IN THISISSUE P2

• Country Manager’s message• Safety First

Accelerating Nutrition Health AndWellness

P3• Nestlé Jamaica @ 75 years P4

• Nestlé Experience ...12

Messages

NestOUR

OCT

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It was a cold and windy night at the Lee’s Food Fair Supermarket on Saturday December 6th but Nestlé quickly changed the temperature for several lucky shoppers making it warm with the gift of groceries. The night became �lled with laughter and tears of joy as members of the Nestlé team surprised shoppers with the question – Can Nestlé pay for your groceries today? That’s right; shoppers were in joyous disbelief when they were told - “put away your cash and credit cards,” Nestlé will pay for your groceries in full. All winners had to have had Nestlé’s products in their shopping carts to be considered.

It was an emotional experience, as one by one, shoppers expressed their gratitude and their love for Nestlé’s brands with just one regret…they wished they had picked up more groceries. All winners, in addition to having had their groceries paid were given supermarket vouchers to also spread joy by giving them to other shoppers in the store. Overall, it was a heart-warming experience, one aligned to Nestlé's philosophy of Creating Shared Value. Certainly, the success of the event could not have been possible without the support of the Lee’s Food Fair team, PRISM Communication - our digital agency, and of course the Nestlé team.

Facebook comments:

Here’s to a

and a New You!

Many people are struggling to make ends meet and Nestlé was on a mission to make some families’ Christmas a little brighter with the gift of groceries. It is simply our way of giving back to consumers in a tangible way

At the end of the year, it is always good to give back and to say thanks to customers, consumers and shoppers without whose support, the growth of our brands could not be realized

Nestlé Spreads Christmas Joy!

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End of Year Presents Opportunities For A New Beginning: “Let’s Open Up”

Certi�cation to internationally accepted management systems e.g. Safety and Health (OHSAS 18001:2007) & Environment (ISO14001:2004). Adopting the “PLAN-DO–CHECK-ACT” cycle.

Establishment and adherence to a set of basic beliefs with which everyone can resonate e.g. “There is no job that is so important that it cannot be done safely!” and “All accidents are preventable!”

Establishing double-SMART goals and objectives with and measuring & monitoring performance daily. This achievement could not have been possible without the support and participation of the entire team that have fully embraced the vision “Safety for the sake of you and your family”

in today’s world, individuals as well as corporations must open up and engage with their respective environments by constantly sharing information, opinions and even emotions. Being open to ask for and receive feedback, will help us to improve. Is it always easy? Certainly not! Sometimes we will receive feedback that does not necessarily coincide with our views. However, if we understand accurately what is driving the other person’s perception, the why of their conclusions, it can assist us to question ourselves and our sometimes biased views and hopefully help us to improve.

As a company, we have started to open up more in 2014 in more ways than one. The Nestlé Experience shared with stakeholders such as representatives of the Consumer Affairs Commission, the Bureau of Standards and also from the Media communicated our values, beliefs that broadened their understanding resulting in enhanced collaboration. In addition, we were able to learn more of how they perceive us as a company and we embraced their suggestions to improve our visibility and impact in the community.

Internally, we have also ‘opened up’ through the several Town Hall meetings which have allowed us to share with you where we stand as a company and where we want to go. Your feedback will continue to drive the structure of our future meetings in an effort to make them more participative. Sharing and understanding expectations will help to transform our company into a workplace where all of us are aligned and contribute to a common goal, each with his/her individual talents and skills.

I would like to thank you all for your openness, your efforts and contributions to our results in 2014 and wish you and your families a joyous holiday season. I hope that in 2015 we can further develop an atmosphere of openness, respect and accountability.

Jürg BlaserCountry Manager

Dave Virtue; She Of�cer

SAFETY FIRST

ALWAYS

Around this time of the year we are generally opening up our hearts and minds, opening up to share the joys of Christmas, opening up to take time and listening to our families and friends. Opening up to give and receive. Listening to others and sharing our own thoughts de�nitely helps to understand better different people’s position and to re�ect on our own views. Doesn’t it make us feel better when we open up and share? Doesn’t it help to expand our horizon? Shouldn’t we be more open more often?

You might ask yourselves what has all this to do with you, your job and Nestlé? I am personally convinced that to be successful

One accident is one too many

The Nestlé Bybrook Factory and Distribution Centre have operated 1,515 days (4 years) without an accident (as at Dec. 9th). This is a signi�cant achievement which we attribute to strict adherence to the established safety and health standards as well as these key steps:

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Good Food, Good Life 75th Anniversary CelebrationIn Jamaica, the legacy continued from our humble beginnings in 1940 until now, where Nestlé through its commitment to quality, product safety, R&D and environment sustainability have and continues to positively touch lives providing tasty and nutritious products to delight and appease the taste buds of our consumers. The 75th Anniversary will be celebrated under the theme “Nourishing lives for a healthier Jamaica” with a twelve (12) month rollout, integrated with marketing and sales initiatives.

Nestlé 75th is a monumentous milestone of which all employees should be proud. As a company, we are relentless in our efforts to strengthen the pillars that drive our success - Nutrition, Health and Wellness.

Congratulations to all employees both past and present for making Nestlé the leader that it is.

Good Question:Did you know that Nestlé has been in

Jamaica for 75 years?

Good to Know:In 2015, Nestlé will celebrate 75 years

in Jamaica and since 1940, we have remained committed to our promise of Good Food, Good Life, enhancing the quality of our consumers lives,

supporting them in beinghealthier and happier.

Good to Remember:At Nestlé, we believe that in order for us to

prosper over the long-term, we need toensure that the communities that we serve

prosper as well, which is why we are focusedon creating value for society in three areas:

Nutrition, Water and Rural Development.

Find the words in the grid below by searching vertically, horizontally or diagonally. Don’t forget words can be spelled forwards or backwards. Some words also overlap.

ANNIVERSARY

BALANCED

BREAKFAST

CELEBRATION

CONTINUOUS

CREATING

EXCELLENCE

GOOD LIFE

HEALTH

JAMAICA

LOGO

LOGO

MILESTONE

NESCAFE

NUTRITION

PLEASURE

SEVENTY FIVE

SHARED

SUPLIGEN

UNDERSTANDING

VALUE

WELLNESS

Nestlé Healthy Word Search

It began in 1867 when Henri Nestlé, developed the �rst infant formula for his neighbor’s baby who could not digest his mother’s milk. After the formula saved the child’s life, people quickly recognized the value of the product, and soon, Farine Lactée Henri Nestlé was being sold in much of Europe

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In 2014 we embarked on a project to improve and build the relationships with Key Opinion Leaders (KOL) / Stakeholders. These are groups of people to whom

the company interacts with on a day to day basis and who are decision makers/in�uencers in their �eld of expertise. In October, we were successful in interacting and engaging with regulatory bodies and more recently in November, we engaged business and lifestyle editors across all media formats, providing them with relevant information relating to our brands, our Creating Shared Value projects and to our Nutrition, Health & Wellness essence – Pleasure, Balance and Understanding. The objectives of the convening session was to showcase Nestlé extending beyond just producing and marketing products rooted in our promise of Good Food, Good Life but more so, to create an emotional connection with the various entities with the view of recognising Nestlé as a leader in Nutrition, Health and Wellness.The “Nestlé Experience” sessions have proven to be successful

satisfaction score of 95% stating that their views of Nestlé has been broadened from that of a milk company to that of an organization with an extensive product range and one that has consumers at the heart, a deep-rooted commitment to community through the programs offered.

The “Nestlé Experience” sessions have proven to be successful and it is an activity that we will continue into 2015 expanding to include both consumers and customers. All groups gave Nestlé a

Group receiving information on Nestlé’s waste water treatment / fertilizer initiative at Bybrook factory.

A fabulous end to the day’s event from the smiles on the faces - Good Food, Good Life.

Team from the Jamaica Bureau of Standards and the Consumer Affairs Commission seeing �rst hand, Nestlé’s approach to quality & product tasting.

Media group pic representing guests from all media houses, Nestlé’s advertising agencies and Nestlé team members.

The group was divided into three teams and provided with magazines and newspaper clippings. They were asked to make a collage that best represented their views of Nestlé from words and / or pictures. It was all positive with the conclusion that Nestlé is representative of quality and very active in communities.

Positioning Nestlé To Win With Key Opinion Leaders

Editorial published

in the Gleaner on

Monday, Dec. 1, 2014

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Can you �nd all the9 faces in this picture?

Answer:on backpage

Usually at the start of a new year, our cheerful & merry

December attitude is replaced by guilt over our jolly

indulgence. Make Nutrition, Health and Wellness a

priority throughout the holiday season and into

the New Year.

Do you �nd yourself making the same New Year’s Resolution year after year –to lose 10 lbs, exercise more frequently, quit smoking, drink less; spend more time with the family? Yes I know; more and more, we seem to document and promise ourselves to do things differently, to change but like the year before, the months roll by and we �nd ourselves right back where we started December 31st the previous year. I asked some fellow team members just yesterday – about their 2015 New Year’s Resolution (s); the answer they gave –not to make one.

Making New Year’s resolutions are not necessarily bad. What we need is to make them simple, achievable and inspiring. If it makes it any easier, don’t call it a resolution but a commitment to change something in your life that is worthwhile and no matter the challenge, stay positive and stick to them.

Happy Holidays and a Healthy 2015

These are some recommendations for you:

People are so worried aboutwhat they eat between

Christmas and the New Year, when they should be worrying about what they eat between

the New Year and Christmas Feeling good on the inside can help you look good on the outside

4 5Choose the stairs Eat Smart at Christmas Parties

LOOK BEYOND THE OBVIOUS

OCT

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EC 2

014

P6

2014 a Challenging Year Which Presents Opportunities for 2015 Change is the law of life and those who look only to the past or present are certain to miss the future - John F. Kennedy

Without a doubt, 2014 was a hectic and challenging year given the state of the macro economy and increases we have had in commodity prices. Our performance was not as we had set but through the myriad of obstacles, we have had some achievements; performing well against our competitors and maintaining our leading market share positions in key categories. It gives to reason that we must embrace change and be selective in our activities, prioritising those that will deliver the biggest “bang for the buck”.

2015 will not be “a walk in the park,” but we must not allow temporary set-backs to blind our vision of the opportunities that

exist. Let’s start 2015 on a strong note, promising what we can deliver and delivering what we promise. I have every con�dence in our ability to win but our success must be a collaborative effort from each of us across all functional areas. As we seek to deliver our goals in the year of our 75th anniversary - 2015, our objectives are threefold:

Rival the competition and ensure that we increase our on-shelf visibility and distribution opportunities across all route-to-market channels

Achieve set targets namely; Net Net Sales (NNS) organicgrowth (OG), real internal growth (RIG) and operational pro�t (OP1)

Drive market share gains in pillar (SUPLIGEN, MILO) and strategic categories (MAGGI , NESCAFÉ)

I wish you a great holiday with your family and look forward to seeing you all in 2015, Refreshed, Revived and Ready to tackle the challenges of 2015 with positivity, courage and an attitude to win!

A Time to Celebrate and Give Thanks2014 has been an demanding and stimulating year for the business but through it all we have made some signi�cant gains

Safety; 1,515 days of without a lost time accident = more than 4 years.

Passing of several audits (Food Safety, US Military, FDA, Bureau of Standard, Public Health, Ministry of Agriculture, Boiler & Ammonia etc.).

Signi�cant reduction of energy consumption with the running of one air compressor and boiler for the entire factory.

Installation of the new generator which reduces production shortfalls during the rainy season.

Upgrading of the �re�ghting system reduces the risk of losing products or equipment in case of �re and, as a consequence, will reduce our insurance fee.

The gains we have made could not have been achieved without the support from each of you. As you look forward to your vacations and time to spend with family and friends, please be safe, enjoy the festivities and I look forward to seeing you all in 2015.

Merry Christmas and a Happy New Year.Fritz MesserliFactory Manager

Kenneth RagoonathFinance Manager

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I would like to take this opportunity to thank every department for the support and contributions throughout this past year. Our vision as a company has been and remains unchanged - to enhance the quality of life of

everyone, our products and services touch – our consumers, customers and all stakeholders. Projects such as the Nestlé Schools Wellness Fiesta, “Munch n Learn” culinary insight sessions, Nestlé - Breakfast Starts Here Campaign; Nutrition programs in schools, and stakeholder convening sessions have aided our ambition of becoming the leader in Nutrition, Health and Wellness. We have made some strides this year but we still have a far way to go to deliver the objectives in 2015 and into the future. Our resolution in 2015 is to protect our reputation and to keep focussed on our vision.

Another milestone reached is our engagement with consumers via the digital space and we are happy to say that we have surpassed several of our KPIs set for Facebook. Accelerating our efforts in 2015 is a must and will see our expansion into the digital ecosystem to include Instagram and Twitter.

The entire CC&cRM team have worked extremely hard this year and it is our anticipation that our projects and actions become like breathing, i.e. disciplined and rhythmic to give us more time to focus on you, our consumers, customers and all our stakeholders along the journey of achieving nutrition & health excellence. We have recently received the results of our Corporate Equity Monitor – a survey conducted with consumers to determine their emotional connection with Nestlé. The results highlighted both improvements and gaps which we will work to close during the next 12 months but we will need your continued support to amplify our messages to your family and friends.

At this time, on behalf of my team, I wish for you a season �lled with nothing less than the best, good food, good company and a good time. Enjoy the festivities and may the New Year be fun, pleasurable and successful. In all your enjoyment, please do not forget the spirit of the season…give love and spread joy to others. May your biggest dreams be realized for 2015.

Christmas is also about family, friends, caring and sharing. As a company, we have had some challenging years which have surely impacted our collective stress levels, attitudes and behaviours. Certainly, the challenges will continue into 2015 and beyond, as the global and local economies continue their erratic movements. However, we must remember that to succeed we need a positive mind-set. We need to believe that the problems are not insurmountable, that together we can and we will achieve our goals.

In 2015, we have another opportunity to re-emphasize and demonstrate that our vision of Nutrition, Health and Wellness is truly the right one. For us to succeed, all of us must become true ambassadors by embracing our vision, by practicing what we preach, ensuring that we take care of our bodies, minds and spirits.

It is with this awareness and your feedback, that we have prioritized plans to drive the NHW principles through a very robust Internal Wellness Programme in 2015! It is only by making sure that we are living our best lives possible, that we can be the best employees and contribute to the success that we need to achieve personally and professionally in the years to come.

So let’s start this Christmas by enjoying but not overindulging; by caring, sharing and looking out for each other by using our resources wisely, by driving safely on the roadways, and encouraging others to do the same. I wish you all the very best of everything for you and your family.

Wishing You Health, Happiness and Wellness This ChristmasWhat is Christmas? It is tenderness for the past, courage for the present, hope for the futureAgnes M. Pharo

Merry Christmas and a self-ful�lling New Year to you all!

Happy Holidays!

Holding True to Our NHW Vision in 2015 & BeyondTo become recognized as the leading Food, Nutrition, Health & Wellness Company in the hearts and minds of all Jamaican Consumers & Customers by enhancing their quality of life

Vision:

Shawna KiddCorporate Communications & cRM Manager

Keisha PalmerHuman Resources Manager

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Nestlé on Facebook: Engaging Consumers at the Clickwww.facebook.com/nestlejamaica

2014 was a year of exploration, trying new things, embracing change and most importantly of taking giant leaps into the unknown. When we started the year, the word digital was just that - a word - but through the months, we have increased our momentum launching on Facebook in November with structured plans to expand our ecosystem to include other platforms in 2015. Our Facebook page is and will continue to be a convenient pathway to the consumer, a tool to engage and integrate the business strategies with both the online and of�ine world.

Since our of�cial launch on November 5th to date, we have built our fan base to over 11,000 featuring themed days such as #Healthy Bites, #TriviaTuesday; #WellnessWednesday;

#ThrowbackThursday; #FitnessFriday. The Corporate Facebook platform has been working to break down the silos and is being used to integrate the product brands under the umbrella of the parent brand - Nestlé.

In 2015, Digital for Nestlé will not be isolated to Twitter, Facebook and the like, but we will also be ‘socialising’ Consumer Services, transforming it to serve as a consistent proactive/reactive engagement channel, covering multiple contact points under a new platform called ENGAGE. The overarching objective is to improve the experience for the consumer. All of these engagement opportunities will help build trust as well as protect our reputation.

Digital enables everybody to connect to anybody anywhere in the world at any time of the day and its important to always be listening carefully and monitoring the conversations 24/7

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Virginia Barria Visits Jamaica & Launched Nestlé Jamaica Facebook PageIt was a hectic but rewarding trip for Virginia Barria, Vice President Operations Zone Americas, who visited with Steve Raffé on November 5th-6th as a means of getting acquainted with the team and the business operation. The 30 hour stay, despite its brevity showcased the magnitude and excellence of our in market executions. From in trade visit, the breadth and width of our brand presence on shelf to viewing the execution of the customary free health checks, Virginia gave positive feedback and shared valuable insights experienced in other markets.

The visit continued with a trip through the meandering thoroughfare across the scenic “Flat Bridge” to the Factory where the team earned bragging rights for the # of days without accidents as well as cost saving measures implemented. After a thorough business review both at Bybrook and Head Of�ce, Virginia did us the honour of of�cially launching our Corporate Facebook page with the cutting of a red ribbon.

It was also a special time for the Nestlé team to bid farewell to a well-loved ‘kindred spirit’ who touched many hearts, imparted wisdom and demonstrated great leadership to the Nestlé Jamaica Organization in his tenure here as Country Manager.

Steve Raffé at the end of 2014 may be retiring from Nestlé but not from the hearts of those he led and will be remembered for his pronounced love for Red Stripe, passion for people and stellar business acumen.

On Saturday, December 13th, employees and their families came together to provide tasty goodness to over 150 homeless persons at the KSAC Poor Relief Shelter located at 60 Hanover Street. This initiative was an opportunity for us to engage and assist the KSAC in providing a tasty and nutritious chicken soup �avoured with MAGGI Soup It Up. In addition, the team bellowed

in sweet harmony Christmas carols that �lled the neighbouring communities. Nestlé supports the KSAC with donations of products – BETTY SCM, MILO and MAGGI on a monthly basis as a part of the company’s feeding program. It was an event that provided an increased sense of self-worth and morale boost evident in the ‘word cloud’ below. The bigger the words, the more it was repeated by the team members in expressing how they felt from the day’s activity.

Nestlé Supports Community Involvement: Feeding the HomelessHow beautiful a day can be when kindness touches it

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As we come to the close of another challenging year, we must �rst give God thanks for the support in driving and motivating the organization, especially the Sales team. In addition, thanks to our colleagues in the Factory, DC , Finance, HR and the extended Supply Chain team (Customer Service & DSP) for your continuous support. Notwithstanding, special thanks to our families who have been a tremendous support. Be safe, enjoy the yuletide season, stay committed and let us look toward continuous improvements in 2015. Peace and love from Sales!

Happy Christmas From Nutrition

Hats off to 2014…gear up for 2015!

2014 has been a year of challenges, changes and new opportunities. We have sought to �nd new ways to add value and to satisfy the needs of our consumers, both internal and external in an ever-changing environment. We’ve done this by introducing new products and connecting with our consumers through social media and promotional activities. We successfully rolled out NESTUM® Yoghurt early in the year and now at year end are proud to unveil another innovation, NESTUM® in

pouch formats. These new EconoPacks will provide a more affordable offering for our consumers. We trust they will embrace the new formats as we continue to work together to navigate these dif�cult times.We especially want to thank you our internal consumers for providing invaluable feedback and support throughout the year. Your comments, suggestions and constant challenges were good for the business as they kept us on our toes and forced us to look critically at our offerings!! As we come to the end of 2014 (and begin to look to the year ahead) it is our wish that we will continue to work together to achieve our common goals.Team Nutrition wishes for you and your families a NESTUM® Christmas and an Econo Pack New Year!

Stephen SummersSales Manager

Dianne ThompsonBusiness ManagerInfant Nutrition

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From All Of Us At The Factory...

We have had a good year working together. Tis the season to be merry & have fun with each other. Merry Christmas!

As we approach the end of the year, it is customary to re�ect on our triumphs and challenges but let us instead look forward. In 2015, let us focus on bringing even more value to the company and our consumers. Let us not forget to �nd the right balance and appreciate the important things in our lives – family, friends and good health.

On behalf of the CCSD team, I wish for you a blessed and holy Christmas and a prosperous New Year!

On behalf of the Marketing team we would like to wish you and your family a peaceful and happy holiday. We thank you for your support throughout 2014 and look forward to sharing with you new campaigns, activations and promotions to delight, excite and engage with our consumers.

Towering into 2015…Celebrate the Season... Embrace the Year to Come

Richard DunbarCCSD Manager

Sean WallaceMarketing Manager

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NestOUR

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5S...Coming Soon!A method of creating a clean & orderly workplace.

Empowered and motivated to achieve our goals: Zero Waste, One Team and 100% Engagement.

NCE Pillar Members sharing a YES moment

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