exceeded 90% capacity or are nearing 90% capacity

• View detailed physical and logical configuration information, including a summary of the clusterand node configuration, the local tier and volume information, the network interface and portinformation, a stack diagram detailing information about the disks and shelves, and a few cablevisualizations

• Provide cross-stack information and insights that are beneficial for troubleshooting, upgradeassessments, solution validation, and migration

• Check the compatibility of hosts, and provide upgrade recommendations for host operatingsystems, drivers, and firmware

• Arrive at exactly what you want to find in a smarter and faster manner

Provision dashboard

Understand Active IQ Dashboard

The Active IQ Digital Advisor Dashboard displays information about the overallstatus of your storage system. It displays high level information about the wellnessof the system, inventory, planning, upgrades, and valuable insights at a watchlistlevel.

When you access Active IQ Digital Advisor for the first time, by default, the information populated inthe dashboard is based on your customer ID. You can then create a maximum of 50 dashboards andadd watchlists to these dashboards.

You should also be aware of the colors applied to the cards, which indicate the severity and type ofrisks.

Add a watchlist to the Dashboard

You can create a watchlist to access preselected systems inside Active IQ DigitalAdvisor quickly and easily. You should create a new dashboard to add a watchlist.

Steps

1. Click + Add New Dashboard.

You can import an existing watchlist or create a watchlist.

2. Provide a name for the watchlist.

3. Select a Category or Serial Number, and follow the steps in the Dashboard to add systems to thewatchlist.

You can add a maximum of 15,000 systems under a category and 500 systems under serial number.

4. Click Next.

5. Provide a name for the dashboard.

6. Select the widgets to be added to the dashboard.

7. Optionally, you can make this dashboard as your default dashboard.

8. Click Create to add the watchlist to the dashboard.

Analyze wellness attributes

Understand Wellness

Wellness provides detailed information about your storage system. It providesinformation about different attributes of your storage system, such as performanceand efficiency, capacity, configuration settings, security, renewals, and others.

View the risk and manually take corrective actions

You can analyze the wellness attributes of your storage system by viewing theactions and risks associated with them. You should view the associated KB articleand manually mitigate the risk.

Steps

1. Click the wellness attribute widget on the dashboard or click View All to view the list of all theactions and risks.

2. View the Actions and Risks associated with the wellness attribute.

3. Click Actions to view the risks associated with the actions or click Risks tab to view all the risks.

4. Click the systems to view information about the systems that are impacted by this risk.

5. Click the associated KB article and follow the information listed in the KB article to resolve the risk.

View and acknowledge the risk

You can analyze the wellness attributes of your storage system by viewing theactions and risks associated with them. You should view the associated KB articleand manually mitigate the risk.

Steps

1. Click the wellness attribute widget on the dashboard or click View All to view the list of all theactions and risks.

2. View the Actions and Risks associated with the wellness attribute.

3. Click Actions to view the risks associated with the actions or click Risks tab to view all the risks.

4. Click the risk to view the risk summary.

5. Click Ack to acknowledge the risk.

The detailed risk summary information is provided along with corrective actions that should bemanually performed to mitigate the risk.

6. If do not want to or are unable to mitigate the risk at this time, provide the values for the fields andclick Acknowledge.

The risk will be added to acknowledged risks.

If you no longer want a risk to be acknowledged, you can disregard the risk byclicking Un-Ack and following the same steps.

View risks that can be automatically remediated using Unified Manager

You can analyze your storage system by viewing the actions and risks and mitigatethem using Active IQ Unified Manager.

Steps

1. Click View All on the dashboard.

2. Click Actions to view the risks associated with the actions or click Risks tab to view all the risks.

If the risk can be mitigated using Active IQ Unified Manager, the icon is highlighted.

3. Click Fix It to launch Active IQ Unified Manager.

4. Click Install to install Active IQ Unified Manager 9.7 or later to use the Fix It option.

5. Click Upgrade to upgrade to Active IQ Unified Manager 9.7 or later to use the Fix It option.

Note: ONTAP 9.1 or later or support contract higher than Basic is required to use the Fix It option.

Renew the software and hardware of your storage system

You can proactively identify the software and hardware that have expired or arenear expiration in the next 6 months, and send a request to renew the hardwareand software.

Steps

1. Click the Renewals widget on the dashboard or click Renewals from the Planning widget.

2. Select the systems that you want to renew and click Renew.

3. Optionally, provide additional comments.

4. Click Send.

Identify system requriements proactively

Identify the capacity of your storage system

Proactively identifies systems that have exceeded 90% capacity or are nearing 90%capacity in 1, 3, and 6 months, and send a request to increase the capacity of yourstorage system.

Steps

1. In the Planning widget, click Capacity Additions to view the systems that have exceeded 90%capacity or are nearing 90% capacity.

You can view the number of systems that that have exceeded 90% capacity or are nearing 90%capacity in the next 1, 3, and 6 months.

2. Select a card to view the systems.

3. Select the systems for which you want to increase capacity and click Send a Request.

4. Optionally, provide additional comments.

5. Click Send.

Renew the software and hardware of your storage system

You can proactively identify the software and hardware that have expired or arenear expiration in the next 6 months, and send a request to renew the hardwareand software.

Steps

1. Click the Renewals widget on the dashboard or click Renewals from the Planning widget.

2. Select the systems that you want to renew and click Renew.

3. Optionally, provide additional comments.

4. Click Send.

View storage efficiency details

Understand Storage Efficiency

The storage efficiency dashboard displays the storage efficiency ratio, the logicalspace used, the physical space used, and the total data saved for storage systemsrunning ONTAP 9.1 and later. The efficiency ratio and savings can be seen with andwithout Snapshot backups for AFF systems, non-AFF systems, or both.

The total savings across customer storage can be seen per efficiency feature such as volumededuplication, volume compression, compaction, FlexClone volumes, and Snapshot backups.

You can also view the top 5 storage systems with the best efficiency ratio.

You can view the storage efficiency information either at a cluster level or a node level.

Analyze storage efficiency savings

You can view the storage efficiency ratio and savings of your storage system andtake appropriate actions to make optimum use of your storage system.

Steps

1. From the left pane, click Storage Efficiency.

2. View the storage efficiency and the data savings of your storage system.

Based on the condition of your storage system, you can either share your success story or contactNetApp to help improve the storage efficiency of your system.

3. If the storage efficiency ratio of your storage system is higher than the average storage efficiencyratio, click Share Your Success Story to let us know the best practices followed.

4. If the storage efficiency ratio of your storage system is less than the average storage efficiency ratio,click Contact Us to let us know the configurations of your storage system.

FAQs

How do I access the AFF Efficiency in Active IQ?

Step

1. Open home page of Active IQ.

2. Search for a cluster from the top right search box to reach the cluster dashboard. The efficiencyportlet on the dashboard displays the top-level ratios. Click to see further details.

Does Active IQ display ratios for all AFF systems?

Active IQ displays ratios for All-Flash systems running ONTAP 8.3.2 and later.

What is the ‘Without Snapshots’ checkbox in the AFF efficiency dashboard?

By default, Active IQ AFF Efficiency Dashboard calculates overall ratio at cluster-level, node-level,and aggregate-level. Overall ratio includes the ratio from the following storage efficiency technologies:

• Deduplication

• Compression

• Data compaction

• Snapshots and

• Clones

By selecting Without Snapshots checkbox, the tool will calculate data reduction ratio (ratio fromdeduplication, compression, data compaction and clones storage efficiency technologies) at cluster-level, node-level, and aggregate-level.

This option is provided to support customers who have signed up for NetApp storage guaranteeprogram that guarantees x:1 data reduction ratio based on customer-workload. Customers can useActive IQ Storage Efficiency dashboard to monitor data reduction ratios during the guarantee period.

To know more about NetApp Storage Guarantee program, refer All-Flash Guarantee.

What is physical data used and logical data used?

• Physical Blocks Consumed / Physical Data Used

◦ The amount of space being used for data now (rather than being reserved for future use).

◦ Includes space used by aggregate Snapshot copies.

◦ Space actually consumed/written by the client

• Total Logical Data Used

◦ Displays the logical size used in the aggregate.

◦ This includes Volumes, Clones and Snapshots in the aggregate.

◦ The logical size is computed based on physical usage (real writes) and savings obtained in theaggregate.

◦ Does not include space reserved for future use.

How are aggregate-level, node-level and cluster-level ratios calculated? My customer’s systemsare behind a secure DMZ/CMZ and cannot send AutoSupport to NetApp. How do I calculate theratios for those systems?

This is how we calculate different ratios. You can follow these steps to calculate the ratios manually

Aggregate-level ratios

Aggregate Overall Ratio

Overall ratio at aggregate-level are directly obtained from ONTAP using ZAPI. They can also beobtained from aggr-efficiency.xml section in AutoSupport.

For systems that do not have access to AutoSupport, ‘aggregate show-efficiency …’ CLI commands canbe used.

Aggregate Data Reduction Ratio

The formula to calculate aggregate-level data reduction ratio is as follows:

Node-level and Cluster-level ratios

Node/Cluster Overall Ratio

Active IQ uses data from aggr-efficiency.xml output to calculate node/cluster- level overall ratio.

For systems that do not have access to AutoSupport, you can use data from ‘aggregate show-efficiency–advanced’ to calculate node/cluster-level overall ratio.

Follow the steps below to calculate Node/Cluster overall ratio:

Step

1. Sum ‘Total/Cumulative Logical Used’ and ‘Total/Cumulative Physical Used’ for all the aggregates inthe node/cluster to get ‘Node/Cluster Logical Used’ and ‘Node/Cluster Physical Used’ respectively.

2. Divide ‘Node/Cluster Logical Used’ by ‘Node/Cluster Physical Used’ to get node/cluster datareduction ratio.

Node/Cluster Data Reduction Ratio

Active IQ uses the following steps to calculate node/cluster-level overall ratio.

Step

1. Calculate ‘Data Reduction Logical Used’ and ‘Data Reduction Physical Used’ for all the aggregates inthe node/cluster using the formula mentioned in Aggregate Data Reduction Ratio.

2. Sum ‘Data Reduction Logical Used’ and ‘Data Reduction Physical Used’ for all the aggregates in the

node/cluster to get ‘Node/Cluster Data Reduction Logical Used’ and ‘Node/Cluster Data ReductionPhysical Used’ respectively.

3. Divide ‘Node/Cluster Data Reduction Logical Used’ by ‘Node/Cluster Data Reduction Physical Used’to get node/cluster data reduction ratio.

Which sections of AutoSupport are used for determining the efficiency ratios and how do I viewthe section?

The calculator leverages the aggr-efficiency.xml section in AutoSupport for ONTAP 9.x systems tocalculate the node, cluster, and aggregate level ratios. This section contains efficiency information ofthe node the AutoSupport is transmitted from and its HA pair. In ONTAP 8.3.2 systems such a section isnot available and so the calculator leverages various other sections in AutoSupport to arrive at theratios, but the approach is the same as ONTAP 9.x

For the volume level ratio calculations, we use the df –s section of AutoSupport. Volume levelcalculations are arrived at using the following formula:

Vol [n] (Eff ratio) = [ df-s (used) + df-s (saved) ] / df-s (used)

Volume level ratios only include savings contributions from deduplication andcompression and may not add up to the node level ratios.

These AutoSupport sections are viewable from the Raw AutoSupport Data tab in left navigation ofcluster dashboard of Active IQ. Remember to view a weekly or a user triggered AutoSupport.

Which AutoSupports are used for calculating efficiency ratios?

Calculations are performed using either the latest weekly or user-triggered AutoSupports which tendto contain most of the sections required for calculating the ratios.

Which volumes or aggregates are excluded from efficiency calculations?

Following objects are NOT considered while calculating AFF efficiency ratios:

• Root aggregates

• Offline volumes

• Vserver root/admin root volumes

• MCC configuration volumes

Why do my displays look different in my laptop vs. a smartphone?

The AFF storage efficiency calculator UI is optimized for viewing in smartphones. Although there maybe small differences in display, the data and content of the calculator is same across devices.

How can I see the efficiency ratios of all my AFF systems in a single view within Active IQ?

Currently, efficiency ratios are only visible at a cluster level. Customer level views may be consideredfor a future release.

How can I see the trend in efficiency ratios?

Currently, efficiency ratios are based on the latest weekly or user-triggered AutoSupport. Efficiencytrending may be considered for a future release.

How are customer-level ratios and efficiency savings calculated?

Customer level storage efficiency dashboard provides the efficiency ratio with and without Snapshotcopies for AFF and non-AFF systems and are combined across the customer install base for systemsrunning ONTAP 9.1 and later. The required parameters, for the following calculations, are taken fromONTAP AutoSupport:

Without Snapshot copies (calculated for per Aggr first):

• Aggr Logical Used without Snapshot copies = Logical Size Used by Volumes, Clones, SnapshotCopies in the Aggregate – Logical Size Used by Snapshot Copies

• Aggr Physical Used Without Snapshot copies = Total Physical Used – (Physical Size Used bySnapshot copies / Aggregate Data Reduction SE Ratio)

• Customer Efficiency Ratio without Snapshot copies = Sum [Aggr Logical Used withoutSnapshot copies for all aggregates and for all nodes of a customer] / Sum [Aggr Physical Usedwithout Snapshot copies for all aggregates and for all nodes of a customer] : 1

With Snapshot copies:

• Customer Logical Size with Snapshot copies = Sum [Logical Size Used by Volumes, Clones,Snapshot copies for all aggregates and for all nodes of a customer]

• Customer Physical Size Used with Snapshot copies = Sum [Total Physical Size Used for allaggregates and for all nodes of a customer]

• Customer Efficiency Ratio with Snapshot copies = Customer Logical Size with Snapshot copiesand Clones / Customer Physical Size Used with Snapshot copies and Clones : 1

Efficiency feature table calculations:

• Total Physical Space Used:

◦ Customer Physical Space Used = Sum of Physical Space Used by the Aggregate for allaggregates and of all nodes of a customer.

• Total Logical Used:

◦ Customer Logical Size Used without Snapshot copies = Sum of Logical Size Used byVolumes, Clones, Snapshot Copies - Logical Size Used by Snapshot copies for all aggregates

of all nodes of a customer

◦ Customer Logical Size Used with Snapshot copies = Sum of Logical Size Used by Volumes,Clones, Snapshot Copies in the Aggregate for all aggregates of all nodes of a customer

• Total Space Saved = Total Logical Space Used – Total Physical Space Used

• Deduplication Savings: Sum of Space Saved by Volume Deduplication + Space Saved by InlineZero Pattern Detection of each aggregate of all nodes of a customer.

• Compression Savings: Sum of Space Saved by Volume Compression of each aggregate of allnodes of a customer.

• Compaction Savings: Sum of Space Saved by Aggregate Compaction of each aggregate of allnodes of a customer.

• FlexClone Savings: Sum of (Logical Size Used by FlexClone Volumes - Physical Sized Used byFlexClone Volumes) of all aggregates of all nodes of a customer.

• Snapshot copies Backup Savings: Sum of (Logical Size Used by Snapshot copies - Physical SizeUsed by Snapshot copies) of all aggregates of all nodes of a customer.

How do I provide feedback or ask other questions related to the calculator?

For feedback or questions, send an email to ng-activeiq-feedback@netapp.com

Analyze performance graphs

Performance graphs enable you to analyze performance of your storage devices.You can view detailed performance graphs for a single node of an ONTAP cluster. Itdisplays cluster nodes for systems running ONTAP 8.3.1 and later. These graphsprovide historical performance data, which can be used for understandingperformance trend and pattern analysis. You can select a date from calendar toview performance graphs for a day, week, month, and two months. You can selectmultiple nodes to view a particular graph at the same time.You have an option to set preferences, for example, you can view either one graphfor three nodes or two graphs for three nodes.

When the graph is first displayed, 1-week tab is preselected and it presents data for 1 week in agraphical format to make it easier to understand large quantities of data and its relationship betweendifferent series of data. If you want to reset the date range, for example, you can click 1-month tab andselect dates in the calendar.You also have an option to zoom in performance graph; the individual data points are displayed.

Steps

1. On the Dashboard, click Performance.

2. Select either 1 day, 1 week, 1 month, or 2 months, in the calendar, for viewing performance data in

a graphical format. Confirm that you want to perform the operation.

For example, select 2-months tab to view data for 2 months. This enables you to view specific datafor a duration based on your performance requirements.

3. View performance graphs with required metrics, including:

a. CPU Utilization - Peak Performance (Headroom)

b. Latency

c. IOPS

d. Protocol IOPS

e. Network Throughput

Ensure your storage system is up to date

View and upgrade your storage system

You can view the pending upgrades of your storage system and upgrade to a laterversion of ONTAP.

You can also view the current interoperability data. The interoperability data is populated based on theActive IQ OneCollect AutoSupport data.

Steps

1. In the Upgrade widget of the dashboard, click Upgrades to view the pending upgrades.

2. Click the number of Action items to view the pending upgrades.

3. Select the required upgrade option.

You can view the key feature of the release. You can also click the Release Notes to view detailedinformation about the release.

4. Click Plan Upgrade.

Update your FAS/AFF firmware using Ansible

You should update the FAS/AFF firmware using Ansible on your storage system tomitigate the identified risks and to keep your storage system up to date.

Before you begin

Before updating FAS/AFF firmware using Ansible, you should:

• Install and set up Ansible on your storage system

• Install Ansible 2.9 with collections on your storage system

• Upgrade your storage system to ONTAP 9.1 or later

• Configure your account with an administrator role

Steps

1. Click the wellness attribute widget on the dashboard or click View All to view the list of all theactions and risks.

2. Click Firmware Upgrades to view all the firmware upgrade risks.

3. Click AFF/FAS FW Update to view all the available update packages or click next to each riskto update the package specific to that risk.

4. Click Download to download the zip files and update your storage system.

If you encounter any issues, you can click here to view the troubleshooting information.

Active IQActive IQ is the earlier version of Active IQ Digital Advisor.

You can view the Active IQ Documentation to understand more about the features that are supportedin Active IQ.

Getting more informationYou can get help and find more information through various resources.

• NetApp Community

• Documentation resources

• Security and Privacy of NetApp Telemetry Data

• ONTAP AutoSupport and AutoSupport On Demand

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