Organizational Stress Ppt
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Transcript of Organizational Stress Ppt
Chapter 4
Chapter 4
Workplace Stress
Canadian OB 7e: McShane/Steen 1 © 2009 The McGraw-Hill Companies, Inc. All rights reserved
http://www.youtube.com/watch?v=9JbWInqfKLk
Job Satisfaction
A person's evaluation of his or her job and work context
A collection of attitudes about specific facets of the job
LoyaltyLoyalty
VoiceVoice
ExitExit
NeglectNeglect
• Leaving the situation• Quitting, transferring
• Changing the situation• Problem solving, complaining
• Patiently waiting for the situation to improve
• Reducing work effort/quality• Increasing absenteeism
EVLN: Responses to Dissatisfaction
Job Satisfaction and Performance
Happy workers are somewhat more productive workers, but:
1. General attitude is a poor predictor of specific behaviours
2. Job performance affects satisfaction only when rewarded
3. Effect on performance strongest in complex jobs because of greater employee influence on job performance (e.g. limited in assembly lines)
Job Satisfaction and Customers
Job satisfaction affects mood, leading to positive behaviours toward customers
Less employee turnover, resulting in more consistent and familiar service
Organizational Commitment
Affective commitment• Emotional attachment to, identification with, and
involvement in an organization
Continuance commitment• Belief that staying with the organization serves your
personal interests
Building Organizational Commitment
Justice and support• Apply humanitarian values
Shared values• Values congruence
Trust• Employees trust org leaders
Organizational comprehension• Know firm’s past/present/future
Employee involvement
What is Stress?
An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being
A complex emotion that prepares us for fight or flight
Eustress vs. distress
Stress Test
http://www.bhs.umn.
edu/topics/stressmgmt/
stresstest.htm
BehavioralBehavioral
PsychologicPsychologicalal
Work performance, accidents, absenteeism, aggression, poor decisions
Dissatisfaction, moodiness, depression, emotional fatigue
PhysiologicPhysiologicalal
Cardiovascular disease, hypertension, headaches
Consequences of Distress
CynicismCynicism
Reduced Personal Reduced Personal AccomplishmentAccomplishment
Physiological,Physiological,
psychological,psychological,
and behaviouraland behavioural
consequencesconsequences
EmotionalEmotionalExhaustionExhaustion
Interpersonal andRole-Related Stressors
Job Burnout Process
What are Stressors?
Stressors are the causes of stress -- any environmental condition that places a physical or emotional demand on the person.
Some common workplace stressors include:• Harassment an incivility• Work overload• Low task control
Psychological Harassment
Repeated and hostile or unwanted conduct, verbal comments, actions or gestures, that affect an employee's dignity or psychological or physical integrity and that result in a harmful work environment for the employee.
Sexual Harassment
Unwelcome conduct -- detrimental effect on work environment or job performance
Quid pro quo• employment or job performance is conditional on
unwanted sexual relations
Hostile work environment• an intimidating, hostile, or offensive working
environment
Work Overload and Task Control Stressors
Work Overload Stressor• Working more hours, more intensely
than one can cope• Affected by globalization, consumerism,
ideal worker norm
Task Control Stressor• Due to lack control over how and when tasks are
performed• Stress increases with responsibility
© Photodisc. With permission.
Individual Differences in Stress
Different threshold levels of resistance to stressor
Use different stress coping strategies
Resilience to stress• Due to personality and
coping strategies Workaholism
• Highly involved in work• Inner pressure to work• Low enjoyment of work
Managing Work-Related Stress
Remove the stressor• Minimize/remove stressors
Withdraw from the stressor• Vacation, rest breaks
Change stress perceptions• Positive self-concept, humor
Control stress consequences• Healthy lifestyle, fitness, wellness
Receive social support
Exercise – Stage Fright
Designed to help you diagnose a common stressful situation and determine how stress management practices apply in this situation.
Canadian OB 7e: McShane/Steen
© 2009 The McGraw-Hill Companies, Inc. All rights reserved
19
STAGE FRIGHT
- including the fear of public speaking – is one of the most stressful experiences many people have in everyday life. According to some estimates, nearly three quarters of us frequently get stage fright. Based on your personal experiences of your team members, your team is asked to identify the symptoms of stage fright and to determine specific stress management activities that effectively combat stage fright.
Canadian OB 7e: McShane/Steen
© 2009 The McGraw-Hill Companies, Inc. All rights reserved
20
Instructions
Step 1: In team of 4 – 6 Step 2: Identify the symptoms of stage fright using the three categories:
physiological, psychological and behavioural. (provide examples) Step 3: Identify strategies people could or have applied to minimize stage
fright. (Refer to 5 categories in text) Step 4: Each team will flip chart there responses and present back to the
class.
Canadian OB 7e: McShane/Steen
© 2009 The McGraw-Hill Companies, Inc. All rights reserved
21
Chapter 4
Chapter 4
Workplace Emotions,
Attitudes, and Stress
Canadian OB 7e: McShane/Steen 22 © 2009 The McGraw-Hill Companies, Inc. All rights reserved