1

OUR OPERATIONAL AND SAFETY PERFORMANCE Q1 2012

2

INDUSTRY PERFORMANCE

MIDDLE-EAST15.2%

AFRICA-2.7%

AUSTRALIA2.2%

NEW ZEALAND-0.6%

ISLANDS3.5%

NORTH AMERICA6.9%

NORTH-EAST ASIA5.1%

SOUTH-EAST ASIA-0.2%

OVER FLIGHTS-11.3%

Cairns

BrisbaneCoolangatta

Sydney

Melbourne

AdelaidePerth

SY-PH-0.2%

ML-AD4.9%

BN-CS10.2%

SY-BN11.5%

SY-CG20.5%

SY-ML18.6%ML-PH

27.8%

SY-AD8.0%

ML-CG22.1%

IDENTIFIED ROUTES10.7%

ALL OTHER ROUTES9.4%

ML-BN12.4%

INTERNATIONAL TOTAL AIRWAYS FLIGHTSFlights comparison to corresponding Quarter 1 figure for previous financial year.

LAST QUARTER WE HANDLED

1,000,000AIRCRAFT MOVEMENTS

Flying 330,000,000 kilometers

3

DOMESTIC TOTAL AIRWAYS FLIGHTS (EXCLUDING GENERAL AVIATION)Flights comparison to corresponding Quarter 1 figure for previous financial year.

MIDDLE-EAST15.2%

AFRICA-2.7%

AUSTRALIA2.2%

NEW ZEALAND-0.6%

ISLANDS3.5%

NORTH AMERICA6.9%

NORTH-EAST ASIA5.1%

SOUTH-EAST ASIA-0.2%

OVER FLIGHTS-11.3%

Cairns

BrisbaneCoolangatta

Sydney

Melbourne

AdelaidePerth

SY-PH-0.2%

ML-AD4.9%

BN-CS10.2%

SY-BN11.5%

SY-CG20.5%

SY-ML18.6%ML-PH

27.8%

SY-AD8.0%

ML-CG22.1%

IDENTIFIED ROUTES10.7%

ALL OTHER ROUTES9.4%

ML-BN12.4%

CONSUMER PRICES V AIRWAYS CHARGESDespite the challenging international financial environmental Airservices continues to offer great value services to industry.

In real terms we have improved our cost effectiveness and delivered real price reduction of 26 per cent since 2001 which will increase to 40 per cent by 2017.

90

100

110

120

130

140

150

160

20172016201520142013201220112010200920082007200620052004200320022001

CHARGES

CPI

OUR SERVICE PERFORMANCE

4

AIR TRAFFIC SERVICES AVAILABILITYOur full air traffic services were available across the whole system above our targets.

99.5%

99.6%

99.7%

99.8%

99.9%

100.0%

Q1Q4Q3Q2

99.9%TARGET

East Coast services

99.5%

99.6%

99.7%

99.8%

99.9%

100.0%

Q1Q4Q3Q2

99.9%TARGET

Regional services

99.5%

99.6%

99.7%

99.8%

99.9%

Q1Q4Q3Q2

99.9%TARGET

100.0%

Upper Airspace services

99.5%

99.6%

99.7%

99.8%

99.9%

100.0%

Q1Q4Q3Q2

99.9%TARGET

5

AVIATION RESCUE AND FIRE FIGHTING

OPERATIONAL PREPAREDNESSReady and waiting - the percentage of time our rescue and fire fighting services are available to meet required needs.

98.0 98.4 98.8 99.2 99.6

Q1Q2Q3Q4

99.6

99.76

99.92

99.5

99.9%TARGET

Note: Operational preparedness during 2011-12 was impacted predominantly due to an off airport fire in Brisbane and staff unavailability which affected establishment levels at two stations.

RESPONSIVENESSArriving on time – how often our services got to aircraft incidents within the regulated 3 minutes.

100%TARGET 100%

6

AVAILABILITY OF TECHNICAL SERVICESSafe skies- to ensure aircraft travel efficiently and effectively we run a range of surveillance technology. Key services availability continues to be well above target.

AMSTAR Primary surveillance radar (PSR)

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

100.0%

98%TARGET

Q1Q4Q3Q2

AMSTAR secondary surveillance radar (SSR)

99.0%

99.2%

99.4%

99.6%

99.8%

Q4Q3Q2

100.0%

99.5%TARGET

Instrument landing system (ILS)

98.0%

98.4%

98.8%

99.2%

99.6%

Q1Q4Q3Q2

100.0%

99%TARGET

Air ground air VHF - Critical

99.5%

99.6%

99.7%

99.8%

99.9% 99.9%TARGET

Automatic dependent surveillance broadcast (ADS-B)

Q1

99.0%

99.2%

99.4%

99.6%

99.8%

100.0%

Q1Q4Q3Q2

99.5%TARGET

Advanced surface movement guidence and control system (ASMGCS)

Q1Q4Q3Q2

99.0%

99.2%

99.4%

99.6%

99.8%

100.0%

Q1Q4Q3Q2

99.5%TARGET

7

OUR SAFETY PERFORMANCE

Maintaining aircraft separation standards en route, around an airport and on the ground is key to our safety focus.

The number of times this required distance was infringed due to air traffic operations remains at low levels.

LOSS OF SEPARATION - AIR TRAFFIC SYSTEMS ATTRIBUTED EVENTS

EVENTS PER 100,000FLIGHTS

TERMINAL AREAENVIRONMENT

1.21

EN ROUTEENVIRONMENT

1.79EVENTS PER 100,000

FLIGHTS HOURSEVENTS PER 100,000

FLIGHTS

TOWERENVIRONMENT

0.52EVENT PER 100,000

FLIGHTS

RUNWAYINCURSIONS

0

OUR ENVIRONMENTAL PERFORMANCE

FLEXTRACKSOur Flextracks flight path information services continue to provide significant benefit to the industry and environment.

Flextracks allow aircraft to improve flight time and reduce fuel usage, delivering considerable environmental benefits (through a reduction in emissions) and reducing operating costs for airlines.

Q1 SAVINGS ACHIEVED (TARGET >135,000 KGS PER MONTH)

188,194 kgs per month

2258 ton saved a year

564 cars a year off the road

8

RESPONSE RATE ON NOISE RELATED ISSUESNoise Complaints and Information Service compliance to the prescribed 21 day response time for complaints and enquires.

TARGET ≥ 95%

95.8%TARGET ≥ 95% TARGET ≥ 95% TARGET ≥ 95%

HOW WE ARE CREATING VALUE FOR OUR CUSTOMERSIn 2012 Airservices began trialling the new air traffic flow management tool in Sydney. Since its introduction this technology has delivered significant savings in flight times between Sydney - Melbourne and Sydney - Brisbane, which inturn is delivering improved environmental outcomes.

AIR TRAFFIC FLOW MANAGEMENT TOOLBased on average savings from the air traffic flow management tool of five minutes in flight time between Melbourne - Sydney and two minutes between Brisbane - Sydney. This would equate to the following benefits per year based on around 50,000 flights on these routes.

300l per flight, 21million a year

5 min saving per flight

40,000 ton saved a year

10,000 cars a year off the road

Melbourne to Sydney

120l per flight

2 min saving per flight

16,000 ton saved a year

4,000 cars a year off the road

Brisbane to Sydney

9

FAST FACTS

DID YOU KNOW?

§ Flying in Australia is extremely safe.

§ Safety is our number one priority at Airservices - on average we record just one significant safety event per two million flights.

§ This equates to just one event per 75 million kilometres flown – equivalent to flying around the world nearly 1,900 times.

§ We service more than four million flights carrying 80 million passengers through Australia’s airspace each year. That’s around 11,000 flights a day.

§ Airservices is funded through charges to industry for the services we provide. Since 2001 we have reduced prices to industry by 26 per cent in real terms.

§ Over the past five years we have spent over $600 million in new facilities and technology to benefit Australian aviation as part of a rolling five-year $900 million capital expenditure program.

§ Our yearly Airservices stakeholder satisfaction survey shows our stakeholder satisfaction rating (those either satisfied or very satisfied) has been above 80 per cent for the past three years.

§ Our 2012 employee engagement index, measured through annual surveys, has improved year-on-year and reached a high of 70 per cent this year. In 2005 it was 33 per cent.

INVESTING FOR THE FUTURE

Airservices continues to heavily invest in new upgrading and modernising our infrastructure and facilities upgrading and modernising our infrastructure and facilities which will ultimately benefit the aviation industry. This includes new towers, air traffic control technology, new fire vehicles, stations and associated equipment.

Did you know?

§ In 2011-12 we invested $178 million in Australia’s aviation infrastructure.

§ We are currently building a new state-of-the-art aviation Hot Fire Training Ground at Melbourne Airport.

§ This year we have opened a combined air traffic control and fire fighting facility in Broome

§ We building new air traffic control towers in Rockhampton, Adelaide, Melbourne.

§ We have commissioned new terminal area radars at Adelaide, Cairns, and Canberra and upgraded the instrument landing system at Sydney and Canberra. We have also recently commissioned the Perth ILS and a new radar at Paraburdoo.

10

NO

V12-

167

Cor

pora

te C

omm

unic

atio

n

www.airservicesaustralia.com