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OSS Community Meeting - OSS Community Management for Dummy
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OSS Community Meeting OSS Community Management for Dummy PantaRei Design Limited Wong Hoi Sing, Edison 2014 Dec 19 th
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Transcript of OSS Community Meeting - OSS Community Management for Dummy
OSS Community Meeting
OSS Community Management forDummy
PantaRei Design LimitedWong Hoi Sing, Edison
2014 Dec 19th
Wong Hoi Sing, Edison● CEO, Founder, PantaRei Design
– 2009, PantaRei Design founded
– 2010, HKFYG YBHK applicant
– 2011, ITF SERAP applicant
– 2011, HKSTP Incu-Tech applicant
● FOSS and Drupal Developer, Contributor and HKDUG Co-founder
– 2000, Debian GNU/Linux 2.2 ('potato')
– 2005, Drupal Developer
– 2008, BarCamp HK Speaker
– 2008, HKDUG Co-founder
– 2011, Drupal 7.x Core Contributor
● https://www.drupal.org/u/hswong3i
PantaRei Design● Everything Changes and Nothing Remains Still● Reinvent Enterprise with Open Source Software and Cloud Computing● Hong Kong based FOSS service provider
– Content Management System (CMS) with Drupal– Cloud Hosting Solution with Amazon Web Services (AWS)– Team collaborate solution with Atlassian
● Business Partner with industry leaders– 2012, AWS Consulting Partner– 2013, Acquia Partner– 2013, Atlassian Experts– 2014, Rackspace Hosting Partner
Outline● Basics of Online Community Management● Build a Productive Online Community● Grow your Community● Assess the Health of Your Community● Take Your Community Offline● Case 1 - Hong Kong Web Developer Group● Case 2 - Codeaholics● Case 3 - Hong Kong Drupal User Group● Q&A
Basics of Online CommunityManagement
● Types– Blogs– Facebook Pages– Forums– E-mail Groups– Social networks
Basics of Online CommunityManagement (cont.)
● Know why communities need management– Understand how people socialize online– Guide community members in the right
direction
Basics of Online CommunityManagement (cont.)
● A manager does more than moderate– Keep the lines of community open– Attract new members– Focus on goals and policies
● Recognize the value– Share knowledge– Create personal or business brand awareness– Get feedback
Basics of Online CommunityManagement (cont.)
Build a Productive OnlineCommunity
● Find your target audience online– Use social networks– Visit other online communities
● Borrow ideas in right way– Do the same thing differently
Build a Productive OnlineCommunity (cont.)
● Collaborate with other communities– Meet community managers– Hold contest for cross-promotion
Build a Productive OnlineCommunity (cont.)
● Communicate with your Community– Make yourself accessible– Decide on a communication method– Create community newsletters– Share hobbies and interests
Build a Productive OnlineCommunity (cont.)
● Listen to your community– Gauge the wants and needs of your community– Find out what others are saying outside your
community
Grow your Community
● Welcome new members– Create a welcome plan for new members– Welcome E-mails and future E-mail Compaign
Grow your Community (cont.)● Encourage community interaction and
involvement– Create an upbeat environment– Interact with members through social networks
● Attract more people to your website
Assess the Health of YourCommunity
● Evaluate community participation– Feedback– Return on investment
Assess the Health of YourCommunity (cont.)
● Pay attention to the numbers– Details on your visitors– Analyze content– Understand your bounce rate– Keep track of subscribers
● Make decisions based on your findings
Take Your Community Offline
● Foster community growth with offlineactivity– Attend conferences and other events– Offer classes and courses– Exhibit trade show and conferences
● Host meetups and tweetups
Case 1 - Hong Kong WebDeveloper Group
● Founded May 28, 2013● 561 members in Meetup● Purpose: learning and sharing the latest in Web
Standard Development● Organized very month; Working day night● Sponsors: For beers, drinks and venue● http://www.meetup.com/HK-Web-Developers/
Case 2 - Codeaholics
● Run for 4 years in HK● 394 members in Meetup (just join)● A group of software developers from HK● The largest regular programmers meet up● Organized very month; Working day night● http://www.meetup.com/Codeaholics/
Case 3 - Hong Kong Drupal UserGroup
● Founded 2008 (after BarCamp HK 2008)● 304 members in groups.drupal.org since 2008● 120 members in Meetup since 2014● Learn more about what Drupal can do and what folks are building
with it● Organized very month; Saturday● Topics are voted by participants● Pizza, snacks and drinks provided● http://www.meetup.com/drupalhk/
References• http://oss-watch.ac.uk/resources/howtobuildcommunity
• http://opensourcebridge.org/proposals/52
• http://opensource.com/business/13/12/five-community-management-tips
• https://www.youtube.com/watch?v=TvteDoRSRr8
• http://gsyc.es/~herraiz/fosdem2007/papers/workshop-proposal.pdf
• https://www.drupal.org/getting-involved
• www.meetup.com/drupalhk
• http://media.wiley.com/product_data/excerpt/76/11180991/1118099176-42.pdf
• http://www.dummies.com/store/product/Online-Community-Management-For-Dummies.productCd-1118099176.html
Thank You● Please feel free to contact us:
– PantaRei Design Limited– Unit 326, 3/F, Building 16W
No.16 Science Park West AvenueHong Kong Science Park, Shatin, N.T.
– Phone: +852 3576 3812– Fax: +852 3753 3663– Email: [email protected]– Web: http://pantarei-design.com
