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Course 1Outreach & Advocacy

Instructor: Pat Kermeen

Define outreach and advocacy Recognize Barriers faced by Client

Groups Document strategies used to develop

trust

Course Learning Objectives

Programs try to find people who need help or advice rather than waiting for those people to come and ask for HELP

Define outreach

Person who works for the interest of another

Define advocacy

There are three types of advocacy:

1. individual advocacy - action taken to assist a person in finding appropriate services

2. program advocacy - action taken on behalf of a group to change an agency's services

3. social action advocacy - action taken to change systems, policies, or the law.

From: Vancouver Status of Women, Single Mothers Resource Guide, 2011/2012

Barriers faced by Client Groups Staff workload Lack of privacy Language Culture Vision Hearing Cost Embarrassed How the client sees the problem Lack of clarity about the problem

Barriers

Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the

impossible.

St Francis of Assisi

• Self-Actualization Fulfillmen

t

• EsteemSelf-respect, achievement,

attention, recognition

• Love/BelongingFriendship, family, intimacy, social

interaction

• SafetyHome & medical security, stability, freedom from fear

• PhysiologicalBreathing, sleep, water, food, sex

Maslow’s Hierachy of Need

Trust is the bandwidth of communication

Trust Karl Erik Sveiby

Trust is actually the foundation for social capital

The key ingredient in holding networks and communication together

Larry Prusak Director of the Institute for Knowledge Management

Trust makes the world go ‘round’

Stephen Covey

Outreach & Advocacy

Barriers Building Trust

Web-based Scavenger Hunt for:

DefinitionsOR

Code of Ethics

Photo Journal OR

Client Interview

Co-worker Interview

Post in discussion thread.

Bring to next seminar to share.

Post in discussion thread.

Your online adventure…

WRAP-UP

Outreach & Advocacy

Steps Do what you say Never lie Volunteer information Don’t omit important details If you have a secret, let it be known Don’t mask the truth Keep secrets If you do lie, admit it

Building Trust

Speak your feelings Tell the truth Show openness Show consistency in your behavior Do not break promises Be competent Demonstrate strong moral ethic Be neutral when placed in difficult

predicaments Do not display double standards

Building Trust wikiHow

+ Helpful Relationships + Shared Values + Vigorous commitment - Self serving orientation - Skepticism - Levying demands

Building Trust Department of Navy C

Port Team

Trust is the Hardest thing to Find

and the Easiest to lose

Best Trust Quotes

{Building Trust

Building Trust