Organizational conflict
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Transcript of Organizational conflict
BANGLADESH UNIVERSITY OF PROFESSIONAL
Presentation On Organizational
Conflict
SUBMITTED BY
Khaled Bin Arman_ID No. 1407081
SUBMISSION DATE
December 18, 2014SUBMITTED TO
Dr. Siraj Uddin Ahmed
Professor
Department of Business Administration (EvMBA)
Bangladesh University of Professional
“Conflict is simply difference of opinion”.
Conflict
Oxford Dictionary:A serious disagreement or argument, typically a protracted one.
WHAT IS CONFLICT ???
A conflict is an Inevitable and Unavoidable part of our everyday professional and personal lives.
A State of Disharmony between incompatible or antithetical persons,
ideas, or interest; a clash.
Psychology A psychic struggle, often unconscious, resulting from the opposition or simultaneous functioning of mutually exclusive impulses, desires, or tendencies.
Expertise View
Wall & Callister, 1995, “process in which one party perceives that its interests are being opposed or negatively affected by another party".
Rahim, 1992, “the interactive process manifested in incompatibility, disagreement, or dissonance within or between social entities”.
Startling Facts
85% of U.S Employees experience conflict and spend 2.8 hours/week dealing with it.
Significant loss of Organizational productivity & resources-cost $359 billion in paid hours a year.
31% of managers think they handle conflict effectively while 78% of employee disagree.
27% of employee witnessed personal attacks.
25% say avoiding it result un sickness/absences.
75% of employee report positive outcomes from conflict that would have not been realized without the conflict.
95% of those who receive training say it is biggest drive for success-but early 60% have never received training.
Causes of conflict
Generally
Personal Clashes/Egos
Stress
Excessive Workload
Misunderstanding
Generational Tension
Inconsistency
Competition for resources
Cultural Difference
Difference in beliefs/values
Work Place
₪ Authority Issues
₪ Lack of cooperation
₪ Lack of reorganization
₪ Negative attitude
₪ Inner Conflict
₪ Professional Disrespect
₪ Inconsistency
₪ Passive/Aggressive behavior
₪ Ambiguous Words
₪ Confusion/Duplication with responsibility/Authority
₪ Low/Substandard Performance
₪ Ineffective supervision and management
₪ Differences over methods or style
₪ Value or goal differences
Affective Conflict/Relationship Conflict
Substantive Conflict/Task Conflict
Conflict of Interest/Clash of Interests
Conflict of Values
Type of Conflict Sources of Conflict Management Strategy
1. Intra individual Conflicting goals, needs, motives
Role Definition
2. Interpersonal Disagreements antagonism
IPC Skills,TA, Johari-Window, Creative P S, Assertive Behaviour
3. Inter-group Power, Authority Status
Participative Mgt.Team Bldg.Training
4. Organizational Hierarchical Conflict Functional conflict
Institutional Goal setting
5. Client Hospital Quality of patient care and communication
Community Goal Setting, Public Relations
Types of Conflict Model for diagnosis and management of conflict
Organizational Conflicts
Organizational Stressors:I. Administrative Policies and Strategies
II. Organizational Structure and Design
III. Organizational Processes
IV. Working Conditions
I. Administrative Polices and Strategies
Downsizing
Competitive pressures
Merit pay plans
Rotating work shifts
Bureaucratic rules
Advanced technology
II. Organizational Structure and Design
Centralization and formalization
Line staff conflicts
Specialization
Role ambiguity and conflicts
No opportunity for advancement
Restrictive, untrusting culture
III. Organizational Processes
Tight controls
Only downward communication
Little performance feedback
Centralized decision making
Lack of participation in decisions
Punitive appraisal systems
IV.
Wo
rkin
g C
on
dit
ion
s
Crowded work area
Noise, heat or cold
Polluted air
Strong odor
Unsafe dangerous conditions
Poor lighting
Physical or mental strain
Toxic chemicals or radiations
Frustration
NeedDrive(deficiency with drive)
Barrier
1)Overt
2)Covert
Goal/incentive (reduction of the drives and fulfillment of deficiencies)
Frustration
Defense mechanisms •Aggression•Withdrawal •Fixation•Compromise
Conflict is constructive when it:.
Opens up issues of importance, resulting in issue clarification.
Helps build cohesiveness as people learn more about each other.
Causes reassessment by allowing for examination of procedures or actions.
Increases individual involvement.
CONFLICT: CONSTRUCTIVE VS DESTRUCTIVE
Diverts energy from more important issues and tasks.
Deepens differences in values.
Polarizes groups so that cooperation is reduced.
Destroys the morale of people or reinforces poor self-concepts.
Conflict is destructive when it:
Desirability of Conflict
Conflict helps eliminate or reduce the likelihood of groupthink.
A moderate level of conflict across tasks within a group resulted in increased group performance while conflict among personalities resulted in lower group performance (Peterson and Behfar, 2003)
CONFLICT: DESIRABILITY VS UNDESIRABILITY
Un
des
irab
ilit
y of
Con
flic
t
₰ Conflicts can be hard to control once they have begun.
₰ The trend is toward escalation and polarization.
₰ When conflict escalates to the point of being out of control, it almost always yields negative results.
Conflict Management
Conflict management is defined as “the opportunity to improve situations and strengthen relationships” (BCS, 2004).
–proactive conflict management
–collaborative conflict management
Means you need to develop several styles and decide which is valuable at any given point of conflict
Toward Conflict Management Blake and Mouton’s Conflict Grid
Source: Reproduced from Robert R. Blake and Jane Syngley Mouton. “The Fifth Achievement.” Journal of Applied Behavioral Science 6(4), 1970..
Toward Conflict Management
Blake and Mouton (1970) proposed a grid that shows various conflict approaches.
The 1,1 style is the hands-off approach, also called avoidance.
The 1,9 position, also called accommodation, is excessively person-oriented.
The 5,5 position represents a willingness to compromise.
The 9,1 is the bullheaded approach, also called competing.
The optimum style for reducing conflict is the 9,9 approach, also called collaboration.
25
Conflict Management Styles
Forcing conflict style:
user attempts to resolve conflict by using aggressive behavior.
Avoiding conflict style
user attempts to passively ignore the conflict rather than resolve it.
Accommodating conflict style:
user attempts to resolve the conflict by passively giving in to the
other party.
Compromising conflict style:
user attempts to resolve the conflict through assertive give-and-take
concessions.
Collaborating conflict style:
user assertively attempts to jointly resolve the conflict with the best
solution agreeable to all parties.
SE
LF-A
WA
RE
NE
SS
SELF-AWARENESS INCLUDES A RECOGNITION OF OUR PERSONALITY, OUR STRENGTHS AND WEAKNESSES, OUR LIKES AND DISLIKES.
A PREREQUISITE FOR EFFECTIVE COMMUNICATION RELATIONS,AND MANAGING CONFLICT AS WELL AS FOR DEVELOPING EMPATHY FOR OTHERS.
Reducing Conflict By I. Lose-lose methods: Compromise
Avoidance Withdraw, stay away
Does not permanently reduce conflict
Compromise Bargain, negotiate
Each loses something valued
Smoothing: find similarities
II. Win-lose methods: Dominance
Dominance
Overwhelm other party
Overwhelms an avoidance orientation
Authoritative command: decision by person in authority
Majority rule: voting
Win-win methods: Problem Solving
Problem solving: find root causesIntegration: meet interests and desires of all partiesSuper ordinate goal: desired by all but not reachable alone
Tip
s fo
r M
an
ag
ing
Wo
rkp
lace
C
on
flic
t
Build good relationships before conflict occurs
Do not let small problems escalate; deal with them as they arise
Respect differences
Listen to others’ perspectives on the conflict situation
Acknowledge feelings before focussing on facts
Focus on solving problems, not changing people
If you can’t resolve the problem, turn to someone who can help
Remember to adapt your style to the situation and persons involved
Steps for Resolution
When the following conditions are in place, the likelihood of a positive resolution increases:
Commitment to find a resolution that is mutually beneficial.
Trust.
Frame of mind that there is more than one way to look at the issues.
Belief that a solution exists.
Commitment to stay in the communication process.
Organizational Coping Strategies
Assess positive and negative personality traits of people involved
Taking over control by the seniors if conflicts are at lower level management
Confront whosoever is involved directly
Brainstorming sessions to be conducted regularly
We madeWe madeit!it!
“THANK YOU”
THANK YOU
02/23/15