OVERLOOK POLICIES AND PROCEDURES · OVERLOOK POLICIES AND PROCEDURES TO: Overlook Employees FROM:...

OVERLOOK POLICIES AND PROCEDURES

TO: Overlook Employees FROM: Douglas S. Taggart, President DATE: December 8, 2011 SUBJECT: Corporate Strategy 2012-2016 The Corporate Strategy 2012-2016 (attached) is a document that has been developed to strategically guide Overlook’s pursuit of business opportunities, but additionally may be considered a document to be shared with prospective employees during the interview phase. It is structured as a quick-read document that is augmented annually by the Annual Business Coordination and Development Activities Policy (Overlook Policy #2). This Policy supersedes Overlook Policy dated 8 November 2010, Subject: Corporate Strategy 2011-2015.

CORPORATE STRATEGY 2012 - 2016

OVERLOOK SYSTEMS TECHNOLOGIES, INC. 1950 OLD GALLOWS ROAD, SUITE 400

VIENNA, VA 22182 703-893-1411

DECEMBER 2011

OVERLOOK SYSTEMS TECHNOLOGIES, INC.


Page ii

CORPORATE STRATEGY

Page iii

A STRATEGIC VIEW Our company’s vision of a ‘People‐Results‐Growth’ approach to business development reflects

my belief that we collectively as Overlook are the key to our business success. Our greatest

resource is you. Working together we are the enabling component of achieving exceptional

performance and ultimately charting the course for company growth.

We are entering an exciting period of opportunity. Recent upheavals in the U.S. and World

economy provide us with clear signals that we must position ourselves to be agile and prepared

to adapt our business to remain competitive. Although the business climate imposes

challenges, we will remain flexible and seize opportunities, while capitalizing on the

tremendous promise that the next five years holds for Overlook.

We will remain focused on providing the Federal Government professional technical and

engineering services founded on our core GPS/PNT competencies, while actively seeking

opportunities to expand into wider government professional support markets and commercial

interests.

Each member of the Overlook team is a high‐value asset and plays a key role in helping the

company expand. As we move forward, we will remain diligent in proposing and providing

products and services deeply rooted in our unwavering commitment to excellence for our

existing clients, while expanding teaming and partnering opportunities in current and new

business areas.

Enduring business processes are the hallmark of a successful corporation, but none surpass a

“Commitment to Excellence”. The details and implementation of business processes may

change as new technologies emerge, but one basic concept for success remains intact: provide

a quality service or product to the customer, the first time, every time.

I look forward to not only leading, but sharing in a very busy and profitable future for all of us

as Overlook.

Douglas S. Taggart

President

FOREWORD


Page iv

TABLE OF CONTENTS CORPORATE STRATEGY

FOREWORD ............................................................................................... iii

OVERVIEW ...................................................................................... 1

"Who are we?" ..................................................................... 1

"What do we do?"............................................................... 1

"How do we excel?" ........................................................... 2

MISSION, MOTTO AND VISION .................................................................. 3 OVERLOOK MISSION ........................................................... 3 OVERLOOK MOTTO ............................................................. 3 OVERLOOK VISION .............................................................. 3

CORE VALUES .............................................................................................. 4 CHARACTER ......................................................................... 4 CREDIBILITY ........................................................................... 4 EXCELLENCE ........................................................................ 4

RULES OF ENGAGEMENT ........................................................................... 5 OVERLOOK RULES OF THE ROAD ....................................... 5 COMMON SENSE ................................................................. 5 SOME DO’S .......................................................................... 5 SOME DON’TS ...................................................................... 5

STRATEGIC GOALS ..................................................................................... 6 GOAL 1: MAINTAIN CURRENT BUSINESS ........................... 6 GOAL 2: DEVELOP OUR PERSONNEL ................................ 6 GOAL 3: MARKET OUR CAPABILITIES ................................ 7 GOAL 4: GROW .................................................................. 7

CORPORATE STRATEGY

Page 1

OVERLOOK SYSTEMS TECHNOLOGIES, INC. "WHO ARE WE?" Overlook Systems Technologies, Inc. is a veteran owned small business specializing in providing professional Systems Engineering and Technical Assistance (SETA) support services to the U.S. Government since 1987.

"WHAT DO WE DO?" Overlook is an industry leader with extensive knowledge and experience in all aspects of the Global Positioning System (GPS) and Positioning, Navigation and Timing (PNT) technologies, operations, protection, acquisition, modernization, user applications, national and DoD policy and architecture implementation. As a DoD‐centric company, this focus area includes key mission areas of Space Force Enhancement, Navigation Warfare, Operations in Cyberspace, Electronic Warfare, spectrum management, and civil‐military cooperation in Homeland Security/Homeland Defense.

Collectively, our work in current contracts entails corporate expertise in “cross cutting” functional areas of:

Information Systems/Information Technology

System, Program, Personnel, and Facility Security

Systems Engineering

Information Assurance

Facility Management

Office Administration

Knowledge Management

Budget Analysis

System Requirements & Acquisition Analysis, Capabilities Integration & Development (JCIDS)

Foreign Military Sales

System‐of‐Systems Architectures

Concept Development and Concepts of Operations

Test and Evaluation

Demonstrations and Experimentation (JCD&E)

OVERVIEW


Back Page

Physics and Engineering

Operations Research

Modeling and Simulation

Knowledge Management and Records Management

US Civil/Commercial and DoD Critical Infrastructure/Key Resources and vulnerability analysis

Force Exercises planning and execution

Training and courseware development

Joint Doctrine Development (JDDS)

DoD Policy analysis and support

Joint Operations support and Operational Planning analysis

Defense Support of Civil Authorities

Program and project management

Intelligence and threat analysis

Interagency relationships

Overlook functions primarily as a Systems Engineering and Technical Assistance (SETA) contractor to the Federal Government. Overlook provides analysis and engineering services in a consulting and Advisory and Assistance Services (A&AS) capacities, working closely with the government's own technical experts, policy staffs, and operational functions. Overlook provides the government with the flexibility, continuity of knowledge and quick availability of expertise without the expense and commitment of sustaining long‐term government staff.

"HOW DO WE EXCEL?" We excel because of our people. Overlook is a premier engineering and professional services support organization and a flagship Global Positioning System professional services company. We selectively hire, mentor and professionally develop a mix of information systems, engineering, technical, operations, acquisition, test and exercise, modeling and simulation, programming and policy experts. Overlook ensures customer success through an unwavering commitment to excellence.

CORPORATE STRATEGY

Page 3

MISSION, MOTTO AND VISION

This Strategy will be implemented through an Annual Business Plan covering a 12‐month calendar year beginning in January and ending in December, which will be developed, approved and published not later than November 30th of the year prior.

OVERLOOK MISSION Our mission is to provide superior professional and technical engineering services to our customers. We will continually enhance the customers’ satisfaction by developing our staff’s skills through an atmosphere of education, optimism, teamwork, creativity, and ethical behavior; thereby inspiring a problem‐solving, innovative, resourceful workforce committed to excellence for our customers.

OVERLOOK MOTTO “A specialized professional technical services and engineering firm Committed to Excellence”

OVERLOOK VISION Using our ‘People – Results – Growth’ approach, Overlook’s vision is to firmly establish ourselves as the leading Federal Government professional and technical services small‐business GPS/PNT company over the next five years. With GPS and PNT as our core mission area and technical competency, we will consolidate our position in a variety of markets and build our expertise in cross‐cutting functional areas such as Systems Engineering, Program Management, Information Technology, Cyber Networks Protection, Information Systems supporting critical infrastructure, computer‐based modeling and simulation and technical testing and demonstration areas.

We will strive to challenge our existing staff and at the same time grow with new senior, mid‐level, and entry‐level members. We will expand the company through persistent outreach and pursuing opportunities into new markets for Overlook. Above all, we will continue to provide our customers with excellent products and services that exceed their requirements and expectations.


Back Page

OVERLOOK CORE VALUES

Overlook’s core values are simple, but incredibly powerful building blocks to sustaining a positive working environment for our staff in support of our customers:

CHARACTER Honesty and integrity engender trust; this is the cornerstone of our business. Overlook maintains a well educated professional workforce committed to the highest standards of ethical conduct in all that we do. We take responsibility for our actions and we respect our fellow workers, our teammates, our workplace and our customers.

CREDIBILITY We carefully guard our reputation as a premier flagship positioning, navigation and timing enterprise and a technical assistance and professional services company. We recognize that our success depends on the talent, skills and expertise of our people and our ability to function as a tightly integrated team. We will provide products and services to our customers that are correct, the first time, every time that are developed to exceed their requirements and expectations.

EXCELLENCE We understand a commitment to excellence goes well beyond a physical product or service. Excellence in every plan, project, and deliverable provides our customers a firm foundation of trust in our capabilities. We expect excellence in every aspect of our business and we are determined to provide the highest quality results in all cases, striving to recognize and address problems before they become problems and exceed our customers’ expectations of all that is required of us.

CORE VALUES

CORPORATE STRATEGY

Page 5

OVERLOOK RULES OF THE ROAD Because we typically work alongside government customers, the lines between contractor support and government authority can sometimes become blurred. Although we generally enjoy wide latitude in decision support to our government customers, our role is to advise and assist government decision making and to never speak directly as an agent of the government.

Also, although Overlook personnel will often be called on as trusted agents to participate in government planning or policy sessions, we as contractors do not have the same privileges as government personnel. We therefore fundamentally have no rights to participate in government decision‐making as it affects government missions, contracts policy or office environments.

Keep in mind that our actions and statements reflect directly on the reputation of Overlook. Therefore, always be thoughtful to what we do and say, and always apply a sanity check against our corporate core values before we act. The fact that contracted employees are hired and fired at the will of the government is a reality which is fundamental to the nature of our business. We must never forget this.

COMMON SENSE Providing superb contractor support is not difficult. Applying common sense to our support actions will serve Overlook well as a professional organization.

SOME DO’S Remember you are hired to do a job for the customer.

Be respectful, positive, courteous, and diligent.

Treat others as you wish to be treated. Be tactful.

Conduct yourself honorably by safeguarding our core values of character, credibility, and excellence.

Keep the Overlook Program Manager aware (especially of bad news).

SOME DON’TS Don’t say negative things about the customer, the government, or the competition.

Don’t say negative things about our company or our coworkers.

Don’t surprise the customer with bad news.

Don’t say “No” to the customer. There is a right way to decline a request.

RULES OF ENGAGEMENT


Back Page

STRATEGIC GOALS

STRATEGIC GOALS Overlook’s Corporate Strategy is defined by our focus on “People, Results, Growth”. The four strategic goals listed below represent an enduring, long‐term vision and serve as the guiding principles for near‐term orientation supporting annual priorities. Each employee’s character, credibility, and commitment to excellence are valuable contributions to meeting these goals.

GOAL 1

MAINTAIN CURRENT BUSINESS Remain focused on providing the customer with superior, objective professional technical and engineering services founded on our core competencies in the GPS/PNT mission area.

• Retain, recruit, and continue to hire select personnel and cultivate GPS and PNT opportunities linked to existing contracts.

GOAL 2

DEVELOP OUR PERSONNEL Remain employee‐focused. Overlook employees are our most valuable assets. We will invest in and professionaly develop our personnel for the greatest mutually rewarding benefit.

• Develop each employee’s professional potential by offering formal education and professional certifications opportunities that support our business areas.

Reward employees for our successes.

Remain competitive as a top tier company in pay and benefits.

CORPORATE STRATEGY

Page 7

GOAL 3

MARKET OUR CAPABILITIES Implement and pursue an active, deliberate, systematic, and focused Business Development posture. We will aggressively conduct marketing and proactively seek opportunities through multiple simultaneous venues as defined in the Annual Business Plan.

• Continually promote Overlook’s name and business capabilities within select markets.

Attend meetings and industry conferences to ensure we remain aware of new business opportunities.

Accept speaking engagements and host functions with professional societies.

Encourage staff to submit professional papers to conferences/trade shows that are consistent with our business areas.

GOAL 4

GROW Grow the company, building on strengths in GPS/PNT core competencies to expand into markets beyond the DoD’s Department‐level staffs, Services, Combatant Commands, and Combat Support Agencies. Seek opportunities to build upon our current expertise by expanding into new mission areas and technical disciplines.

• Aggressively expand our GPS‐ and PNT‐oriented work into additional organizations such as DHS, DOT, FAA, Department of the Interior, USDA, USCG, NASA, NOAA, etc.

• Leverage our inherent technical expertise and exposure to additional mission areas gained from current contracts as functional areas which are applicable to new business opportunities. Capture past and present performance, and translate these achievements into qualifications for future work.


Back Page

OVERLOOK POLICIES AND PROCEDURES · OVERLOOK POLICIES AND PROCEDURES TO: Overlook Employees FROM:...

Documents

Transcript of OVERLOOK POLICIES AND PROCEDURES · OVERLOOK POLICIES AND PROCEDURES TO: Overlook Employees FROM:...