Overview 24/7 customer & customer service by Ludo Raedts
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How to serve the 24/7 customer?
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Presentation from Ludo Raedts about th 24/7 customer and customer service. This was presented at "de klantcontact dagen" (the customer contact days).
Transcript of Overview 24/7 customer & customer service by Ludo Raedts
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How to serve the 24/7 customer?
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@ludoraedts
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Snel
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Mobiel
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Deelt
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Verwacht veel
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(ver)oordeelt
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Geen grenzen
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Waardeert authenticiteit
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Wil zich identificeren met een merk
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Social Customer
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Nu
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Authenticiteit
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Peer trust
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Service is onderdeel van productbeleving
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24/7 service
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Verwacht veel
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Focus op relatie
• The core
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Luisteren
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Promotor
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Aanpassen
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