FULLY TAILORED TO YOUR REQUIREMENTS

COOPERATION ON LONG TERM IT STRATEGY

DIRECT COLLABORATION WITH THIRD PARTIES

CONTINUOUS IMPROVEMENT AND OPTIMIZATION

LIFECYCLE MANAGEMENT OF YOUR SYSTEMS AND APPLICATIONS

WHAT IS OUTSOURCED HOSTING?In our most extensive service level, Outsourced Hosting, our services are fully customized and we can even take over your IT processes. We aim for a long-term IT strategy and continuous improvement of your online business.

If you opt for Outsourced Hosting, you have very specifi c hosting needs. It may mean you choose to outsource all your hosting-related business to us. It can also mean that you have very specifi c demands for just certain aspects of your IT. You ask, we deliver. We deliver fully customized service; you trust that our knowledge and experience will make your online business a success. We take care of the technology and operational work, and realize continuous optimization.We also follow relevant technological market developments in order to anticipate changes which can further increase your online success. Communication is direct; your senior management is in direct contact with our account team, consisting of diff erent specializations. If necessary, we’ll work directly with third parties, such as the developer of your application or website.

DOES OUTSOURCED HOSTING FIT YOUR PROFILE?Outsourced Hosting is an ideal fi t for organizations with very specifi c hosting demands. This means the scope may vary from complete outsourcing of all your IT, to highly specialized service and complex support. Clients who choose Outsourced Hosting, choose a great deal of service, complete customization and our long-term vision on the development of your online business.

OUTSOURCED HOSTINGTHE EXTENSION OF YOUR ORGANIZATION

Service deskservicedesk@cyso.com+31 72 751 34 00support.cyso.com

Salessales@cyso.com+31 72 751 34 00

Luttik Oudorp 11-131811MT Alkmaar+31 72 751 34 00

@cyso

cysomanagedhosting

cyso

CONTACT CYSO

QUALITY. COMMITTED. HONEST.CYSO.COM/OUTSOURCED-HOSTING

YOU FOCUS ON YOUR BUSINESS, WE’LL ENSURE YOUR TECHNOLOGY WORKS PERFECTLY.

MISSION CRITICAL HOSTING

This service level expands our service with deployment and implementation of major updates to your platform and systems. We also help you to

increase your performance and security.

cyso.com/en/mission-critical

WOULD YOU LIKE TO TAKE MORE RESPONSIBILITY?With Managed Hosting or Mission Critical Hosting, we off er support for many diff erent aspects of your online business.

MANAGED HOSTING

Managed Hosting at Cyso is more than just outsourcing standard updates to your servers and systems. We make

sure you don’t have to worry about both maintenance and availability of your platforms and applications.

cyso.com/en/managed-hosting

SERVICE LEVEL MANAGED HOSTING MISSION CRITICAL HOSTING OUTSOURCED HOSTING

Event monitoring 24×7 24×7 24×7

Access to emergency service 24×7 24×7 24×7

Minimal SLA uptime ≥ 99,5% ≥ 99,9% ≥ 99,95%

Communication contacts Service desk Service desk and account manager Service desk, account manager and account team

Service management scope Access management, incident and problem management

Change management, release-deployment management

Lifecycle management, continuous improvement

Operational focus Uptime and availability Performance and security Knowledge and improvement

Cooperation with third parties Handling after authorization Escalation and monitoring Full cooperation

Process focus and reporting Standardized procedures Standardized customization Full customization

Recommended contract period From 12 months From 24 months From 36 months

Uptime guarantees Fixed SLA uptime guarantees Variable SLA uptime guarantees Custom SLA uptime guarantees

Time to fi x Standard Standard Custom

Maintenance windows Standard maintenance windows Flexible maintenance windows Custom maintenance windows

AMONG OTHERS, THESE CUSTOMERS BENEFIT FROM OUTSOURCED HOSTING AT CYSO.

CYSO.COM | +31 72 751 34 00 | SALES@CYSO.COM | LUTTIK OUDORP 11-13, 1811MT ALKMAAR, NL