Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help

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Transcript of Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help

  • 1. 1 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

2. OTM Self Help and Workingwith Oracle SupportElisabeth PlessisOracle Support Manager 3. Safe Harbor StatementThe following is intended to outline our generalproduct direction. It is intended for informationpurposes only, and may not be incorporated intoany contract. It is not a commitment to deliver anymaterial, code, or functionality, and should not berelied upon in making purchasing decision. Thedevelopment, release, and timing of any featuresor functionality described for Oracles productsremains at the sole discretion of Oracle.3 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 4. Program Agenda Troubleshooting Working with Support Resources4 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 5. Troubleshooting5 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 6. Troubleshooting Understanding the Issue OTM Logs Research Resources6 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 7. TroubleshootingUnderstanding the Issue What are you trying to accomplish Create a Multistop Shipment What is the expected result Plan 2 orders resulting in one Multistop (A-> B->C) using Service ProviderHB What is happening 2 separate shipments are created The wrong Service provider (CD) is selected for the multistop shipment7 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 8. TroubleshootingOTM Logs How to setup logs Note 562686.1 - How To Turn On/Off Logging Options in OTM and LogCollection What to turn on in the log Note 387267.1 - What To Turn On In The Logs BulkPlanMilestone logging is key in understanding the flow of planningissues8 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 9. TroubleshootingOTM Logs9 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 10. Troubleshooting OTM Logs10 Copyright 2012, Oracle and/or its affiliates. All rights reserved. 11. Troubleshooting OTM Logs Can the test case be simplified to reduce the amount written to the log Start with a basic set of debugging and add once area in the log isnarrowed Make sure the entire process is captured Bulk Plan example: start: Planning Total 2 orders ready for bulk planning end: PlanningUpdating bulk plan result: