Outsourcing 2011Service provider performance in the Nordic Region

Carl-Henrik Hallström, Head of Sourcing Advisory,

KPMG

17 August 2011

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© 2011 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independent member firmsaffiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

22

For what reasons are you considering increasing your existing levels of outsourcing?

68%

45%

41%

36%

27%

14%

1

Cost savings

Quality improvement

Access to skills

Financial flexibility

Time to market

Change agent

76%

53%

45%

22%

20%

18%

1

Cost savings

Access to skills

Quality improvement

Time to market

Change agent

Financial flexibility

Finland Sweden

93%

50%

36%

32%

32%

7%

1

Cost savings

Access to skills

Financial flexibility

Quality improvement

Time to market

Change agent

Denmark73%

50%

50%

27%

23%

4%

1

Cost savings

Quality improvement

Access to skills

Financial flexibility

Time to market

Change agent

Norway

Please consider the environment before printing.

© 2011 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independent member firmsaffiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

3

Near / Offshoring Location"Which locations are you currently using for near or offshoring?"

81%

43%

9%

6%

5%

2%

2%

1%

1%

1

India

Central/Eastern Europe

China

Philippines

Russia

South Africa

South America

Canada

Central America/Caribbean