1HOSPITALITY WA

OSPITALITY WA

AHA (WA)

March 2008 - Issue 5Official Journal of Western Australia’s Hotel and Hospitality Industry. Published by the Australian Hotels Association (WA).AHA (WA)

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Principal Beverage Sponsor

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Major Corporate Sponsor

Sheraton Perth Club Rooms Revamped & Revitalised

Alcohol issues heat upFitzroy Crossing, alcohol fuelled

violence & binge drinking

2 HOSPITALITY WA

Contents3 Alcohol issues heat up

GENERAL NEWS

4 AHA wins government support for taxis

5 New taxi licenses for hospitality

7 Trevor Sprigg will be remembered

8 Liquor control act amendment bill feedback

13 Hospitality Expo 08

18 Easter trading hours

PUB NEWS

10 AHA on the road

12 The Gate

19 Department of Racing, Gaming & Liquor

ACCOMMODATION NEWS

9 Sheraton Perth - revamped & revitalized

18 Tourism on high

INSIDE NEWS

6 CEO & President’s report

TRAINING NEWS

17 Frequently asked questions

17 NEW! RSA e-Briefing

WORKPLACE RELATIONS NEWS

14 Changes to current Workchoices Legislation

14 Immigration visa and foreign workers

14 Workplace Ombudsman inspections

15 Two Jobs- same employer

15 Superannuation & two jobs - same employer

16 Public holidays- Easter and Anzac Day

CORPORATE NEWS

24 Education feature

26 New corporate members

REGULATIONS & COMPLIANCE

22 Anti-money laundering

22 Incident registers

AHA (WA)

Australian Hotels Association (WA)38 Parliament Place WEST PERTH WA 6005 PO Box 660, West Perth 6872 P: (08) 9321 7701 F: (08) 9321 7730 E: exec@ahawa.asn.au W: www.ahawa.asn.au

AON Risk ServicesMr. Ross McGovernAccount Director - HospitalityGPO Box 7026, PERTH WA 6000P: (08) 9429 4482 F: (08) 9429 4492E: ross.mcgovern@aon.com.au

Department of Racing Gaming & LiquorP: (08) 9425 1819 F: (08) 9325 1636

Foster’s GroupMr. Dean TurnerGeneral Manager Sales & Marketing, WAGPO Box F361, PERTH WA 6842P: (08) 9430 0777 F: (08) 9430 5344E: dean.turner@fostersgroup.com

HostPLUSMs. Kate SimpsonSenior Account Manager WAPO Box 6162, EAST PERTH WA 6892P: (08) 9260 4601 F: (08) 9260 4699E: ksimpson@mail.hostplus.com.au

Members Equity BankMr. Stewart HigginsBusiness Development ManagerLevel 11, 111 St. Georges Terrace, PERTH WA 6000P: (08) 9420 7723F: (08) 9420 7758M: 0407 903 186E: shiggins@membersequity.com.au

Racing & Wagering Western Australia14 Hasler Road, Osborne Park WA 6017PubTAB enquiries P: (08) 9445 5303E: Sandra.bowerman@rwwa.com.auPubtab Training enquiriesP: (08) 9221 0066

Key Contacts

TimePeople

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3HOSPITALITY WA

Alcohol related issues have been at the forefront of most print and broadcast media over the past few months, and the AHA has also featured in the media alongside these issues as the industry voice.

Fitzroy Crossing

State Coroner Alastair Hope released a report on his findings after an investigation into 22 deaths that were alcohol or cannabis related.

The report went on to say that a lack of leadership in the delivery of Aboriginal services, contributed to the shocking living conditions the indigenous people of the town were experiencing. As a result Mr Hope has made 27 recommendations, including the ban on all but low strength alcohol be expanded over most of the Kimberley.

Another report released by the State Government’s Drug and Alcohol Office, showed since the bans in Fitzroy Crossing were implemented a number of positive changes had occurred including;

• 43% reduction in reported alcohol-related domestic violence

• 77% less alcohol purchased at

the Crossing Inn.• 55% drop in alcohol-related

presentations at Fitzroy Crossing Hospital emergency department.

High profile iron ore magnate Andrew Forrest has also entered the debate saying;

“Pubs, liquor stores and bottle shops were making a fortune from increasing the misery of aborigines” (The Sunday Times, Paul Lampathakis, pge 15, 24-2-08).

The AHA has begun discussions with Members of Parliament and other stakeholders to plan future strategies.

Alcohol fuelled violence

Another hot topic has been alcohol fuelled violence around licensed premises. Particular attention has been drawn to Kalgoorlie, where the local council has made a submission to the Department

of Racing Gaming and Liquor to implement early closing times for the pubs and clubs in order to reduce the number of violent incidents.

Bradley Woods responded in an article published in the Kalgoorlie Miner;

“The kneejerk response by council isn’t going to solve the problem, it’s just going to create more, In particular we need to identify the problems occurring with patrons in particular zones, particular street corners. Are these problems related to patrons who are drinking on premises or off-premises? There needs to be thorough research.”

Binge Drinking

The Australian National Council on Drugs released its report into youth alcohol and substance abuse, in particular it showed that 1 in 10 young people binge drink weekly.

We need to look to where juveniles are predominantly getting their alcohol from; adults they know or family members. The AHA believes there needs to more education for parents and juveniles in order to address this problem.

Alcohol issues heat upKEY POINTS

• Fitzroy Crossing

• Alcohol fuelled violence

• Binge drinking

General News

4

General News

HOSPITALITY WA

The AHA has worked hard over the past year to find solutions for the industry to the chronic shortage of taxis. The lack of taxis were identified by our members as one of the key issues having an adverse affect on business.

We forwarded a submission to the Minister for Planning and Infrastructure, Alannah MacTiernan in October last year. Since then we have been in discussions with the Department of Planning and Infrastructure to ensure our recommendations were addressed.

In a press conference held on January 19th, the Minister announced she had taken on the initiatives suggested by the AHA.

In particular the Minister has now made provision for peak period plates to operate in the early

morning hotel peak time of 5am to 9am on weekdays as well as their additional weekend entitlements.

Along with the extra early morning provision for peak period taxis, the AHA requested that the ‘transfer service’ licence requirement of 12 passenger seats be reduced to 6 passenger seats so hotels could provide their own transport services to their guests.

The Minister has also committed to working with the AHA to make

this a viable option. In a media statement on the 19th of January she also agreed to a request from the Australian Hotels Association to make it easier for hotels to operate transfer services for their guests.

“Major hotels want to be able to operate small scale transfer services for their guests, so we are clarifying the rules so that this can happen,” she said.

The AHA has welcomed the Ministers announcement and the government’s willingness to work with industry on the taxi issue.

Further meetings with the Department of Planning and Infrastructure will take place shortly to further develop the transfer licence into a workable option for hotels.

AHA wins government support for taxis

KEY POINTS

• AHA submission implemented by Minister

• More peak period plates

• Peak period plates are now working early morning 5 to 9 am

5HOSPITALITY WA

General News

Following a meeting with representatives from the Department of Planning and Infrastructure last week, the AHA would like to announce the development of two licences specifically designed to assist the hospitality industry.

Shuttle Licence

This licence is for venues that wish to transport 12 or more passengers in a pre organised manner for an individual pre determined fee.

The requirements of this licence mean that applications must nominate either a pre-determined origin or destination. The licence only needs one specific point as pick up or drop off and the other can be described as a general geographic area.

For example if you are a hotel you could operate a shuttle service to the airport, Fremantle or Swan Valley etc. On the other hand if you are a pub that wants to offer its patrons a shuttle service home, you could offer scheduled times of departure from the venue going to an area like the northern suburbs with various

drop off points within that area.

The Shuttle licence will also require the operator to nominate a schedule. It can not just operate on an as-needs basis. For example they might depart every hour on the hour or depart the venue on Saturday morning at 2am.

Tourism Transfer Licence

The tourism transfer licence is designed to offer a transport service as part of a tourism business eg a hotel, without being the primary focus of the business.

This licence can use a standard vehicle i.e. sedan to transport less than 12 passengers to and from a destination on an as needs basis.

For example if a number of hotel guests need to be at the airport, the hotel could provide transport in a car, or if business travellers need to be at a meeting, the hotel could provide transport. On the other

hand if a number of guests would like to spend the day in Fremantle the hotel could drop them off and pick them up. Individual fares may also be charged.

The Tourism Transfer will be restricted to transporting passengers who are clients/guests of the tourist business. This will be clearly stated on the licence. Fares must be pre-agreed between the operator and the passenger. Each licence application will be assessed on its merits.

Licence requirements

All drivers need to have the appropriate category of licence relevant to the vehicle. For example - a C class licence covers vehicles up to 4.5tonnes and 12 seats. A ‘LR’ licence applies to the next size up bus and a full size bus requires an ‘MR’. There is information on licence requirements on the DPI website - www.dpi.wa.gov.au. In addition all drivers of omnibuses require an ‘F’ endorsement on their regular licence. This involves a medical and criminal check and permits them to carry passengers for ‘hire and reward’.

New taxi licences for hospitalityKEY POINTS

• Shuttle service revamped

• New tourism transfer licence

• Apply now

The Alcohol Education & Rehabilitation Foundation (AER) announced on Tuesday 4th February that new national market research reveals over 2.2 million Australians over the age of 14 experience physical and/or verbal abuse during the recent December - January holiday period from someone under the influence of Alcohol.

AER CEO commented on the findings stating: “These results are alarming and illustrate the widespread climate of fear and abuse being created by everyday excess drinking. I can’t imagine any reasonable Australian would find the scale of abuse revealed by this study acceptable. Perhaps the greatest concern is the vulnerability of our young people. Australians

need to ask themselves – is this the environment we want our children to grow up in? If the answer to that question is no, then we urgently need to start changing the way we drink.”

Source: AER media release Tuesday 4 February 2008 http://www.aerf.com.au/pages/images/FINAL%20Media%20Release%20-%20Aussie%20drinking%20habits%20create%20climate%20of%20fear%201.pdf

Alcohol research group claims aussie drinking habits create climate of fear

6 HOSPITALITY WA

Taxis - 2008 has got off to flying a start with the WA Minister for Planning and Infrastructure Alannah MacTiernan announcing she had taken on AHA initiatives to improve taxi services in WA.

In October the AHA submitted a ‘4 Point Plan’ to the Minister that highlighted key areas to be addressed in order for taxi services to improve. It is very encouraging to see the Minister has not only listened but acted on industry recommendations.

Labour Shortages - Along with taxis, the skills shortage continues to hit hospitality hard, and we are looking forward to the commencement of our HIPBA trial project or ‘Hospitality Internship Program for Bali and Australia’. This project will offer local hotels the opportunity to address the skills shortage at a practical level, as well as providing Balinese trainees with the opportunity to further develop their skills. Our first trainees are being processed now and will be placed in Perth hotels in the coming months.

Fitzroy Crossing - The six month trial of alcohol bans in Fitzroy Crossing will end

in April; recent media commentary has suggested the bans are likely to continue.

Recently the Drug and Alcohol Authority released a report which investigated the affects of the bans in the community. It showed reports of domestic violence had halved as well as significant reductions in people seeking emergency medical treatment.

On the surface it appears the bans have overwhelming support, however on the ground a different story emerges. Locals believe the problems have shifted to nearby communities and the underlying social problems remain.

The AHA has been working on a strategy to address the problems of alcohol abuse of at risk individuals in regional communities on a more specific basis, and will be meeting with government in the coming months to progress initiatives.

This year so far has been a mixed bag of wins and challenges and looks set to continue throughout 2008.

Inside News

CEO’s Report

President’s Report At the end of last year Martin Pierson Jones, Brian Moar and I took part in a road trip across the northern part of the state to make personal contact with our members in rural and remote areas.

It was a fantastic opportunity to sit down and talk face to face about issues affecting licensees in all regions of WA.

Fitzroy Crossing in particular is under constant media attention in regard to alcohol bans implemented last October. It is fair to say the media have generated a particularly positive view of the bans, however according to licensees this is not the full picture. For this reason it was vitally important to speak with our members there to gain a real understanding of how the bans have affected the community.

Taking a closer look uncovers more to the bans than the media has reported. For example it seems that while Fitzroy Crossing may appear more subdued, the problem has simply shifted

to other towns in close proximity.

Our talks with locals also revealed the bans have acted as a bandaid solution, and the chronic social problems of violence and child abuse are still occurring. The AHA has always advocated an interagency approach to solving the issues affecting communities like Fitzroy Crossing.

It is important that industry work with police and government to find solutions and the AHA will use the information it gained from the trip to seek government support for industry initiatives currently being formulated.

Trips such as these are an important way for the AHA to demonstrate its support for members and its ability to listen and take on the issues that are affecting our industry.

There are many important projects planned for 2008 and the AHA will once again be the driving force to ensure our industry is equipped to meet the challenges.

7HOSPITALITY WA

It was with great sadness that we learned of Trevor Sprigg’s sudden passing on the 17th of January 2008.

The AHA would like to express its deepest sympathy to Trevor’s wife Lyn and his children Sharon, Natalie, Jarrod, Travis and Brett.

His death came as shock to all of those who knew and loved him and he will be remembered for many great achievements, most of all for being a “good bloke”.

Publicly, Trevor was well known for his contribution to football in WA both on and off the field, and in the last few years his role as Murdoch MLA saw him take on community challenges. However, for the AHA and its members he will be remembered for his love and

loyalty to the hospitality industry.

The AHA had a particularly close relationship with Trevor. He worked from our offices for over ten years as a management consultant to 150 hotels and taverns throughout WA.

This bond remained firm even when he became a Member of Parliament. One of the AHA’s fondest memories is of Trevor acting as Santa at the end of year staff Christmas parties. He would get dressed up, sit in the Santa chair and dish out the presents; his good humour and warm personality made him the perfect choice.

AHA CEO Bradley Woods said he was a loyal friend to the AHA for many years,

“Trevor was a compassionate and driven person whom the AHA had the pleasure of working with for many years. He truly believed hotels contributed enormously to the vibrancy of the Australian culture.”

Throughout 2006 Trevor stood alongside the AHA in its battle with the introduction of new liquor licensing laws. As any true friend would, he stayed the distance, his support was invaluable and will never be forgotten.

You only need to do a quick survey of the Western Australian publicans to understand what a valued friend Trevor was, he will be greatly missed.

Trevor Sprigg will be remembered

Trevor & wife Lyn

General News

8 HOSPITALITY WA

Recently the AHA received confirmation from the Department of Racing, Gaming and Liquor that amendments to the liquor Control Act were being proposed.

The amendments deal with sly grogging and juveniles working in licensed premises. The AHA has advocated for some time that special provisions be made to allow juveniles to work in licensed premises under particular controls, and this is exactly what the amendment seeks to achieve.

The second amendment is concerned with sly grogging and its ability to undermine the Governments attempts to reduce alcohol related harm in regional and remote communities.

Juveniles:

Cabinet has approved the drafting amendment to section 121(11) of the Liquor Control Act 1988 to enable juveniles who have completed a prescribed training course at licensed premises, to continue to be employed or engaged in the service of liquor, as long as they meet the following requirements:

1. They are above the age of 16 years.

2. The service of liquor is ancillary to a meal.

3. The work carried out by the juvenile is supervised at all times.

4. The juveniles continued employment is approved by the Director of Liquor Licensing.

Sly Grogging:

Section 109(1) is amended by deleting the penalty clause and inserting instead –

Penalty: a fine of $20 000 and imprisonment for 2 years.

After section 109(3) the following subsection is inserted-

(3a) Where a licensee, or an employee or agent of a licensee (the “seller”) sells liquor to another person whom the seller reasonably suspects, or ought reasonably to suspect, intends to sell the liquor in contravention of subsection (1), the

seller commits an offence.

Penalty: a fine of $20 000 and imprisonment for 2 years.

The AHA has provided feedback to the DRGL regarding the proposed amendments and will keep across any developments.

AHA Provides Feedback on Liquor Control Amendment Bill

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General News

9HOSPITALITY WA

There is no denying the hospitality industry needs to keep up with current trends in all aspects of service and presentation, and the Sheraton’s latest refurbishment is a shining example of keeping one step ahead.

The AU$20 million refurbishment reflects the growth in the number of corporate travellers and their specific needs. The results speak for themselves, every aspect has been attended to, ensuring guests will receive an experience like no other.

The upgrade includes a new Executive Club Lounge, meeting facilities and luxurious new rooms, in turn making the property Western Australia’s largest five star hotel.

The 96 additional new rooms feature plenty of natural light and bold contemporary décor. The rooms exude a fresh atmosphere that flows through to the generously sized bathrooms, featuring rain dome showers. An added bonus are the LCD flat screens, a standard feature in all the new rooms.

The new Executive Club Lounge offers the corporate traveller the perfect sanctuary after a long day at work, providing complimentary daily breakfast, pre dinner drinks and canapés, afternoon tea on weekends and Wi-Fi access. A dedicated Executive Club Concierge simply enhances the experience.

The Sheraton’s support for busy corporate travellers doesn’t stop there. The new ‘Meetings on 5’ Executive Meeting Centre is both stylish and practical. The 7 state-of-the-art executive boardrooms with Meeting Concierge services will leave nothing to chance. High tech, one touch questron panels provide guests with the power to control everything from the data projector and automated screens, to the boardroom lighting and air conditioning. Wi-Fi, high speed internet access, mini bars and in-room safes are a standard feature of each boardroom. Time for a break? ‘Meetings on 5’ offers custom designed menus with a range of delicious options. The space will

allow for boardroom meetings of 8 to 36 guests, theatre style from 40 to 100 guests or cocktail receptions from 40 to 100 guests.

General Manager, Debra Watts commented “The corporate market has shown increasing demand for executive boardroom space over the past few years, with Perth’s

CBD office vacancy rate reaching a record low of 0.5% in January 2008. We recognised we had an exciting opportunity to expand our meeting facilities and establish a benchmark in satisfying the expectations of our discerning and valued clients. In a world where time is precious, our new executive meeting facilities are superbly equipped to meet the expectations of the busy traveller, providing them with a sense of control and simply eliminating the stress out of business travel.”

There have also been improvements to the 24 hour fitness centre and massage facilities with more upgrades planned throughout 2008.

Accommodation News

Sheraton AU$20m upgrade goes all the way

KEY POINTS

• New executive lounge, meeting facilities & room upgrades

• Catering for business travellers

• Now largest 5 star hotel in WA

10 HOSPITALITY WA

Karijini Eco Resort

Mr Martin Peirson-Jones, AHA Divisional President for the North West initiated a member visit in his Division to investigate major issues affecting the area. He contacted Brian Moar, AHA Membership Manager to action the idea.

Day 1On Thursday the 29th November 2007, we left on a Perth to Kununurra Road Trip. Over the next 9 days we would travel 4,500km from Perth to Wyndham via Karratha.

First night’s stop was the Murchison Club Hotel in Cue. We were able to discuss with Kevin, the current issues facing our industry, understand his local concerns as well as answer any queries on all the rules that govern running a pub.

Day 2 Friday started with coffee with John at the Commercial Hotel in Meekatharra, and a visit to the Meekatharra Hotel (before it was destroyed by a fire in mid December) and then over to Glen at the Royal Mail. We also met with Sgt Peter Pope, the OIC of Meekatharra Police Station. It was very pleasing to see that the local police and licensees are actively working together in dealing with local issues in a positive manner.

After Meekatharra we continued on to Kumarina Hotel, a short 230km north. Unfortunately, we missed Joan & Bob who had to go into Newman for some spare parts. The joys of being isolated and away from the major centres. From there we carried on to Capricorn Tavern/Roadhouse, just outside Newman and called in to see how their business was going.

Our first stop in Newman was at the local Police station. Snr Sgt Geoff Stewart discussed the local accord and how all liquor outlets are participating in the red carding of troublesome patrons. This in turn is also helping the local community in dealing with troublesome people. We went to the Red Plains Tavern then to the Newman Hotel for the night.

Day 3 The Saturday morning was a very very early start. The 1000km day started at 5am so we could arrive at the new Karijini Eco Retreat by 8am. Once again, a bit of dirt road never hurts the car!!! The Karijini Eco Retreat offers comfortable, luxurious eco tents in a rugged outback setting. Something quite different. From there we ventured into Tom Price for a look at the renovations happening at the hotel. A quick hop over to Paraburdoo for a chat to Phil, who was playing yardy for the day. Luckily the air conditioner was working as we then drove the 500kms to Karratha. We stopped at the Fortescue River Tavern where we learnt that Barry will be leaving the tavern after 30 odd years as publican, fuel stop, handyman, Ambulance driver and flood expert. In to the All Seasons Karratha for a quiet night, as if!

Day 4 On Sunday we visited the Dampier Mermaid Hotel then up to Samson Tavern. The afternoon was at Karratha Tavern where Neil Randall, AHA State President joined us for the rest of the road trip to Kununurra. That evening we caught up with Terry from the Tambrey Tavern. Karratha is in the middle of a population growth due to mining and resources. If you have accommodation,

it will definitely be in use! That is a good thing for everyone, but also comes with its own problems. Accommodation for your own staff is difficult to obtain, and retaining your staff is twice as bad as some other areas.

Day 5 Monday morning we met with the Alcohol & Drug Advisor for the District, Snr Con Dean Stanley who explained all the events occurring in the Pilbara District. We also called into the Karratha International Hotel to speak with Maggie.

South Hedland was our next stop, where we met Ben who runs the Last Chance Tavern. We discussed the Sunday trading restrictions and how that still affects business after so many years. A quick stop at the Lodge Motel to see how the accommodation side of things are going before going across the road to get the local police view on the liquor restrictions. We went on to the Port Hedland Walkabout Hotel to meet new owner, Neil Diggens and see how he has settled in to running a hotel. As the sun was setting, we then met with “Kiwi” from the Pier Hotel. He is in the process of renovations to expand the style of services that they offer to the town. A late dinner at All Seasons Port Hedland, and we are half way through the trip.

AHA on the Road- A traveller’s diary by Brian Moar

Pub News

Neil Randall & Martin Peirson-Jones at Fitzroy Crossing Police meeting

11HOSPITALITY WA

Journey road map

Day 6 A short 600km drive from Port Hedland to Broome. First stop was at Pardoo Roadhouse & Tavern. New owner Janet took the time to speak with us about how different the job is in a remote location, and how great it is to see that the AHA was taking the time to stop and speak with the isolated venues. A quick lunch stop at Sandfire Roadhouse was a

little different because the tavern was destroyed by fire a couple of months earlier. Ken is still smiling even though he is operating out of a small transportable at present. From

there, we stopped at Roebuck Plains Roadhouse & Tavern to see how the voluntary liquor restrictions in Broome have had an effect on their sales. From the plains into Broome so Martin could finally spend some time with his new wife of a couple of weeks.

Day 7 We spent Wednesday in Broome so that we could see all of the venues as well as the new Zeebar which opened just recently. We had a productive

meeting with the Broome Police and a good discussion on the whole Kimberley District.

Day 8 Thursday morning was an early start again so that we are on the road and into Derby for breakfast. The biggest concern by everyone in the Kimberley District is the effect of not only their own town restrictions on liquor sales, but also the overflow effect of the other communities. This is where the AHA is able to fully comprehend and see the issues that are occurring. After discussing these changes with Steve & Wayne, we went on our way into Fitzroy Crossing.

There has been an enormous amount of pressure put onto the two liquor outlets in Fitzroy. We went to the Crossing Inn and noted the changes which have happened since the introduction of the restrictions three months prior. We met Shayne & Katrina at the Fitzroy River Lodge to further learn the actual results the restrictions have had on the town. After spending some time discussing these restrictions, we went on to the local Police to examine the effects on their role in the community. From Fitzroy, we went on to Halls Creek for the overnight stop. Even though all we see and hear through the media are the major liquor problems occurring in the Kimberley towns, it is very rewarding to see that all of the outlets are still maintaining a vibrant and cheerful venue for everyone to enjoy. The renovations at the Kimberley Hotel, Halls Creek are an excellent testimony to this.

Day 9 With the end in sight, we leave the next morning for Wyndham & Kununurra. In true outback fashion, we came across a flooded causeway. There were quite a few cars & campers parked on the other side considering whether or not to go through. A bit of water across the road didn’t perturb Martin, he drove straight through. After seeing a Jaguar drive

through, everyone else gets into their vehicles and carries on. No wonder they call him Mr Kimberley!!

Wyndham – there isn’t much further North of Wyndham. Sue from the Wyndham Town Hotel was her usual relaxed self and still enjoying the job after so many years. In Kununurra we went out to The Hoochery to meet Spike and learn about distilling, what a character. The Kimberley Grande Hotel is slowly picking up business and Yasmina at the Kununurra definitely has all of the locals under control. An overnight stay at the All Seasons Kununurra and we catch the flight back home to Perth.

The AHA would like to take this opportunity to personally thank Martin Peirson-Jones, AHA Divisional President, North West for his time in undertaking this very long journey, the use of his car and his knowledge of the entire top end of our State. We are also pleased and grateful that AHA State President, Neil Randall, also gave a week of his valuable time to commit to the road trip and meeting all of our members throughout the region. In the current labour shortage climate it is not always easy to honour a commitment such as this trip. Thank you very much to them both.

Pub News

Wyndham Hotel - end of the roadBrian Moar, Neil Randall & Martin Peirson-Jones

Crossing Inn

12 HOSPITALITY WA

New pub The Gate opened in Success just before Christmas and has quickly earned itself a reputation for being a standout venue.

The ‘WOW’ factor is the best way to describe The Gate from the minute you enter this suburban tavern until the minute you leave. It is obvious this venue has been well thought out and it delivers on all aspects.

One of the Gate’s most striking features is its two beer gardens; there is a total of 580 sqm of outside garden space. The Gate

was designed on a Modern Australian theme, which means the outdoor areas are a prime focus, the two beer gardens even feature deciduous trees to shade you in summer and let the sun in during winter.

Manager David Strom said the design of the pub was to reflect the Australian love of the outdoors,

“Western Australians love being outdoors therefore the building has been designed to maximise our climate. There are two beer gardens which are protected from the prevailing south westerly winds by the building itself.”

The Gate has something to offer everyone, whether it is outside watching the latest sports event on the plasma screen in the beer garden, sitting down to quality pub food in the bistro, or sampling the latest cocktail in the dedicated cocktail bar, you are sure to find a favourite spot. The bottle shop also offers customers the choice of a car service or to browse through the extensive range of beer, wine and spirits.

The Gate is really ahead of its time in the services it can offer its patrons, and staff know how to

look after every person that walks through the door, infact the motto at the Gate is “To treat others how you would like to be treated”.

Already the Gate has attracted a loyal client base who appreciate the friendly and professional service. Most visitors to The Gate are surprised to find this gem outside the CBD and keep coming back to explore and experience everything The Gate has to offer.

Pub News

The Gate gets the thumbs up

KEY POINTS

• Outdoors prime focus & attraction

• Funky cocktail bar

• Something for everyone

13HOSPITALITY WA

HOSPITALITY EXPO 08Tuesday 13 & Wednesday 14 May 2008Burswood Entertainment Complex

WA’S LIQUOR & HOSPITALITY CONFERENCE & EXPO

What is Hospitality Expo 08?Hospitality Expo 08 is Western Australia’s leading annual liquor and hospitality conference and expo, attracting over 3000 industry delegates.

Exclusive to the WA hospitality industry, this event is renowned for showcasing premium hospitality products and services and provides delegates with new ideas and key business contacts.

The Expo also incorporates a two day business conference with speakers addressing topical industry issues. Look out for more information in the next edition or on our website www.ahawa.asn.au.

Why attend?See hear and experience the best and latest for WA’s liquor & hospitality industry.

• Discover new ideas

• Expo only discounts

• Taste & test new products

Register FREE for the expo 1-6pm each day

Fill in the enclosed form and fax back to the AHA

Event Promotion

Delight in the fresh sparkling fl avour and musk aromas ofDe Bortoli’s Emeri Pink Moscato. There’s no need to wait for

the celebration when you can be the celebration.

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14 HOSPITALITY WA

Due to the federal government’s desire to target the Hospitality sector, the Workplace Ombudsman will have a new compliance team focusing solely on Hospitality businesses in 2008.

Details of a Hospitality targeted audit in Western Australia are yet to be confirmed however the

AHA will meet with the Workplace Ombudsman in early 2008 to determine the nature of such investigations.

Ahead of the expected audit of the Hospitality sector, the AHA has put together a draft compliance checklist to assist members in ensuring they are complying

with their obligations under the Workplace Relations Act.

For a copy of this draft checklist, please call the AHA Workplace Relations Department on (08) 9321 7701 or email iradmin@ahawa.asn.au

Workplace Ombudsman target Hospitality – you may be inspected in 2008!

Workplace Relations News

Ron BallucciActing Workplace Relations

Manager

In the previous edition of Hospitality WA we mentioned the Migration Amendment (Employer Sanctions) Act 2007 which imposes fines up to $66,000 per illegal worker if convicted for breaching the Act.

In order to facilitate greater access to qualified and experienced staff we have summarised the pertinent points of the 457 Visa (Memorandum dated 23rd January 2008 has been

forwarded to all properties). The AHA is also researching the possibility of new visa categories, sub-categories to existing visas and altering the rules for some visa categories and once this is completed, an approach to both State and Federal Ministers will be made.

The Department of Immigration and Citizenship has implemented ‘Visa Entitlement Verification Online’.

This service makes it quick and easy for employers to check the work entitlements of new employees. The service provides current visa information and is available 24 hours a day, 7 days a week.

For more information, go to h t t p : / / w w w . i m m i . g o v . a u /employers/index.htm or call the Employer’s Immigration Hotline on 1800 070 040.

Immigration Visas and Foreign Workers

The Workplace Relations Amendment (Transition to Forward with Fairness) Bill 2008 (the Bill) will amend the Workplace Relations Act 1996 (the Act) to make a number of changes to the framework for workplace agreements and to enable the process of Award modernisation.

Australian Workplace Agreements (AWAs) will be replaced by Individual Transitional Employment Agreements (ITEAs).

A summary of the Bill will be forwarded to members shortly.

Changes to the current WorkChoices Legislation

Be informed – subscribe to the AHA Workplace Relations BulletinIf you are not already receiving monthly Workplace Relations bulletins you may not be

registered – Send your nominated e-mail address to iradmin@ahawa.asn.au or call 08 9321 7701.

Don’t miss out on current, important regulatory information at your fingertips!

15HOSPITALITY WA

NEWS FLASHAHA $50 RSA

Introducing the Responsible Service of Alcohol e-Briefing

- RSA online in your own timeFree venue CD coming soon!

3 EASY STEPS Step 1 Download the e-briefing from www.ahawa.asn.au & read the e-briefing

Step 2 Print and complete the short questionnaire (two pages), the registration form, including payment details and sign the declaration (one page)

Step 3 Post or fax completed registration form, questionnaire and payment to:

Australian Hotels Association (WA) Hospitality Training Centre PO Box 660, West Perth WA 6872 Fax: 08 9321 7730

Workplace Relations News

PubTAB Training DatesMARCH

1 Day PUBTab Training CoursesFriday 7th March

Wednesday 26th March

APRIL1 Day PUBTab Courses

Thursday 3rd AprilMonday 21st AprilThursday 24th April

MARCH4 Day PUBTab Training Courses

Monday 10th to Thursday 13th March

Monday 17th to Thursday 20th March

APRIL4 Day PUBTab Courses

Monday 14th to Thursday 17th April

Monday 28th April to Thursday 1st May

For more information or to make a booking, please contact the Training Centre on 9221 0066.

There has been an increase in staff requesting to take on extra duties as casual employees within properties while also being employed fulltime. Many properties are engaging in these arrangements to alleviate their staffing shortages. The AHA advises that the following needs to be carried out when engaging full time staff as casuals in other sections of the property;

• The approach for extra work needs to come from the employee in writing

• A new contract of employment for that particular position needs to drawn up

• The additional position must be in a separate section of the property

• The roles cannot be similar in nature or function

• The staff member cannot work more than 12hrs in any one day and must have 10hrs break between shifts.

Two Jobs – Same Employer

There are Superannuation implications with these arrangements. As there are two separate employment contracts, there are two separate Superannuation

obligations and therefore Superannuation needs to be paid on the two wages received by the employee.

Superannuation & ‘Two Jobs - Same Employer’

16 HOSPITALITY WA

Workplace Relations News

Below is a summarised list of Public Holiday requirements as prescribed in the Hotel & Tavern Workers Award 1978, Clerks (Hotels, Motels & Clubs) Award 1979 and the Liquor and Accommodation Industry – Hotels, Resorts and Gaming (Managerial Staff) Award 2003. For more comprehensive detail consult your Award, alternatively email the AHA’s Workplace Relations Department at iradmin@ahawa.asn.

au or phone (08) 9321 7701.

Upcoming public holidaysThe next Public Holidays in Western Australia are:

Good Friday Friday 21 March 2008*Easter Saturday Saturday 22 March 2008Easter Monday Monday 24 March 2008Anzac Day Friday 25 April 2008

*Please note this applies only to Managers covered by the Liquor and Accommodation Industry – Hotels, Resorts and Gaming – (Managerial Staff) Award 2003.

Hotel & Tavern Workers’ Award 1978Full-time/Part-time CasualThe employee has the Public Holiday off with pay.

OR

When the employee works on the day:

Payment at the rate of double time and a half, with a minimum payment of four hours’ work.

ORPayment of ordinary time and time off in lieu within the next eight weeks at the rate of time and a half.

ORPayment of ordinary time and then time and a half in lieu added to the employee’s Annual Leave.

Alternatives exist if the Public Holiday falls on the Employee’s Rostered Day Off, or for Employee’s who are paid under the ‘salary absorption’ clause. Please contact the AHA’s Workplace Relations Department on (08) 9321 7701 for further information.

Only pay the employee if they work on the day.

Payment at Casual Public Holiday rate (double time plus twenty five percent) for every hour worked with a minimum two hour engagement.

Clerks (Hotels, Motels & Clubs) Award 1979Full-time/Part-time CasualThe employee has the Public Holiday off with pay.

OR

When the employee works on the day:

An employee shall be paid at double time and a half for all work done during ordinary hours.

Only pay the employee if they work on the day.

Payment at double time and a half for all work done during ordinary hours on a holiday plus the casual loading of 20%.

Liquor and Accommodation Industry – Hotels, Resorts and Gaming – (Managerial Staff) Award 2003Full-time/Part-time CasualThe employee has the Public Holiday off with pay.

OR

When the employee works on the day:

Payment at the rate of double time, with a minimum payment of four hours’ work and in addition one days pay shall be added to the employee’s annual leave.

ORPayment at the rate of double time and a half, witha minimum payment of four hours’ work.

Alternatives exist if the Public Holiday falls on the Employees Rostered Day Off, or for Employee’s who are paid under the ‘salary absorption’ clause. Please contact the AHA’s Workplace Relations Department on (08) 9321 7701 for further information.

Not applicable as casual employees are not covered under this Award.

17HOSPITALITY WA

Frequently asked questions

Julian YoungAHA Training Coordinator

Training News

Q: Does the AHA offer RSA online?

A: Yes! Anyone can complete the Department of Racing, Gaming and Liquor approved Responsible Service of Alcohol e-Briefing available from the AHA. Simply download it from www.ahawa.asn.au and it can be used as many times as you like! This e-briefing covers the minimum training requirements required for a basic food and beverage attendant. Anyone supervising staff will need to complete the full Provide Responsible Service of Alcohol (THHBFB09B) course.

Contact us at train@ahawa.asn.au or phone 9321 7701 to have the RSA e-Briefing emailed or mailed in hard copy to you.

Q: We have a lot of staff who need training. Can the AHA come here and deliver training?

A: Yes! In fact, it often works out at a lower per person rate if we come to you as it is a flat rate for up to 30 people to attend.

And yes, we do travel to regional areas. In the first few months of 2008 we are delivering training in Geraldton, Northam, Bunbury, Narrogin, Merredin, Kalgoorlie, Esperance, Karratha, Port Hedland, Mandurah, Albany, Derby, Broome, Kununurra, Margaret River, Busselton and Carnarvon!

Contact us at train@ahawa.asn.au or phone 9321 7701 to receive a quote for onsite training.

Q: I’ve completed RSA already. Does the AHA recognise my previous training?

A: Yes! As long as you have completed Provide Responsible Service of Alcohol (THHBFB09B) anywhere in Australia and can provide your Statement of Attainment you will not need to complete this training again. That means if you need to do the Course in Liquor Licensing you will only need to attend day 2.

Q: I think I have done RSA but not sure if it is valid. Is there any way I can check?

A: Yes! There is some confusion as to what RSA is valid as there are various versions around Australia. The nationally recognised Provide Responsible Service of Alcohol (THHBFB09B) is from the National Training Package and must be recognised and accepted across Australia. However, many states, as with WA, also have Responsible Service of Alcohol courses or briefings. These are not recognised outside of the issuing state. If you are not sure what you have completed, look for the following on your certificate:

1. The words “Provide Responsible Service of Alcohol”

2. The code “THHBFB09B”3. The words “Statement of Attainment” or

“Statement of Academic Record”4. The registered training organisation’s national

provider number5. The Nationally Recognised

Training logo that looks like this:

Still not sure? Fax it through to us on 9321 7730 and we’ll check for you.

Q: Can a juvenile serve alcohol?

A: Yes! A juvenile may serve liquor at a licensed venue providing they comply with ALL of the following conditions.

The juvenile must be;1. at least 16 years of age and2. enrolled in an accredited course or accredited

skills training and3. supervised at all times and4. serving alcohol ancillary to a meal and5. approved by the Director of Liquor Licensing

to do so.

It is up to the licensee of the venue that wishes to employ the juvenile to make an application to the Director of Liquor Licensing prior to the juvenile commencing work.

Liquor Licensing Course

18th & 19th March26th & 27th March

1st & 2nd April8th & 9th April

15th & 16th April

Responsible Service of Alcohol

20th March3rd April10th April17th April

Training CalendarAHA (WA)

PORT HEDLANDLiquor Licensing:

12th & 13th MarchRSA: 12th March

MANDURAHLiquor Licensing:

18th & 19th MarchRSA: 17th March

BUNBURYLiquor Licensing:

26th & 27th MarchRSA: 26th March

ALBANYLiquor Licensing:1st & 2nd AprilRSA: 3rd April

DERBYLiquor Licensing:4th & 5th AprilRSA: 4th April

BROOMELiquor Licensing:7th & 8th AprilRSA: 7th April

KUNUNARRALiquor Licensing:10th & 11th AprilRSA: 10th April

MARGARET RIVERLiquor Licensing:14th & 15th AprilRSA: 14th April

BUSSELTONLiquor Licensing:16th & 17th AprilRSA: 16th April

AHA travelling across the State to meet the 7th May 2008 deadline

RSA 3 hr briefing17th March / 31st March / 7th April

NEW RSA e-Briefing

$50 member rate

The AHA has created an

e-briefing to help members save time and

money!

For more information see page 15

18

Easter trading hours

Easter Thursday - 20th MarchNormal Thursday trading hours. If you have an Extended Trading Permit applicable for Thursday evening, check trading conditions on the permit as normally there is no trading beyond 12am.

Good Friday - 21st March12 noon to 10pm only for liquor served ancillary to a meal supplied by the licensee.Easter Sunday - 23rd MarchNormal Sunday trading hoursEaster Monday - 24th MarchNormal Monday trading hours

Hotel Licence: The permitted hours under a hotel licence for the sale of liquor to a lodger are unrestricted.

Special Facility Licence:

Easter Thursday - 20th March Normal Thursday trading hours. If there is permitted trading beyond 12am, check trading conditions on your licence for any restrictions.Good Friday - 21st MarchCheck trading conditions on your licence.Easter Sunday - 23rd MarchNormal Sunday trading hoursEaster Monday - 24th MarchNormal Monday trading hours

Latest tourism figures show that spending by international and intrastate visitors in WA is at an all time high. It is estimated that visitors spent $5.065 billion during the year ending 2007.

On the back of growth in visitor spending is the growth in proposed developments of tourist accommodation ranging from 5 star resorts to eco villages. Over $1.7 billion is the current estimate of accommodation being built or in the pipeline to be built.

Developments are planned throughout the state including Margaret River, Jurien Bay, Scarborough and Rottnest.

Perth has been the star performer nationally in terms of growth in the accommodation hotel sector with an increase of 7.6% in hotel

occupancy rates for the 12 months to September.

The resources boom has contributed significantly to the rise in demand for hotel rooms and looks set to continue for the foreseeable future, which prompts the next logical step of a rise in room rates. Despite rates having risen 15.1% we continue to lag behind our Eastern States counterparts.

The good news is WA is slowing closing the gap and all indicators are this will continue.

Despite the optimistic facts and figures there is no denying the challenges that face the Hospitality sector in terms of labour are not getting any easier.

The AHA has been consistently working on strategies with government to assist hospitality businesses attract and retain staff. The focus of this year’s hospitality on show will be to assist industry in being able to recruit, retain and re-train staff.

Apart from the AHA HIPBA project, which aims to up-skill Balinese Hospitality staff, a trial indigenous hospitality traineeship in partnership with the AFL has already began. Currently the AHA is in discussions with the Federal Government and hope to come up with collaborative solutions to assist industry address the labour shortage.

Tourism on high

Accommodation News

KEY POINTS

• Tourist spending is up

• Labour shortage remains a challenge

• Tourism developments planned

HOSPITALITY WA

19HOSPITALITY WA

Liquor Licensing

As the industry winds down from the pressures and demands of the traditional festive season of December and January, it is important to remind ourselves of the primary objects of the Liquor Control Act 1988 and of licensees’ responsibilities in upholding the principles of harm minimisation.

In section 5 of the Act, it is clearly stated that the primary objects of the legislation include minimising harm or ill-health caused to people, or any group of people, due to the use of liquor.

I would like to take this opportunity to congratulate those licensees that balanced the demands of catering for Christmas and New Year celebrations with practices that ensured patrons were supplied with, and consumed liquor in a responsible, low-risk and enjoyable manner.

Unfortunately there is violence and anti-social behaviour associated with excessive alcohol consumption emanating from licensed premises. The result of such behaviour has caused considerable harm to members of the public, bar and security staff and the Police.

Such incidents also have the potential to cause significant harm to the reputations of the licensee and the premises.

The occurrence of incidents that cause harm, can be minimised by licensees maintaining the focus on responsible service, ensuring staff are trained and regularly reminded of the definition of a ‘drunk’ person provided in the Act, and remaining mindful that it is an offence for a person who has been refused entry, or removed from a premises to remain in the immediate vicinity of, or within any area managed by the licensee.

It is also important to acknowledge that well designed premises and the nature of the entertainment provided can assist in limiting anti-social behaviour and any ensuing harm.

Conditions

I would like to remind licensees that as Director of Liquor Licensing I have the authority under section 64 of the Act to impose, vary or cancel any conditions on any licence that ensure the safety, health and welfare of people is not at risk.

Premises that have a demonstrated history of alcohol-related, anti-social behaviour are at most risk of having conditions imposed on their licence if it is determined to be in the public interest to do so.

It is important to stress that the decision to impose conditions on a

licence is not taken lightly and each decision is made on a case-by-case basis.

Approved Managers – period for multiple applications extended

The period for liquor licensees to apply for multiple approved managers has been extended.

Existing licensees and new applicants now have until Friday 2nd May 2008 to lodge an application for multiple approved managers and incur only one application fee.

The fee for approved manager applications for all licences, excluding club restricted licences is $75.

The fee for approved manager applications for club restricted licensees is $25.

After 2nd May 2008, each approved manager application for licences excluding club restricted licences will attract a fee of $75.

Barry SargeantDirector GeneralDepartment of Racing, Gaming and Liquor

Responsible service should remain primary focus

20 HOSPITALITY WA

Business Beyond Smoking in Hotels and Pubs

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• Conducted by one of WA’s leading hospitality consultants, equipped with many years experience within the industry.

• Learn from genuine WA examples in achieving marketing and profit development

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Improve your Business through Core Branding Exercises

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DON’T DELAY!Places are limited. Register today to start building a better

business for tomorrow.

For more Information refer to www.noifsorbutts.westernaustralia.com

or Call 9321 7701

Register for your One-on-One Consultation today!

CALL NOW ON 9321 7701

Offerends soonbook now!

21HOSPITALITY WA

Save Money with an Alinta Energy Audit An Alinta energy audit serves up savings to a Mandurah hotel

General News

advert

advertorial

When the owners of the Brighton Hotel in Mandurah contacted Alinta Assist about upgrading their alfresco heaters, they received more than they bargained for.

Thousands of dollars in savings on annual energy costs were a welcome bonus, thanks to an Alinta Assist energy audit.

While the tradespeople from Alinta Assist were on site quoting on the installation of the new heaters, one of the hotel’s owners mentioned that the water and electricity bills were a bit high and asked whether anything could be done.

Hospitality businesses are heavy users of power and water, and efficient use of these services directly affects long-term profitability and success.

The team from Alinta Assist suggested an energy audit, and the Brighton Hotel management agreed to go ahead.

What is an energy audit?

An energy audit is a free service to clients that involves a simple ‘walk-through’ assessment of all major plant and equipment, noting its age and efficiency.

Energy and water bills as well as usage patterns are analysed and a comparison is made with industry benchmarks for similar businesses.

The energy audit identifies any major energy deficiencies in a building then presents a list of recommendations on how savings can be made. All utilities are covered – gas, electricity and water.

Purchasing tariffs

Alinta Assist compared the existing purchasing tariffs for gas and electricity and recognised that these were not the most cost-effective available for the building use.

Consumption levels qualified the Brighton Hotel to procure both electricity and gas power from Alinta. By changing power providers to Alinta and adjusting the commercial tariff on the gas consumption, an annual saving of $6,310 will be realised.

Alinta Assist’s cost for this analysis? Not a cent!

Water consumption

During the walk-through audit, Alinta Assist noted that all the urinal cisterns were leaking and the flow rates to tapware were excessive.

Alinta Assist installed Aqualoc tap valves into the tapware, changed some tapware to suit usage patterns and repaired the cisterns.

Changes are now being monitored and tracked, and the result is a 60 per cent reduction in water consumption, which translates to an annual saving of $15,273! Alinta Assist’s bill to carry out the work was only $1,430.

Electricity consumption

Alinta Assist also identified that although the building was new, little had been put in place to manage power consumption. The system relied on staff turning on all the lighting and mechanical circuits when they arrived in the morning even in areas that were not being used.

Now the mechanical ventilation is switched on by timers and the outdoor lighting circuits are colour-coded so staff only turn on the indoor and outdoor lighting when required. Staff training and monthly monitoring ensures the new energy-smart habits continue.

The total cost of work was $2,430 for projected annual savings of $7,390.

Net savings

For a total investment of $14,231 including the cost of the new outdoor heaters, the Brighton Hotel should enjoy an annual saving of $31,219. Well worth an Alinta Assist energy audit!

Could your business profit from an energy audit?

For an obligation-free first consultation, or to find out how an Alinta Assist energy audit can help your bottom line, call Alinta Assist on 1800 244 355.

The first 20 AHA Members to call and mention this article will receive a $100 Alinta Assist voucher to put to their energy audit. Call 1800 244 355 now!

Did you also know that Alinta Assist can help your business with it’s day to day gas, plumbing, hot water or electrical needs? Keep them in mind next time you need a plumber or electrician!

“I was surprised at the energy deficiencies in a hotel only 18 months old. The changes recommended the Alinta Assist energy audit have made a real difference to our profitability. I would definitely recommend an energy audit to other businesses.” Arthur Barrett Previous co-owner, Brighton Hotel, Mandurah.

If you would like more information on how your business could save money through Energy Management please contact Leah Blinkhorn on 08 6213 7247 or leah.blinkhorn@alinta.net.au

22 HOSPITALITY WA

New Requirements for providers of gambling and financial services in hotels came into effect on 12 December 2007. The AHA has consulted with the Federal Government about the new laws and is working with the Australian Transaction Reports and Analysis Centre (AUSTRAC) to ensure they are implemented in a sensible manner.

The new requirements are broadly consistent with existing obligations under the Financial Transactions Reports Act and proceeds of crime legislation.

Hotels are required to introduce a program to assess risk, inform staff and comply with reporting requirements.

A summary of the requirements in relation to gaming follows.

When must customer details be collected?

Your hotel must collect and verify information about a customer before paying out winnings and/or accumulated credits or the awarding of a prize on a gaming machine involving an amount of $10,000 or more. This must be done whether the payment is in cash or by cheque or other means.

What must be collected?

The minimum information which your hotel must collect about a

customer is the following:• Full name;• Full residential address; and• Date of birth.

What must be verified?

Your hotel must verify (as a minimum):• The customer’s full name; and• Either of the customer’s date

of birth or the customer’s residential address.

How are customer details verified?

This is done by checking the details provided by the customer against customer identification documents. These documents may include:

Method 1 – preferred

Sighting:• Passport; or• Australian driver’s licence;• Proof of age card; or• National identity card.

Method 2 – alternative for Australian residents

Sighting:

• Two forms of other identification (such as a birth certificate or birth extract, citizenship certificate, Centrelink pension card or any government financial benefits notice, Australian Taxation Office notice, local government or utilities notice – where the notice contains the

name and residential address of the customer); and

• Verification of the stated name and residential address against a check of the Sensis White Pages.

Unless the customer is a high-risk customer, identity may be verified by a senior manager of your hotel personally attesting to the identity of the customer, based on a previous verification by that senior manager using the documents referred to above. The name or staff ID if the personally-attesting senior manager must be entered in the register.

Discrepancies

Any discernable discrepancy between a claimed identity and the offered documentation must be recorded and, if it relates to a circumstance other than a change of name by marriage or an obvious typographical error, must be the subject of a further enquiry of the customer (and a record kept).

The AHA is seeking an exemption from the legislation for member hotels that provide financial services, such as the provision of foreign exchange.

For further information, please contact the AHA on 9321 7701.

Anti-Money LaunderingRegulations & Compliance

A reminder to members that an incident register must be completed for:• Refusal of entry;• Refusal of service;• Removing a patron;• any other incidents which occur.

There is a copy of an incident register form in your AHA Liquor Licensing Guide under tab 4 titled “Important working documents” - section 4.1. Once complete the incident register form should remain on premise in a folder for future referencing.

If you have not received your complimentary member copy of the AHA Liquor Licensing Guide please call the AHA on (08) 9321 7701.

AHA (WA)

AHA (WA)

AHA Liquor Licensing Guide

Section 4.1

Incident register

INCIDENT REPORTLicensed Premises

Date of Incident: Time of Incident Location of Incident Name of each crowd controller and/or employee of the licensee involved in the incident:•

•

•

Incident Details Juvenile, No ID Juvenile, Fake ID Intoxication Patron(s) injured Patron(s) removed Patron(s) asked to leave Patron(s) barred Staff injured Lewd/Indecent conduct Noise complaints Residential complaintsOther

Explanation the incident

What action has been taken?

Was any authority notified? Racing, Gaming & Liquor Police Department Emergency Services Other

I declare that all details are true and correct and no relevant information is omitted.

Date: / / Signature of person reporting incident

Date: / / Signature of Licensee/Approved Manager

23HOSPITALITY WA

Election News

The advertisement (left) provides notification of the Election to be conducted for the state registered Western Australian Hotels and Hospitality Association Incorporated (Union of Employers).

An advertisement appeared in the West Australian Newspaper on Wednesday 20th February 2008.

As a member of the Association you are also a member of the federally registered Australian Hotels Association (Western Australian Branch).

Notification for election to the Australian Hotels Association (Western Australian Branch) appeared in the West Australian on Thursday 28th February 2008.

If you intend to stand for a position you must nominate with both entities the Western Australian Hotels and Hospitality Association Incorporated (Union of Employers) and the Australian Hotels Association (Western Australian Branch).

These elections are for the term of two years.

Elections

Western Australian Hotels and Hospitality Association Incorporated (Union of Employers)

Election of Officers pursuant to section 69(4) of the Industrial Relations Act 1979

ELECTION NOTICENominations are called from eligible candidates for the election of:

President – South West Division (1)President -–North West Division (1)President – Coastal Division (1)President – Accommodation Division (1)President – Perth Metropolitan North Division (1)President – Perth Metropolitan South Division (1)President – Central Division (1)Ordinary Council Member (6)

Nominations will be accepted from Wednesday 27 February 2008.

Nomination forms are to be completed in accordance with the Rules of the Western Australian Hotels and Hospitality Association Incorporated (Union of Employers) and must reach me no later than 12.00 noon on Wednesday 19 March 2008. Should an election be necessary, voting will close at 12.00 noon on Monday 28 April 2008.

Candidate statement: Candidates may include with their nomination form a brief personal and/or professional profile and a brief position statement in accordance with rule 18D(b) of the Rules of the Western Australian Hotels and Hospitality Association Incorporated (Union of Employers).

HOW TO LODGE NOMINATIONS

• By Hand: Western Australian Electoral Commission Level 2, 111 St Georges Terrace PERTH WA 6000

• By Post: GPO Box F316 PERTH WA 6841

• By Fax: 9226 0577

Nomination forms are available either from the Western Australian Hotels and Hospitality Association Incorporated (Union of Employers) office or from me at the Western Australian Electoral Commission. Originals of faxed nominations must be mailed or hand-delivered to the Returning Officer.

ALL MEMBERS! Have you changed your address?If so, please advise the Western Australian Hotels and Hospitality Association Incorporated (Union of Employers) of your new address.

Cathy KingRETURNING OFFICER

Phone: 13 63 06Email: waec@waec.wa.gov.au

Directory of ServicesThe AHA provides a wide range of services to members including:

- Lobbying & Parliamentary Relations- Membership News & Advice - Workplace Relations- Exclusive Member Events & Discounts- Corporate Membership & Services- Industry Training

Contact us on (08) 9321 7701 for information and advice regarding the above services.

24 HOSPITALITY WA

Corporate News

Starting in March, a new Government funded Certificate 4 course in Hospitality (Supervision) flexible delivery based on industry needs – 1 day per fortnight. combination of classroom, workshops, on the job assessment and recognition of prior learning.

Units include lead and Manage People monitor work operations interpret financial information recruit and select staff roster staff manage finances within a budget menus to meet market needs

The course is fully funded by the Department of Education and Training, however there is a small tuition fee of only $585.00.

For further information please contact HGT Training Consultant, Paul Muenchow on Phone: 9481 1602 or 0423 051 944 Email: paul@hgtwa.com.au

The economic cost of losing a productive employee is estimated to equate to more than one year’s worth of wages. So, what can you do to retain your brightest and best?

Current strategies to address staff retention can often be ad hoc and based on ‘gut feel’. Without any real knowledge about these issues, the main strategy is often to increase pay

rates - but this is rarely the answer or an economic option. Investing in the education of your staff not only gives you knowledgeable, confident staff but also demonstrates the value you have in them. There are also some direct financial benefits to your organisation.

Apprenticeships/Traineeships

Most apprenticeships and traineeships involve recruiting

young people just out of school either directly or through a Group Training Organisation, but that’s only the beginning. Did you know you can also start training;

• students while still in school in school based apprenticeships, traineeships and School Apprenticeship Link.

• mature workers wanting to start a new career

• existing workers with skills but not qualified

• existing workers without experience in their area of interest

• apprentices or trainees on a part-time basis?

Find out more:T: 13 38 73W: www.australianapprenticeships.gov.au

Education is a key to staff retentionKEY POINTS

• Education of staff aids retention

• Investigate traineeships & apprenticeships

• Upskilling can also be an option

advert

25HOSPITALITY WA

ApprentiCentre T: 13 19 54

A trainee is on probation for one month and an apprentice is on probation for a period of three months from the date of commencement. During the probation period the training arrangement can be cancelled by either party.

(Source: http://www.apprenticeships.

training.wa.gov.au/employers.asp)

What are the employer incentives?

Australian Apprenticeships attract financial assistance for eligible employers to help reduce the real cost of training.

Employers hiring an Australian Apprentice may be eligible for a range of Australian Government and State Government incentives and personal assistance starting from $1250 for most employers for

Certificate II – IV, together with some targeted Diploma and Advanced Diploma qualifications. These incentives encourage employers to offer employment-based training opportunities that will encourage people to acquire and expand their working skills.

(Source: http://www.australian

apprenticeships.gov.au/employer/

incentives.asp)

What about up skilling?

There is also the option of up skilling your staff with very little financial outlay. Speak to your coffee supplier and see if they will come onsite to deliver free barista training. Beermasters has been a very popular one-day course at the AHA covering the background of beer, spiking a keg, pouring the perfect beer and cleaning beer lines.

Training does not have to be full time. There are evening, midweek and weekend courses available such as Time Management, Develop Leadership Skills and Communication in the Workplace.

An education investment in your staff will reap many benefits for your venue including; having more knowledgeable staff knowing what they are doing, happier staff feeling valued by their employer and a reduced staff turnover.

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CALL NOW! 9322 1919Level 14, Carillon City Office Tower 207 Murray Street, Perth, WA 6000

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Corporate News

26 HOSPITALITY WA

ADSCREENCORPORATE SPONSOR

Contact: Mr Robert Hodge WA State ManagerAddress: Mailbox 2, 27 Dalley Avenue PAGEWOOD, NSW 2035Phone: 08 6401 3038Fax: 08 6401 3038Mobile: 0400 130 422Email: roberth@adscreen.com.auWebsite: www.adscreen.com.au

Digital signage solutions for the hospitality industry.

AHA’s New Corporate MembersGIBSONS & PATERSON

CORPORATE SPONSOR

Contact: Mr Graeme Hile General ManagerAddress: 357 Oxford Street LEEDERVILLE, WA 6007Phone: 08 9340 4100Mobile: 0418 943 783Fax: 08 9340 4199Email: Graeme.Hile@bidvest.com.auWebsite: www.gibpat.com.au

Leading supplier of crockery, cutlery & glassware to the hospitality industry with brands such as Crown, Libbey, Arcoroc, Bormioli, Tomkin, Trenton.

Corporate News

COMCATERGOLD CORPORATE

MEMBER

Contact: Mr Clive Gilbert Regional Sales ManagerAddress: 6 Mertz Court HILLARYS, WA 6025Phone: 03 8369 4600Mobile: 0437 099 672Email: c.gilbert@comcater.com.auWebsite: www.comcater.com.au

Major import distributor of commercial foodservice equipment. Brands include Alto-Shaam, Cambro, Cleveland, Trueheat, Comenda, Daymark.

ICS AUSTRALIAGOLD CORPORATE

MEMBER

Contact: Mr Craig Peterson Managing DirectorAddress: 6/14 Shields Crescent ALFRED COVE, WA 6154Phone: 08 9330 2699Fax: 08 9330 2799Mobile: 0417 954 871Email: cpeters@icsaust.com.auWebsite: www.icsaust.com.au

Commercial construction & fit out; our hospitality division specialises in turnkey solutions for hotels, restaurants, cafes and breweries.

MESSAGES ON HOLDGOLD CORPORATE

MEMBER

Contact: Mr Kym IllmanAddress: 21 Moore Street EAST PERTH, WA 6004Phone: 1800 6377 2437Email: info@messagesonhold.com.auWebsite: www.messagesonhold.com.au

Provider of promotional telephone messages, mixed with music, for business to play to waiting callers on hold.

BEDTEK BEDSBRONZE CORPORATE

MEMBER

Contact: Ms Anja DannerAddress: 9B/248 Leech Highway MELVILLE, WA 6156Phone: 9317 4071Email: info@bedtek.com.auWebsite: www.bedtek.com.au

European & contemporary bedding and accessories.

The AHA would like to acknowledge

27HOSPITALITY WA

BELL-VISTA FRUIT & VEG CO. Pty. Ltd.BRONZE CORPORATE

MEMBER

Contact: Mr Steve Matthews Sales ManagerAddress: 231 Hampton Road FREMANTLE, WA 6160Phone: 08 9335 9899Mobile: 0419 907 819Email: stevem@bell-vista.com.auWebsite: www.bell-vista.com.au

Wholesaler and exporter of fruit and vegetables supplying hotels, catering companies and government establishments. Warehouse manned twenty-four hours a day, seven days a week to meet transport and customer requirements.

DYNAMIC PEOPLE PERFORMANCEBRONZE CORPORATE

MEMBER

Contact: Mr Peter Quinn DirectorAddress: PO Box 796 SOUTH PERTH, WA 6951Phone: 08 9474 9888Mobile: 0413 311 770Email: peter@dstar.net.au

Training & Development, specialising in communications, time and stress management and business writing.

Corporate News

IMPACT DATABRONZE CORPORATE

MEMBER

Contact: Kurt Opray DirectorAddress: Level 2 159 High Street PRAHRAN VIC 3181Phone: 03 9510 0443Fax: 03 9529 4133Email: kurt@impactdata.com.auWebsite: www.impactdata.com.au

Database marketing – targeted email, SMS & post. Get the right message to the right person at the right time – everytime!

OFF THE VINEBRONZE CORPORATE

MEMBERContact: Mr Scott Spalding Managing DirectorAddress: PO Box 209 SOUTH FREMANTLE, WA 6162Phone: 0408 949 002Email: scottspalding1@yahoo.com.au

Wine Distribution.

PALANDRI WINESBRONZE CORPORATE

MEMBER

Contact: Mr Garry JonesAddress: Level 3, 76 Kings Park Road WEST PERTH, WA 6005Phone: 08 9216 7000Email: garry.jones@palandri.com.auWebsite: www.palandri.com.au

Margaret River wine producer, wine grower and wine wholesale distribution business.

PERTH INSTITUTEBRONZE CORPORATE

MEMBER

Contact: Ms Viriginie Srienz Career AdvisorAddress: Level 14, Carillion City Office Tower 207 Murray Street PERTH, WA 6000Phone: 08 9322 1919Email: virginie.s@perthinstitute.com.auWebsite: www.perthinstitute.com.au

Private RTO for hospitality/tourism AQF courses from Cert II to Advanced Diploma. Current student population is over 500.

OFF THE VINE

TOPGUN INTERNATIONALBRONZE CORPORATE

MEMBER

Contact: Nigel Rimington Managing DirectorAddress: 3a Antonio Court NEWTON, SA 5074Phone: 08 8337 7333 or 1800 752 937Fax: 08 8165 3099Mobile: 0411 555 559Email: nigel@topgunamusements.comWebsite: www.topgunamusements.com

Distributing coin operated arcade games into licensed venues.

the following Corporate Sponsors

promoting passion in your people

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