Anthony L. NelsonPortland, Oregon · (503)689-2790 · ANelson8948@gmail.com

Objective: Organizational Leadership and Business Operations Management

Summary of Qualifications:I am a skilled and experienced Business Operations Manager with a background in Six Sigma/Lean quality methodology, training and staff development, business systems analysis, fiscal planning, stakeholder management and compliance.

Professional Experience: Two years of classroom and employer-sponsored education/training and eight years of experience in

organizational leadership and business operations management with an additional two years as an operations coordinator.

18 years of Client Service Operations experience having spent time in roles ranging from account executive all the way up to eight years in leadership with five of those years as a Regional Client Services/Territory Operations Manager.

Seven years of experience in Business Office Process and IT Systems/Database Analysis, Design and Integration.

Eight years of experience managing and coordinating inventory, logistics, transportation and distribution.

11 years of experience managing internal/external stakeholder relationships at all levels of an organizational hierarchy.

Certified Staff Trainer in the U.S. Air Force with 10 years of experience in training, mentoring and staff development.

13 years of experience negotiating and managing multi-million dollar contracts and service level agreements.

12 years of experience in project management to include: Initiating, planning, executing, controlling and closing.

14 years of experience managing program metrics and reporting results to executive leadership on KPIs and drivers.

Formal training and eight years of experience in TQM, Six Sigma/Six Sigma Lean quality methodologies. 26 years of experience in corporate communications working across all technology platforms, mediums

and formats. Nine years of experience developing and executing formal presentations in-person and remotely via

the internet.

Career Highlights: Organization Work Position Dates of Service

Wells Fargo Call Center, Salem, OR Consumer Phone Banker 2/Banker Coach 09/2014 to 03/2016QUE Financial, Boise, ID Regional Client Services/Marketing Manager

09/2011 to 03/2014 ADT Security Services, Boise, ID Territory/IT Systems Integration Manager 04/2009 to 05/2011The McClatchy Company, Boise, ID Marketing Executive 10/2006 to 04/2009

State Farm Insurance, Meridian, ID Agency Operations Manager 10/2005 to 10/2006The Hartford, Reno, NV Property/Casualty Insurance Underwriter 12/2003 to 10/2005

Licensed Customer Service Agent 10/2001 to 12/2003Gannett, Inc., Reno, NV Marketing Operations Coordinator 09/2000 to 06/2001

Notable Successes:

QUE Financial (2013) – Partnership with clients to improve business process and technical systems integration resulted in a 15% increase in net operating income across the first 18 months of my tenure with the organization.

ADT Security (2010) - Execution of client-centered needs analysis and targeted improvements in quality of installation resulted in an overall 18% increase in net operating income for my territory in a two year period.

The Hartford (2004) – Client-centered relationship management and focus on profitable books of business with balanced risk factors brought a 24% increase in net premiums in 12 months in my territories. As a result of these efforts I was awarded The Hartford’s 2004 Western Division Top Performer award for Excellence in Underwriting.

Military Service: Idaho Air National Guard, Boise, ID Armament Systems Craftsman 02/1993 to 09/2000

Crew Chief – Aug 1997 – Sept 2000Rank/Grade: Staff Sergeant, E-5 Honorable Discharge – September 2000

Unites States Air Force, Offutt AFB, NE Information Systems Operations Technician 11/1988 to 11/1992

Rank/Grade: Senior Airman, E-4Honorable Discharge – October 1992

Education and Training: Walden University: Bachelors of Science in Information Technology

Location: Minneapolis, MNEmphasis: Networking & OperationsGraduated: 08/2013 – Cum Laude

Truckee Meadows Community College: Emphasis: Business, Leadership, and Human Relations

Location: Reno, NevadaDates Attended: 01/2001 to 12/2001

Idaho Air National Guard: Professional Training - Non-Commissioned Officer Leadership School

Emphasis: Leadership, Operations Management, Logistics

Location: Gowen Field, Boise, IdahoDates Attended: 06/1997 to 10/1997

Technical Training – Armament Systems Craftsman

Emphasis: Electronic/Avionics Systems Maintenance

Location: Sheppard AFB, TexasDates Attended: 01/1997 to 04/1997

United States Air Force: Technical Training – Information Systems Technician

Emphasis: Information Systems ManagementLocation: Offutt AFB, NebraskaDates Attended: 08/1990 to 12/1990Professional Training - Certified Staff Trainer Emphasis: Training program development Location: Offutt AFB, NebraskaDates Attended: 03/1990 to 05/1990

Licenses and Certifications:State of Idaho Department of Insurance, Boise, ID 2005 – Property/Casualty/Life/Health Producer LicenseUnited States Air Force, Offutt AFB, NE 1990 – Certified Staff Trainer

Awards and Accomplishments:Wells Fargo Virtual Channel Call Center, Salem, OR 2015 – Top 2% of Service Bankers in the DivisionThe McClatchy Company, Boise, ID 2008 – Marketing Executive of the QuarterThe Hartford, Reno, NV 2004 – Western Division Top Performer AwardUnited States Air Force, Omaha, NE 1992 – Achievement Medal for Distinguished Service

1991 – 390th Comm. Squadron Airman of the Year

1991 – 1st AComm Wing Airman of the Quarter 1991 - 390th COSQ Airman of the Quarter