Orion Water District Operations...
Transcript of Orion Water District Operations...
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Operations Manual
Orion Water District
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TABLE OF CONTENTS Introduction ............................................................... 3 New Water Service Connection……………. 24
General Information ................................................. 3 Reconnection of Water Services……………. 25
Operational Procedures .............................................. 3 Voluntary Disconnection of Meter………….. 26
Company Profile…………………………………… 4 Payment of Bills…………………………….. 27
Brief History ............................................................... 4 Other Maintenance Services………………. 28
Mandates and Function............................................... 5 Repairing Leaks……………………………... 28
Policy Makers ............................................................ 6 Change of Water Meter…………………….. 29
Vision ......................................................................... 6 Rehabilitation/Expansion of Mainline…….. 30
Mission ...................................................................... 6 Relocation/Transfer of Water Meter…….… 31
Service Pledge........................................................... 7 Feedback & Redress Mechanism………… 32
Values...................................................................... 7 Feedback Form………………………….. 33
Objectives.................................................................. 8 Present Water Rates………………………. 34
Core Responsibilities…………………………… 9 Senior Citizen……………………………… 35
Service Coverage........................................................ 10 BOD/General Manager and Section Heads. . 36
Organizational Structure.................................................10
Human Resources ………..............................................10
Organizational Structure of ORIWAD ............................12
BOD’s Organizational Chart and Responsibilities ........13
Admin/Finance and Billing Organizational Chart ......... 14
Office of the General Manager .................................. 15
Administration Personnel……………….. ................. 15
General Services Personnel………………………… 15
Accounting and Cash Personnel……………………… 16
Customer Account Personnel………………………… 16
Customer Service Personnel………………………….. 16
Workflow Chart of Check Disbursement……………. 17
Workflow Chart of Cashiers’ Collection………………. 18
Workflow Chart of Finance Accounting……………… 19
Workflow Chart of Human Resources……………….. 20
Billing Process ………………………………………… 21
Organizational Chart of Technical Section………. 22
Responsibilities of Technical Section…………… 23
Frontline Services………………………………… 24
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DEFINITION OF TERMS ORIWAD Orion Water District LWUA Local Water Utilities Administration CCC Conditional Certificate of Conformance PD Presidential Decree JO Job Order GOCC Government Owned and/or Controlled Corporation BOD Board of Directors and Awards Committee LWD Local Water Districts CSC Civil Service Commission PACD Public Assistance and Complaints Desk LWD-maCRO Local Water District-Manual on Categorization and Other Related Matters PRC Professional Regulatory Commission HR Human Resources OR Office Receipt A/R Accounts Receivable GM General Manager WB Water Bill SOA Statement of Account SB Sangguniang Bayan RA Republic Act
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Water
This manual shows step by step guide to ORIWAD’s process and work instructions
to complete and deliver services to the clients. Furthermore, flow charts are
included in this handbook to help clarify how the district’s transactions are
currently working and how they could be improved.
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Pursuant to Presidential Decree No. 198
otherwise known as the "Local Water Utilities
Act of 1973" as amended by P.D. Nos. 768 and
1479, and the Local Sangguniang Bayan (SB)
Resolution No. 45, the Orion Water District
(ORIWAD) was created on July, 1993.
The District was given Conditional Certificate of Conformance (CCC) No. 527 by
the Local Water Utilities Administration (LWUA) on January 14, 1994. Before its
formation, there were few existing water supply systems in the locality and the
residents acquired water through available free-flowing and privately owned deep
wells. The construction of the water supply system is a great help to the residents of
Orion through the approval of Brgy. Resolution No. 45 (A Resolution Approving
The Turn Over/Transfer of Municipal Waterworks Facilities to the Orion Water
District and Authorizing the Municipal Mayor to Execute Deed of Transfer for this
Purpose).
Since 1992, by virtue of the Supreme Court En Banc decision, G.R. No. 95237-38
(Davao City Water District, et. al. vs. CSC et. al.), water districts were declared
Government Owned and/or Controlled Corporation (GOCC) with original charter,
and as such, they are under the jurisdiction of the Civil Service Commission and
Commission on Audit.
The ORIWAD is composed of twenty seven (27) employees under the leadership of
GM Daphne N. Cajayon. The Board of Directors, the policy making body of the
District, is composed of five (5) members.
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The Orion Water District is a local water district
created by virtue of Resolution No. 45 dated July,
1993 of the Municipality of Orion, Bataan. On
January 14, 1994, the Certificate of Conditional
Conformance (CCC) No. 527 was issued by Local
Water Utilities Administration (LWUA) to
formalize the establishment of Orion Water District.
The operation of the local water district started on
July 1, 1993 pursuant to the provisions of the
Presidential Decree (PD) No. 198 as amended by
PD Nos. 768 and 1479, otherwise known as the “Provincial Water Utilities Act of
1973”. Its primary objective is to acquire, install, improve, provide, maintain and
operate the water supply and distribution system for domestic, commercial and
industrial consumption of residents within the boundaries of the District. As of
December 31, 2014 the district is servicing 19 out of 23 barangays with total service
connection of 5,345.
The Board of Directors (BOD) is the
policy making body of ORIWAD. The
Town Mayor appoints the members of
the board for a term of six (6) years
representing the various sectors of the
community. A sixth member maybe
appointed by LWUA as its
representative in the Board whenever a
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Water District has availed of financial assistance from the Administration. The
current members of the Board, their positions and representation are as follow:
VISION
MISSION
We offer reliable and responsive public service by providing quality water for the
beneficial use of the residents of Orion.
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SERVICE PLEDGE
We, the officers and staff of ORION WATER DISTRICT commit ourselves
to deliver quality service expected of government employees and we pledge that:
VALUES
– We strive to be upright and be principled and to be free from
fraud and deception.
Our water concessionaires will always be a priority with us.
Respect and courtesy will be observed in dealing with them.
Information Technology will support operations for better performance.
Water delivery standards will continuously improve.
Attention will be given to praise, suggestions and complaints.
Dedicated personnel whose skills will be enhanced through training will
deliver professional service.
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– We serve our customers with
superior quality service.
– We value harmonious working relationship to achieve our
goal.
OBJECTIVE
I: For Government and Society
To be supportive of government’s implementation of social and economic
programs without impairing financial viability.
II: For our Customers
To provide safe, abundant and affordable water and to give prompt and efficient
service.
III: For ORIWAD
To protect the best interest of the District by subordinating personal gains of
prominence.
IV: For our Personnel
To employ and retain the best personnel by providing opportunities for
advancement.
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CORE RESPONSIBILITIES
We shall uphold our commitment to deliver clean, safe and potable water to
every family within our service areas.
We shall strive to formulate sound and reasonable water service policies,
programs and projects.
We shall further research on augmenting and conserving our existing water
resources and identify potential sources of water.
In delivering our services to the public, we shall always bear in mind that it is
not only delivery of safe and clean water that should be our prime concern
but also environmental protection of our natural resources, especially the
watershed areas.
We shall afford our employees with just and reasonable working conditions,
benefits and compensation to give them equal opportunity to maximize their
full potential. We see each individual as unique and important. We value
diversity and open communication to promote fairness, dignity and respect.
We will strive continually to learn and improve ourselves so that we may
achieve the highest ideals of public service.
We shall fulfill with dedication and utmost commitment this corporate
responsibility.
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SERVICE COVERAGE
At present, the District is utilizing seventeen (17) well sources to provide potable
water to its nineteen (19) Barangays. It has a total of 5,345 service connections as of
December, 2014. Through hard work and dedication of its personnel, ORIWAD
was able to withstand the hardships and challenges of time and was able to make
use of its resources in order to achieve its goal and objectives in giving the best
water service to people of Orion.
Organizational Structure
The organizational structure of ORIWAD has changed a lot since its establishment
in 1993. It was patterned under the terms and conditions as provided for in the
DBM approved REVISED LOCAL WATER DISTRICT (LWD) MANUAL ON
CATEGORIZATION, RE-CATEGORIZATION AND OTHER RELATED
MATTERS (LWD-maCRO). On March, 2012, ORIWAD was re-categorized from
Small to Category C Water District. The re-categorization brought changes in the
staffing pattern and the manpower of ORIWAD. The increase in the number of
personnel, reclassification and abolition of positions were done to further enhance
its services delivery to valued concessionaires and to promote the professional
growth to its personnel.
Human Resources The Orion Water District is staffed by Twenty Seven (27) dedicated men and
women with wide professional experiences who are highly skilled in their respective
fields of expertise. It is composed of highly trained Plumbers, Electricians, Career
Service Professionals and Sub-Professionals duly certified by the Civil Service
Commission (CSC) and the Professional Regulatory Commission (PRC). The
Orion Water District is one of the agencies accredited by the Civil Service
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Commission per Resolution No. 1101058 dated August 9, 2011, thereby giving the
district Authority to Take Final Action on Appointments. The CSC Balanga Field
Office and CSC Regional Office No. 3 render continued technical assistance to
ensure compliance with the terms and conditions of the accreditation.
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The Board of Directors performs the policy-making function of the Water
District
They formulate policies beneficial to the operation of the Water District
They oversee that the policies formulated have been properly implemented
by the management and staff
They are not allowed to interfere in the management and operation of the
Water District.
BOARD OF DIRECTORS
OSCAR A. MERCADO
Chairman
(Civic Sector)
MARINA B. SANTOS
Vice-Chairman
(Professional Sector)
GERARDO V. ALARCON
Secretary
(Business Sector)
MELINDA A. GLORIA
Member
(Women Sector)
SUSAN L. ELACION
Member
(Education Sector)
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Genie Reyes
Cashier A/OIC
Precious Gotgotao Administrative/General Services Officer B
Edna Ramos Customer Services Officer B
Maria Agripina Nocom Senior Data Encoder
Ludy Ordiales Utilities / Customer Service
Assistant C
Melvin Mendoza Utilities / Customer Service
Assistant C
Rolando Borja Utilities / Customer Service Assistant C
Teddy Asistin Property/Supply Asst. B
Rommel Quicho Property/Supply
Assistant B
Byron C. Carreon Storekeeper C
Marvin Factoran Utilities/ Customer Service Asst. D
Ariel Flordeliz Utilities/ Customer Service Asst. D
(Vacant) Senior Accounting Processor B
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The Office of the General Manager is in charge of the overall administration of all
office operations; oversees personnel management; directs and sets forth
procedures; executes duly established policies and guidelines relative to its services
that affect organizational effectiveness and efficiency.
*Establish and evaluate office performance; oversees all administrative and
finance operations such as accounting, general services, management services,
human resources management, cash and purchasing.
*Operates customer service, billing and collection, and responds to customer
complaints and inquiries.
The over-all in charge in Human Resources (HR) and record sections.
Administers all the employment records of personnel and ensures
compliance with Civil Services Laws, Rules and Regulations; the
Administrative Code of the Philippines; and other pertinent laws governing
employee administration, supervision, welfare and discipline.
It also maintains a central file for frequently requested vital documents for
faster retrieval.
The General Services Personnel manages the maintenance of ORIWAD
buildings and its facilities, furniture and fixtures, perimeter grounds, motor
vehicles, and equipment.
Directly involved in the acquisition and disposal of supplies, equipment, and
properties
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Prepares financial reports as well as analyzes and interprets financial data.
Monitors revenues and expenses and keeps up to date with laws and
regulations pertaining to accounting functions.
Facilitates payroll preparation and all cash disbursements.
Implements policies and enforces the rules and guidelines of the agency in
billing and account matters.
In charge of encoding meter reading; account balances; computation and
printing of water bills.
Facilitates collection of water bill payments and non-water related
receivables.
Prepares notice of disconnection and disconnection orders to delinquent
concessionaires.
In charge of all water applications for new service connections, reopening,
alterations, and complaints relative to the Districts water services.
Receives and prepares job orders and service requests.
Mainly in charge of meter readings and delivery of water bills.
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Transacts
with suppliers
or other
payees
Verification Disbursement Recording End
-Preparation of Check
Voucher w/ attachments to
be checked by bookkeeper
and approved by the
General Manager.
-Issuance of signed check.
-Receive of official receipt
from the payee.
= Statement of accounts or
sales invoice w/
attachment such as
purchased request,
purchased order and
canvass form.
= Daily Checks Issued
Report.
= Check Voucher
Register
FILES
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Transacts with
concessionaires
or collectors.
Verification and
computation. Collection Recording End
- For NEW CONNECTION,
filled up application form w/
complete requirements.
-For MATERIAL SALES,
purchase order coming
from Procurement Asst. B
-For reconnection, verified
official receipt of water bill
arrears.
-For COLLECTORS,
verified collectors report w/
yellow copy of official
receipts and cash
breakdown
- Preparation of OFFICIAL
RECEIPT
-Receive payment
-Issuance of O.R. to
concessionaires
- Receive cash
collections
- Daily Collection and
Deposit Report
-Cashiers Collection
Report Summary
-Daily Cash Position
Report
Deposit
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FINANCE ACCOUNTING WORKFLOW
PURCHASING
SECTION
ACCOUNTING
SECTION
CASHIER
GENERAL
MANAGER
END
-Preparation of PR,PO & CF -Duly approved documents by GM
Preparation of Disbursement Voucher
Preparation of checks
Approves Transaction
Cashier Release of DV and Checks
BOOKKEEPER (Recording)
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RECRUITMENT SCREENING &
APPOINTMENT PROCESSING
PUBLICATION OF VACANT POSITION PURSUANT TO RA
7060
INITIAL SCREENING/ EVALUATION OF APPLICANTS &
EMPLOYEES
UPDATING OF LEAVE RECORDS ON A
MONTHLY BASIS
CREATING AND RECORDING OF LEAVE CARDS
PROCESSING & UPDATING OF
LEAVE RECORDS
CREATING & UPDATING OF
EMPLOYEES SERVICE RECORDS
COMPLIANCE OF PRE-EMPLOYMENT
REQUIRED DOCUMENTS FOR ATTACHMENT TO
APPOITNMENT
SERVICE RECORDS PROCESSING/ RECORDING
SCHEDULING AND CONVENING OF THE
PERSONNEL SELECTION BOARD
FOR FINAL SCREENING AND DELIVERATION
ISSUANCE OF APPLICATION OF
LEAVE FOR EMPLOYEES CS FORM
6 S. 1994
SUBMISSION OF APPOINTMENT TO CSC FOR REVIEW
FORWARDING TO HEAD OF OFFICE FOR
APPROVAL
HRMO FILLING & ISSUANCE OF
EMPLOYEES COPY
PREPARATION OF PERSONNEL PLANTILLA
ESTABLISHING UPDATED SERVICE
RECORDS FOR EMPLOYEES 201
FOLDERS
CREATES FINAL DRAFT OF
PERSONNEL PLANTILLA FOR
APPROVAL OF HEAD
SUBMITS APPROVED PLANTILLA OF
PERSONNEL TO THE CSC FOR REFERENCE
INTER-AGENCIES THRUST & SERVICES
TO & FROM CSC, PHILHEALTH, BIR &
OTHER INSTITUTIONS
CREATES, MAINTAINS FILES FOR REFERENCE
COORDINATES, TRANSANCTS,
PROCESSES OFFICIAL BUSINESS
TRANSACTIONS FOR THE AGENCY &
EMPLOYEES
PREPARES, FACILITATES,
SUBMITS OFFICIAL DOCUMENTATIONS & OR PAPERS TO & FROM OFFICES OR
CLIENTS AS THE CASE MAY BE
PREPARATION OF APPOINTMENT OF
SELECTED EMPLOYEE/
APPLICANT FOR APPROVAL OF ALL
CONCERNED
ISSUANCE AND FILING OF
APPOINTMENT TO EMPLOYEE AND 201
FILES
RECORDING/ UPDATING OF LEAVE
RECORDS UPON APPLICATION OF
EMPLOYEES
ISSUANCE OF SERVICE RECORDS
OF EMPLOYEES UPON REQUEST
REVIEWS AND ANALYZES LATEST PLANTILLA OF
PERSONNEL
UPDATES & ADJUSTS SCHEDULE OF SALARY,
INCENTIVES & BENEFITS EMPLOYEES CURRENT PERSONNEL
DATA AS REQUIRED
PREPARES DRAFT OF PERSONNEL PLANTILLA BASE ON PREVAILING
SITUATION & CURRENT DATA
ORIWAD’S HUMAN RESOURCE MANAGEMENT’S WORKFLOW CHART
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Customer Service Officer B
Meter Readers
Customer Service Officer B
Field Collectors
Customer Service Officer B
Water Bill Payment
Office/Field Collector
Water Bill Payment
Customer Service Officer
Verification and computation
Read water meters Log meter reading on the reading book
Submit the reading book to Customer Service Officer B
Encodes present reading to system
Print water bills
Issuance of statement of accounts to customers
Submits to the bookkeeper
*There will be an adjustment if
the data in the amount, reading
or consumption is incorrect
Prepares Monthly Billing Summary
Evaluates/prepares billing adjustment
*Prepares Monthly Billing
Adjustment every end of the month
Water Bill If payment is made
If payment is not made
Process Penalty for overdue accounts
Prepares Monthly Penalty Summary
Issues official receipts to customer; performs cash count at the end of the day if balance to the payment of water bills; prepares cash breakdown; prepares & remits collectors’ reports and cash to Cashier
Prints collections summary for the day; submit to GM; prepares Aging of A/R & other reports as directed.
Billing Process
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TECHNICAL
Alexander Teodoro Water/Sewerage Maintenance Head
Ernesto Borja Water/Sewerage Maintenance Foreman
Renato Sanchez Water/Sewerage Maintenance Foreman
Water Resource Facilities Operator A
Benjamin Mendoza Romeo Gabriel
Water/Sewerage Maintenance Man A
Michael Jose Maria Magdalena Llaneta
Water/Sewerage Maintenance Man A
Romeo Ramos Ely
Daulat
Water/Sewerage Maintenance Man B
Warren Caturao Juanito Pimentel Jr.
Ramen Caturao Water/Sewerage Maintenance Man B
DUTIES
New Connection
Repair of leaks
Rehabilitation of mainline
Expansion of water
service line
Survey
Disconnection of water
service line
New Connection
Repair of leaks
Rehabilitation of mainline
Expansion of water
service line
Survey
Disconnection of water
service line
Reconnection of water
service line
Chlorination
Checking of water meter
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Responsible for the installation of new water service connection;
disconnection of service connections due to non-payment of water bills
Over-all in-charge of the Construction and Maintenance of all water service
connections, distribution lines, mainlines and transmission lines within the
service areas of the district.
Maintains production requirement and potability of water on all sources.
Directs the maintenance of all allied equipment.
In charge in operations and maintenance of water production facilities.
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FRONTLINE SERVICES
I. NEW WATER SERVICE CONNECTION
Inquiry on applications.
Fill out survey form
Duration: 20 minutes
Conduct ocular inspection
Provide list of materials
Duration: 4 hours
Submit requirements after
site approval
Fill out application
form/contract
Client orientation
Preparation of materials
Duration: 1 hour
Payment of required fees
and cost of materials.
Acceptance of payment
and issuance of official
receipt.
Duration: 10 minutes
Customer Service Officer B Maintenance Crew Customer Service Officer,
Procurement
Officer/Storekeeper
Prepare job order (JO);
install new service line
Install new service line
Duration: 10 minutes
STEP 2 STEP 1 STEP 3
STEP 4
Cashier Maintenance Head & Crew
STEP 5
END OF TRANSACTION
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II. RECONNECTION OF WATER SERVICE
Pay water bills and
reconnection fee
Accept payment
Issue OR.
Duration: 10 minutes
Await schedule
Reconnect water service
Duration: 3 hrs. & 45 minutes
Office Teller, Cashier Customer Service Officer, Maintenance Head Assigned Team (Maintenance
Crew)
STEP 2 STEP 1 STEP 3
END OF TRANSACTION
Prepare request for job
order
Issue job order
Duration: 5 minutes
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III. VOLUNTARY DISCONNECTION OF METER
Present water bill receipt
Fill up a request for
disconnection
Duration: 5 minutes
Payment for the water
bill(balance/closing bill)
Prepare and issue JO.
Duration: 5 minutes
Await schedule
Disconnect water service
Duration: 4 hours
Customer Service Office Teller/ Maintenance Head Assigned Team (Maintenance
Crew)
STEP 2 STEP 1 STEP 3
END OF TRANSACTION
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IV. PAYMENT OF BILLS
A. Office Collection (Water Bill)
B. Office Collection (Non-Water Bill)
C. Field Collection (Water Bill)
Proceed to teller’s booth
Check client SOA or
Billing and Collection
System for amount due
Duration: 3 minutes
Receive cash or check
payment and issue OR
Duration: 2 minutes
Office Teller Office Teller
STEP 2 STEP 1
END OF TRANSACTION
Check client SOA for
amount due
Duration: 2 minutes
STEP 1
Field Collector
STEP 2
Field Collector
END OF TRANSACTION
Present bill of
materials/WB
Get WB/Sale of Materials
Form and verify the
total
Duration: 3 minutes
STEP 1
Cashier
Receive cash or check
payment and issue
official receipt
Duration: 2 minutes
STEP 2
Cashier
END OF TRANSACTION
Receive cash or check
payment and issue
official receipt
Duration: 3 minutes
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OTHER MAINTENANCE SERVICES
START
Receive request form from
commercial section and/or
concessionaires
Assign job order to respective
maintenance/team
Check and prepare materials
needed for reported
service/mainline leak
Conduct repair works Recommend
rehabilitation
Accept signed job order
Post check repaired leak
END
END
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Preapre
Receive report/complaint.
Verify details. Prepare
request for job order.
Check water meter
(Conduct Calibration)
Defective Not
Defective
Change water meter
Submit/accept signed
job order
END
END
Prepare job order &
schedule repair by
assigning to appropriate
team.
Customer Service
Maintenance Head
Maintenance Crew
Maintenance Crew
Maintenance Head & Crew
START
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Not
Approve
d
.
Wait for availability of
fund
Check/post evaluation of
accomplished project
Schedule work
assignment to respective
maintenance group
Visit respective area to be
rehabilitated/expanded
Submit project
recommendation to GM
START
END
END
Conduct rehab/expansion
Approved
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START
Receive request form from
commercial section and/or
concessionaires
Assign job order to respective
maintenance team
Office
Initiative
Concessionaire’s
request
Submit project cost
Conduct
relocation/transfer
of water meter
Issue list of materials
to concessionaire
Conduct
relocation/transfer of
water meter
Submit/accept
accomplished JO
Post inspection of
accomplished request
END END
Post inspection of
accomplished request
Submit/accept
accomplished JO
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The management and the employees of ORIWAD are always delighted to know the
sentiments of its concessionaires in terms of the services it offers. Hence, the
Feedback and Redress Mechanism was created, established and strictly
implemented to empower the public to give their comments and suggestions to
further improve ORIWAD services. Please let us know how we have served you by
doing any of the following:
Accomplish our Feedback Form available in the office and put in the
suggestion box at the Teller’s booth.
Send your feedback through e-mail ([email protected]) or text
us at 0923-6592066/0925-8151339/0943-1342865
Log on to your facebook account, like our page and send us your
feedback/complaints/suggestions through personal message.
Talk to our Customer Service Officer.
If you are not satisfied with our service, your written/verbal complaints shall
immediately be attended to by our Customer Service Officer at the Public
Assistance and Complaints Desk (PCAD).
THANK YOU for helping us continuously improves our service.
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FEEDBACK FORM
Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box. (Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring I-tsek lamang ang kahong naaayon.) (Pananaw o Puna)
COMPLIMENT COMPLAINT SUGGESTION (Papuri) (Reklamo) (Mungkahi)
Person(s)/Unit/Office Concerned or Involved: _______________________________________________________________________________________ (Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi) Facts or Details Surrounding the Incident: (Kaganapan o detalyeng bumabalot sa pangyayari) Recommendation(s)/Suggestion(s)/Desired Action from our Office (Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)
Name [optional]: ______________________________________________ Office/Agency: ______________________________________ (Pangalan) (Tanggapan/Ahensya) Address: _______________________________________________________________________________________________________ (Tirahan) Contact Number(s) (if any): _____________________________________ E-mail Address (if any) _______________________________ (Telepono) Signature: ___________________________________________________ Date: __________________
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SENIOR CITIZEN
Compliance with the Implementing Rules and Regulations of RA 9994
EXPANDED SENIOR CITIZENS ACT OF 2010
Five (5%) Discount Provisions:
a) Individual meters are registered in the name of the Senior Citizen residing therein;
b) Monthly consumption does not exceed thirty (30) cubic meters;
c) Privilege is granted per household regardless of the number of Senior Citizens residing
therein;
d) Only the water bill (penalty not included) shall be subject to the 5% discount.
e) Applicable only to connections classified as “Residential”.
APPLICATION REQUIREMENTS:
a) Proof of age and citizenship
b) Proof of billing. Meter registration should have been in the name of the Senior Citizen for a
period of one (1) year.
WORK FLOW:
New Connection – (If applicant is a Senior Citizen)
1. Commercial Section accepts application for water services together with the application for
Senior Citizen Discount complete with requirements and routes to Technical Division for
survey;
2. Technical Section performs the usual survey and, in addition, verifies through
neighborhood checking whether the applicant is a senior citizen who is a resident of the
household;
3. Water service contract and application for senior citizen discount shall be submitted to the
General Manager for approval. Benefit will be available one (1) year after initial billing.
4. Commercial Section records the new connection in the BCS identifying the concessionaire
as a Senior Citizen by typing “SC” after his/her surname.
APPLICATION PROCESS FOR EXISTING ACCOUNTS:
Application should be done personally or through an authorized representative.
Requirements:
a) Proof of age and citizenship
b) Proof of billing. Meter registration should have been in the name of the Senior Citizen for a
period of one (1) year.
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WORK FLOW:
Application
a) Commercial Section accepts application/payment form in two (2) copies together with
requirements and forwards all documents for approval of the General Manager;
b) If approved, the CBS name of the Concessionaire will be edited indicating that the account is
that of a Senior Citizen;
Payment
a) Senior Citizen shall present his/her water bill, his/her copy of the approved
application/payment form and his/her Senior Citizen ID;
b) Payment may be made through an authorized representative; c) Payments shall only be done over the counter at ORIWAD office. d) Commercial Section shall make a Billing Adjustment Memo entry on the account
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ORION WATER DISTRICT Pamana ng Lahi Center, National Road, Balagtas, Orion, Bataan
Telfax No.: (047)244-6756, E-mail: [email protected]
Website: orionwaterdistrict.gov.ph
Office of the Board of Directors
OSCAR A. MERCADO
Chairman, BOD
MARINA B. SANTOS, D.E.d. Vice-Chairman, BOD
GERARDO V. ALARCON
Member, BOD
MELINDA A. GLORIA Member, BOD
SUSAN L. ELACION
Member, BOD
Office of the General Manager
DAPHNE N. CAJAYON
General Manager C E-mail: [email protected]
Tel. No.: (047)244-6756
Administrative, Finance and Billing
GENIE T. REYES
Cashier A Tel No.: (047)244-6756
EDNA B. RAMOS
Customer Services Officer B Tel No.: (047)244-6756
Technical
ALEXANDER C. TEODORO
Water/Sewerage Maintenance Head Tel. No.: (047)244-6756