Outsourced Call Center
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BPO: Business Process Outsourcing
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Transcript of Outsourced Call Center
BPO: Business Process Outsourcing
History of BPO
• World War II
– Increased international trade
• 1960s – 1980s
– Importing turns to outsourcing
• 1990s – Present
– Services now outsourced
– BPO begins
HP Goes The Distance For P&G
• Corporate Culture & Brand
• Finance and Accounting
• Bangalore & Mumbai, India
• Global Customers w/ Local
Support
• Core Competencies cut
Defects
THANKS