Orga Syatems - Enabling Indias Smart Grid
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Transcript of Orga Syatems - Enabling Indias Smart Grid
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Enabling Indias Smart Grid, Empowering Indian Consumers
Introducing Orga Systems & OS.ENERGY
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Dynamic Energy Billing
Smart Energy Market Observations
Orga Systems - Brief Introduction
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 227.03.2012
OS.Energy
Case Studies & Discussion
Agenda
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Dynamic Energy Billing
Smart Energy Market Observations
Orga Systems - Brief Introduction
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 327.03.2012
OS.Energy
Case Studies & Discussion
Agenda
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Orga Systems' Introduction
David Burks VP Asia Pacific
Juergen Bender Utility Industry, Global Solution Leader
Atreya Chaganty VP Global Bus. Dvlpmt. and Strategy
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 427.03.2012
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Orga Systems' Track Record
Global leader in Billing and Customer Care
17 years of proven products and services
20+ development, delivery and sales centers worldwide.
Local delivery resources in India, Argentina, Brazil,
Germany, Italy, Malaysia, Spain, Turkey, the Ukraine and
in the UAE
350+ M subscribers on Orga Systems platforms
150+ M subscribers on one single real-time platform
200+ M subscribers for e-money services in the Americas
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 527.03.2012
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Dynamic Energy Billing
Smart Energy Market Observations
Orga Systems - Brief Introduction
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 627.03.2012
OS.Energy
Case Studies & Discussion
Agenda
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Key Facts Smart Meters
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 727.03.2012
Northeast Group, LLC has
identified 25 emerging market
countries with a large potential
for smart metering and other
smart grid projects
These projects are forecast to
represent a $27 billion smart
metering market alone and
could hit a total of $49 billion
by 2020.
$27 - $49 billion smart meter market by 2020
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Key Facts Smart Meters
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 827.03.2012
Pike Research forecasts that
the world market for smart
meters will peak at just over
100 million units in 2015
By 2020, the global installed
base will reach 963 million
smart meters, a penetration
rate of 59% among all installed
electric meters.
963 million smart meter installed base by 2020
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High Volume Data Processing
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 927.03.2012
0
5000
10000
15000
20000
25000
30000
35000
40000
Yearly Monthly Daily 15min
Million data records per year for 1M customers
vs. measurement period
1 12365
35.040
Data explosion when reducing consumption calculation period
Complexity explosion when creating dynamic multi-parameter tariffs
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27.03.2012 Page: 10 2011 Orga Systems GmbH | All rights reserved | orga-systems.com
Global Smart Meter and Grid market growth trends
Smart Grid and Meters deployment will increase demand for Billing & Customer Care from US$ 780M to over US$ 7 Billion in the next 4 years
Growth is being driven by need for utilities to overhaul their current IT systems that cannot handle demands from large-scale data explosion coming from Smart Energy
Asia Pacific will witness the largest growth
Investments in Billing & Customer Care software in Utilities
* Source: Innovation Observatory
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27.03.2012 Page: 11 2011 Orga Systems GmbH | All rights reserved | orga-systems.com
Motivate consumers to manage energy
consumption and to shift consumption away
from peak periods
Improve efficiency of supply demand
management system and increase overall
grid stability
Improve asset lifetime management
Increase revenue assurance, reduce revenue
leakage
Open up the market for effective consumer
segmentation as well as targeted tariffs and
offerings giving end-consumer choice &
control of usage
Provide Value Added and Home Automation
services
What will a Smart Utility do?
Smart Utilities see themselves as Information Managers
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Adoption of Smart Energy comes with Challenges
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 1227.03.2012
The capital investment needed to achieve a saturated rollout
Enhancing the understanding of consumer behavior and having a positive impact on it enhance the customer experience
Prepare for increasingly competitive environment open access
Meet regulator requirements and expectations
Availability and stability of appropriate communications for data collection
Finalization of global standardization process
Manage complexity of huge data volumes
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Dynamic Energy Billing
Smart Energy Market Observations
Orga Systems - Brief Introduction
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 1327.03.2012
OS.Energy
Case Studies & Discussion
Agenda
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Overview Example Regional Business Drivers
Change of Paradigm throughout the world ignites new and different
Use Cases
Main Motivations and Messages:
Nordic Market is deregulated and fully dynamic in pricing and tariffs.
North America mainly uses CPP (Critical Peak Pricing) in conjunction with
Demand Response (DR) and Demand Side Management to unload and
protect the grid infrastructure from outages.
Europe aims to increase efficiency, reduce CO2 and follow EU legislation.
Europe prevents and detects fraud by measuring consumption instead of
yearly/monthly estimations as typically meter installations are in-house.
APAC can gain advantage by supplying energy to new customer segments
and build-up of new state of the art smart grid infrastructure.
Page: 1427.03.2012
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Efficiency increase through pricing and consumer awareness*
Monthly bundle rates (e.g. 150kWh/Month at 25 Euro)
ToU discounts (100kWh off peak usage results in 5kWh free usage)
Churn Prevention (3% discount for a limited time period)
PIA (payment in advance) result in better tariff or discount
Cross selling (purchasing Gas, Water + Electric from the same supplier)
ToU and Prevention of unpaid losses (Italy)**
Smart Meter seen as pre-requisite to offer 2 tiered tariffs
Identification of energy loss and reduction thereof (some regions >20%)
Achieve 20/20/20 goal set by EU legislation
*Source: From Workshop Orga Systems+ EnBW, Germany
**Source: Enel, Italy
Use Cases Implemented Examples
27.03.2012 Page: 15 2011 Orga Systems GmbH | All rights reserved | orga-systems.com | confidential - internal
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OS Example for PIA Tariff (Prepaid with balance limit)
Page: 1627.03.2012
Prepaid Tariff with Balance Limit
3 Tiered Tariff depending on time of day
Peak, off peak, regular
Time bands can be set as desired
Tariff change based on balance threshold
Minimum balance with automatic bank
collection interface ensures best tariff
Bank collection is used based upon
consumption
Change of tariff (here penalty) when not
using automatic bank collection and balance
drops below configurable threshold
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OS Example of Dynamic Tariff
Page: 1727.03.2012
Tariff for today
Tariff forecast for tomorrow
Volatile Renewable Energy Tariff
Multi tiered Tariff depending on renewable energy generation
Dynamic Tariff forecast, here: based on prognosis of
renewable energy generation for
the upcoming day
Monthly Bill with automatic monthly payment / bank
collection option
2011 Orga Systems GmbH | All rights reserved | orga-systems.com | confidential - internal
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Page: 1827.03.2012
Usage Tarifs (UTF)
One Time Fee (OTF)
Recurring Operations (ROP)
Flexible Tariffs implemented in an East Asian Utility
Recurring Tariffs (RTF)
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NMS
MDMS GISCIS /
BillingOMS
DMS
NTU
Portal
SCADA
Last Mile (PLC, RF Mesh, TV Whitespace)
NTU HDB & Other
Smart
Meters
Service Bus
EVS
HAN
/ IHD
EV PV
Backhaul (Next Gen NBN)
BMS
Zigbee
NTU
Feed
KEY:
New system in scope
Existing system
New system by others
Billing
File
SAP PI
URL URL
Overall Solution Architecture Singapore IES Pilot
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Telecommunication Solution Singapore IES Pilot
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IES SOA Enabled Middleware
Services Registry
NMS
GIS
OMS
SCADA
DMS/EMS
Billing/CISEVS
Core Operations
Enterprise Operations
NGNBN
Services Registry
MDMS
Datawarehouse
SA
P P
I 7.0
.x
Energy Portal
NTU
url
Web services
IT Architecture Singapore IES Pilot
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E-Energy Program Germany
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Reading of meters across businessesSmart Metering
Home Gateway
Via DSL, GPRS, BPL, ...
Load Control andMgmt of Appliances
Control of decentralized generation
Virtual Generator
Network managementReal time information
for MV and LV grids
(Smart Grids
NEW: Home Gateway
Value Added Services for Consumers: Display of energy consumption Display of TOU price signals Load Control,
Two way comms for business andOperational data(e.g. Meter, Control, Measure)
NEW: Market Place
Creation of energy efficiency incentivesRetailer and Distributor
Market for energy services
Consumer Applications
E-Energy
RWE Pilot
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Pilot Success Factors
Successful Meters-To-Cash foundation core of NGIT
Commitment to transformation Utilities and Regulators
Customer First! - Early and extensive consumer
engagement and education
Appropriate goals which can be met - Goals by customer
segmentation - Diversity of deployment
Anticipate future regulatory and market frameworks
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 2427.03.2012
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Dynamic Energy Billing
Smart Energy Market Observations
Orga Systems - Brief Introduction
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 2527.03.2012
OS.Energy
Case Studies & Observations
Agenda
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Orga Systems is promoting
several industry projects
pioneering Dynamic Energy
Billing in a Smart Grid
environment
Pilot concepts for smart metering
with customer information
cockpits (E-Cockpit) showcase
cost and consumption
transparency
27.03.2012 Page: 26 2011 Orga Systems GmbH | All rights reserved | orga-systems.com
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Dynamic Energy Billing
_ real consumption and cost
visualisation
_ prepaid tariff with balance
limit and discount
_ dynamic volatile renewable
tariff
_ mass data rating and
charging
2010 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 2727.03.2012
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The Old Paradigm for Meter and Grid Infrastructures
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 2827.03.2012
First-Gen Smart
Metering
Smart meters store the tariff table locally and rate the events
Separate tariff registers for collecting on peak / off peak consumption
Backend processes perform billing by aggregation of rated events (similar to
manual meter reading)
Impacts
Heavy investments in complex smart meter infrastructure
No gain in flexibility for competitive tariffs and customer segmentation
Complex provisioning process for tariffs in the meter
No new business models (prepaid, cross service offerings) to support consumers need for cost control and choice
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A new paradigm needs to be embraced
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 2927.03.2012
Next-Gen Smart
Metering
No-frills smart meters only deliver counter readings and time stamps
Remote interval readings provide consumption profiles (every 15 mins)
Meter events are rated centrally by a backend process
Impacts
Moderate investments in smart meter infrastructure provide savings in meter reading process
Moderate investments in backend rating and pre-billing provide competitive advantages by direct consumption and cost feedback to consumers
Gain of flexibility for competitive tariffs and customer segmentation
No complex provisioning process for tariffs in the meter
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How can we solve the
challenges
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3027.03.2012
These challenges can not be solved by network based
approaches a Centralized and IT driven approach increases
success
A Centralized and Real-Time IT driven approach is more future-
proof
Data collection, analysis and actions to improve customer
experience and ensure customer
interest is kept in mind
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A centralized solution is a smarter solution
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3127.03.2012
_ Centralized tariff management solution
could save up to 60% of capital expenditures
in high-end & expensive smart metering
_ save 10% on the overall meter investments by
central realization in backend, in a scenario of 1.0
million connections - save around 20 million USD
without even mentioning the reduction in labor force
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Bringing Tariff Flexibility to Utilities
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3227.03.2012
Flexible tariff creation using multiple charging conditions
Prepaid / postpaid
Time of use
Peak / off peak
Real-time discounts
Bundles / packages
Volume / threshold
Feed in credit
PHEV / Roaming
Source: SEAI - Sustainable Energy Authority of Ireland
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Bringing Smart Payments to Utilities
Support for a wide range of payment channels for
pre-paid and post-paid payment types.
Support of real time payments which are essential for
pay as you go or prepayment schemes.
Support online payment and mobile payment,
offering maximum consumer convenience
Voucher (less) payments with strong network
distribution and hierarchy support
Easy and rapid integration to existing vending networks
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3327.03.2012
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Bringing Real-time Performance to Utility
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3427.03.2012
150M+ subs on a single real-time convergent platform
< 3.9 ms rating latency
10M invoices processed in 1 hour
Up to 33% less hardware costs
using parallel blade technology
Source: Orga Systems benchmark on IBM blade server
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2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3527.03.2012
Bringing Multi Channel Consumption Visualization in Real-Time
to Utilities
27.03.2012 Page: 35
Consumption, cost and forecast visualization via
Web portal
Mobile devices
In-Home Displays
Other HAN systems
HAN = Home Automation Network
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36
Smart Customer Operations
Beyond the Meter
Smart Grid Network and Customer Operations
Behind the Meter
Smart Network Operations
Diversion Mgmt Services
(Revenue Assurance)
Customer Segmentation
& Analytics
Demand Response /
AMI Program Marketing
Customer Advisory
Services
Customer Care and
Meter to Cash
Operations
Billing and Exception
Management
Customer Solutions
Transformation for AMI
Customer Solutions
Transformation for CRM
2.0
Transmission &
Distribution
Field Operations and
Maintenance
Sensors and
CommunicationEmergency Response
New Connection New Construction
Distributed Generation Grid Operation
Meter Data Management
System
OS Energy
Enterprise Systems
(CIS, Demand
Response, GIS etc)
Copyright 2010
Accenture All
Rights Reserved.
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External
Pricing Events
What is our End to End solution in this market - OS.Energy
Invoice
OS.ENERGY
Price & Tariff Configuration
Real-time Rating
Account / Balance
ManagementBilling
Price
signal
Meter
Data
Import
InterfaceEnergy
Consumption
Bill
Handling
Consumption
VisualizationVending
Devices
Data
Export
Meter
Networks
Payments & Top-Up Processing
Contact Center CareWeb Self-Care
ERPGL
Integration
Customer
Notification
Optional Component
Account Administration
OS.Care
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Flexibility and Performance using Central Rating and Billing
2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 3827.03.2012
Meter Data Mgmt
System
Smart
Meter
Smart
Meter
Smart
Meter
Dynamic Energy
Billing
Reduced meter infrastructure complexity and costs
Full scale back end tariff flexibility for new business models
Complexity / Cost of infrastructure
Flexibility for new tariff plans / business models
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27.03.2012 Page: 39 2011 Orga Systems GmbH | All rights reserved | orga-systems.com
ERP / CRM
CC
Dynamic Energy
Billing
Flexible MDCS and MDM interface layer safeguards meter vendor
independence
Standard Based Meter Data Collection
Meter integation
layer
Back office
integration layer
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Thank you!
2011 Orga Systems GmbH | All rights reserved | orga-systems.com