Other Requirements - y5j7q4x8.rocketcdn.me · Web viewKnowledge of database management and...
7
Role Description and Person Specification Fundraising and Database Administrator Salary £18,500 – £20,500 (pay band A) Pension. Reporting to Senior Fundraising Manager 37.5 hours per week, flexible working will be considered Based at Charity Headquarters in Newquay Key relationships internal Key relationships external Fundraising Team Supporters Finance Team Community Groups/Local Business Communications & Marketing Team Lottery Supplier Volunteer Manager Fundraising Bodies Volunteers Database Supplier All HQ Staff Banks / Loomis Charity Shop Managers Local Authority Operations Team Cornwall Air Ambulance has been flying for over 30 years, attending nearly 29,000 missions to those in need of urgent medical attention. We are tasked to over 1000 missions every year and our crews bring lifesaving critical care throughout Cornwall, the Isles of Scilly and beyond. In April 2020, we saw the arrival of our brand new AW169 helicopter, a lifesaving ‘Emergency Department’ for the skies. Saving lives is the charity’s mission. Despite the pandemic, illness and injury were not put into lockdown, and it was incredibly important that the charity operations adapted to make sure the crew and helicopter respond to those in their hour of need. It costs £5m per year to run the charity which is funded through the amazing generosity of our supporters. Fundraising and Database Administrator – November 2020 1
Transcript of Other Requirements - y5j7q4x8.rocketcdn.me · Web viewKnowledge of database management and...
Role Description and Person Specification
Fundraising and Database AdministratorSalary £18,500 – £20,500 (pay band A) Pension.Reporting to Senior Fundraising Manager37.5 hours per week, flexible working will be consideredBased at Charity Headquarters in Newquay
Key relationships internal Key relationships external
Fundraising Team Supporters Finance Team Community Groups/Local Business Communications & Marketing Team Lottery Supplier Volunteer Manager Fundraising Bodies Volunteers Database Supplier All HQ Staff Banks / Loomis Charity Shop Managers Local Authority Operations Team
Cornwall Air Ambulance has been flying for over 30 years, attending nearly 29,000 missions to those in need of urgent medical attention. We are tasked to over 1000 missions every year and our crews bring lifesaving critical care throughout Cornwall, the Isles of Scilly and beyond.
In April 2020, we saw the arrival of our brand new AW169 helicopter, a lifesaving ‘Emergency Department’ for the skies.
Saving lives is the charity’s mission. Despite the pandemic, illness and injury were not put into lockdown, and it was incredibly important that the charity operations adapted to make sure the crew and helicopter respond to those in their hour of need.
It costs £5m per year to run the charity which is funded through the amazing generosity of our supporters.
By joining our incredible team you can be part of the future to help and sustain the income of the charity, so “Future lives depend on you”.
Key ResponsibilitiesThe post holder will be responsible for providing customer service support to the charity’s donors, through face to face interaction, telephone and email. The data management of supporter records, including processing high volumes of data, segmentation of information for accurate reporting and analysis, which provides support for fundraising activities and initiatives.
Fundraising and Database Administrator – November 20201
AuthorityThe Fundraising and Database Administrator will report to Senior Fundraising Manager.Working in collaboration with other Fundraising and Database Administrator.
Meeting attendance may include (this list is not exhaustive)
Interdepartmental staff and team meetings Task and finish groups and working groups Training Supervision with line manager Meetings with volunteers Meetings with fundraisers and groups (general public)
Principle Accountabilities of the Role
1. Provide administrative support to the Senior Fundraising Manager, fundraising team and the wider office including all telephone and general enquiries, meet and greet supporters, dealing with incoming correspondence and appropriate responses, and ensuring the timely dissemination of enquiries / information to relevant personnel.
2. Responsible for efficient and consistent data entry and maintenance of supporter records on CRM system, including importing and reconciling online payment and donor data, ensuring data protection legislation is adhered to.
3. Prepare personalised thank you’s and correspondence, giving supporters a positive experience of the charity. Maintaining standard letter templates for relevance. Organising and distributing appropriate fundraising materials as required.
4. Filtering of data for segmentation purposes, including analysis and preparation of campaigns and mailshots. Proof-reading of e-newsletter.
5. Responsible for weekly and monthly banking and reconciliation. Co-ordinating the cash counting process, including Loomis collection and volunteer rota.
6. Dealing with all queries regarding gift aid declarations, lottery, regular giving, data protection, legacy updates and complaints, as per the charity’s policy and procedures. Updating donor records as appropriate.
7. Championing gift aid to maximise gift aid declarations for the charity.8. Investigating returned and incomplete supporter payments.9. In conjunction with the Volunteer Manager, support the recruitment and training of
volunteers to assist with administrative support for the charity.10. Managing efficient and appropriate filing and administration systems including the
maintaining of fundraising stock and ordering of office supplies.11. Undertaking research as and when required, to support fundraising activities.
Other Requirements
1. Act as an ambassador of Cornwall Air Ambulance at all times.2. Understand and comply with all relevant charity legislation, data protection and
Cornwall Air Ambulance Trust policies and procedures.
Fundraising and Database Administrator – November 20202
3. Ensure supporters are communicated in a timely and accurate fashion with sensitivity and care, building their loyalty of Cornwall Air Ambulance Trust
4. Attend fundraising events, networking and activities outside of normal working hours including weekends and Bank Holidays as required.
5. Adopt and promote the positive behaviour culture of Being Proud to be Cornwall Air Ambulance
6. To undertake any other duties as shall be deemed appropriate by the Senior Leadership team
The above is not exhaustive, and the post holder may be required to perform other duties appropriate to the role.
Fundraising and Database Administrator – November 20203
Person Specification
Fundraising and Database AdministratorCharity Headquarters in Newquay
Attributes Requirements Method of AssessmentEssential Desirable
Qualifications, training &
professional membership
GCSE English and Mathematics Business Administration Qualification
Application Form
Knowledge & experience
Experience of providing customer support in a customer service environment
Knowledge of database management and segmentation of data to be able to produce reports
Proven experience in an administration role
An understanding of data protection legislation
Experience of Fundraising CRM Databases
Experience in a Fundraising or Not for Profit environment.
Experience in project or event management and being part of a project team
Working with volunteers
Application FormInterview
Skills & abilities
Strong customer service skills
High level of accuracy and attention to detail
Ability to self-start and prioritise workloads with conflicting deadlines
Excellent analytical and problem-solving skills
Exceptional communications skills – both verbal and written
Advanced IT skills including MS Office packages, in particular Outlook, Word, Excel, Power-point and CRM databases
Proven research projects Application FormInterview
Fundraising and Database Administrator – November 20204
Personal qualities
Self-motivated and conscientious
“Can-Do” attitude
Compassionate
Team Player
Enthusiasm and passion for Cornwall Air Ambulance’s work
Interview
Other
Willingness to undertake out of hours work when required
Full UK driving license Interview
How to Apply
To apply for this position please complete the Application Form, carefully setting out how your qualifications, experience and knowledge matches the principal accountabilities of the role and the person specification. Send with CV and a covering letter to:
Jackie DavisCornwall Air Ambulance TrustTrevithick DownsNewquayCornwallTR8 4DY
The closing date for applications is midday on Thursday 10th December 2020.
Interviews will be held week commencing 14 December 2020.
Fundraising and Database Administrator – November 20205
