Ounce Of Prevention - the Costa Concordia Disaster
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An Ounce of Prevention
The “Costa Concordia” Disaster
An Ounce of Prevention - The Costa Concordia Disaster
Facts:• Length – 290 meters (about 970 feet)• Displacement – over 51,000 tons• Capacity – 3,700 passengers; 1,100 crewmembers• Began service – July, 2006• Ran aground off Isla Giglio coast about 22:00 hours
(10 p.m.), local time, on January 13, 2012• 11 known dead (as of Jan. 19); number of missing
unknown, estimated to be 20
Reuters photo
Satellite photo – AP Digital Globe
Associated Press photo
Guardia Costiera / Reuters
Reuters
Hull Damage (Reuters)
Underwater view of hull damage (Guardia Costiera)
Coast Guard diver (Guardia Costiera-Reuters)
An Ounce of Prevention - The Costa Concordia Disaster
Issues:• Ship’s captain accused of deviating from course without
authorization• Captain under house arrest, charged with manslaughter and
leaving his ship (dereliction of duty)• Captains not required to file cruise plans – in contrast, all
pilots/aviators required to file flight plans• Nothing in commercial shipping or cruising like system of air
traffic control, transponders required for airplanes• About 2,500 tons of fuel still on board – no leakage as of
Jan. 20• Question of what to do with CC (scrap or repair) unresolved
An Ounce of Prevention - The Costa Concordia Disaster
What to do now:• Account for missing• Remove fuel• Remove ship – dismantle or repair• Take corrective action• Develop, implement preventive action• Learn from mistakes
An Ounce of Prevention - The Costa Concordia Disaster
Corrective action• Clause 8.5.2 of ISO 9001 (Quality Management
Systems Requirements)• Eliminate the causes of nonconformities to prevent
their recurrence– Ensure the problem doesn’t happen again by removing
root cause(s)– Ex., review company policies and revise where needed;
give CG power, resources to enforce regs. (e.g., evacuation drill prior to departing)
An Ounce of Prevention - The Costa Concordia Disaster
Preventive action• ISO 9001, clause 8.5.3• Eliminate the causes of potential nonconformities to
prevent their occurrence– Ensure the problem doesn’t happen to other ships, crews– Identify weak spots – people, processes, materials– Improve training, hiring practices– Implement technologies (transponders, satellite guidance,
traffic control, etc.)– Add automation, where possible
An Ounce of Prevention - The Costa Concordia Disaster
Are there lessons for small business in this?• Implement best practices – exceed regulations,
industry standards where possible• Correct deficiencies – document processes;
implement procedures (reviewing/revising as needed)
• Design, implement preventive measures when you recognize potential for problem
• Policy – encourage positive behavior (policy usually written in response to problems – “don’t do it any more”)