1PRESENTATION ON MY RESEARCHEffect of work/organizational culture on employee job satisfaction

05/01/2023Jim George Kurian

About Taj

• Parented by TATA SONS• Founded by Jamsetji Tata under IHCL ( Indian Hotel Company

Limited )• Headquartered in Mumbai• First five star hotel in India , The Taj Mahal Palace and

towers ,Mumbai was opened in 1904 .• As of 2015 ,Taj group operates 110 hotels in India and 17 hotels

in UK, USA, Africa, Maldives, Malaysia, Bhutan, Srilanka and the Middle-East

• Taj also owns several private Islands TAJ group of hotels (2015). Retrieved from Wikipedia

Summary of Taj

Group

TATA

IHCL ( Indian Hotel Company

Limited )

Taj Hotels, Resorts and

Palaces

Vivanta by Taj

Roots Corporation

Ginger hotels

Gateway Hotels

Other ventures of IHCL Includes the following ( Ancillary brands )

• JIVA Spa• Taj Air• Taj SATS• Taj Yachts• Ginger Hotels

TAJ group of hotels (2015). Retrieved from Wikipedia

About research

• Research was done to examine the relationship between organizational culture and employee job satisfaction

• Done in two renowned properties of Taj in Hyderabad ( Taj Deccan and Vivanta by Taj )

• Vivanta is a recent property which is just 4 years old and Taj Deccan runs in its twenties

• The total population was 328• The sample collected was 30

Short note on work/organizational culture • System of shared meanings and values held by members of an organization

• It is unique as our personality and it distinguishes one organization from another• It provides guidelines and boundaries which influences the behavior of its members• The work culture is composed of seven key factors 1. Risk orientation (Innovation )2. Precision orientation (Attention to detail )3. Achievement orientation ( Outcome )4. Fairness orientation (Emphasis on details )5. Collaboration orientation (Teamwork )6. Competitive orientation ( Aggressiveness )7. Rule orientation (stability )

http://study.com/academy/lesson/what-is-organizational-culture-definition-characteristics.html

Methodology• Data was collected by distributing questionnaires

• The questionnaire was prepared using 3 point scale method (Disagree, Neutral and Agree).

• There were a total of 39 questions ( 8- General profile + 31 questions in 5 subcategories).

• Data was collected over a period of 1 month , with 15 days in each properties .• Method of sampling was simple random sampling• The total population =328• The sample size = 30• The statistical tools used for data analysis were One sample t-test, correlation,

and independent sample t-test, regression

Objectives• To examine whether the employees have the role of making important

decisions in the organization • To study the relationship between intra-organizational communication and

employee job satisfaction• To examine the employee’s involvement in the organization’s proper

functioning• To examine the opinion of employees regarding salary and other benefits

received from Taj.• To get an overall understanding about the work culture existing in Taj

hotels• To examine the level of overall job satisfaction of employees in Taj hotels.

Hypotheses• H0: Opinion of employees as regards to role of making

important decisions in the organization is equal to average

• H0: There is no significant difference of opinion between males and females as regards to job satisfaction

• H0: Opinion of employees regarding the salary and other benefits is average.

• H0:There is no significant correlation between intra-organizational communication and employee job satisfaction

Results

Demographics

• From the pie-chart it is clear that 60% of the respondents are males and 40% of the respondents are females

Gender

  Frequency Percent Valid PercentMale 18 60.0 60.0Female 12 40.0 40.0Total 30 100.0 100.0  

Age level

• From the bar chart and the table it is evident that about half of the total respondents(50%) are within the age group 20 to 30

Age level

  Frequency Percent Valid PercentValid

Below 20 3 10.0 10.0Between 20 and 30 15 50.0 50.0Between 30 and 40 8 26.7 26.7Above 40 4 13.3 13.3Total 30 100.0 100.0

Number of years of experience

• From the pie-chart it is clear that more than half of the total respondents are having experience between 1 to 5 years (53.3%)

No. of years of experience in Taj

  Frequency Percent Valid Percent

Valid

Below 1 year 7 23.3 23.3Between 1 and 5 years 16 53.3 53.3Between 5 and 10 years 5 16.7 16.7More than 10 years 2 6.7 6.7Total 30 100.0 100.0 

H0: Opinion of employees as regards to role of making important decisions in the organization is equal to average

  t df P-Value Mean

9a. 9.761 29 .000 2.77

9b 6.238 29 .000 2.63

9c 6.158 29 .000 2.57

9d 8.226 29 .000 2.70

9e 7.167 29 .000 2.70

From the results of the one sample t-test the following can be interpreted• Since the P-Value in all cases is less

than 0.05(p<0.05),the null hypotheses is rejected

• Since the null hypotheses is rejected we go for the mean value, since the mean value is greater than the preset value(2),the alternative hypotheses is accepted

• Ha :Opinion of employees as regards to role of making important decisions in the organization is good

H0: There is no significant difference of opinion between males and females as regards to job satisfaction

  Gender N MeanJob Satisfaction Male 18 2.5470

Female 12 2.4615

The following interpretation can be made from the output table of independent sample T-Test Since the value of sig. is more than

0.05, variability in two cases is almost the same, so we read the 1st row

Since the p-value in the 2nd row is greater than 0.05 (p>0.05), the null hypotheses is accepted

The Mean value also strongly supports the above conclusion as there is no significant difference between the mean values of males and females

 Levene's Test for

Equality of VariancesF Sig.

Equal variances assumed

.003 .956Equal variances not assumed    

t-test for Equality of Means

t df Sig. (2-tailed)

.763 28 .452

.764 23.90 .452

Independent Samples T-Test

H0 : Opinion of employees regarding the salary and other benefits is average.

  t df Sig. (2-tailed)

Salary -3.261 29 .003

Pay increase 4.474 29 .000Performance evaluation 2.796 29 .009

Career growth 8.226 29 .000

Learning opportunities 6.679 29 .000

The following interpretations can be made from the results of one sample T-Test• Since the P-Value in all cases is less than

0.05(p<0.05),the null hypotheses is rejected • Since the null hypotheses is rejected we go for

the mean value, In all cases except salary, the mean value is above the preset value (2), therefor Ha1 is accepted

• Since the mean value for the opinion about salary is less than the preset value (2), Ha2 is accepted

Ha1 : Opinion of employees regarding the salary and other benefits is goodHa2 : Opinion of employees regarding the salary and other benefits is poor/bad

Mean

1.57

2.47

2.37

2.70

2.67

One-Sample Test

Test Value = 2

H0: There is no significant correlation between intra-organizational communication and employee job satisfaction

  I O C Job Satisfaction

I O C Pearson Correlation

1 .552**

Sig. (2-tailed)   .002

N 30 30**. Correlation is significant at the 0.01 level (2-tailed). 

The following can be interpreted from the results of the correlation table• Since the p-value is less than 0.05, the null

hypotheses is rejected and the alternative hypotheses is accepted

• This finding can be further supported with the help of pearson’s correlation value, which in this case is 0.552**(moderate correlation)

• As we can see the pearson’s correlation value is closer to 1 than to 0 ,so we can say that there is a significant correlation between intra-organizational communication and employee job satisfaction

Ha : There is significant correlation between intra-organizational communication and employee job satisfaction

Correlations

Regression Analysis Model R R

Square1 .522a .272The following can be interpreted from

regression analysis• The R-square value indicates that 27.2%

of total variation in job satisfaction can be explained by intra-organizational communication

• As the sig. value is less than 0.05, we can say that the regression model significantly predicts the dependent variable

• The 3rd table provide us necessary information to predict the level of satisfaction due to intra-organizational communication

Job satisfaction=(.B.const.+ B.IOC)=(.337+.779)=1.116

Model Sig.1 Regression .003a

Coefficientsa

Model

Unstandardized Coefficients

Standardized Coefficients t Sig.

BStd. Erro

rBeta

1 (Constant) .337 .674   .500 .621I O C .779 .241 .522 3.235 .003

a. Dependent Variable: Job satisfaction 

Findings• Employees have a good opinion about their ‘role in making important

decisions’ in the organization• There is no significant difference in opinion between males and females as

regards to the job satisfaction• Employees have a bad opinion about the salary offered by the organization• Employees have a good opinion about other benefits such as pay raise,

performance evaluation, career growth and learning opportunities provided by the organization

• There is significant correlation between intra-organizational communication and job satisfaction

• The job satisfaction level can be predicted using the regression model with a variation of only 27.2%

Suggestions• Employee job satisfaction can be improved if the salary of employees is

provided with regard to the work they do and their performance• Since the results from spss output prove that employees are satisfied about

teamwork, facilities and intra-organizational communication at the hotel, I suggest to maintain the pattern

Limitations• The sample size was small compared to the population size, due to

restrictions imposed by the organization• Employees were busy, and so most of them were in a hurry to fill in the

questionnaire• The study period was limited to 1 month• A three point scale was used.

Bibliography• http://

study.com/academy/lesson/what-is-organizational-culture-definition-characteristics.html

• https://en.wikipedia.org/wiki/Taj_Hotels_Resorts_and_Palaces• organizaational_culture. (2015). Retrieved from Wikipedia:

http://en.wikipedia.org/wiki/Organizational_culture

Thankyou