Organizational Behavior Chapter 8
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Transcript of Organizational Behavior Chapter 8
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Transactional Analysis
• Eric Berne was born in 1910 in Montreal, Canada. His father was a doctor & his mother was an editor.
• His father died at age 38, when Eric was 9
• Earned an MD in 1935 from McGill Univ
• Became a US citizen and served in Utah during WWII, practicing group therapy
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Transactional Analysis
• Was denied membership in the Psychoanalytic Institute in 1956
• This brought about his rejection of psychoanalysis and was a turning point in his life
• Wrote the book Games People Play
• Died of a heart attack in 1970 at the age of 60
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Transactional Analysis
Four methods of understanding & predicting human behavior
• Structural analysis – within the person
• Transactional analysis – 2 or more people
• Game analysis – understanding transactions that lead to bad feelings
• Script analysis – understand a person’s life plan
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Transactional Analysis
Structural analysis –
• Natural child – spontaneous, impulsive, feeling oriented, self-centered & pleasure loving
• Adaptive child – compliant, conforms to the wishes & demands of parental figures
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Transactional Analysis
• Nurturing parent - comforts, praises and helps others
• Critical parent – finds faults, displays prejudices, disapproves and prevents others from feeling good about themselves
• A major goal is to figure out which ego state a person is using
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Transactional Analysis
Transactional analysis - Transactions between people are seen as having 3 levels:
• Complementary – both people are operating from the same ego state
• Crossed – the other person reacts from an unexpected ego state
• Ulterior – two ego states within the same person but one disguises the other
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Transactional Analysis
Game analysis - ulteriorly motivated transactions that appear complimentary on the surface but end in bad feelings:
• 1st Degree games – minor upset, played socially end up with minor discomfort
• 2nd Degree games – more intimate end up w/bad feelings
• 3rd Degree games - usually involve physical injury
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Transactional Analysis
Script analysis – everyone develops a life script by age 5 & these scripts determine how one interacts with others based upon the interpretation of external events
• A negative life script occurs when the person receives lots of injunctions by the parents that used the word DON’T
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Transactional Analysis
Common negative life scripts:
• Never – one never gets to do what one wants
• Until – one must wait until a certain time or until something is done to be able to do something they want to do
• Always – one must continue to do what one has always done
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Transactional Analysis
• After – a difficulty is expected after a certain event
• Open-ended – one does not know what to do after a given time
• Mini-scripts: Hurry up! Try harder! Be perfect! Be strong! Please someone! These drivers allow for temporary escape from life scripts
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Transactional Analysis
• Four basic life scripts:
• I’m OK, you’re OK – ideal
• I’m OK, you’re not OK – get away from me
• I’m not OK, you’re OK – I’ll never get anywhere
• I’m not OK, you’re not OK – get rid of each other
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Transactional Analysis
• Explanation – teaching about TA
• Illustration – elaborates a point
• Confirmation – points out a recurrence of a previously modified behavior
• Interpretation – explains to the child ego state the reasons for a client’s behavior
• Crystallization – final step, the client gives up playing games