Welcome to the fourth edition of Our Wall of Champions, which recognises and celebrates the

successes of our team members delivering fantastic service to our customers.

Keep your nominations coming and please remember to take pictures of all award presentations so

that the winners can be celebrated on our Wall of Champions.

Please join us in congratulating the following team members...

Our Wal l of Champions Aug/Sept 2014

Golden Ticket Winners

Golden Ticket awarded to Georgie Plavetic, by James Lester, UK Corporate Director. Georgie has been the

global lead for the Condeco project, putting in many hours and late nights whilst she supports both the USA and APAC. She has engaged with business stakeholders, delivered training sessions for both vendors and PA's and worked closely with Condeco to ensure a smooth go-live. Georgie is an inspiration not only to her team, but to the ISS contract.

Golden Ticket awarded to Jai Piple, India, by

Simon Titchener, Chief Operating Officer, for

seamlessly managing transition of 2 critical sites in

Mumbai – Powai and Nirlon - without any impact

from his BAU operation. Jai’s contribution has been

widely acclaimed by senior Barclays stakeholders in

various forums.

At ISS we are constantly striving to deliver service excellence to our clients.

We want to recognise our team members who help us drive that highest

level of customer service. The Golden Ticket is only issued by the Senior

Leadership Team (SLT) to recognise outstanding customer service. Once an

SLT member decides to award a Golden Ticket to a team member, the team

member will need to hand this ticket to their line manager.

Quarterly Apple Winner

Citizenship is an important area of the bank’s strategy and is driven by the Barclays CEO, Anthony Jenkins. Barclays use

Citizenship to engage their teams and contribute in a positive way to the wider society. Barclays encourages

Citizenship throughout all areas of its global business.

Over the past year, Sue Leonard has consistently demonstrated a complete understanding of our client’s business opera-

tions by aligning the ISS Corporate Responsibility agenda to the Barclays Citizenship Pillar throughout the Channel Islands,

and supporting Barclays with a variety of activities.

Areas which Sue has supported, driven and promoted, include:

Setting up and driving the first ever BIFM society in the Channel Islands to allow local

industry professionals to achieve facility management qualifications

Chairperson of the Disability Network in the Channel Islands

Developing and issuing the Barclays Diversity Calendar

Coordinating a workshop which educates the Barclays employees on dyslexia in the workplace

Supporting cancer charities through various events during 2013

Investing time in a local football club

Supporting key Barclays charity and fundraising events.

Through all of the activities above, Sue understands the importance of working with our client as we use Citizenship to em-

bed the working partnership at Barclays CRES FM.

GEM Award winners

Benoit Gastaud, UK - For

his intuitiveness and as-

suming tasks to help cope with

ongoing business levels.

Leona Klimesova, Czech Republic - Leona has constantly demonstrated

extremely high levels of support for the

whole team and all employees of Barclays.

Adam Plavecky, UK - For doing an outstanding job from moving from Shift Leader to Building Services

Supervisor. This was at a time of multiple building and HR

issues so was crucial to the operation.

Sharon Hernandez, UK - For tak-

ing full responsibility of the floor

when management was being recruit-

ed, and for her ongoing support.

Carole Burlison, UK - For

her welcomed planning

and coordination during a

recent Family Fun Day.

Peter Mahiques (left) and Russell Brockwell, UK - GEMs awarded for the

creation and delivery of the revised staff induction programme. Russell

and Peter also devised the ‘Big Spring Clean’ programme where departments

were encouraged to clear out unwanted items. This exercise required engage-

ment with all departments, plus co-ordination with the Cleaning team and IT

team to support this, creating 289 bags of rubbish and 44 crates of IT kit.

Valentina Ageeva, Russia - Valen-

tina takes part in Citizenship vol-

unteering and the Moscow Charity

Team. Together with her team, Valenti-

na regularly visits the orphanage, or-

ganising creative activities with the

children. We would like to thank Valen-

tina for her great work.

GEM Award winners

Paul Robinson, Snowhill & Bir-mingham satellite site engineer,

receiving his GEM award from his line manager John Sloman for the work he did in the Colmore Row

Flood!

Nicola Bobb receiving a GEM award from Peter Clarke and Alex

Murphy for her support in the Swiss Post Tupe transfer and ensuring all records were captured accurately.

David White receiving a GEM award from Chris Giannangelo

and Alex Murphy for achieving a five-star score in recent audits and mak-ing the final round of the Roux scholarship awards.

Completion of the fit out of East Quay 5, Newcastle, saw the relocation of Barclays

staff and equipment from Cross House to East Quay 5. Whilst many items of furni-

ture were moved, the projects team made no allowance for the relocation of the

World War 1 (WW1) Memorial plaque, which lists the names of all former Barclays staff

from the local area that gave their lives in the Great War. The importance and poignancy

of the memorial, more so this being the centenary of the outbreak of WW1, was recog-

nised by the local ISS staff; a combined team of engineers, fabrics and security took this

on as personal project. The memorial, which weighed approximately 200kg and is made

from cast bronze, was removed from Cross House and transported to East Quay 5. It took

all 5 members of the integrated team to man handle the plaque and mount it in place on

the wall within the reception of East Quay 5. The plaque was too heavy to mount directly

on to the wall so the team purchased materials, fixings and boarding and built a support

step and a backing support to secure the plaque in place. With the plaque now in place,

Barclays now intend to hold a small memorial ceremony with some of the relatives of the

fallen soldiers listed.

GEM Award winners

Maria Luisa Barcón Minchán and Antonio Barriga Villena, Europe - GEMs awarded for the successful

coordination of moves related to the Madrid consolidation

Project.

Richard Newman, UK - has been exceptionally pro-active, using his I.T. skills to address a

security issue, thus saving a considerable cost.

Anastasia Doronina, Russia - GEM awarded for constantly demonstrating high levels of

managerial and leadership skills.

Shahid Majeed (left) and Rajan Vaghela, UK - For identifying significant energy savings and

all potential issues with the recent FET works.

Virgiliu Doldea / Timo Viehmann, Europe - Exceptional support of the client for any technical issues and tasks as

well as BAU. They are always going the extra mile, thinking of the additional benefit and effort to the team, the account and the client.

Erik Ramatov, UK - Erik came to the

aid of a customer in need of assis-

tance, and went beyond his way to en-

sure adequate support was provided to

the gentleman.

GEM Award winners

GEMs awarded to Enrico Sigismondi, Marco Maria Corno and Stefan Costache, Italy, for the recent success in their coordina-tion and participation of the moves, archives reorganization

and dilapidation works related to the HQ consolidation Project, from January to July (1523 moves per month) among the three corporate

buildings (Forlanini, Arconati, Moscova).

Works were coordinated on site especially to avoid any impact over the bank operations, mitigating risks and meeting on time all requests from the final users. Enrico, Marco and Stefan performed over and above their job requirements, supporting with the coordination of ac-tivities and helping to mitigate the impact on the client thanks to their spontaneous, proactive and positive attitudes, with proven expertise

and competencies of their jobs.

Omni Team, Frankfurt - GEM awarded to the entire Frankfurt Omni team for the refurbishment and implementation which was done by all parties, with full dedi-

cation to the details and a lot of personal engagement. That refers to the kitchen team as well as to the office team and the engineering team. Well done to all.

Pawel Kieras, UK- for excellent feedback from

clients and colleagues, for consistently going

above and beyond and exuding the Barclays and ISS

values. A brilliant and invaluable addition to the team.

Ruby Shand, UK - for her upbeat

and friendly approach towards her

colleagues and customers. Ruby’s

service skills are high street in style.

Colin Walker, UK - Colin was recently a per-fect example of an officer going above and

beyond the call of duty. A casualty had twisted his knee, a call which London Ambulance refused to respond to. Colin, using a wheel chair, took the casualty to the main reception and called a taxi. The casualty did not have any money to pay for the taxi and the Catering department were unable to assist. Colin, with no questions asked, paid for

the taxi in full.

Desmond O’Sylva, UK - Desmond was proactive in identifying a system fault

which would have impacted on the mid-rise turnstiles in 1 Churchill Place. As a result of his findings, Desmond’s team were able to redeploy manpower accordingly to assist staff in gaining access via the mid-rise turnstiles. His efforts are worthy of praise; he certainly stands out.

GEM Award winners

Long Service Awards

UK

Irene Taravella - 15 years Long Service

Jacqualine Doyle - 15 years Long Service

Gerard Navickas - 20 years Long Service

Deborah Bromilow - 25 years Long Service

Paul Presland - 15 years Long Service

Russell Whitfield (right) - 20

years Long Service