OutputBreak-outSession # 4 CLOUD SLA

Output Break-out Session # 4

CLOUD SLA

© ETSI 2012. All rights reserved

CLOUD STANDARDS COORDINATION

Cannes, 4-5 december 2012

Session Cloud SLA

Title session: Cloud SLA

Reported by: Bernd Becker (EuroCloud)

Co-facilitators: Jamil Chawki (Orange) and Bill Semper (TMF) Co-facilitators: Jamil Chawki (Orange) and Bill Semper (TMF)

Number participants: 45

Misc: 4 Feedbacks

ETSI/BOARD(12)89_0XX2

Functional scope

• Describe the functional area of SLA

• SLA Definition : A Service Level Agreement (SLA) is a documented

agreement between the service provider and customer that identifies

services and service targets. [ISO/IEC 20000-1:2011].

• Specific on cloud issues

The scope of this session is toThe scope of this session is to

• catalogue standards organizations and specifications – existing as well

as missing - that may be relevant to SLAs that apply to the whole

service/supply chain of Cloud.

• collect key issues and new ideas relevant to SLAs for Cloud.

• Issue 1: Stakeholders and their responsibility.

• Issue 2: Handling of e.g. QoS, KPI and KQI in addition to security, privacy

aspects relevant for SLA fulfillment.

• Others…. Feedback: SLAs: How can SLAs be constructed similar to

Application Service Provider Models

Session Schedule

Scope (SLA activity) 45 min +15 min

Use cases & Requirements 45 min +15 min

Organization/SDO delivering technical Organization/SDO delivering technical

specifications/Standards 45 min


SLA �� Scope (1)


SLA �� Usecase and Requirements


SLA �� Organization/SDO delivering

technical specifications/Standards

Organizations /SDO delivering technical specifications and/or

standards

• TMF

• ISO/ IEC JTC1 SC38 and SC27

• NIST

• ITU-T• ITU-T

• ETSI

• OGF

Suggestions on relevant standards• ISO/IEC JTC1CS7: 20000 series

• ISO/IEC JTC 1 SC-38: Report on SLA& Service delivery

• TM Forum : TR178 Enabling End-to-End Cloud SLA Management, GB917, MultiCloud Accelerator Pack

• NIST: Cloud Contracts and SLAs

• ETSI TC Cloud: Draft ETSI DTR/CLOUD-0012 V0.0.4

• Cloud Standards Customer Council: Practical Guide to Cloud Service Level Agreements


SLA �� Organization/SDO delivering

technical specifications/Standards


OutputBreak-outSession # 4 CLOUD SLA

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