CHAPTER IVORGANIZATION AND MANAGEMENT ASPECTS

4.1. Practicum Goals1. Students able to design a job description for each position in the company. 2. Students be able to design the company's organizational structure based design method is a systematic organization, with a more detailed discussion on the production floor level organizational unit. 3. Students be able to know the human resource management 4. Students be able to perform design analysis work 5. Students know the legal aspects and environmental aspects

4.2 Organizational Structurea) Chocolate Monggo company as a producer of the finest Indonesian chocolate located in Yogyakarta that become one of culinary for tourism destination both domestic and international. Monggo companys had apply Accumulate organizational structure to their company. Monggo company have several department that coordinate by their director. Decision made by the director, because those department not coordinate with each other but they have to coordinate with the director. The director will accumulate the information from those departments. Figure 1. kind of dependence

b) Organizational ElementsChocolate Monggo Company have seven elements to do their work so the company can achieve their objective, there are seven elements shown below:

NoElementDescription

1HumanThe company is organized by human

2PositionEach worker have own job position.

3ObjectivesTo represent chocolate monggo as Indonesian traditional chocolate with 100% cacao

4EmploymentEmployment always work in work time.

5StructureThe Structure of the Chocolate Monggo Company is seen in figure 2 below of this table

6TechnologyThe technology only molding machine, freezer, and cooking machine.

7EnvironmentThe environment of the company is Kotagede, Yogyakarta

Table 1. Chocolate Monggo Company Elements

c) Organizational StructureThis company structured by 2 General Manager that each of general manager is handle their job, Production and Administration. Department of Production have 3 division, there are Quality Control division, Chef division, Mechanical division. And then in administration department have 4 division, there are HRD (Human Resource and Development) division, Public Relation division, Marketing division, and Finance and Accounting division. There is organizational structure of Chocolate Monggo Company shown below:

Figure 2. Chocolate Monggo Company Organizational Structure

4.3. Organizational ClassificationIn the Chocolate Monggo Company, organizational classification is simple Structure, because Chocolate Monggo Company is new company (establish 2006) and in each department in Chocolate Monggo Company dont have many job desk. The Strategic ApexThis section will be General Manager of Chocolate Monggo Company because they are has responsibility to take control for the overall running that happen in Chocolate Monggo Company. Middle LineThis section will be all head of each division, because they have a job to be mediator between Strategic Apex and Operating Core performance.

Operating CoresThis section will be the employees for each department (general employees) in Chocolate Monggo company. They have a jobs like Input,Transform Input into Output, distribute and help smooth the output of the input and transformation and output.

TechnostructureConsultant is the example of this section. This section may take a workers from other partner of Chocolate Monggo company because chocolate monggo do not have private consultant. This section tends to support the company works.

Support StaffThis section almost same with technostructure but for Chocolate Monggo company this section can found in internal workers such as Security, Office Boy/Girl, Cleaning Service. This section tends to support the departments and company works.

Figure 3. Organizational Classification Simple Structure

4.4. APQC

Table 2. The American Productivity and Quality Center of Museum Baharis Classification

Process CategoryProcess GroupProcessActivity

1.0 Develop Vision and Strategy (10002)

1.1 Define the business concept and long-term vision (10014)

1.1.1 Assess the external environment (10017)

1.1.1.1 Analyze and evaluate competition (10021)

1.1.1.2 Identify economic trends (10022)

1.1.1.3 Analyze demographics (10025)

1.1.1.4 Identify social and cultural changes (10026)

1.1.2 Survey market and determine customer needs and wants (10018)

1.1.2.1 Conduct qualitative/quantitative assessments (10028)

1.1.2.2 Capture and assess customer needs (10029)

1.1.3 Perform internal analysis (10019)

1.1.3.1 Analyze organizational characteristics (10030)

1.1.3.4 Identify enterprise core competencies (10034)

1.2 Develop business strategy (10015)

1.2.1 Develop overall mission statement (10037)

1.2.1.1 Define current business (10044)

1.2.1.2 Formulate mission (10045)

1.2.1.3 Communicate mission (10046)

1.2.2 Evaluate strategic options to achieve the objectives (10038)

1.2.2.1 Define strategic options (10047)

1.2.2.2 Assess and analyze impact of each option (10048)

1.2.2.3 Develop sustainability strategy (14189)

1.2.5.5 Design the relationships between organizational units (10053)

1.3 Manage strategic initiatives (10016)

1.3.1 Develop strategic initiatives (10057)

1.3.2 Evaluate strategic initiatives (10058)

1.3.3 Select strategic initiatives (10059)

Process GroupProcessActivity

2.0 Develop and Manage Products and Services (10003)

2.1 Manage product and service portfolio (10061)

2.1.1 Evaluate performance of existing products/services against market opportunities (10063)

2.1.2 Define product/service development requirements (10064)

2.1.2.1 Identify potential improvements to existing products and services (10068)

2.1.2.2 Identify potential new products and services (10069)

2.1.4 Confirm alignment of product/service concepts with business strategy (10066)

2.1.4.1 Plan and develop cost and quality targets (10073)

2.1.4.2 Prioritize and select new product/service concepts (10074)

2.1.4.4 Plan for product/service offering modifications (10076)

2.1.5 Manage product and service life cycle (10067)

2.1.5.1 Introduce new products/services (10077)

2.1.5.3 Identify and refine performance indicators (10079)

2.2 Develop products and services (10062)

2.2.1 Design, build, and evaluate products and services (10080)2.2.1.1 Assign resources to product/service project (10083)

2.2.1.3 Develop product/service design specifications (10085)

2.2.1.5 Conduct mandatory and elective external reviews (legal, regulatory, standards, internal) (10087)

2.2.1.7 Eliminate quality and reliability problems (10089)

2.2.1.8 Conduct in-house product/service testing and evaluate feasibility (10090)

2.2.2 Test market for new or revised products and services (10081)2.2.2.1 Prepare detailed market study (10093)

2.2.3 Prepare for production (10082)

Process CategoryProcess GroupProcessActivity

3.0 Market and Sell Products and Services (10004)

3.1 Understand markets, customers, and capabilities (10101)

3.1.1 Perform customer and market intelligence analysis (10106)

3.1.1.2 Identify market segments (10109)

3.1.1.3 Analyze market and industry trends (10110)

3.1.2 Evaluate and prioritize market opportunities (10107)

3.1.2.1 Quantify market opportunities (10116)

3.1.2.2 Determine target segments (10117)

3.2 Develop marketing strategy (10102)

3.2.1 Define offering and customer value proposition (11168)

3.2.1.1 Define offering and positioning (11169)

3.2.1.4 Develop new branding (11172)

3.2.2 Define pricing strategy to align to value proposition (10123)

3.2.2.2 Approve pricing strategies/policies (10125)

3.2.3 Define and manage channel strategy (10122)

3.3 Develop sales strategy (10103)

3.3.1 Develop sales forecast (10129)

3.3.1.2 Analyze sales trends and patterns (10135)

3.3.2 Develop sales partner/alliance relationships (10130)

3.3.5 Establish customer management measures (10133)

3.4 Develop and manage marketing plans (10104)

3.4.1 Establish goals, objectives, and metrics for products by channels/segments (10148)

3.4.3 Develop and manage media (10150)

3.4.3.1 Define media objectives (10158)

3.4.3.3 Define target audience (10160)

3.4.4 Develop and manage pricing (10151)

3.4.4.1 Determine pricing based on volume/unit forecast (10163)

3.4.4.2 Execute pricing plan (10164)

3.4.5 Develop and manage promotional activities (10152)

3.4.7 Develop and manage packaging strategy (10154)

3.5 Develop and manage sales plans (10105)

3.5.2 Manage customers and accounts (10183)

3.5.2.2 Manage customer relationships (11174)

3.5.4 Manage sales orders (10185)

3.5.5 Manage sales force (10186)

3.5.5.1 Determine sales resource allocation (10209)

3.5.6 Manage sales partners and alliances (10187)

3.5.6.1 Provide sales and product training to sales partners/alliances (10211)

Process CategoryProcess GroupProcessActivity

4.0 Deliver Products and Services (10005)

4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)

4.1.1 Develop production and materials strategies (10221)

4.1.1.5 Define capacities (10233)

4.1.1.6 Define production network and supply constraints (10234)

4.1.1.7 Define production process (14193)

4.1.2 Manage demand for products and services (10222)

4.1.2.5 Monitor activity against forecast and revise forecast (10239)

4.1.3 Create materials plan (10223)

4.1.3.4 Monitor material specifications (10245)

4.1.3.5 Generate constrained plan (10246)

4.1.3.6 Define production balance and control (14196)

4.1.4 Create and manage master production schedule (10224)

4.1.5 Plan distribution requirements (10225)

4.1.5.3 Determine finished goods inventory requirements at destination (10253)

4.1.5.10 Calculate destination load plans (10260)

4.1.9 Develop quality standards and procedures (10368)

4.1.9.1 Establish quality targets (10371)

4.1.9.2 Develop standard testing procedures (10372)

4.2 Procure materials and services (10216)

4.2.1 Develop sourcing strategies (10277)

4.2.1.4 Match needs to supply capabilities (10284)

4.2.1.6 Seek opportunities to improve efficiency and value (10286)

4.3 Produce/Manufacture/Deliver product (10217)

4.3.1 Schedule production (10303)

4.3.1.2 Generate detailed schedule (10307)

4.3.2 Produce product (10304)

4.3.2.1 Manage raw material inventory (10310)

4.3.3 Schedule and perform maintenance (10305)

4.3.3.1 Determine process for preventive (planned) maintenance (Preventive Maintenance Orders) (10315)

4.3.3.3 Execute maintenance (10317)

4.3.4 Perform quality testing (10369)

4.3.4.1 Perform testing using the standard testing procedure (10374)

4.3.4.2 Record test results (10375)

4.4 Deliver service to customer (10218)

4.4.2 Identify and schedule resources to meet service requirements (10321)

4.4.2.1 Create resourcing plan and schedule (10327)

4.4.4 Ensure quality of service (10323)

4.4.4.1 Identify completed orders for feedback (10334)

4.4.4.2 Identify incomplete orders and service failures (10335)

4.5 Manage logistics and warehousing (10219)

4.5.1 Define logistics strategy (10338)

4.5.1.5 Optimize transportation schedules and costs (10347)

4.5.1.6 Define key performance measures (10348)

4.5.4 Operate outbound transportation (10341)

4.5.4.1 Plan, transport, and deliver outbound product (10360)

Process CategoryProcess GroupProcessActivity

5.0 Manage Customer Service (10006)

5.1 Develop customer care/customer service strategy (10378)

5.1.1 Develop customer service segmentation/prioritization (e.g., tiers) (10381)

5.1.1.2 Analyze feedback of customer needs (10385)

5.2 Plan and manage customer service operations (10379)

5.2.2 Manage customer service requests/inquiries (10388)

5.2.2.1 Receive customer requests/inquiries (10394)

5.2.2.3 Respond to customer requests/inquiries (10396)

5.2.3 Manage customer complaints (10389)

5.2.3.1 Receive customer complaints (10397)

5.2.3.3 Resolve customer complaints (10399)

5.2.3.4 Respond to customer complaints (10400)

5.3 Measure and evaluate customer service operations (10380)

5.3.1 Measure customer satisfaction with customer requests/inquiries handling (10401)

5.3.1.3 Analyze product and service satisfaction data and identify improvement opportunities (10406)

5.3.1.4 Provide customer feedback to product management on products and services (10407)

5.3.2 Measure customer satisfaction with customer-complaint handling and resolution (10402)

5.3.2.1 Solicit customer feedback on complaint handling and resolution (11236)

5.3.2.2 Analyze customer complaint data and identify improvement opportunities (11237)

5.3.3 Measure customer satisfaction with products and services (10403)

5.3.3.3 Analyze product and service satisfaction data and identify improvement opportunities (11240)

5.3.3.4 Provide customer feedback to product management on products and services (11241)

4.5. Business activites grouping

Table 3. Business Activity Grouping in Chocolate Monggo CompanyNoActivityOccupation

GMQuality controlHRDMarketingPR

11.0 Develop Vision and Strategy (10002)XXOO

21.1 Define the business concept and long-term vision (10014)XXOO

31.1.1 Assess the external environment (10017)XXOOVV

41.1.1.2 Identify economic trends (10022)XXOO

51.1.1.3 Analyze demographics (10025) (10027)XXOO

61.1.2 Survey market and determine customer needs and wants (10018)XXOOVV

71.1.2.1 Conduct qualitative/quantitative assessments (10028)XXOO

81.1.2.2 Capture and assess customer needs (10029)XXOO

91.1.3.4 Analyze financial positions (10033)XXOO

101.1.3 Perform internal analysis (10019)XXOO

111.1.3.1 Analyze organizational characteristics (10030)XXOO

121.1.3.4 Identify enterprise core competencies (10034)XXOO

131.2 Develop business strategy (10015XXOOVV

141.2.1.1 Define current business (10044)XXOOVV

151.2.1.2 Formulate mission (10045)XXOOVV

161.2.1.3 Communicate mission (10046)XXOO

171.2.1 Develop overall mission statement (10037)XXOOVV

181.2.2 Evaluate strategic options to achieve the objectives (10038)XXOO

191.2.2.1 Define strategic options (10047)VVXXOO

201.2.2.2 Assess and analyze impact of each option (10048)VVXXOO

211.2.2.3 Develop sustainability strategy (14189)XXOOVV

221.2.2.5 Design the relationships between organizational units (10053)XXOOVV

231.3 Manage strategic initiatives (10016)XXOOVV

241.2.7 Formulate business unit strategies (10043)XXOO VV

251.3 Manage strategic initiatives (10016)XXOO

261.3.1 Develop strategic initiatives (10057)XXOO

271.3.2 Evaluate strategic initiatives (10058)XXOO

281.3.3 Select strategic initiatives (10059)XXOO

292.0 Develop and Manage Products and Services (10003)XXOOVV

302.0 Develop and Manage Products and Services (10003)XXOO

312.1 Manage product and service portfolio (10061)XXOO

322.1.1 Evaluate performance of existing products/services against market opportunities (10063)XXOO

332.1.2.1 Identify potential improvements to existing products and services (10068)VVXXOO

342.1.2.2 Identify potential new products and services (10069)VVXXOO

352.1.4 Confirm alignment of product/service concepts with business strategy (10066)XXOO

362.1.4.1 Plan and develop cost and quality targets (10073)XXOO

372.1.4.2 Prioritize and select new product/service concepts (10074)XXOO

382.1.4.4 Plan for product/service offering modifications (10076)XXOOVV

392.1.4 Confirm alignment of product/service concepts with business strategy (10066)XXOO

402.1.4.1 Plan and develop cost and quality targets (10073)XXOO

412.1.4.2 Prioritize and select new product/service concepts (10074)XXOO

422.1.4.4 Plan for product/service offering modifications (10076)XXOO

432.1.5 Manage product and service life cycle (10067)XXOO

442.1.5.1 Introduce new products/services (10077)OOXX

452.1.5.3 Identify and refine performance indicators (10079)XXOO

462.2 Develop products and services (10062)XXOO

472.2.1 Design, build, and evaluate products and services (10080)XXOO

482.2.1.1 Assign resources to product/service project (10083)XXOO

492.2.1.3 Develop product/service design specifications (10085)VVXXOO

502.2.1.5 Conduct mandatory and elective external reviews (legal, regulatory, standards, internal) (10087)XXOO

512.2.1.7 Eliminate quality and reliability problems (10089)XXOO

522.2.1.8 Conduct in-house product/service testing and evaluate feasibility (10090)XXOO

532.2.2 Test market for new or revised products and services (10081)XXOO

542.2.2.1 Prepare detailed market study (10093)XXOO

552.2.3 Prepare for production (10082)XXOO

563.0 Market and Sell Products and Services (10004)

XXOO

573.2.1 Define offering and customer value proposition (11168)XXOO

583.1 Understand markets, customers, and capabilities (10101)XXOO

593.1.1 Perform customer and market intelligence analysis (10106)XXOO

603.1.1.2 Identify market segments (10109)XXOO

613.1.1.3 Analyze market and industry trends (10110)XXOO

623.1.2 Evaluate and prioritize market opportunities (10107)XXOO

633.1.2.1 Quantify market opportunities (10116)XXOO

643.1.2.2 Determine target segments (10117)XXOOVV

653.2 Develop marketing strategy (10102)XXOO

663.2.2.2 Approve pricing strategies/policies (10125)XXOO

673.2.1 Define offering and customer value proposition (11168)XXOO

683.2.1.1 Define offering and positioning (11169)XXOO

693.2.1.4 Develop new branding (11172)XXOO

703.2.3.3 Select channels for target segments (10128)XXOO

713.2.2 Define pricing strategy to align to value proposition (10123)XXOO

723.2.2.2 Approve pricing strategies/policies (10125)XXOO

733.2.3 Define and manage channel strategy (10122)XXOO

743.3 Develop sales strategy (10103)XXOO

753.3.1 Develop sales forecast (10129)XXOO

763.3.1.2 Analyze sales trends and patterns (10135)XXOO

773.3.2 Develop sales partner/alliance relationships (10130)XXOO

783.3.5 Establish customer management measures (10133)XXOO

793.4 Develop and manage marketing plans (10104)XXOO

803.4.1 Establish goals, objectives, and metrics for products by channels/segments (10148)XXOO

813.4.3 Develop and manage media (10150)XXOOVV

823.4.3.1 Define media objectives (10158)XXOOVV

833.4.3.3 Define target audience (10160)XXOOVV

843.4.3.3 Define target audience (10160)XXOOVV

853.4.4 Develop and manage pricing (10151)XXOO

863.4.4.1 Determine pricing based on volume/unit forecast (10163)XXOOVV

873.4.4.2 Execute pricing plan (10164)XXOOVV

883.4.4 Develop and manage pricing (10151)XXOOVV

893.4.5 Develop and manage promotional activities (10152)XXOO

903.4.7 Develop and manage packaging strategy (10154)XXOO

913.5 Develop and manage sales plans (10105XXOO

923.5.2 Manage customers and accounts (10183)XXOO

933.5.2.2 Manage customer relationships (11174)XXOO

943.5.4 Manage sales orders (10185XXOO

953.5.5 Manage sales force (10186)XXOO

963.5.5.1 Determine sales resource allocation (10209)XXOO

973.5.6 Manage sales partners and alliances (10187)XXOO

983.5.6.1 Provide sales and product training to sales partners/alliances (10211)XXOO

994.0 Deliver Products and Services (10005)XXOO

1004.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)XXOO

1014.1.1 Develop production and materials strategies (10221)XXOO

1024.1.1.5 Define capacities (10233)XXOO

1034.1.1.6 Define production network and supply constraints (10234)XXOO

1044.1.1.7 Define production process (14193)XXOO

1054.1.2 Manage demand for products and services (10222)XXOO

1064.1.2.5 Monitor activity against forecast and revise forecast (10239XXOO

1074.1.3 Create materials plan (10223)XXOO

1084.1.3.4 Monitor material specifications (10245)XXOO

1094.1.3.5 Generate constrained plan (10246)XXOO

1104.1.3.6 Define production balance and control (14196XXOO

1114.1.4 Create and manage master production schedule (10224)XXOO

1124.1.5 Plan distribution requirements (10225)XXOO

1134.1.5.3 Determine finished goods inventory requirements at destination (10253)XXOO

1144.1.5.10 Calculate destination load plans (10260)XXOO

1154.1.9 Develop quality standards and procedures (10368)XXOO

1164.1.9.1 Establish quality targets (10371)XXOO

1174.1.9.2 Develop standard testing procedures (10372)XXOO

1184.2 Procure materials and services (10216)XXOO

1194.2.1 Develop sourcing strategies (10277)XXOO

1204.2.1.4 Match needs to supply capabilities (10284)XXOO

1214.2.1.6 Seek opportunities to improve efficiency and value (10286)XXOO

1224.3 Produce/Manufacture/Deliver product (10217)OOXX

1234.3.1 Schedule production (10303)XXOO

1244.3.1.2 Generate detailed schedule (10307)XXOO

1254.3.2 Produce product (10304)XXOO

1264.3.2.1 Manage raw material inventory (10310)XXOO

1274.3.3 Schedule and perform maintenance (10305)XXOO

1284.3.3.1 Determine process for preventive (planned) maintenance (Preventive Maintenance Orders) (10315)XXOO

1294.3.3.3 Execute maintenance (10317XXOO

1304.3.4.1 Perform testing using the standard testing procedure (10374)XXOO

1314.3.4.2 Record test results (10375)XXOO

1324.4 Deliver service to customer (10218)XXOO

1334.4.2 Identify and schedule resources to meet service requirements (10321)XXOO

1344.4.2.1 Create resourcing plan and schedule (10327)XXOOVV

1354.4.4 Ensure quality of service (10323)VVVVXXOO

1364.4.4.1 Identify completed orders for feedback (10334)XXOO

1374.4.4.2 Identify incomplete orders and service failures (10335)XXOO

1384.5 Manage logistics and warehousing (10219)XXOO

1394.5.1 Define logistics strategy (10338)XXOO

1404.5.1.5 Optimize transportation schedules and costs (10347)XXOO

1414.5.1.6 Define key performance measures (10348)XXOOVV

1424.5.4 Operate outbound transportation (10341)XXOO

1434.5.4.1 Plan, transport, and deliver outbound product (10360)XXOO

1445.0 Manage Customer Service (10006)XXOO

1455.1 Develop customer care/customer service strategy (10378)XXOO

1465.1.1 Develop customer service segmentation/prioritization (e.g., tiers) (10381)XXOO

1475.1.1.2 Analyze feedback of customer needs (10385)XXOO

1485.2 Plan and manage customer service operations (10379)XXOO

1495.2.2 Manage customer service requests/inquiries (10388)XXOO

1505.2.2.1 Receive customer requests/inquiries (10394)XXOO

1515.2.2.3 Respond to customer requests/inquiries (10396)XXOO

1525.2.3 Manage customer complaints (10389)XXOO

1535.2.3.1 Receive customer complaints (10397)XXOO

1545.2.3.3 Resolve customer complaints (10399)XXOO

1555.2.3.4 Respond to customer complaints (10400)OOXX

1565.3 Measure and evaluate customer service operations (10380)OOXX

1575.3.1 Measure customer satisfaction with customer requests/inquiries handling (10401)XXOO

1585.3.1.3 Analyze product and service satisfaction data and identify improvement opportunities (10406)XXOO

1595.3.1.4 Provide customer feedback to product management on products and services (10407)

XXOO

1605.3.2 Measure customer satisfaction with customer-complaint handling and resolution (10402)XXOO

1615.3.2.1 Solicit customer feedback on complaint handling and resolution (11236)XXOO

1625.3.2.2 Analyze customer complaint data and identify improvement opportunities (11237)XXOO

1635.3.3 Measure customer satisfaction with products and services (10403)XXOO

1645.3.3.3 Analyze product and service satisfaction data and identify improvement opportunities (11240)XXOO

1655.3.3.4 Provide customer feedback to product management on products and services (11241)XXOO

4.6. Duties and authority determination General Manager Duties:1. Monitoring production and administration2. Manage production and administration3. Responsibility to production and administration

Authority:1. All decisions on the general manager2. Get money

Production Duties:1. Give guidance to each division in production department2. Monitoring to each division in production department3. Responsibility to each division in production department4. Making standard operation procedure (SOP)

Authority:1. Production department have decision in all production division2. Get salary

Quality Control Duties:1. Controlling production process2. Controlling chocolate quality

Authority:1. Have standard quality2. Get salary3. get assurance

Chef Duties:1. Cooking chocolate2. Development new product3. Responsibility of taste of chocolate

Authority:1. Get money2. Looking for assistant chef3. Get assurance

Mechanical Duties:1. Repair production machine2. Responsibility of machine condition

Authority:1. Get salary2. Get assurance

Administration Duties:1. Monthly financial accounting2. Calculating input out output

Authority:1. Get salary2. Get assurance

HRD Duties:1. Planning about training for worker2. Evaluate how the worker work

Authority:1. Get salary2. Get assurance

Public Relation Duties:1. Handle the visitor2. Explain about monggo to visitor that come to monggo Authority:1. Get salary2. Get assurance

Marketing Duties:1. Handle about marketing2. Looking for channel and partner3. Monitoring distribution

Authority:1. Get salary2. Get assurance

Finance and Accounting Duties:1. Bookkeeping input and output2. Arrange financial

Authority:1. Get salary2. Get assurance

4.7 Human Resources Procurement

Human Resource PlanningHuman resource planning in Chocolate Monggo Company doing with firstly, do monitoring the workers, then identification and evaluate what lack of workers and what the workers need, and then try to fulfill what the workers need and held a training about improving quality the worker so the worker can work better.

Recruitment ProcessThe recruitment of Chocolate Monggo Company are divided into two steps there are the candidates submitting CV and do Interview with HRD.

Selection WorkersThe HRD of Chocolate Monggo will do selection based on the two steps above, there are based on the CV and the result of the candidates interviews. After the candidates qualify the requirements, the candidates will do final interview with the head of Chocolate Monggo and the head of HRD.

Placement WorkersThe HRD will know the skills of those candidates from the results of the test. HRD will qualified that the candidates what the division or kind of job that appropriate for the canidates of workers. If the HRD failed to placed the candidates, it will affect to the company soon, so HRD have to be more focus and work hard with General Managers support to get good and appropriate workers.

4.8 Human Resources Development Chocolate monggo company makes some program to develop skills and knowledge for the workers, develop training about K3 (occupational, health and safety), give the workers about computerizing skills like how to operate excel, adobe photoshop, how to operate producing machine that used while producing chocolate. Chocolate Monggo Company wants to always use handmade production, so the HRD of Chocolate Company find the worker that has good skills and passion when they works.The head of company have a policy when they want to promote they worker to get promotion sometimes. The HRD will selecting and qualifying the jobs and any perspective that can be a requirements to promoted some workers in Chocolate Monggo company. It is possible for every workers who did good job will promoted.

4.9 Compensation a. FinancialAbout once a years, chocolate monggo company always held event outside yogyakarta to appreciate the workers that have good work in one year.

b. Non FinancialCompany give the workers some prize like money or some goods as an awards for the choosen workers. give assurance if the workers get sick or have a accident, give off-days if the workers get sick of have urgency.

4.10 Employee and organization integration Work Motivation, the company held seminar motivation for the workers to improve their works and raise the workers passion that make a chocolate need a passion. Job Satisfaction, the HRD (human resource and development) doing some monitoring to workers to know that the workers feel satisfy or not. Leadership, the owner give advice especially for head of divisions to be better while they manage the workers on each divisions.

4.11 Human Resources Maintenance Workplace CommunicationCommunication is the important things for the workers, if there is a misscommunication it will danger for the company. In the Chocolate Monggo company, ommunication structured well. If the GM wants to give command to Chef Division, the GM only cammands the head of Chef Division and then the head of Chef Division flooring the GMs command to his/her workers. The GM should make a Standard Operating Procedure (SOP) for the workers, it may help the workers to work based on the standard or better than the standard. So it can reduce of workers error

Occupational Health and Safety (K3)The Company conducted the training of K3 for the workers, especially for new workers who did not know about K3. This training usually give to the workers that work in Production department that directly doing production using some machine. The company support the safety of workers by give the workers any tools that can help and reduce any accident / disorders. The Company has a private medical staff who handled the workers if any accident. The company give health assurance for all the workers too.