Organization Profile 2019To Become Meaningful & Honored Company

The material contained in this document represents propriety, confidential information pertaining to ZaFa methodology.By accepting this document, client hereby agrees that the information in this document shall not be disclosed outside of Client.

© Zafa 2019

2

Content

About Zafa Consultant Indonesia

Program Development Proposed

Facilitators

3

About Zafa Consultant Indonesia

§ We are a Learning, Management Training & Consulting Company, we providing business and knowledge solutions for enterprizes and organizations.

§ In Conclusion, We Believe Our Expert Team Willmake Meaningfull Result for your Company.

§ Our Core Values Called: 3Q1. Quality Insight its mean Quality Development

& Measurement that you can Rely on.2. Quality Content & Context its mean Quality

Modul that meets yours Objective of Expectations.

3. Quality Facilitator its mean Quality Person that you can Trust to Deliver & Make it Happens.

ZAFA

Quality Insight

Quality Content

Quality Context

Quality Facilitator

4

About Zafa Consultant Indonesia

KNOWLEDGE

SKILL

ATTITUDE

Zafa Consultant Indonesia bermaksud untuk membantu mitra/kliennya dalam membentuk Sumber Daya Manusia yang kompetitif dan memiliki daya saing berkualitas tinggi yang berkelanjutan.

Sumber Daya Manusia memilki pengetahuanmanaging Self, Team/Peers & Business (Work)

Sumber Daya Manusia mampu memanageself, Team/Peers & Business (Work)

Sumber Daya Manusia mau berperan sebagai seorang yang profesional dalam mengelola diri sendiri, tim/rekan kerjanya dan pekerjaannya

About Zafa Consultant Indonesia

6

ZCI – Respected Clients

7

ZCI – Respected Clients

8

Content

About Zafa Consultant Indonesia

Program Development Proposed

Facilitators

Pre – In Class Session Program Development Self-Paced Development

Training - Development Model

Needs Analysis• Determining Objectives• Designing Measures on

Success

Preparatory• Pre-Profiling 90/180 Degree

In-Class Training• In-Class Session• Case Studies• Role Plays• Reaction Test• Pre-Post Test

Measuring Success• Post-Profiling 90/180 Degree

Maximizer (OPTIONAL)• Half-Day Session• Individual Sharing• Report & Recommendation

+ 2 Weeks + 2 Weeks

Playbook of Development Activity+/-3-6 Month (Optional),Consist of:

1. Playbook Activity2. Buddy Learning System

LEVERAGEIMPLEMENTATIONS

Learning Journey (Customize)

Learning Journey (Customize)

To provide the right solution, we follow these specific processes:

Consulting - Development Model

Defining the Objectives, Measures of Success and Resources required to accomplish the project

Defining the Content, Ideas, Format, Activities and Measures for the whole project activities

Develop the Solutions, Supports and all the keys success of the project

Implement the Solutions and monitor against the pre-set standards and requirements

EvaluationMeasuring the processess against the pre-set standard and develop

follow up actions as required

Analysis Design Develop Implement

P R O C E S S O U T P U TI N P U T

L1

Evaluation Level 1L2

Evaluation Level 2L3

Evaluation Level 3

Evaluation Methods

14

Presentation

Assessment & Role PlayQuestions & Answers

Discussion

Case StudyWorkshop Session

Learning Methods

About ZafaOur Solutions – Selected / Example Moduls)

A. Developing Self• Managing Self• Creative Time Management• Effective Communication• High Impact Presentation• Embracing Change• Problem Solving & Decision Making

B. Developing Team• Managing People• Coaching for Performance• Train for Trainers• Change Management

C. Developing Business• Managing Business• Business Communication• Effective Mentoring• Strategic Executions

D. Motivational Sessions• Unleashing Your Potential• Reaching Your Ultimate Goals• See U at the TOP!

A. Human Resources Solutions• Developing Organizational Strategy• Organization Design & Structure• Developing Generic & Technical

Competency• Recruitment System• Job Analysis, Job Evaluation• Salary Structure• Talent Management• Performance Management System

B. Business Solutions• Defining Business Strategy• Goals & KPI Setting & Management• Business Process Mapping for Value

Added Processes• Lean Management• Execution for High Results

C. Development Program• AODP• FODP• CSDP (Frontliner)• RODP• MRMDP• MDP• EDP

A. Sales & Service• Insight Selling• Consultative Selling Skills• Sales Managerial Development Program• Service Development Program• Service Excellence• Service Culture• Customer Loyalty• Customer Engagement• Sales EQ• Cross Selling & Up Selling• Selling For Non Sales People• B2B & B2C Negotiation Skill• Social Media For Selling• Selling Through Community

B. Marketing• Integrated Marketing Communication• Business Model Canvas• Strategic Marketing• Essence Of Marketing• Digital Marketing• Brand Management

C. Technical Skill• Project Management• Procurement• Supply Chain & Logistics• Business Writing• Debt Collector Skill (Desk and Field)

Training - Soft & Leadership Training – Sales-Service & Marketing Consulting - HR & Business& Development Program

About ZafaOur Solutions – Selected / Example Moduls)

A. Developing Self• Managing Self• Creative Time Management• Effective Communication• High Impact Presentation• Embracing Change• Problem Solving & Decision Making

B. Developing Team• Managing People• Coaching for Performance• Train for Trainers• Change Management

C. Developing Business• Managing Business• Business Communication• Effective Mentoring• Strategic Executions

D. Motivational Sessions• Unleashing Your Potential• Reaching Your Ultimate Goals• See U at the TOP!

A. Human Resources Solutions• Developing Organizational Strategy• Organization Design & Structure• Developing Generic & Technical

Competency• Recruitment System• Job Analysis, Job Evaluation• Salary Structure• Talent Management• Performance Management System

B. Business Solutions• Defining Business Strategy• Goals & KPI Setting & Management• Business Process Mapping for Value

Added Processes• Lean Management• Execution for High Results

C. Development Program• AODP• FODP• CSDP (Frontliner)• RODP• MRMDP• MDP• EDP

A. Sales & Service• Insight Selling• Consultative Selling Skills• Sales Managerial Development Program• Service Development Program• Service Excellence• Service Culture• Customer Loyalty• Customer Engagement• Sales EQ• Cross Selling & Up Selling• Selling For Non Sales People• B2B & B2C Negotiation Skill• Social Media For Selling• Selling Through Community

B. Marketing• Integrated Marketing Communication• Business Model Canvas• Strategic Marketing• Essence Of Marketing• Digital Marketing• Brand Management

C. Technical Skill• Project Management• Procurement• Supply Chain & Logistics• Business Writing• Debt Collector Skill (Desk and Field)

Training - Soft & Leadership Training – Sales-Service & Marketing Consulting - HR & Business& Development Program

A. Managing Self• Personal Effectiveness (Adapted from 7 Habits)• Personal Branding: Grooming & Business Etiquette• Managing Daily Performance• Shifting Paradigm in Disruptive Era• Effective Time Management• PSDM (Problem Solving & Decision Making)• Creative Thinking

B. Managing Others • The Speed of Trust• Employees Engagement• POAC (Planning, Organizing, Actuating, Controlling)• Situational Leader & Effective Coaching

C. Managing Business• PDCA (Plan, Do, Check, Act)• Change Management• 5C Diamonds & TOWS Strategy• Business Model Canvass

Leadership Program Solutions

Sample Topics

1. Insight Selling: The New Age Of Consutative Selling Skill2. Ultimate Consultative Selling Skill3. The Art of Maintenance Customer: Relationship Selling Skill4. Grow with Customer: Effective Up Selling & Cross Selling Technique Skill5. Impactful Negotiation Skill6. Key Account Management (KAM) Selling Skill7. B2B VS B2C Selling Skill8. Effective Telephone Selling Skill9. Sales EQ10.Selling Skill For Non Sales people (for Frontliner and others)11.Sales Managerial Development Program12.Social Media Skill For Selling13. Selling In Community14. Sales Coaching Skill15. Sales Mindset For Mental Block16. The Art for Handling Complaint Customer17.Service Recovery Skill18.Sales Territory Skill

Business / Sales Program Solutions

Sample Topics

1. Effective Communication2. Getting Connected3. Business Communication4. Effective Presentation Skill5. High Impact Negotiation Skill6. The Art of Persuasion7. Crucial Conversation8. Business Writing & Reporting

Communication Program Solutions

Sample Topics

1. Culture Adaption2. Customer Engagament3. Service Excellence4. Service Partnership5. Service Leadership6. Service Touch Point7. Service for non Service People8. Service Blue Print9. Customer Loyalty10.Customer Experience11.Grooming & Table Manner12.Service Development Program

Service Program Solutions

Sample Topics

1. Essence Of Marketing2. Digital Marketing3. Strategic Marketing4. Business Model Canvas5. Integrated Marketing Communication6. Consumer Behavior7. Marketing Management For Non Marketing People8. Market Intelligence

Marketing Program Solutions

Sample Topics

1. Creative Problem Solving & Decision Making2. Risk Management3. Project Management4. Credit Analyze (Basic, Intermediate, Advance Level)5. Treasury6. Cash Management7. Procurement 8. Purchasing9. Logistics & Supply Chain10.Feasibility Analysis (Analisa Kelayakan Usaha) For RM, AO & Credit Analysis11.Business Writing & Report Skill12.Accounting For Non Accounting People13.Product Development Program14.Treasury Development Program15.Cash Management Development Program16.Collector / Collection Skill (Field and Desk)17.Phone Skill18.Pre-Retirement Training Program (Pelatihan Persiapan Pensiun) 19.5 R20.First Aid Training21.K 3

Hard/Technical Skill Program Solutions

Sample Topics

1. SODP (Sales Journey Development Program)2. AODP (Account Officer Development Program)3. RODP (Relationship Officer Development Program)4. CSDP (Customer Service-Frontliner Development Program)5. MDP (Manajemen Development Program)6. LDP (Leadership Development Program)7. SDP (Supervisor Development Program)8. Service Development Program9. Service Head Development Program10.BMDP (Branch Manager Development Program)11.EDP (Eksekutif Development Program)12.ODP (Officer Development Program)

Development Program Solutions

Sample Topics

23

Content

Facilitators

Program Development Proposed

About Zafa Consultant Indonesia

24

Yours Expert Team of Facilitators & Consultants

is one of the youngest consultant-practitioner in Indonesia. After completing his under graduate program he joined in Officer Development Program of Bank Bukopin. Quickly he climbed the ladder in various national and global financial institutions such as Citibank and Bank Niaga. After several years working in banking industry, He stepped in knowledge and people management industry. He joined MarkPlus as its consultant and facilitator. However, being a trainer, facilitator and consultant does not stop him to continue learning and studying. And later on he registered to University of Indonesia and hold the Master of Marketing Management (Cumlaude).

Expertise§ Sales and Marketing§ Services and Culture§ Leadership & Strategic Leadership§ Communication§ Motivational Program

Experiences in Consulting & FacilitatingOtoritas Jasa Keuangan, Kemendigbud, Bank Mandiri, Bank BCA, CIMB Niaga, WOM Finance, Bank Permata, ASWATA, J Trust Bank, BNI Syariah, CS Finance, Kimia Farma, Adira Finance, Asuransi Bintang, Modena, Imortal, BCA Finance, Mandiri Cabang Karawang, Coca-cola, Smartfren, Indosat, XL Axiata, DB Schenker and many others.

Certified: CBF (Board Games), NLP, LCPC, IMA, CPM,CFA,CFP,QWP, WAPERD, BSMR

Instagram: rendy_mirza

Professional Experience1. Founder & Chief Executive Officer

of PT. Zafa Consultant Indonesia.2. Senior Consultant & Facilitator,

MarkPlus.3. Project Consultant at Rumah

Perubahan (Prof. Rhenald Khasali)4. Eksekutif Vice President Bank

Niaga Currently Become CIMB Niaga

5. VP, Regional Head PT Bank Mega, Tbk

6. AVP Business Manager Citibank, N,A. Singapura and Malaysia Branch

Yours Learning Partner – Muhammad Rendy Mirza

Muhammad Ridwan is a Sales-Marketing Practitioner starting his career from low level position until his success in achieving many different senior management level

positions. His top Career as Vice President (VP) of Mega Life Insurance and BTPN

(Bank Tabungan Pensiunan Nasional) is able to explain his strong orientation and

experiences in Sales Management, Human Resource Management particularly and

Strategic Management in general. As the expression of his high interest in world of

sales, Muhammad Ridwan is currently active as a practitioner in insurance industry

and property, and has been teaching more than 15.000 training participant

particularly sales team from staff level until director level.

Expertise§ Sales and Marketing§ Human Resource§ Strategic Leadership § People Development§ Motivational Program

Experiences in Consulting & FacilitatingBank Mandiri, BRI, BNI, Bank Mega, OJK, Bank Bukopin, Bank Niaga, Bank BJB,

Bank Permata, Adira Finance and others.

Certified: NLP, LCPC (Loop), BNSP (Assessor)

Professional Experience1. Senior Consultant & Facilitator,

PT. Zafa Consultant Indonesia.

2. Senior Consultant & Facilitator,

MarkPlus.

3. Vice President, Division Head,

PT Megalife

4. Vice President, PT Bank

BTPN,Tbk

5. Assistant Vice President,

Division Head, PT. AIG LIFE

6. Unsecured Lending Manager,

PT. Bank Internasional Indonesia

(Maybank)

Yours Learning Partner – Muhammad Ridwan

has a very long experience in the field of Marketing and People Development. As a Practitioner, he has valuable experience in preparing and implementing business strategies in sales, especially in Banking industry. He is also a master training for People Development training, leadership training, Service Marketing training and Service Quality training. Having a solid combination of being a practitioner and consultant, Purwono could manage the implementation of the program with real examples that binds to the audience context in real organization interactions.

Expertise§ Business Communication§ Leadership and Communication§ Human Resources Management§ Professional Coach

Experiences in Consulting & FacilitatingOtoritas Jasa Keuangan, Pupuk Indonesia, Bank Mandiri, Bank BCA, BTPN, BTPN Syariah, BNI Life, CIMB Niaga, Bank Sahabat Sampoerna, WOM Finance, Clipan Finance, AdiraFinance, Honda Trading Indonesia, TNT, Mandiri Cabang Karawang, AXA Insurance, Asuransi Bintang, Kredit Plus, and others.

Certified: LCPC

Professional Experience1. Senior Consultant & Facilitator,

PT. Zafa Consultant Indonesia2. Human Capital Planning &

Development, Dept. Head, PT Bank Nusantara ParahyanganTbk,

3. Learning & Development, Dept. Head, PT Bank Nusantara Parahyangan Tbk,

4. Recruitment & Training, AsstManager, PT Bank Permata Tbk

5. HR Relationship Management, Bank Bali

Yours Learning Partner – Kemal Purwono

Desra began his career as a banker in one of the government banks. He has been dealing with three different fields for almost 15 years; Corporate Restructuring Credit, Commercial Banking Credit, and Wealth Management and those made him having a lot of experiences about people development, financial and marketing management. Then Desra entered insurance industry and passed it with extraordinary achievements. One of his achievement is that he become the best Leader Agency (MDRT). Having experiences as a banker and sales, Desra is confident to enter the world of knowledge management and began teaching in various organizations, both government and private. Until now Desra have been almost handling 26000 training participants and 10,000 hour of training.

Expertise§ Financial Planner§ Grooming and Professional Look§ Business Ethic§ Corporate Restructuring§ Commercial Banking§ Wealth Management

Experiences in Consulting & FacilitatingBank Indonesia, Otoritas Jasa Keuangan, Bank BRI, Bank Mandiri, Bank Mandiri Syariah, Bank Mega, Bank Mega Syariah, Bank Danamon, Bank Sinar Mas, Astra International, and others

Certified: CFP, WAPERD, BSMR

Professional Experience1. Senior Consultant & Facilitator,

PT. Zafa Consultant Indonesia.2. Financial Wealth Director, FWD

Asuransi Hidup Indonesia3. Corporate Restructuring, Bank

Mandiri4. Commercial Banking, Bank

Mandiri5. Wealth Management, Bank

Mandiri

Achievement§ MDRT Sales Leader

Yours Learning Partner – Desra E Heryanto

has more than 20 years of professional experience in finance and consulting industry. Started his carrier as Finance Staff in Barito Engineering, then he switched his passion to consulting industry on1994, but still in the finance area. Discovered his affection to knowledge world, he started his step to lecture in Sahid University on 2002 until 2008 as guest speaker. After equipped himself with teaching and problem solving and decision making skills, he has been spreading the wings by helping many national and international organizations to sharp their employees knowledge and skill. He is a Certified Trainer for the Problem Solving and Decision Making Workshop from Kepner Tregoe Inc. USA.

Expertise§ Problem Solving & Decision Making§ Project Management§ Strategic Management

Experiences in Consulting & FacilitatingOtoritas Jasa Keuangan, Citibank, Sinarmas Land, Sinarmas APP, Astra Honda Motor, Firmenich, J Trust Bank, CS Finance, Perum ASABRI, Sinarmas Land, Bank Mandiri CabangManado, and others.

Certified: Kepner Tregoe (for PSDM)

Professional Experience1. Senior Consultant & Facilitator,

PT. Zafa Consultant Indonesia.2. Training & Prog. Dev. Mgr. &

Trainer, Fritmandiri Utama3. Admin. Head & Senior

Consultant, Arya Ciptakreasi4. Chief Accounting &

Administration, PT. VegamixPratama

5. Finance & Admin. Staff, PT. Barito Engineering

Yours Learning Partner – Rully Runturambi

Henky Mesa

Henky Mesa is a Master Trainer and Senior Lecturer. He has long experiences both as a BusinessPractitioner and Management Consultant ( 35 years )

Professional Experience§Senior Consultant & Facilitator PT. Zafa Consultant Indonesia§As Professional Trainer / Management Consultant at Markplus Inc and Mercuri International (Swedish Company).§Managing Director & Board Member of P.T. Akzo Nobel Indonesia (Decorative Paint Industry – Dutch company).§Marketing Director , Managing Director & Board Member of Mezza Group / Kenrose Indonesia (LocalPharmaceutical Company).§Marketing Manager ,Marketing Director & Board Member of PT. Nattermann Indonesia (German Pharmaceutical Company).§Sales Rep/ Area Manager, Product Manager, Group Product Manager & Training Manager of PT. Ciba GeigyIndonesia (Swiss Pharmaceutical Company).

Expertise: Leadership, Strategic Management, Marketing Management, Account Management, Sales Management, Service Management, Finance for Non Finance

Yours Learning Partner – Henky Mesa

31

Bambang GuntoroExpertise: Leadership, Banking & HRD

Professional Experience:1. Project Director & Senior Consultant &

Facilitator, PT. Zafa Consultant Indonesia.2. SVP, General Manager HRD of BRINS

General Insurance3. Vice President of Agribussines Division,

Credit Risk Analysis Division, and Internal Audit PT. Bank BRI (Persero), Tbk.

4. Vice President of Kantor Cabang KhususJakarta, PT. Bank BRI (Persero ),Tbk

5. Senior Branch Manager in West Sumatra, Aceh and Central Java Region, PT Bank BRI Persero), Tbk

6. HRD Manager In Head Office and South Sumatra Region, PT. Bank BRI (Persero), Tbk.

Bambang Guntoro starting carrier in PT. Bank Rakyat Indonesia (Persero), Tbk. , as Officer Development Program. After completing his program, he got a scholarship in Magister Management Program, Gajahmada University Yogyakarta. He then climbed the ladder in PT. Bank Rakyat Indonesia (Persero), Tbk. In various management positions. After twenty nine years in banking with senior management position, he continued his carrier in order to develop revitalization of Human Resources in BRI General Insurance (BRINS). Having good experience as a practitioner and able to translate according to the needs of the organization. Able to manage and well explained the problem that were the subject of the relevantsconditions.Certified: BSMR (GARP), QCRO

Yours Learning Partner – Bambang Guntoro

32

Mora Nasution

Expertise: Sales-Marketing, Service Excellence, People & Talent Development

Professional Experience:1. Senior Consultant & Facilitator, PT.

ZaFa Consultant Indonesia.2. VP Corporate Acceleration Program

Lead, PT. Bank Tabungan Pensiunan Nasional.

3. Group GM Learning & Development and Culture, PT. Elang Mahkota Teknologi.

4. RM Learning & Talent Development, PT. Bank DBS Indonesia.

5. Consumer Finance Training Officer, PT. Bank DBS Indonesia.)

Mora Nasution is Licensed Master of Neuro-Linguistic Programming (NLP®) and a Certified Erickson Professional Coach (ICF Accredited Coach Training Program), Vice President of Coachnesia and Indonesia Coaching Movement, member of the International NLP society and Coaching Community with international certifications, wide experience in Sales, Service Excellence, Corporate Culture and People Development. His mentor are Marilyn Atkinson, PhD. (Erickson College International Canada) and Roger Collantes (Global Learning Solutions - Singapore).

Certified: NLP, Erickson Professional Coach, Hypnotherapist, Ken Blanchard’s Leadership Series, Facilitator for Global Learning Solutions’ Sales Academy, Facilitator for Development Dimensions International

Yours Learning Partner – Mora Nasution

33

Martoyo

Expertise: Supply Chain, Finance, HR

Professional Experience:1. Senior Consultant & Facilitator, PT.

Zafa Consultant Indonesia.2. Supply Chain Director, USG Boral.3. HR Director, USG Boral.4. Financial Controller, USG Boral.5. Accounting Tax Treasury Manager, USG

Boral6. Finance & Accounting Manager, PT MST –

Trakindo Group.7. Accounting Manager, PT TMT – Trakindo

Group.8. Senior Auditor, Ernst & Young9. Tax consultant, KPMG

Martoyo was awarded as Top Five Indonesia Future Business Leader (IFBL) 2017 by SWA Magazine for his achievement and contribution as senior management. After completing his Bachelor program from Faculty of Economics University of Indonesia, Martoyo joined to the big five public accountant firm, KPMG and Ernst & Young for several years as tax consultant and senior auditor. He was awarded scholarship from Sampoerna Foundation to continue his Master Degree in the University of Indonesia. To accomplish his experience, Martoyo changed his career from auditor to practitioner in national local company (Traikindo Group) and multi-national company (USG Boral). Quickly he climbed the ladder in various position as senior management position in finance, human capital and supply chain. He has an enthusiast in sharing knowledge by being lecture in University of Indonesia and PPM. Having a solid combination of being practitioner and consultant, Martoyo able to manage his program delivery to the next level of result.

Certified: CA, CPMA, BKP, CHRP, ELT and CSLP

Yours Learning Partner – Martoyo

34

Emirzal Andis

Expertise: Leadership, Sales & Marketing B2B & B2C,Distribution & Chaneling

Professional Experience:1. Senior Consultant & Facilitator, Zafa

Consultant Indonesia.2. Group Head PT Lippo Group (Until

Now)3. Head of Sales and Operation; PT.

RUMA (www.ruma.co.id)4. Deputy GM Territory Planning – PT.

Hutchison CP Telecommunications5. Deputy GM Distributor & Channel

Management – PT. Hutchison CP Telecommunications

Emrizal Andis had graduated as Bachelor Degree from Aeronautical Engineering of Bandung Institute of Technology (ITB). He have more than twelve years experiences in sales and operation in FMCG and Telecomunication. In last five years he found his passion in training, coaching and people development. He had facilitated hundreds session of training and coaching for many well-known company from various industry. That experience strengthen his competencies in facilitating some topics related to selling skills, leadership, sales management, retail management, merchandising, channel management and strategic management.

Certified: IMA, AAJI, Assessor

Yours Learning Partner – Emirzal Andis

35

ROBERT AB has critical passion in knowledge industry such as research,teaching (university and business school), executive development (training andcoaching), and writings since he starts the journey in 2000. He has been teachingfor 15 years in various courses in Management for master degree andundergraduate such as Strategic Marketing & Branding, Strategic Management,Organization, and People Management.

His passion in writing brought his 6 case articles, his case has won “TheBest 2” of International Case Writing Competition held by AESE Business School inPortugal in collaboration with The Case Center. He has assisted various companyin various industry such as insurance, logistics, home applience, banking, property,and consumer goods. As professional, in his tenure, ROBERT AB received “The BestEmployee”, “Long Service Award” and his department received MURI Award as“The Largest Case Study Producers in Indonesia”.

Currently ROBERT AB in progress of his doctoral program in marketingmanagement in University of Indonesia. Previously in 2004, he received Master ofManagement from Master of Management-University of Indonesia (MMUI), andBachelor of Art in Management from Padjadjaran University.

ROBERT ABExperience: Marketing, Branding, Communication Advisory, Coaching, and Research

Professional Experience •Senior Consultant & Facilitator ZaFa Consultant Indonesia•Certified Lecturer by Indonesian Government as Senior Lecturer (Lector 200)•Expert in case study: • International Case Study Publication in The Case Center

based in USA and UK. World Wide Downloaded• Managing Case Center: MURI Award 2011: The Largest

Case Study Producers in Indonesia•International Speakers• International Conference: American University in Cairo

arranged by Journal of Academy Marketing Science, 2011• International Conference of Sustainable Management,

Bangkok 2012• International Conference of Scientific Management: Paris

2015•International Teaching in international programs on BINUS International and BINUS Global Program

Yours Learning Partner – Robert AB

Fardila Astari is Communications Strategist specialising in marketing communications and public relations with over twelve years communications experience from various government institutions, profit and non-profit organisations, management, marketing and PR consulting firms. She has developed external and internal communications strategies with unique communications approach. She assists organisations and bring all communications strategies together to achieve impactful communications for all target audience and ultimately assist the company/institution/organisation to deliver their brand promise and achieve their business goals.

Fardila AstariExpertise: Strategic Communications, Leadership, Management

Professional Experiences1. Senior Consultant & Facilitator ZaFa

Consultant Indonesia.2. Communications Director Center for Public

Policy Transformation3. Group Business Director Fortune PR4. Communications Consultant in various

Government Institutions, Profit and non Profit, organisations, management and marketing

5. Associate Director of Public Relation

Yours Learning Partner – Fardila Astari

37

Dewi S. Soeharsono,MBA, Dipl, SCM

Professional Experience:1. Senior Consultant & Facilitator ZaFa

Consultant Indonesia.2. Business Director DBrandcom3. Campaign Manager IKEA.4. GM New Project Management Siloam

Hospital Group5. Product Manager LG

Dewi S. Soeharto has business strategic background. Experience in Supply chain management, customer service strategic management, hospital business strategic, project management, marketing strategic and communication, brand management & activation, social media activation, marketing audit.Cum Laude – Highly Satisfaction Result 2008 – 2010Scholarship PMDK from Indonesia Government – German Government 2003Exchange student to Konstanz University Germany 2004Highly Achievement in Professional Development Program MIM 2010Brand Strategist management and Consultant for PertaminaIndonesia Tbk (Pertamax) 2012Consumer Management Consultant for Indonesia Central Bank 2013

Yours Learning Partner – Dewi S. Soeharsono

Experience of instructor• Professional Etiquette for Teller & Support Staff , BTN Bank ,2016• Grooming & Etiquette for Sales Staff, BTN Syariah, 2016• Etiquette & Business Attire, Front Liners Staff, BNI, 2015• Etiquette For Driver, Kopsucofindo, Jakarta, 2014• Grooming & Etiquette for CS and Teller, Rabobank, 2014• Professional Image for Nurses, Dentist & Dentist Clinic, 2014• Professional Image for Secretary, Telkoms el, 2013• Mindslim Program for Employee , DBS Bank, 2013• Mindslim Program for Customer Shafira Fashion, 2013• Grooming training for Artist, Management Artist, 2013

Professional experience1.Senior Consultant & Facilitator ZaFa Consultant Indonesia2.Founder & Public Speaker of RanLooks3.Founder & Director of Eudocia TrainingOrganizer, 2010-20134.Founder of Insekta Pest Control Company,Jakarta, 2007-20105.Marketing Manager of Pest Control

Company, Jakarta, 2002-2007

Expertise: Business Etiquette, Table Manner, Business Attire, Professional Image

Oya Lutfiah Miranti

Yours Learning Partner – Oya Lutfiah Miranti

Caecilia Marshela Sutanto

Expertise: Communication Skill, People Skill, Presentation Skill

Caecilia has a strong passion in training and public speaking field. She strived for successful career as a human resources professional since 2008. Additionally Caecilia acquired an extraordinary talent as a Master of Ceremony. She has performed in hundreds of public and private events.Caecilia is a Bachelor of Psychology Tarumanagara University. She achieved a tremendous amount of experience working for prestigious companies in Indonesia. Caecilia completed a number certifications in human resources and communication which make her profile more powerful..

Professional Expertise:1. Senior Consultant & Facilitator ZaFa

Consultant Indonesia2. Senior Soft Skill Trainer at PT. Inertia

Utama (Dexa Medica Group)3. Senior Corporate Trainer & Senior

Managerial Development Program Coordinator at Kawan Lama Group

4. Corporate Trainer & Leadership Specialist at Kompas Gramedia

5. Management Trainee Development Coordinator at Orang Tua Group

Yours Learning Partner – Caecilia Marshela Sutanto

dr. Vera Shafia Syahnaz

Vera Shafia Mirza is a highly motivated doctor who isalways passionate to take care of the patients. A teamplayer and also an independent individual with remarkableinterpersonal skill. Since graduated from Yarsi Universityshe had been working in various clinic and hospital whichmake her tough, discipline, hardworking, communicativeperson and cope well with high stress situation.She also already receive training in Cardiac Life support,Trauma Life Support, Neuro Life Support and First AidTraining For Employee.

Professional Experience:1. Senior Consultant & Facilitator

ZaFa Consultant Indonesia2. Full timer General Practicioner, RS

Abdi Waluyo Menteng3. General Practicioner, your clinic by

Mayapada Hospital4. General Practicioner, N clinique

Beauty And Wellness5. General Practicioner, Klinik

Spesialis Zamzam

Informal Education1. Advance Cardiac Life Support Course (ACLS) , Perhimpunan Dokter Spesialis

Kardiovaskular Indonesia (PERKI).2. Pelatihan Hiperkes dan Keselamatan Kerja Bagi Dokter dan Paramedis

Perusahaan oleh Pusat K3 Kemenakertrans Republik Indonesia, Jakarta3. Advanced Trauma Life Support (ATLS) Perhimpunan Dokter Spesialis Bedah Indonesia

(IKABI)4. Advanced Neuro Life Support (ANLS)

Yours Learning Partner – dr. Vera Shafia Syahnaz

We Believe in Quality, We Respect the Price, So We Give The BEST

PT. Zafa Consultant IndonesiaJalan Raya Foresta, Komplek Apartemen Casa D’Parco Shophouses No 3

BSD City Tangerang Selatan 15345, Telp: 081808134020 (Hunting)

For More Information Please Contact:Bambang Guntoro – Project Director, Mobile Phone: 0812-87233795

Vera Shafia – Sales, Marketing & Operation Head, Mobile Phone: 081210099035 (Whats App Only)

Email: zafaconsultant@gmail.com & verashafia@gmail.com

mailto:zafaconsultant@gmail.com