Oss survey 2013 - Human Resources Presentation

Charles Sturt University Voice

Survey - 2013

What is the Voice Survey?

WHAT• Voice Survey is an employee opinion survey that has been

developed to measure work practices.

HOW• It correlates employee opinions with a set of items to predict which

work practices will have the greatest impact on employee satisfaction, performance and CSU outcomes.

WHY• It provides data for CSU to act to improve work practices that will

engage employees and improve performance and sustainability.

• Assesses CSU’s performance across a broad range of HR and general management practices

• Benchmark the performance of various organisational units within CSU

• Compare scores from the CSU 2013 Voice Survey against results from 2010, 2006 and 2003

• Benchmark performance against 27 other universities and over 2500 external organisations

Purpose

Voice Project Survey Report, (c) Voice Project Pty Ltd.

The 2013 survey :

• Will be based on a core set of questions drawn from the Voice Survey and a number of tailored questions specific to CSU

• Comprise a total of:123 agree/disagree questions, 2 open-ended questions19 demographic questions

• Looking to achieve a high response from staff (68% completions for 2010 or 1346 surveys from a targeted population of 1948)

Methodology


Using the Results• Voice will provide overall results to show areas of strength/areas to

be addressed.

• Vice-Chancellor will identify key priorities for CSU after viewing the results and comparing with 2003,2006 and 2010 surveys

• CSU is committed to reporting back to the employees and engaging them in developing strategies to address results

• Managers are to ensure action is taken in response to the results as part of the planning and improvement process and review progress regularly.

VC Initial Analysis 2010 Highlights

• Job satisfaction has remained consistently high at 80% across the last two surveys. Other indices of Intention to Stay and Organisational Commitment remain stable and once again either equal to or above other universities -

• There is strong confidence in staff responses to the Progress of the University including our overall organisational direction, our focus on results, the mission and values of CSU.

Highlights continued…

• Staff responses about the People at CSU – the talent, teamwork and motivation and initiative of their peers - remains strong and has increased since the last survey.

• Staff report a strong Performance Focus across the University both at a University level and an individual level.

• In relative terms we have significantly improved in the Facilities,

Leadership and Career Opportunities indicators, although there is still work to be done in these areas.

TechnologyTechnology

FacilitiesFacilities

ProcessesProcesses

SafetySafety

ResourcesResources

PURPOSE

Cross-UnitCooperation

Cross-UnitCooperation

Recruitment& Selection

Recruitment& Selection

InvolvementInvolvement

Learning &Development

Learning &Development

Rewards &Recognition

Rewards &Recognition

PerformanceManagement

PerformanceManagement

CareerOpportunities

CareerOpportunities

SupervisionSupervision

LeadershipLeadership

Results Focus

Results Focus

Organisation Direction

Organisation Direction

EthicsEthics

Mission & Values

Mission & Values

Role ClarityRole Clarity

DiversityDiversity

TalentTalent

Motivation & Initiative

Motivation & Initiative

TeamworkTeamwork

Community Engagement

Community Engagement

WorkloadWorkload

TeachingTeachingWork/Life Balance

Work/Life Balance

WellnessWellness

FlexibilityFlexibility

PARTICIPATIONPROPERTY PEOPLE PEACE UNIVERSITY

Medium

>=80%>=80%

50<80%50<80%

<50%<50%

High

Low

Legend

performance overview


ResearchResearch

Professional Activity

Professional Activity

Increased satisfaction since 2006

Decreased satisfaction since 2006

performance details


High >=80% >=80% >=80% >=80% >=75% High

Med 50<80% 50<80% 50<80% SD D M A SA 50<80% 25<75% Med

Low <50% <50% <50% <50% <25% Low

2006 2003 Uni All Ind

%N/A Mean % Fav % Fav % Fav Distribution % Fav %ile Impact On Impact On

Bench Rank PASSION PROGRESSScale Scores

PASSION / ENGAGEMENT 5% 3.9 74% 74% 68% 72% 70% - Organisational Commitment 4% 4.0 74% 75% 69% 75% 61% - Job Satisfaction 4% 4.1 80% 80% 74% 79% 69% - Intention to Stay 7% 3.8 66% 67% 62% 64% 72%

PROGRESS 9% 3.4 52% 55% 54% 16% - Organisation Objectives 10% 3.6 64% 66% 63% 26% - Change & Innovation 10% 2.9 34% 39% 51% 39% 14% - Customer Satisfaction 6% 3.5 56% 61% 72% 60% 15%

PURPOSE Organisation Direction 3% 3.8 69% 72% 50% 61% 59%Results Focus 0% 4.0 74% 69% 72% 68% 39%Mission & Values 1% 4.2 82% 79% 69%Ethics 1% 3.9 73% 75% 73% 70% 51%Role Clarity 0% 4.2 82% 81% 59%Diversity 2% 3.9 71% 77% 71% 72% 27%

PROPERTY Resources 0% 3.4 55% 59% 59% 23%Processes 0% 3.1 41% 39% 41% 14%Technology 1% 3.2 47% 57% 52% 23%Safety 2% 3.8 70% 68% 43%Facilities 4% 3.0 39% 31% 35% 47% 14%

PARTICIPATION Leadership 2% 3.2 47% 41% 36% 44% 22%Recruitment & Selection 4% 3.3 49% 46% 47% 25%Cross-Unit Cooperation 2% 2.7 27% 31% 28% 14%Learning & Development 3% 3.2 48% 50% 52% 27%Involvement 3% 3.1 44% 43% 44% 33%Rewards & Recognition 2% 3.5 59% 59% 49% 55% 52%Performance Management 5% 3.7 66% 61% 55% 67%Supervision 3% 4.0 74% 72% 71% 51%Career Opportunities 5% 3.1 40% 30% 36% 43%

UNIVERSITY Workload 2% 2.6 31% 40% 39% 2%Research 66% 3.5 57% 57% 58%Teaching 66% 3.6 62% 67% 62% 62%Professional Activity 69% 3.4 53%Community Engagament 69% 3.3 49% 50% 48% 53%

PEOPLE Motivation & Initiative 4% 3.9 73% 71% 68%Talent 3% 4.0 76% 79% 75% 63%Teamwork 3% 4.3 85% 86% 85% 58%

PEACE Wellness 3% 3.2 49% 57% 53% 8%Work/Life Balance 4% 3.6 65% 71% 68% 17%Flexibility 5% 3.7 68% 49%

weather map

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academic vs professional staff

academic vs professional staff


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PASSION / ENGAGEMENT 74% - Organisational Commitment 74% - Job Satisfaction 80% - Intention to Stay 66%

PROGRESS 52% - Organisation Objectives 64% - Change & Innovation 34% - Customer Satisfaction 56%

PURPOSE Organisation Direction 69%Results Focus 74%Mission & Values 82%Ethics 73%Role Clarity 82%Diversity 71%

PROPERTY Resources 55%Processes 41%Technology 47%Safety 70%Facilities 39%

PARTICIPATION Leadership 47%Recruitment & Selection 49%Cross-Unit Cooperation 27%Learning & Development 48%Involvement 44%Rewards & Recognition 59%Performance Management 66%Supervision 74%Career Opportunities 40%

UNIVERSITY Workload 31%Research 57%Teaching 62%Professional Activity 53%Community Engagement 49%

PEOPLE Motivation & Initiative 73%Talent 76%Teamwork 85%

PEACE Wellness 49%Work/Life Balance 65%Flexibility 68%

Acad

em

ic S

taff

Pro

fessio

nal

Sta

ff

477 823

68% 77%69% 78%79% 81%58% 71%

43% 56%54% 70%26% 38%50% 61%

63% 73%69% 76%75% 86%64% 78%78% 85%66% 75%42% 63%35% 43%36% 53%61% 76%38% 41%40% 51%45% 51%24% 29%40% 53%36% 49%51% 64%59% 70%71% 77%37% 42%18% 39%58%63%53%49%68% 76%71% 79%81% 87%34% 57%43% 78%61% 73%

Acad

em

ic A

Acad

em

ic B

Acad

em

ic C

Acad

em

ic D

Acad

em

ic E

HE

W 1

-3

HE

W 4

-6

HE

W 7

-10

Execu

tive 1

-5

Oth

er

30 217 99 36 25 79 437 169 43 113

78% 66% 64% 72% 80% 73% 77% 78% 88% 71%73% 67% 62% 75% 84% 73% 78% 81% 87% 71%87% 76% 77% 78% 92% 77% 82% 81% 96% 76%76% 55% 53% 63% 64% 69% 72% 72% 81% 65%

49% 41% 40% 44% 49% 56% 56% 56% 63% 56%61% 52% 51% 60% 59% 64% 70% 74% 77% 64%30% 24% 24% 23% 35% 44% 37% 36% 49% 39%57% 48% 45% 49% 52% 60% 61% 58% 62% 64%

66% 60% 61% 74% 90% 70% 70% 87% 89% 62%78% 68% 69% 69% 82% 70% 79% 70% 82% 76%87% 73% 71% 76% 90% 85% 85% 91% 95% 79%62% 61% 69% 66% 77% 73% 77% 83% 88% 73%84% 75% 75% 84% 98% 84% 84% 87% 93% 81%68% 61% 73% 66% 80% 71% 75% 79% 83% 68%46% 40% 38% 44% 36% 62% 63% 64% 59% 60%34% 34% 37% 38% 41% 53% 43% 45% 48% 42%37% 37% 34% 34% 35% 55% 52% 53% 52% 57%70% 54% 64% 67% 68% 72% 75% 78% 85% 71%40% 37% 35% 34% 23% 33% 40% 41% 36% 44%51% 36% 33% 50% 56% 40% 48% 57% 78% 51%58% 43% 44% 52% 54% 48% 49% 55% 66% 48%18% 22% 24% 27% 36% 29% 28% 28% 34% 27%46% 37% 38% 43% 48% 49% 51% 61% 72% 48%50% 30% 33% 46% 59% 41% 44% 63% 83% 41%62% 44% 50% 68% 62% 53% 63% 68% 83% 62%65% 57% 55% 71% 68% 66% 70% 72% 77% 64%74% 69% 72% 65% 80% 71% 77% 81% 91% 70%48% 33% 33% 48% 45% 24% 42% 48% 60% 39%28% 14% 12% 15% 31% 45% 40% 30% 34% 45%62% 54% 57% 57% 67% 55% 92% 84% 71%64% 59% 62% 60% 73% 41% 100% 100% 74%76% 45% 52% 61% 62% 27% 78% 100% 63%64% 40% 51% 50% 62% 40% 84% 67% 70%86% 65% 65% 70% 68% 69% 80% 73% 82% 69%78% 68% 71% 70% 81% 72% 83% 76% 85% 68%90% 79% 79% 78% 81% 80% 90% 89% 93% 79%49% 31% 26% 32% 45% 59% 58% 52% 49% 57%58% 38% 38% 49% 46% 80% 80% 73% 56% 71%74% 57% 55% 69% 84% 61% 74% 76% 77% 69%

weather map

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classification levelclassification level


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Responses: 1346









weather map

Medium

>=80%>=80%

50<80%50<80%

<50%<50%

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locationlocation


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Responses: 1346









Alb

an

y o

r T

hu

rgo

on

a

Bath

urs

t

Du

bb

o

Wag

ga W

ag

ga

Ora

ng

e

Oth

er

173 351 26 585 51 66

74% 70% 84% 75% 72% 73%79% 70% 87% 76% 67% 74%82% 76% 94% 81% 84% 79%62% 64% 72% 69% 64% 67%

54% 49% 63% 52% 43% 58%68% 60% 75% 66% 59% 66%35% 32% 51% 35% 24% 41%59% 54% 64% 56% 48% 68%

74% 67% 89% 71% 64% 73%76% 70% 82% 75% 80% 77%89% 78% 95% 82% 79% 82%81% 64% 90% 77% 71% 74%84% 82% 94% 82% 82% 81%75% 66% 84% 74% 77% 72%55% 54% 59% 56% 50% 61%45% 41% 48% 42% 26% 42%47% 42% 69% 49% 46% 56%75% 65% 73% 74% 64% 64%61% 34% 76% 33% 34% 48%51% 44% 69% 47% 45% 58%61% 43% 60% 49% 48% 50%27% 28% 41% 27% 19% 31%47% 48% 63% 49% 43% 54%49% 41% 57% 45% 41% 46%64% 56% 63% 61% 44% 60%74% 64% 77% 65% 56% 67%80% 73% 80% 74% 73% 68%42% 38% 57% 41% 32% 40%33% 29% 28% 33% 25% 29%64% 55% 81% 56% 47% 59%62% 55% 80% 62% 63% 80%52% 48% 76% 53% 36% 66%48% 47% 72% 50% 40% 54%76% 74% 76% 72% 62% 81%78% 77% 81% 75% 61% 77%87% 85% 94% 84% 80% 85%49% 47% 54% 50% 45% 46%69% 65% 54% 65% 56% 62%72% 65% 76% 69% 62% 73%

weather map

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50<80%50<80%

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employment status

employment status


Wh

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Responses: 1346









Part

-tim

e

Fu

ll-t

ime

Fix

ed

-Term

Co

nti

nu

ing

Oth

er

(e.g

., C

asu

al,

Ad

jun

ct,

Part

ner)

161 1089 297 878 78

73% 74% 74% 74% 73%73% 75% 76% 74% 76%84% 80% 83% 79% 88%61% 67% 64% 68% 56%

55% 51% 57% 50% 51%66% 64% 70% 63% 57%37% 34% 40% 32% 43%61% 56% 61% 56% 52%

63% 71% 71% 71% 55%75% 74% 78% 73% 70%82% 82% 85% 82% 81%74% 74% 77% 72% 74%83% 82% 84% 82% 82%75% 72% 76% 70% 72%60% 55% 60% 54% 55%45% 41% 42% 41% 40%56% 46% 51% 45% 62%71% 71% 73% 70% 64%48% 38% 43% 37% 47%48% 47% 58% 44% 47%57% 48% 56% 47% 52%30% 27% 31% 25% 32%45% 49% 52% 47% 53%41% 45% 52% 43% 39%61% 59% 64% 58% 62%65% 67% 69% 66% 51%77% 74% 77% 73% 83%34% 41% 44% 39% 43%41% 30% 35% 30% 38%61% 57% 60% 55% 72%63% 62% 68% 60% 66%58% 52% 62% 49% 60%52% 49% 56% 47% 53%78% 73% 77% 72% 75%85% 75% 81% 74% 81%89% 85% 87% 85% 85%57% 48% 53% 47% 53%82% 63% 66% 64% 72%78% 67% 74% 66% 75%

employment basis

employment basis

No

Yes

No

Yes

No

Yes

1233 32 1117 148 1218 44

74% 86% 74% 73% 74% 71%74% 88% 75% 74% 75% 72%80% 87% 80% 79% 81% 72%66% 82% 66% 66% 66% 68%

51% 77% 51% 55% 52% 54%64% 83% 65% 63% 65% 65%33% 72% 33% 41% 34% 34%56% 77% 56% 61% 57% 63%

70% 89% 71% 64% 70% 70%73% 92% 74% 74% 74% 71%82% 92% 83% 79% 83% 74%73% 85% 73% 73% 74% 57%82% 86% 82% 82% 83% 71%72% 84% 72% 72% 72% 61%55% 71% 56% 56% 56% 46%41% 64% 40% 48% 42% 34%47% 71% 46% 56% 48% 43%70% 83% 70% 71% 71% 64%39% 64% 39% 43% 39% 32%47% 72% 46% 52% 47% 39%49% 77% 49% 49% 50% 35%27% 47% 27% 30% 27% 28%48% 76% 48% 54% 49% 41%44% 60% 44% 47% 45% 34%59% 71% 60% 56% 60% 48%66% 85% 66% 64% 67% 57%74% 82% 75% 72% 75% 53%40% 62% 41% 38% 40% 27%31% 49% 31% 34% 32% 25%57% 77% 58% 51% 58% 46%62% 78% 62% 63% 63% 47%53% 76% 54% 45% 53% 39%49% 80% 50% 42% 50% 41%73% 85% 74% 67% 73% 76%75% 90% 77% 67% 76% 74%85% 90% 85% 81% 85% 77%49% 64% 49% 51% 49% 37%65% 65% 65% 61% 65% 54%69% 72% 69% 67% 69% 64%

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aboriginal or torres strait

islander descent

aboriginal or torres strait

islander descent


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english second

language

english second

languagedisabilitydisability

No

Yes

No

Yes

No

Yes

Male

Fem

ale

1243 21 647 614 1144 119 511 728

74% 78% 72% 75% 74% 74% 72% 75%75% 74% 74% 75% 74% 77% 73% 76%80% 84% 80% 80% 80% 79% 79% 82%66% 76% 63% 71% 66% 67% 65% 68%

52% 59% 52% 52% 53% 44% 50% 53%64% 69% 65% 65% 65% 56% 62% 67%34% 43% 34% 34% 34% 33% 32% 36%57% 65% 56% 57% 58% 44% 56% 58%

70% 72% 72% 69% 70% 71% 66% 74%74% 76% 76% 72% 74% 76% 69% 78%82% 75% 83% 82% 83% 79% 78% 86%74% 65% 74% 73% 74% 64% 71% 75%82% 81% 84% 81% 83% 77% 81% 83%72% 65% 72% 72% 73% 62% 75% 70%56% 42% 57% 54% 56% 49% 49% 60%41% 51% 41% 42% 41% 40% 38% 44%47% 41% 47% 47% 48% 37% 45% 50%71% 66% 72% 69% 72% 60% 70% 71%39% 40% 39% 39% 39% 37% 34% 43%47% 50% 47% 48% 48% 39% 45% 49%49% 46% 50% 49% 50% 42% 48% 51%27% 50% 28% 26% 27% 28% 26% 28%49% 44% 49% 49% 49% 44% 48% 49%45% 44% 45% 44% 45% 39% 45% 45%60% 59% 61% 58% 60% 52% 55% 63%66% 68% 67% 65% 67% 61% 63% 69%75% 62% 75% 74% 76% 64% 75% 74%40% 42% 42% 39% 41% 33% 38% 42%32% 22% 31% 32% 32% 23% 30% 33%57% 48% 57% 58% 58% 54% 54% 60%62% 60% 64% 60% 64% 47% 62% 63%53% 40% 58% 48% 54% 42% 47% 59%49% 59% 53% 46% 50% 46% 44% 54%73% 87% 73% 73% 73% 70% 68% 77%75% 84% 75% 77% 76% 75% 71% 80%85% 83% 85% 84% 85% 81% 83% 87%49% 45% 49% 49% 50% 38% 49% 50%65% 53% 68% 62% 66% 55% 63% 67%69% 67% 69% 68% 70% 60% 66% 71%

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disability requiring

work adjustmen

t

disability requiring

work adjustmen

t

parent of

children

parent of

children

carer of persons

other than

children

carer of persons

other than

children

gendergender

Un

der

30

30-3

9

40-4

9

50-5

4

55 a

nd

ab

ove

Less t

han

2 y

ears

2-5

years

5-1

0 y

ears

Mo

re t

han

10 y

ears

121 280 373 211 251 243 328 273 398

72% 72% 76% 72% 76% 74% 74% 74% 74%75% 71% 76% 74% 79% 74% 74% 74% 76%78% 78% 81% 77% 87% 81% 81% 80% 80%64% 67% 71% 66% 63% 66% 66% 69% 66%

60% 54% 49% 49% 52% 61% 52% 48% 50%67% 68% 63% 62% 66% 74% 62% 62% 64%47% 36% 31% 32% 34% 44% 35% 29% 32%64% 60% 54% 53% 57% 64% 58% 53% 54%

65% 68% 72% 69% 75% 67% 69% 70% 73%82% 68% 75% 71% 80% 79% 71% 73% 75%83% 81% 85% 79% 84% 89% 83% 78% 81%83% 76% 73% 70% 73% 79% 75% 71% 71%86% 81% 82% 81% 85% 82% 81% 82% 84%81% 74% 69% 69% 72% 82% 71% 70% 68%62% 55% 53% 57% 56% 59% 55% 51% 57%41% 39% 40% 42% 46% 39% 41% 40% 44%57% 45% 47% 45% 49% 55% 46% 40% 50%80% 74% 68% 66% 71% 74% 67% 71% 71%41% 34% 38% 40% 44% 48% 38% 33% 39%55% 49% 44% 45% 48% 62% 49% 41% 42%61% 51% 48% 44% 49% 67% 52% 42% 42%32% 25% 25% 26% 32% 35% 26% 21% 27%54% 46% 48% 48% 53% 51% 49% 48% 48%49% 47% 42% 45% 45% 51% 45% 42% 42%67% 59% 59% 58% 61% 60% 60% 58% 60%70% 68% 64% 64% 68% 68% 65% 68% 66%83% 75% 76% 69% 74% 81% 74% 74% 72%47% 41% 36% 39% 44% 48% 40% 35% 39%47% 34% 27% 31% 29% 40% 34% 27% 28%60% 60% 54% 50% 62% 64% 56% 53% 56%66% 67% 56% 61% 66% 69% 61% 59% 60%61% 50% 47% 49% 62% 69% 52% 43% 48%40% 53% 43% 43% 58% 61% 47% 47% 44%78% 71% 71% 73% 76% 74% 71% 71% 76%77% 73% 75% 76% 80% 78% 73% 76% 77%88% 84% 84% 86% 85% 85% 84% 86% 85%67% 53% 42% 45% 52% 59% 51% 45% 45%81% 69% 60% 62% 64% 72% 64% 60% 65%78% 74% 66% 65% 67% 72% 71% 66% 67%

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ageage tenuretenure

risk analysis

Medium

>=80%>=80%

50<80%50<80%

<50%<50%

High

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classification levelclassification level


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Diversity 16 Sexual harassment is prevented and discouraged

86%

17 Discrimination is prevented and discouraged

78%

19 Bullying and abusive behaviours are prevented and discouraged

63%

Safety 30 We are given all necessary safety equipment and training

64%

31 Staff are aware of their occupational health and safety responsibilities

74%

Wellness 95 I feel emotionally well at work 57%

96 I am able to keep my job stress at an acceptable level

52%

Intention To Stay 121 I am likely to still be working in CSU in two years time

77%

Aca

dem

ic A

Aca

dem

ic B

Aca

dem

ic C

Aca

dem

ic D

Aca

dem

ic E

HE

W 1

-3

HE

W 4

-6

HE

W 7

-10

Exe

cuti

ve 1

-5

Oth

er

30 217 99 36 25 79 437 169 43 113

86% 79% 85% 83% 92% 87% 91% 90% 93% 80%

73% 69% 79% 74% 92% 73% 84% 87% 91% 74%

66% 50% 66% 56% 72% 69% 66% 74% 72% 66%

64% 51% 60% 63% 61% 60% 69% 72% 81% 64%

74% 63% 64% 72% 74% 79% 80% 77% 84% 73%

60% 42% 37% 50% 56% 63% 65% 59% 65% 64%

54% 35% 31% 36% 60% 62% 60% 58% 51% 60%

82% 68% 67% 72% 80% 84% 82% 80% 91% 75%

text responses

text responses


Two open-ended questions were asked:

Q124 List the three greatest strengths of CSU

Q125 List three ways CSU could be improved

• The following pages summarise the themes arising from these two open-ended questions and provide example responses

• See the CSU Survey Results Folder for a full list of text responses sorted by area

text responses


Themes % Commenting

A. Talent 25%

B. Location/ Campuses 17%

C. Customer Satisfaction 16%

D. Flexibility 11%

E. Distance Education/ Flexible Learning 10%

F. Change & Innovation 10%

Q124 List the three greatest strengths of CSU

72% of participants gave a text response

text responses


Themes % Commenting

A. Processes 21%

B. Resources 18%

C. Leadership 14%

D. Technology 10%

E. Workload 10%

F. Facilities 10%

Q125 List three ways CSU could be improved

75% of participants gave a text response

text responses


Oss survey 2013 - Human Resources Presentation

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