Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience;...

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Osteopathic International Alliance Montreal, Canada 27 th September, 2015

Transcript of Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience;...

Page 1: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Osteopathic

International Alliance

Montreal, Canada 27th September, 2015

Page 2: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Collecting practice-based

PROM data using a web

and mobile app

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Background to the study

• Data collection in the USA;

• Retrospective data collection in the UK

- Profession-wide

- Individual practices

- OEIs;

• Prospective Standardised Data Collection

(Fawkes et al, 2012).

Page 4: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

What are PROMs?

A PROM is essentially a form of

questionnaire whose objective is to

measure a patient’s health status.

Page 5: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Different uses of PROMs

• Measuring effectiveness of care;

• Fostering discussion with patients;

• Monitoring progress;

• Use as a decision aid.

Page 6: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

PROM data collection in

osteopathy

• Systematic review;

• Qualitative study with patients;

• Qualitative study with

osteopaths.

Page 7: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Osteopaths’

views

Page 8: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

General views;

Concerns;

Potential advantages and

disadvantages.

Page 9: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Patients’ views

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General views;

Time;

Location;

Concerns;

PROM formats.

Page 11: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Piloting the PROM app

OEIs

Private practices

Feasibility

Test-retest reliability

Responsiveness

Page 12: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

How does the system work?

• Information package for osteopaths;

• Code for individual osteopaths;

• Acute/chronic;

• Explain to patients about the study;

• Provide a PIS and code for patient.

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Page 14: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 15: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 16: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 17: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 18: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 19: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 20: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29
Page 21: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Follow up data

One week;

Six weeks;

Patient satisfaction;

Patient experience;

Global change in health.

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Pilot data

T

T

T T

T

T

T

0

2

4

6

8

10

12

14

16

18

20

18-29 30-39 40-49 50-59 60-69 70-79 80-89

Age of participants

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T

T 0

10

20

30

40

50

60

70

80

Ethnicity

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0

5

10

15

20

25

30

35

40

45

50

Very good Good Fair Bad Very bad

Number of patients

General health status

General health status

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22.5% 21.1%

14.4% 14.4% 13.4% 13.4%

1% 0

0.05

0.1

0.15

0.2

0.25

Same day 1 day 2 days 3 days 4-6 days 7 or more days No response

Waiting time to first appointment offered

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0

20

40

60

80

100

120

0-6 weeks 7- 12 weeks 13 weeks or more No answer

Duration of symptoms

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0

2

4

6

8

10

12

Completely recovered Much improved Slightly improved No change

Change in symptoms at 6 weeks

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0

5

10

15

20

25

30

Very Good Fairly Good Neither Good NorPoor

Fairly poor Very poor

Number of patients

Experience of osteopathic care

Test-retest

Responsiveness

Feasibility

Page 31: Osteopathic International Alliance Montreal, Canada · Patient satisfaction; Patient experience; Global change in health. Pilot data T T T T T T T 0 2 4 6 8 10 12 14 16 18 20 18-29

Thank you OIA for their invitation to present

this work and pilot data;

Institute of Osteopathy for funding

the development of the app.

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Next steps

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Questions