Management of Organizational Behavior Management of Organizational Behavior.
Organizational Behavior Analysis at Whirlpool
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Transcript of Organizational Behavior Analysis at Whirlpool
Whirlpool
Findlay Division
Samantha Stone
Table of Contents Whirlpool’s History Company Mission and Terminal Values
• Key Terminal Values Policies and Procedures
• Reinforcement Theory Employee Needs
• ERG Theory Teamwork at Whirlpool
• Types of Teams Dependent Variables Questions Sources
Whirlpool’s HistoryBegan in
1911
Mission and Terminal Values
MISSION VALUES
Everyone, Passionately Creating Loyal Customers for Life
Respect
Integrity
Diversity and Inclusion
Teamwork
Spirit of Winning
Whirlpool’s Terminal vs. Instrumental Values
TERMINAL INSTRUMENTAL Respect Integrity Diversity & Inclusion Teamwork Spirit of Winning
Being Honest Being Honorable Being Helpful Being Responsible Being Capable Being Dependable Being Courageous
Policies and Procedures
•Code of Ethics•Equal Employment Opportunity•Harassment•Hostile Work Environment•Sexual Harassment•Open Door Policy•Peer Resolution Procedure•Communications•Electronic Communication Policy•Personal Electronic Device Policy•Information Stations•Badges•Parking•Visitors•Hours of Work•Attendance Policy•Disciplinary Stacking Process
ReinforcementsPOSITIVE REINFORCEMENT
Attendance RecognitionOn a point system;
employees are rewarded extra vacation days for perfect attendance.
• GoalShare Achievement Award• A quarterly cash payout
for people who meet or exceed Consumer Centered Manufacturing goals.
…ReinforcementsPUNISHMENT PREVENTING EXTINCTION
Disciplinary Stacking System• 2 points for every day
missed.• Suspension depending
on severity of situations• Verbal Warnings• Written Warnings
Meetings Training Evaluations Signs Logging and Tracking Communication
Employee Needs All employees have
needs! ERG Theory applies
to Findlay’s Division plant workers.
Recap on ERG Theory
Existence
Relatedness
Growth
Employee NeedsERG Theory at Whirlpool
Existence Relatedness Growth
•Paycheck•401K Plan•Bereavement•Health Care Coverage•Safety•Retirement Benefits•Disability Coverage•Worker’s Comp•Rebates & Discounts
•Breaks•Parking•Paid Vacation•Communications•Health Center•Attendance Recognition•Employee Assistance
•Tuition •Reimbursement•Safety Gear Reimbursement•Job Bidding•GoalShare Achievement•Special Recognition Awards•Cross Training•Job Training
Teamwork at Whirlpool
Findlay Division Teamwork
Types of Teamwork Departmental
Management Teams
Virtual Teams
Consumer Centered Manufacturing Team
Consumer Centered
Manufacturing Team(CCM
Technicians)
Consumer Centered Manufacturing Team
Whirlpool Production System (WPS) Build and Deliver To Demand (BDD) Rapid Innovation To Market (RIM)
Dependent Variables Absenteeism
• Attendance Policy• Disciplinary Stacking
Process
Turnover• 9.6% Rate
Conclusion to Organizational Behavior at Whirlpool
Sources Interview with Kandy Stone,
Employee Employee Handbook Company Website
• www.whirlpoolcorp.com