Organizational Culture Intro

Organizational Culture

at Ohio Shared Services

Agenda

• Opening Comments – Sherri• Purpose – Doug• Role of Culture – Matthew• OCAI Survey – Matthew• Next Steps

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Purpose of the Meeting

• Why are we here?• What do we hope to achieve?

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WHAT IS ORGANIZATIONAL CULTURE?

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SWITCHED AGENCIESRaise your hand if you’ve ever…

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• I really had to get used to…• They never did this at my old job…• I wonder why they…

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Drink me!

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So cool

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Oh, so very refreshing

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Observed BehaviorsCustomsSymbols

Written RulesMore…

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Observed BehaviorsCustomsSymbols

Written RulesMore…

ValuesAttitudes

Group NormsUnwritten Rules

More…

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Culture hides more than it reveals, and it hides most effectively from its own participants.“

-Edward Hall

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Culture is a pattern of shared tacit assumptions that was learned by a group as it solved its problems of external adaption and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems.

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Culture isthe way we do things around here.

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Culture just is.

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Culture just is.There’s no right culture.

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Culture just is.There’s no right culture.There’s no wrong culture.

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Competing Values

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Internal External

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Flexibility

Control

Internal External

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Flexibility

Control

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market

CollaborateDo things together

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market


CreateDo things first

Internal External

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Flexibility

Control

Clan Adhocracy

Hierarchy Market



CompeteDo things fast

Internal External

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Flexibility

Control

Internal External

Clan Adhocracy

Hierarchy Market



CompeteDo things fast

ControlDo things right

6 Aspects

of Culture

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Dominant Characteristics

Organizational Leadership

Management of Employees

Organizational Glue

Strategic Emphasis

Criteria of Success

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OCAIOrganizational Culture Assessment Instrument

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Image via mistletoenholly.com

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What’s our currentstate?

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What’s our currentstate?

What’s our desiredstate?

WHY I’M HERE TODAY

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What I’m Asking For

Please help me assess the culture of OSS.• 6 Question Survey

– Current State– Desired State

• No right or wrong answers• 15 Minutes to complete• Strictly anonymous

– (Individual Responses vs. Collective)

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PARTICIPATION IS VOLUNTARY

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LOGISTICS

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1. I’ll send you an email.

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2. You’ll register using any valid email address

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3. You’ll create your own password

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4. You’ll see an introduction & instructions

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NOTE from OCAI

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Your details are safe. The system needs a valid email address for you to register and send you your personal culture profile. Your email address is not used for anything else. The results report of the assessment contains collective culture profiles and is thus anonymous. You alone can access your personal culture profile.

THE ASSESSMENT

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Distribute 100 points among four alternativesAssign more points to the statement that’s most similar to OSS

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100

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Question 1: Dominant Characteristics - current

Statement AStatement BStatement CStatement D

100

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55

20

20

5

100

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55

20

20

5

100

Very similar

Somewhat similar

Somewhat similar

Hardly similar

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25

25

25

25

100

All somewhat similar

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25

25

25

25

100

All somewhat similar

This probably won’t happen

REPEAT FOR DESIRED STATE

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What do you want OSS to look like in 5 years?

Current State• Dominant Characteristics• Organizational Leadership• Management of Employees• Organizational Glue• Strategic Emphasis• Criteria of Success

Desired State• Dominant Characteristics• Organizational Leadership• Management of Employees• Organizational Glue• Strategic Emphasis• Criteria of Success

Same Six Questions 2 Times

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Current State• Dominant Characteristics• Organizational Leadership• Management of Employees• Organizational Glue• Strategic Emphasis• Criteria of Success

Desired State• Dominant Characteristics• Organizational Leadership• Management of Employees• Organizational Glue• Strategic Emphasis• Criteria of Success

Same Six Questions 2 Times

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What do you want OSS to look like in 5 years?What does OSS look like now?

QUESTIONS ABOUT THE ASSESSMENT?

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EXPECTATIONS

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WHAT NOT TO EXPECT

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What Not To Expect

• Immediate, overnight changes• Retaliation of any kind

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WHAT TO EXPECT

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What To Expect

• Privacy - Access to your individual results• Insight on OSS current/desired states• Overall summary of OSS current/desired state• Fast turnaround• Emailed invitation; 1 email reminder• Continued conversations• Engagement, action plans• Matthew’s gratitude

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WHAT WILL WE DO WITH THE RESULTS?

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NEXT STEPS

Email from Matthew Dyer w/ Survey LinkContact Matthew

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Organizational Culture Intro

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Transcript of Organizational Culture Intro