Ordering Fibre to the Premises (FTTP) · Confirming Appointment 22 Step 1: Appointment Details...
Transcript of Ordering Fibre to the Premises (FTTP) · Confirming Appointment 22 Step 1: Appointment Details...
British Telecommunications plc 2017
Appointment Journey
Version 1
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Contents
What’s in this User Guide?
p3 – Version Control
p4 – Logging In
p6 – Appointment Booking
p20 – Verify the Appointment slot
p25 – Changing your Appointment (Amend)
British Telecommunications plc 2017
Version Control
Date Change Version
June 2018 User Guide Published 1
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Logging In
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Step 1: Logging In
• Go to www.btwholesale.com
• Enter your Username and Password
• Click ‘Login’
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Logging In
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Step 2: Accessing the journey
Once logged in, you’ll be taken to Business Zone.
If you aren’t taken to Business zone, you’ll need to you speak
with you Administrator
To access the new journey:
• Click ‘Raise or Track a fault’
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Appointment Booking
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Step 3: Check Status and Reject the clear
Use Business Zone to search for your open fault. If you are unsure how
to do this, please refer to the Checking your Fault guide
Check the Outstanding Actions to make sure the fault is in the
correct status for you to book an appointment.
The ‘Description’ field will tell you if an SFI will be offered
1) Select ‘Reject’ to start booking an appointment
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Appointment Booking
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Step 4: Amend your fault
1) Read the statement and if you agree, tick in the check box
2) Click ‘Next’
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Appointment Booking
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Step 4: Amend your fault
• Click ‘Next’
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Appointment Booking
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Step 5: Appointment Booking
• You will now be presented with the booking screen
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Appointment Booking
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Step 5: Appointment Booking
1) Click on the Calendar Icon
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Appointment Booking
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Step 5: Appointment Booking
1) Select the appointment date and slot
2) Click ‘OK’
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Step 5: Appointment Booking
The selected appointment will show on the booking screen.
The appointment hasn’t been booked at this point.
1) Click ‘Continue’
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Step 5: Appointment Booking
On the Fault Details screen, the status has now changed to
‘Open – Clock Suspended’ indicating the Appointment has
been booked.
You now have the opportunity to give us any additional
information that may be useful to the engineer on the day
by completing the structured questions.
This will allow you to add Note for the Engineer to see and any
additional contact details you would like to add.
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Appointment Booking
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Step 6: Additional Details
1) Click ‘Refresh’
2) Click ‘Amend’
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Step 6: Additional Details
1) Click ‘Next’
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Step 6: Additional Details
Most of the details will have been filled in when you raised the
fault, however this gives you opportunity to make any changes.
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Step 6: Additional Details
The Access Arrangements and Site Hazard fields are the
most important fields to fill out. The engineer will see these
notes so please enter any information that will help them with
their investigations.
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Appointment Booking
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Step 6: Additional Details
1) If you want to change the appointment you selected in Step
5 then select ‘Yes’. Otherwise select ‘No’
2) Tick the box if you agree with the statement
3) Click ‘Next’
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Appointment Booking
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Step 7: Confirmation
Confirmation that your appointment has been booked
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Verifying your Appointment slot
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Confirming Appointment
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Step 1: Appointment Details Section
From the Fault Details screen scroll down the page to the
Appointment Details section
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Confirming Appointment
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Step 1: Appointment Details Section
You can see the Appointment date and time under the
Appointment Details section.
If you have amended the appointment and the amended slot
isn’t showing on this page, then you can confirm the correct
appointment by following the next slide
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Confirming Appointment
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Step 2: Supplier Notes
1) Click ‘Supplier Notes’
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Confirming Appointment
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Step 3: Appointment Details Section
You can view the Appointment Details extracted from
Openreach’s systems
If you see a difference between the date on the Appointment
Detail page and the Supplier Notes page, please contact BT
Wholesale to confirm the slot.
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Changing your Appointment (Amend)
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Changing your Appointment
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Step 1: Changing your Appointment
You can only amend the appointment date 24 hours before the
appointment date. After this point we are not able to make any
changes
1) Click on ‘Amend’
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Amending Appointment
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Step 1: Changing your Appointment
1) Click ‘Next’
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Amending Appointment
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Step 1: Changing your Appointment
From here the steps are the same as making your initial
appointment but you have to go through the structured
questions first before you select the Appointment slot (see
slides 9-19)