OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM)25/11/11KATE MARTIN & IAIN NEILL

Overview• MACS Services•Journey to outcomes work•Developing Outcomes• SPIN•Benefits•Learning

Developing Outcomes•Clarity of aims and objectives• Linking aims to outcomes• Key Performance Indicators • Outcomes to Supporting People• Introduction of Outcome Star

Monitoring Outcomes• Development of the SPIN database• Reporting Hard outcomes•Soft Outcomes reporting via the Outcome Star

Outcomes

Five high level indicators:•Achieve Economic Wellbeing•Enjoy and Achieve•Be healthy•Stay safe•Positive contribution

Database Development•Selecting your basket of indicators

See exercise in pack

SPIN DEMO

• Hard Outcome reports• Distance travelled•Statistics•Funder reports•Journey Outcome Graphs

Outcome Star

Outcome Star

Benefits for Young People

•Visual tool•Improved monitoring of service•Tailored support to suit specific individual needs•Analysis enables change of interventions

Benefits for Staff•Reduction / change of administration•Framework for learning and development•Clearly demonstrates achievements•Motivational•Improves clarity / purpose of work

Benefits for Organisation•Evidences performance for future contracts•Provides clear statistical analysis•Improved I.T. systems•Highlights improvements for the future and gaps in provision•Benchmarks our work •Introduction of Balanced Scorecard

Lessons Learnt •The development of the IT system more complicated than we thought•Initial input of data – underestimation of time.•Staff consultation – balancing work and new system.• To develop a small focus group of staff to meet and feedback learning

Lessons Learnt •Time required to manage outcomes•Inputs to system need to be closely monitored •Interpretation of questions•Confusion over distanced travelled models

Useful websites:www.homelessoutcomes.org.uk www.outcomesstarsystem.org.uk If you would like to demo our SPIN system which monitors hard outcomes you can email info@spinsystem.org

Contact Details

MACS Supporting Young People4 Lower Crescent BelfastTel: 02890 313163E-mail: kate@macsni.org