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Organizational Structure & Design


Organizational Structure & Design Is…Intentionally designing the structure or your organization to maximize agility for FLOW of VALUE.Alignment of all teams (business & technology) to accelerate the delivery of measurable outcomes.

Value Streams


How Might We…

Design true end to end cross‐functional teams?

Align teams around business

outcomes and enable FLOW?

Give them stability and focus with the

right allocation?


Basic Team Structure

Business VisionWhat? Why?

ProcessFacilitatorSolution

Vision

How?


Organizational & Team Design

Portfolio

Team 1 Team 2

Team of Teams

Considerations• Logical/virtual not physical re‐org• Demand Portfolios vs Delivery

Portfolios• How to optimize for ‘FLOW’?• Capability Strategy Teams?• Journey Owners?• Enablement teams?• Skill and knowledge gaps?• RUN | GROW | TRANSFORM

allocation


Determining Capacity Allocation

RunOperate & sustain

GrowEnhance & expand

TransformInnovate & Disrupt

• Sustain, retain and renew existing business

• Run essential processes• Keep the lights on• Manage cost

• Extend current products/services• Enter new markets• Support sales and growth• Execute on strategic themes

• High risk, high reward• Innovations & experiments • New capabilities & income streams• Disrupt yourself before being disrupted


Portfolio: Example

• Let go of past models• Develop a “growth mindset”• Hit the easy button – Simple Solutions

• All work should be visible • Empower Team members ‐ Push decision

making down to the lowest level

• Buy don’t build wherever possible• Experiment – fail and learn fast• Systems thinking at every level

Customer Portal

Insights & Analytics

Distribution Support

Billing & Payments

Systems

Journey Steps/Activities

Run, Grow, Transform

A‐1 Insurance Employer Services Value Stream

New Product Development

Enrollments

CustomerInsights

Solution Ideas

Customer Leads

Customer Application

Receive Service

Process Payments

Bill Customer

Service Request

System Team

• 2.5 M individuals• Early adopters• Middle income bracket• Age 25 to 40

Customers / Market Segments

DiscoveryTeam

• Product Definition• Architecture Design• CX Design• Customer Insights

Intuitive CRM

Campaign TRACK

AP SCAN Business Intel

Business Rules Engine Rapid Bill & Pay

Customer Support

Guiding Principles

Mid Size Employers Team of Teams 2

Portfolio Mgr.

Business / VS Lead

Ent. Architect


Conceptual Design Patterns6 Ways to Integrate Demand and Shared Delivery Portfolios

P1 P2 P3 P4 P5

Demand Portfolios

Shared

Delivery

Portfolio

s

Shared Delivery teams support demand portfolios by:

1. Dedicated Team(s)2. Embedding people3. Accept backlog items4. Knowledge Transfer5. Expose APIs6. Intersource

(co‐development)

P6


Workshop: Current vs Future State

What does it look like to me?


Enablement Teams

• Enable other agile teams with critical but limited skills (DevOps, CX, UX, …)• Provide templates, tools, best practices, coaching & training• Temporarily embed with teams to mentor new skills

Baseline Assessment

Create a Skills Growth

Backlog

Provide Tools & Best Practices

Mentor & Coach Team

Enable Self‐Learning

Re‐assess & Update Backlog


Role Transition & Agility

Executives & Line of Business Leaders

Supervisors and Resource Managers

Project & Program Managers

Team Members

• Embrace Agile & Lean Principles• Champion and Support Change• Provide clarity• Shift to Strategy• Lead with Agility• Decentralize decision making• Build High‐Performing Teams• Transition to Agile Roles• Remove Impediments• Develop people & skills


Summary• Create high performing cross

functional teams that are aligned to strategic priorities to optimize capacity

• Design your organization with the customer in mind to maximize work flow and business value

• Involve and empower teams in growing skills and transitioning to new roles


Workshop: Color the Radar

Organizational Structure & Design - agilityhealthradar.com · Organizational Structure & Design...

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