On-DemandObtaining IT services today can be anything but a consumer-friendly experience. Enterprise apps are requested through one set of processes. Mobile devices or even desktop applications may be requested by phone calls or email. Yet, on-demand cloud services and IT app stores are nearly a click away.

What’s driving demand for self-service requests of IT services? Dealing with IT should be just as easy as ordering other services on the Web.

Ordering Personalized IT Services

Cloud-based applications

(with associated SLAs, provisioning, policies)

Personal productivity

software

Mobile gear Help desk (installations,

training)

On-premise repairs

Use now

Enterprise App Store Self-service Catalog

Plan to use Use now Plan to use

Convenience is Productive

How is the cloud influencing enterprise IT services? Two “on-demand” cloud-based applications top this year’s cloud management and automation technology road map, according to a recent 451 Research study:

Instant Gratification

How IT should view this opportunityCreating a self-service portal to enhance the procurement of IT services is a great way to boost user satisfaction across your enterprise. Plan to phase-in additional, on-demand service-delivery options once the enterprise embraces the new application.

Building Rapport

How the cloud helps you build an enterprise app store or self-service catalog.

What They Want, Where They Want It

Which IT services would enterprise users like to order on demand?

Wanting It All

It’s About the ExperienceSelf-service, personalized IT services can transform an IT organization by greatly improving business results and enhancing enterprise customer satisfaction. A user friendly, cloud-based experience is a productive and successful one too.

31% 26% 28% 26%

Cloud Management

To build a sustainable cloud, IT wants complete lifecycle management from initial provisioning through decommissioning and archival including day-2 operations like resource reconfiguration, snapshot and application release automation. Enacting access policies sets limits on which management functions each user is allowed to perform on the di�erent types of machines.

Cloud Automation 

IT seeks to deploy new cloud services automatically such as infrastructure, application, storage, and to publish “X as a Service “ to the catalog for on-demand self–service access. Automation ensures that all new services benefit from both consistent governance and lifecycle management.

Back-end Cloud Services

IT seeks to provide a personalized, user-appropriate catalog of IT services. Each set of users may want their own unique look and feel. Access policies control which services are available to each user and which ongoing management functions each user is allowed to perform against the compute resources or applications under their control.

Consumer-friendly UX 

Today’s enterprise workers desire an engaging, consumer-friendly experience. They might not demand a remote control, but they do want a visually engaging way to navigate through product and service catalogs. Usability testing is highly recommended.

Enterprise users expect a more consumer-like experience

Personalization: it knows your specific needs and can suggest upgrades/other applications that can help move your business forward

Cloud technology brings standardization, agility and scalability

For your free copy of the 451 Research Cloudscape report: Cloud Management and Automation, go to bit.ly/451CloudMgmt.