Implementing Structures and Processes for Lean Six Sigma in Product Development
Overcoming Resistance to Implementing Six Sigma in Information Management
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Transcript of Overcoming Resistance to Implementing Six Sigma in Information Management
Overcoming Resistance to Implementing Six Sigma inInformation Management
Carl LewisProgram DirectorMaster Black BeltProcess ExcellenceJohnson & JohnsonCorporate Office ofInformation Management
WCBF
2nd Annual Conference
Six Sigma in Service &
Transactional Environments
October 2005
Scottsdale
Arizona
2
Company Overview
Total Sales and Net Earnings
1994- 2004 in Millions US$
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
1994
1995
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1997
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2003
2004
3
70's 80's 90's 00's
Quality Methodologies in IMIm
pact
Evolution of Quality Programs
QualityCircles
TotalQuality
Management
BusinessProcess
Reengineering
PExSM
4
DesignExcellence
LeanThinking
SixSigmaMetrics
Assessment Recognition
Leadership
PExSM
Improvement
5
PExSM Organization
J&J Process Excellence
Enterprise Leadership Team
ConsumerCouncil
DevicesCouncil
MedicinesCouncil
World HQCouncil
IM Council Mission: Accelerate the effective applicationof PExSM across the global IM community.
Information Management Council
6
Resistance EncounteredP
essi
mis
mO
pti
mis
m
Time
EarlyWins
AnotherCorporateInitiative
ProblemSolving
ProjectManagement?
7
What Did Not Work
Supply Push
• Product Out
• Creating Have’s & Have Not’s
• Two Piles of Work
• One Size Fits All
8
Change In Strategy
Broad
Narrow
Low Cost Value Add
Mar
ket
Pos
ition
Product Position
Facilitated WorkshopsLunch & Learn
Sharing Forums
Belt Training
Competency Toolkit
JIT Training
Train The Trainer
IM Global PE Council
Expertise Locator
SDLC Integration
IM PE Product Portfolio Aligned to Customer Need
Case Studies
Role Plays
9
What’s Working
Connecting• Share Case Studies• Establish Competencies• Solve Problems
Demand Pull
Market In• Consulting/Facilitation• Customized Training• Strategic Engagements
For All• Leadership• Associate• College Hires
Doing The Work• Integrated Methods• Workshops• Tools For Everyday
10
Barriers Past, Present, Future
TranslatingFrom Supply Chain
To Office Environment
EstablishingA Global IM
PExSM Council
Demystifying And Making It Fun
BlendingMethodologies
Developing MoreMaster Black Belts
BusinessProcess
Management
11
80
156
212
42
104
205
0
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2002 2003 2004 2002 2003 2004
• IM-Led Projects grew 165% from 2002 - 2004– In 2004, 212 Projects returned $208 MM in Benefits
• IM Participation in Business Partner-Led Projects Doubling every year– In 2004, 205 Projects returned $156 MM in Benefits
• Projects planned for 2005– 200 IM-Led Projects– 167 Business Partner-Led Projects
2003 2004
$34
$208
$18
$156
2003 2004
PExSM Projects in IM Community IM PExSM Benefits
IM-Led Projects Business Partner-Led Project
Business Results
12
Capability Growing
• Green Belt fastest growing Certification
• Black Belt Certification shows steady growth
• Master Black Belt Attraction and Retention Issue – IM MBB’s have received great opportunities outside of IM
Certification Across IM Community
Master Black BeltBlack BeltGreen Belt
56
163
254
298
0
50
100
150
200
250
300
350
2002 2003 2004 2005
1720
31
38
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2002 2003 2004 2005
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2
7
4
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8
2002 2003 2004 2005
13
Key Take Away’s
• Focus On Building Capability
• Meet People Where They Are
• Approach As Entrepreneur