Overseas Travel and Insurance

The School takes the safety of all its staff seriously. This includes staff travelling, or based outside London.

All staff travelling on behalf of LSHTM for the first time are required to complete the on-line Security Awareness e-learning course before they travel. A copy of the completion certificate should be lodged with the LSHTM Insurance office.

Failure to submit a travel approval request and receive confirmation of approval prior to travel will be reported to the relevant line manager.

Where the travel includes a country or region covered by an FCO advisory, it will be considered a disciplinary matter and will be taken through due process.

Simple Guides

• intra.lshtm.ac.uk/Services/Travel/

• Decision Tree – A flow chart explaining the approval process

• Travelling Overseas – A summary of the actions required before, during and after travel overseas, applicable to all staff and research students travelling overseas

• Working Overseas – A summary of information and guidance for all staff and research students working overseas on behalf of LSHTM

• Insurance – A summary of the insurance cover for all those both travelling and working overseas

• Advice – A summary of the advice services provided by our insurers, AIG

Forms

All staff must complete the iTravel Form www.lshtm.ac.uk/itravel/

If travelling to a country or region about which the Foreign & Commonwealth Office have issued Travel Advisories, an additional High Risk Overseas Travel Risk Assessment needs to be completed and details about the trip including accommodation, transfers and who will accompany you added.

Insurance

Group Personal Accident & TravelCover is provided by AIGThe key area of cover under this policy is Emergency Medical Assistance, and provides unlimited emergency medical expenses while travelling - this includes cover for emergency air evacuations were necessary, including in cases of unrest, natural disasters or personal injury.

The policy also includes: • Personal Accident • Personal Belongings • Personal Money & Credit Cards • Passport Indemnity Costs • Travel & Baggage Delay • Cancellation & Curtailment • Personal Liability

Insurance

EmergenciesPlease note the following advice:• Call the helpline before going to a hospital.• Keep a note of the emergency no with you at all times. • Make sure that other people know that you have emergency medical insurance

and that they should call the helpline on your behalf, if you are unable to do so. • Keep the insurance card, or details of the insurance, where they can be found

easily if you are unable to call the helpline yourself.

Non-emergency medical treatment or adviceAll travellers - the main AIG emergency number can also be used for non-emergency medical advice. Alternatively, AIG also provide a “Healthline Plus” advice service on +44 (0)20 7486 2300.

Insurance

International Private Medical Insurance (PMI)Cover is provided by AXA PPP

This policy is specific to staff based overseas and covers medical treatment, including in-patient & out-patient treatments, emergency admissions, and chronic conditions. The policy is very comprehensive and includes dental & optical cover, herbal medicine, health checks etc.

Emergency medical assistance cover is not generally provided by this policy. If you are travelling, or are based overseas, you should take out personal accident and travel insurance with AIG.

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Travel Security Awareness Course

Travel AngelThe Travel Security Awareness online course aims to instil a self-awareness culture and reduce exposure to risks through education and awareness training. It will help business travellers to plan ahead and identify and manage potential travel-associated complications.

Under the “Security / Security Videos” tab

The course takes approximately 45 minutes to complete and comprises 5 modules:• Business Travel, an Introduction;• Getting Around While Abroad;• Staying Healthy Abroad;• Crime and Criminality, How to Avoid it• Kidnapping and Terrorism

AIG Website https://travelguard.secure.force.com/TravelAssistance/

It will look like one of these..

But once registered & logged in, it will look like this!

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Travel Alerts

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Resources

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Travel Health

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Travel Health

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Travel Health

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Security – Destination Reports

AIG Website https://travelguard.secure.force.com/TravelAssistance/

Security – Destination Reports

Foreign & Commonwealth Office (FCO)https://www.gov.uk/foreign-travel-advice

Foreign & Commonwealth Office (FCO)https://www.gov.uk/foreign-travel-advice

Foreign & Commonwealth Office (FCO)https://www.gov.uk/browse/abroad

Foreign & Commonwealth Office (FCO)https://www.gov.uk/topic/help-british-nationals-overseas

TrainingIn addition to the Travel Angel travel security awareness course, other courses are available, if required.

Basic Security in the FieldDeveloped by the United Nations Department of Safety & Security, it is an on-line course designed to take 2-4 hours.

Control RisksOffer 2-5 day Hostile Environment Training courses.

Clarity Security TrainingOffer 3 day "Personal Security" and 4 day "Personal Security for Field Staff" courses

A.i.d. TrainingOffer a range of training courses, including a 1 day Personal & Travel Safety course, which can be tailored to specific countries and a 5 day Operational Safety, Security & First Aid Training course.

Health Advice

Health advice must be sought before travelling• HTD or Nomad Travel Clinics• AIG website

In the event of a medical emergency while travelling, contact the AIG emergency number immediately

Travellers who become unwell within 2 weeks of their return to the UK should seek urgent medical advice from their GP or the HTD

Health Advice

Mobile Phones

Not all mobile phone networks have inter-connect agreements worldwide.Some countries have a voice-only mobile network, with no data capability, and very few landlines.

You must make sure that your phone and network will be suitable for the country and areas where you will be visiting.

If you opt to use a local sim card, purchased i-country, you must be aware of the limitations of the service provided.We are aware that SIM cards in Tanzania, Uganda & Ethiopia, for example, do not permit calls to be made outside of their own country.

Visas

The rules relating to which countries require visas and the suitability of different types of visas are complex and applications can be slow!

Good starting points for help are the FCO and AIG websites.

There is also the Project Visa website – www.projectvisa.com – but note that this is not a UK website.