Otterbacher, Jahna. 2009. 'Helpfulness' in online communities: a … · 2014. 9. 2. · Product and...

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Transcript of Otterbacher, Jahna. 2009. 'Helpfulness' in online communities: a … · 2014. 9. 2. · Product and...

  • Otterbacher, Jahna. 2009. 'Helpfulness' in online communities: a measure of message quality. Proceedings of CHI, 955-964.

  • Ghose, Anindya and Panagiotis Ipeirotis. 2011. Estimating the helpfulness and economic impact of product reviews: Mining text and reviewer characteristics. IEEE Transactions on Knowledge and Data Engineering 23(10): 1498—1512


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