Our Digitalisation Journey Robots, Chatbots and RPA · 10/14/2019 · Robotic Process Automation...

Our Digitalisation Journey...

Robots, Chatbots and RPAPuspa Yeow & Jessie Kom

Oct 2017 - Feb 2018

BOBBIETP’S FIRST SOCIAL ROBOT

May 2018

ROBBIELIBRARY INVENTORY ROBOT

Aug 2018

UTILISATION OF ROBOTIC

PROCESS AUTOMATION (RPA)

19/09/2019 OUR DIGITALISATION JOURNEY... ROBOTS, CHATBOTS AND RPA

Timeline

Nov 2018

ASK COPPIECOPYRIGHT CHATBOT

Dec 2018

BIGMAXLIBRARY SOCIAL ROBOT

Apr 2019

ASK LIBRARYLIBRARY CHATBOT

Apr 2019

LANDBOTGUIDED CHATBOTS


Timeline

Bobbie TP’s First Social Robot

Tasks:

- Welcomed and ushered guests

- Conducted polls

- Promoted collections, e.g. newspaper.

- Modeled for selfie/wefies

Left due to lift integration issue.


Check out the video!

Robbie Library Inventory Robot


- Increases awareness and interest in Robotics and their applications

- Does stock-taking of Open Shelves collection weekly

- Scans items’ RFID tags

- Provides reports, e.g. Exception, Missing.

- Scanned location of items are imported into Library system and shown in catalogues for easier retrieval.

- Saves 16 staff, 1 hour daily each, from re-shelving books

Try it out!

Ask CoppieCopyright Chatbot

- 1st Joint-Polytechnics (5 Polys) chatbot

- Serves as virtual Copyright Advisor for users from all the Polytechnics.

- Provides instant and consistent answers across all Polytechnics for basic and straightforward copyright queries.


Check out the video!

A collaboration with TP’s School of Engineering's Robotic and Automation Centre (RAC).

Tasks:- Recognizes and greets VIPs- Promotes Library resources/events - Engages library patrons with interactive quizzes and

activities- Concierge for upcoming TP Heritage Gallery

BigMaxLibrary Social Robot


Try it out!

Ask Library Library Chatbot

- Joint initiative between SP and TP.

- Provides a 24x7 channel for users to enquire on all matters concerning library services, facilities and resources of both Polytechnics’ libraries.


- Subscribes to Landbot.io, a web tool to create guided conversational user interfaces.

- Creates interactive content to increase user engagement, e.g. quizzes and micro-learning modules.

- Interactive content are used in Subject Guides, BigMax, etc.

LandbotGuided Chatbots


Fake News Just for Fun

Robotic Process Automation (RPA) Botsfor some repetitive and labour-intensive tasks

I. RBR Housekeeping

II. Exam Papers Ingesting

III. eResources Stats Compiler

IV. Adobe Software Loan Management

V. eBook URLs Checker


Check Instructor’sreply

LIB Mailbox Update statusIn listing

Send email to Instructor

Copy listing into Excel

Launch and loginto Aleph

Generate RBR itemslisting in Aleph

Go through each item in listing

Get Instructor namefor title

Compose email from template

Check Instructor namein Outlook

Move email into respective folder

Staff

RPA botFollow up on action items

RBR Housekeeping - Overview


Launch bot


RBR Housekeeping - Video

YEARLY… MAN HOUR SAVINGS…

485 HOURS

No. of titles 969 (as of Apr 2019)

Time taken per title 30 mins

Frequency Yearly

RBR Housekeeping – Time Savings


EXAM PAPERS INGESTING

No. of papers/round 100+

Time taken per round 40 hours

Frequency 4x/year160

HOURS

ADOBE SOFTWARE LOAN

No. of request/day 10

Time taken per request 20 mins

Frequency Daily800

HOURS

EBOOK URLS CHECKER

No. of URLs 60,783

Time taken per URL 30 secs

Frequency Monthly6078

HOURS

ERESOURCES STATS COMPILER

No. of databases 15

Time taken per database 20 mins

Frequency Monthly60

HOURS

Potential Time Savings Per Year


7583HOURS

1. RBR Housekeeping – 485 hours

2. Exam Papers Ingesting – 160 hours

3. Adobe Software Loan – 800 hours

4. eBook URLs Checker – 6078 hours

5. eResources Stats Compiler – 60 hours

Potential Total Time Savings Per Year


1. Initiate and embrace innovations

2. Transform the way we work, our processes and services, our mindset, our

capabilities

3. Bots minimises human errors

4. Bots help to take away tasks, not jobs.

5. Free staff to work on higher-level tasks, value-added services, attend

training, be creative, etc.

6. Staff acquire new skillsets and confidence working with bots.

7. Connect with users digitally and raise awareness on robotics

Key Learning Points


Thank You

Puspa Yeow Jessie Kom

Director / Chief Librarian Assistant Manager / Librarian

Temasek Polytechnic Library Temasek Polytechnic Library

[email protected] [email protected]


Our Digitalisation Journey Robots, Chatbots and RPA · 10/14/2019 · Robotic Process Automation...

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