OSC Financial ConferenceDecember 14, 2010

Some interesting new developments

Current and Emerging trends

Impacts of these trends

Service Expectations of a New Generation

Monumental Adventure www. monumentaladventure.com Cultural highlights of cities around the

world

New Facebook messaging www.facebook.com Messages to friends no

matter how they access Facebook

Communication portals Archive of everything

communicated

Verizon 4G LTE service www.verizonwireless.com Provides 5-12 megabits per second

(download) and 2-5 megabits per second (upload)

Faster than wired cable access and similar to business network access

Will be able to power WiFi via 4G

Microsoft Office 365 Office365.microsoft.com

Effects of recession

Cloud computing

New technology companies helping accelerate cloud transition

Renewed interest in mobile devices

Server virtualization

Storage virtualization

Network/fabric virtualization

Client systems Application delivery can be virtualized

Greater interest in hosting services externally Software-as-a-service (SaaS) Infrastructure-as-a-Service (IaaS) Platform-as-a-Service (PaaS)

Large enterprises Private clouds, Hybrid clouds

Small/Medium enterprises Public clouds, real-time infrastructure

Data Center consolidations Federal government merging large number

of Data Centers Industry INSA assessment (NC)

“Cloud first” Part of new federal IT strategy

Economic value of both larger scale and commodity services

Application architectures being refined and evolved to include mobility as key element

With Droid, iPhone, iPad, and others coming the demand for quick location/download of useful applications is soaring

Larger tablet-style devices may be coming

Days of monolithic, LAN-connected, proprietary enterprise software applications are numbered

Mobile security is becoming more important Ability to “wipe clean” or lock mobile devices

remotely New ways to extend enterprise “LAN” for users that

would previously be “off the network”

Applications will need to assume access by a far wider range of devices and user interfaces that are likely connected remotely from somewhere on the internet and probably via a wireless connection

Consumer expectation that more IT can be provided and charged based on utilization, not allocation

Mixed with cloud computing, this will begin to undercut many software licensing models

Pay for what you use, not for what you might use

Some confusion about “cloud computing” (public, private, hybrid)

Many roles will need to shift and adapt CIO System administrators Application developers (starting

developments using cloud environment will be important)

Support functions

May be a growing focus by users on cost and transparency of IT services

Expectation of faster response and more dynamic offerings (more later)

Ability to access information quickly including use of “mash-ups” A mash-up is a web page or application that

combines data, presentation, or functionality from two or more sources to create new services

May be less confusion about “cloud”!

Ability to order services (compute, storage, backups, even applications) quickly without capital outlay is very appealing www.myhosting.com

Integration of data may not be as important

Low cost and quick provisioning may greatly outweigh security concerns, data integration requirements, single-sign on, etc.

Applications that will have a long “life” in this new IT world will need to be cloud-ready Can scale to take advantage of more

resources, some of which might be available across a hybrid cloud environment

Applications will need to recognize and support a wider array of mobile devices and access interfaces

Manual operations will be stressed and forced to automate Self-service, on-demand model will prevail

Dynamic sourcing pressures IT must figure out how to add/subtract

resources (compute, storage, network, etc.) as needed

Application demands will soar

Where is my data stored in a cloud-based environment?

Is my data co-mingled with other agencies and companies?

Is the hosted or cloud environment secure and well-managed?

App Store Effect “I want to download these applications from the

online store and them have them linked together as a new application. Can you help me?”

Based on business need (procurement, business intelligence, product design, R&D support) there will be a demand for faster and more inter-connected applications

Acceptance of large (and expensive) ERP-level software suites may not be sustainable

E-mail is primary business application

Outside of work, Facebook is becoming the primary application

At some point use of social networking tools at work will become more accepted and commonplace

But what about mixing work, home, and personal interests together?

Facebook accounts (as an example) would contain mix of communications

Will social networking companies further recognize/address this issue?

Many employees may want to share personal and social network information in a work context

Expect to collaborate with work colleagues (and friends) globally

Not to be confined to a small network of contacts within their specific area

Expect to co-create and work to solve real business problems

Currently 18% of world’s population

Communication takes place on the internet and mostly via online communities

Very impatient and desire instant results

Might be poor communicators

More openness to sharing personal information

Wide cross-linking of information in coming years will provide interesting aggregations of personal and professional information

Identity management importance will continue to grow and will leverage cross-linked information

Now possible

More cost-effective

Fits new generation service expectations

Dynamic

Better

Cloud wave will impact many areas, including: Home (recent TV ads) Enterprise environments Small, emerging businesses

Dynamic sourcing Applications Infrastructure services

Greater mix of mobile demands, applications, and devices