S U C C E S S S T O R Y

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Slovakia Steel Mills

SAP And Outsourcing Solution For

Slovakia Steel Mills

Start-ups do not only exist for Internet-based business,

but also in older and more traditional industries. In this

sense, Slovakia Steel Mills (SSM) is a relatively young

company. It has been founded in 2007 as a wholly

owned subsidiary of Steel Assets Management B.V. in

the Netherlands. A new steel and rolling mill is being

constructed (Project) at the present time in Strazske,

which will directly or indirectly create 750 jobs in the

region.

SAP and Outsourcing for success

manufacturing

State-of-the-art steel production is not possible at all

without IT support, not to mention the planning and

preproduction phases. SSM has planned installation of

an ERP system at the very beginning of the Project,

when the Project Engineer has commenced the first

designs of the new plant.

The project was also a “greenfield” operation for S&T.

The underlying basis for talks with the management was

good, due to the fact that S&T had the best possible

manufacturing industry references. This experience and

the inherent commitment, stipulated in Corporate

Governance on the part of S&T led to an extensive

cooperation with SSM, currently, for period over six

months.

Extant, S&T Slovakia is implementing the SAP systems

and installing the connections to the production

facilities (MES) and central production planning,

including document administration.

The coordination with numerous subcontractors and

suppliers has to be perfectly organized. “A large number

of people had to be motivated and their work

coordinated in order to define architecture solutions,

which have been precisely-tailored and competitive”,

recollects his thoughts the S&T key account manager

Roman Gacik.

General Manager of SSM Jan Tusim is very satisfied with

the results. “The production process was perfectly

mapped out“. Tusim manages one of the most

technologically advanced steel production plants in

entire Europe.

Project experience, a professional approach and good

pricing have made S&T Slovakia the preferred IT partner

of SSM. The indomitable commitment of S&T helped to

build a foundation of mutual trust, enabling one of the

biggest SAP and outsourcing deals ever in Slovakia. S&T

Slovakia will also take overall responsibility for all the

systems over the next three years on an outsourcing

basis.

“The implementation of this system as the core of all

business processes will decisively help us to build up

Slovakia Steel Mills as a fully integrated and automated

production plant.”

Jan Tusim, General Manager Slovakia Steel Mills

“This project poses a major challenge to our employees,

not only due to its scope but also in respect to project

management and systems integration.”

Vladimir Hric, BS Manager S&T Slovakia

S&T

S&T offer is based on an understanding of user

needs and on meeting those needs with IT

solutions based on state of the art technology.

We provide assistance to our partners in

developing their business operations and results

through the use of advanced information

technology and a wide range of services, such as

IT consulting, development and implementation,

as well as the creation of custom IT solutions,

processes and systems, maintenance and

permanent customer support. S&T group with

about 2.200 employees and a sales of €411m in

2009, is the leading provider of IT consulting, IT

solutions and IT services for customers in Central

and Eastern Europe as in Asia.

S U C C E S S S T O R Y

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CBA

S&T Provides Connectivity And

Communication Services To

43 Shops Of CBA

The customer

CBA Asset Management” PLC is a public limited

company with main activity investment in subsidiaries

acting in the retail sector by chains of supermarkets

integrated in a common trade network called “CBA”.

“CBA Asset Management” PLC has been established in

2006 to manage its subsidiaries “CBA - Veliko Turnovo

Ltd.”, “CBA - Gabrovo Ltd.” and “CBA - Ruse e.o.o.d.”.

“CBA Asset Management” PLC is the only shareholder

of three subsidiaries: “CBA Trade” Ltd., “CBA Logistics”

Ltd. and “CBA Franchise” LTD.

“CBA Bulgaria” Ltd. was founded in May 2003. By 2007

CBA already have more than 200 shops in the country.

The challenge

CBA operates in Sofia region, East and North-East

Bulgaria. Before signing outsourcing agreement with

S&T, the IT activities in CBA were organized by the

internal IT department. By increasing the number of

shops and the growing demands of advanced use of IT

infrastructure the need for external support became

crucial.

The project

The infrastructure is entirely based on a Cisco typology

is chosen to be of the type ‘star’ and every single shop

is connected via MAN line to the main customer data

center, located in Veliko Tarnovo, where router Cisco

2811 is used. Connection security and data

inviolability are ensured by the use of VPN tunnels

with AES128 crypting. An independent channel is

configured and built between the main and reserve

CBA data centers in order to ensure uninterrupted

business processes. The transfer between the main

and the reserve line takes less than 5 seconds. A

monitoring system based on Nagios is also built and

installed in the S&T data center. It provides 24-hour

monitoring of the quality of the provided service as

well as checks of the physical state of the devices. If a

problem occurrs, the system sends an automatic

message to the support team that informs the

customer and takes measures to solve the problem.

Benefit to the customer

support from specially trained team of experts,

high-quality and optimized technical support,

reduction of IT-costs,

more resources for core business activities,

state-of-the-art communications technology across

the entire company.

S&T

S&T offer is based on an understanding of user

needs and on meeting those needs with IT

solutions based on state of the art technology.

We provide assistance to our partners in

developing their business operations and

results through the use of advanced

information technology and a wide range of

services, such as IT consulting, development

and implementation, as well as the creation of

custom IT solutions, processes and systems,

maintenance and permanent customer

support. S&T group with about 2.200

employees and a sales of €411m in 2009, is

the leading provider of IT consulting, IT

solutions and IT services for customers in

Central and Eastern Europe as in Asia.

S U C C E S S S T O R Y

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MERCATOR GROUP

Business Continuity And Security

Client

The Mercator Group is one of the largest and most

successful retail chains in South-Eastern Europe and is

present on seven regional markets. These fast growing

markets have helped Mercator to capture important

market shares, mainly with its large malls in capital

cities and regional centres. Mercator’s aim is to

become the first or second largest fast-moving

consumer goods retailer on each of these markets.

Challenge

The Mercator Group decided to redesign and optimize

their transaction channels with a payment processing

centre. Their existing leased and redundant

telecommunication lines were proving to be a large

cost for the company.

By deploying advanced network router and firewall

solutions, the Mercator Group wanted to ensure that

their networks and services perform with the same

levels of reliability and security and reduce costs at the

same time. The advanced network infrastructure

provides reliable connectivity that is required for real-

time payment transactions and enables proactive

operations monitoring. The Mercator Group intended

to upgrade this infrastructure with support for the

Mercator Pika payment card application. This would

enable them to improve customer behaviour

monitoring and improve their product portfolio.

This powerful infrastructure also allows Mercator to

deploy new network-based services, such as video

conferencing and voice and video calls between offices

to reduce travel and meeting expenses.

Project

S&T provided seamless, secure, and cost-effective

connections between remote Mercator malls and the

head office, as well as between the head office and the

payment processing centre. The first stage of the

project required S&T professionals to assess and

analyze the existing equipment, services and general

workload for the implemented systems. In

collaboration with business application developers S&T

professionals then designed a plan for implementing

the hardware and software solutions and

infrastructure upgrades. The upgrade roll-out began in

the head office in Ljubljana and was then expanded to

systems in other countries. With the new

infrastructure solutions, the Mercator Group can

benefit from services, such as customer monitoring

enabled by the Mercator Pika Card system and new

video conferencing solutions.

Benefits for the client

24/7 availability

Reduced infrastructure and advanced

communications costs

Comprehensive view of the network and services

(operation monitoring from a single location)

Premium support and maintenance delivered by

S&T professionals

“Mercator Group d.d. relies on S&T professionals to

manage firewalls and network components in

networking segments across six countries. They deliver

everyday management and configuration tasks as well

as active control of system operations to ensure

minimal downtime and rapid disaster recovery. We are

pleased that our collaboration with S&T has given us

the opportunity to work with a reliable and highly

qualified IT partner with deep expertise and end-to-end

services.

Rado Brglez, IT Manager, Mercator d. d.

S&T

S&T offer is based on an understanding of user

needs and on meeting those needs with IT

solutions based on state of the art technology.

We provide assistance to our partners in

developing their business operations and results

through the use of advanced information

technology and a wide range of services, such as

IT consulting, development and implementation,

as well as the creation of custom IT solutions,

processes and systems, maintenance and

permanent customer support. S&T group with

about 2.200 employees and a sales of €411m in

2009, is the leading provider of IT consulting, IT

solutions and IT services for customers in Central

and Eastern Europe as in Asia.

S U C C E S S S T O R Y

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UNIQA

S&T Provides Technical And Help Desk

Support For 46 Offices Of UNIQA

The customer

UNIQA Group is among top insurance companies in

Central Europe, with its headquarters in Austria.

UNIQA offers its products and services through

different distribution channels – via brokers and

agents, banks and direct sales.

The challenge

UNIQA Group of insurance firms was looking for a

reliable supplier of helpdesk and support services for

its 46 office locations in Poland. In addition to

reliability the short reaction times were vital for

UNIQA.

The project

Technical support offered by S&T consisted of:

national service with 4-hour reaction time,

according to proven management methodology and

following strict regulations of Service Level

Agreement,

24-hours a day help desk that is open 7 days a week

and 365 days a year,

team of service specialists dedicated to UNIQA

Group who observe highest professional standards

in management of services and network.

Understanding of the Client’s business, partner

approach of S&T to establishing and expanding of

service network have brought higher efficiency of end

users and optimization of IT infrastructure costs (TCO –

Total Cost of Ownership). Technical support and help

desk assured the level of services that is agreed and

suited to individual needs of the Client, allowing at the

same time to constantly measure the Client’s

satisfaction in order to improve quality of services.

The solution

S&T proposed a set of services starting with a helpdesk

that is able to support UNIQA employees and agents

24/7/365. The helpdesk is supporting customers

employees remotely and if needed engineers are

dispatched to solve customer issues in the field.

In the course of setting up the services S&T has also

optimized customers IT infrastructure costs and

improved employee efficiency.

Benefit to the customer

The customer was able to provide to it users an

effective support services and reduce the costs of IT

infrastructure.

UNIQA Group and S&T Services Polska Sp. zo.o. signed

a 3-year contract. The contract also includes IT asset

management for UNIQA Group and development of

future IT infrastructure strategy.

S&T

S&T offer is based on an understanding of user

needs and on meeting those needs with IT

solutions based on state of the art technology.

We provide assistance to our partners in

developing their business operations and

results through the use of advanced

information technology and a wide range of

services, such as IT consulting, development

and implementation, as well as the creation of

custom IT solutions, processes and systems,

maintenance and permanent customer

support. S&T group with about 2.200

employees and a sales of €411m in 2009, is

the leading provider of IT consulting, IT

solutions and IT services for customers in

Central and Eastern Europe as in Asia.

S U C C E S S S T O R Y

www.snt-world.com

VEČERNJI LIST d.d

It Infrastructure Outsourcing

The customer

Večernji is a contemporary media group founded in

1959 in Zagreb. Since 2000 Večernji list is part of the

Austrian media corporation Styria Medien AG. With

the development of a unique multi-channel platform

(print/mobile/video news/online) Večernji list is at the

same time the leading innovator on the Croatian

media market. With its employees and companies

(Večernji list d.d. Večernji list – prodaja i oglašavanje,

Večernji list digital and Večernjakovaknjiga), a network

of offices all over Croatia, superior informatics and

technological support and the annual turnover of €50

million, Večernji is a market leader that makes

information available to its readers everywhere and at

all times, and has reputation of independent and

critical newspaper. Večernji list is a symbol of daily

newspaper in Croatia: 98,7% of of Croatia's population

say they are familiar with VEČERNJI LIST.

Večernji is the leading brand on Croatian media

market.

The challenge

Like all daily newspaper, Večernji must provide

Internet presence through news portal to assure its

competiveness compared to variety of media such as

free newspapers, radio and television. It strives to be

Internet driven, that responds to the needs and

interests of its readers.

Večernji wanted to significantly increase number of its

visitors on news portal that has all-around accessibility

with strict SLA parameters defined.

The project

The main goal of the whole outsourcing project was

reduction and better managing of IT costs, starting

with better costs identification and all in a long-term

perspective. There have been additional, important,

cooperation goals defined, such as:

To simplify managing processes through outsourcing

IT infrastructure and centralization of technical

problems solution in order to create one contact

point for all IT problems for the whole portal

To improve service quality (guaranteed SLA – Service

Level Agreement)

To have an access to professional and experienced

excellent trained engineers staff, resources,

knowledge and technology of S&T

To increase efficiency thanks to improvement of

technical service and specialist technologies

delivered by S&T Hrvatska.

Benefit to the customer

S&T proposed solution based on outsourcing highly

reliable infrastructure to ensure top-quality 24/7

service in its own data center. The contract covers

server operations and technical support. S&T

engineers deliver technical online support and

management of infrastructure every day, round the

clock. Engineers can remotely access the system and

solve software problems without having to visit the

data center itself. The customer has gained guaranteed

level of service and simplified procedures for technical

problems solution and single point of contact.

Knowledge of the engineers transferred from S&T as

well as our methodology and experience are the

guarantee of the project’s success.

S&T

S&T offer is based on an understanding of user

needs and on meeting those needs with IT

solutions based on state of the art technology.

We provide assistance to our partners in

developing their business operations and results

through the use of advanced information

technology and a wide range of services, such as

IT consulting, development and implementation,

as well as the creation of custom IT solutions,

processes and systems, maintenance and

permanent customer support. S&T group with

about 2.200 employees and a sales of €411m in

2009, is the leading provider of IT consulting, IT

solutions and IT services for customers in Central

and Eastern Europe as in Asia.

S U C C E S S S T O R Y

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ZVEZA BANK

Integral Solution With S&T Slovenija

Client

ZVEZA BANK in Klagenfurt is a member of the

Raiffeisen Austrian Bank Group and is positioned in the

top of the Slovenian money and goods sector of the

Koroška region.

Challenge

Zveza Bank has approached its arrival on the Slovenian

market somewhat differently from other banks, with a

different and an innovative business model, due to the

maturity of the market. Its goal was to implement

100% Internet banking. Not the kind of Internet

banking known in Slovenia and offered by other banks.

They have introduced Internet Diba, which, in addition

to access from anywhere and at any time, also offers

the users free services. Benefits, which are gained by

the bank via Internet operations, are thus transferred

to the user.

For the implementation of the Internet bank, Zveza

Bank decided to redesign the data centre. Following a

thorough study of systems, they decided that

outsourcing of IT services would be an excellent

solution for them. Why? Because it ensured a high

level of operation of bank applications, while highly

trained experts manage the system and applications.

In this way, they themselves were able to focus on

their clients and business processes.

Project

In implementing the infrastructural part, Zveza Bank

worked with the company S&T Slovenija, while a

different contractor was responsible for bank

applications. The solution had to be designed for today

and for tomorrow: so that, in addition to the starting

cost and functional efficiency, it will allow for the bank

to implement new solutions in the future, to efficiently

manage business processes and thus facilitate

innovation also in the future.

Since the goal was to implement 100% Internet

banking, the requirement of Zveza Bank was also high

availability of the infrastructure, which would ensure

continuous access of users to their services and 100%

security. In its solution for the Diba bank, S&T Slovenija

thus used a completely virtual information system,

which allows the bank flexibility in future and cost and

time efficiency today.

Advantages for the user

Faster implementation of operations in Slovenia

Adaptability in terms of scope and new content or

growth of banking services – possibility of growth

and quick adaptation to the requirements of the

market

High level of data security

Support of highly trained expert personnel from S&T

Slovenija

S&T

S&T offer is based on an understanding of user

needs and on meeting those needs with IT

solutions based on state of the art technology.

We provide assistance to our partners in

developing their business operations and

results through the use of advanced

information technology and a wide range of

services, such as IT consulting, development

and implementation, as well as the creation of

custom IT solutions, processes and systems,

maintenance and permanent customer

support. S&T group with about 2.200

employees and a sales of €411m in 2009, is

the leading provider of IT consulting, IT

solutions and IT services for customers in

Central and Eastern Europe as in Asia.